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Field Coordinator Resume Samples
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0-5 years of experience
Daily review and respond to Customer complaints/Inquiries (concerning landscaping and paving) generated thru the CSS system and added to [company name]s Storms database
- Responded to PSC complaints by phone, email, face to face, to resolve customer issues within 24 hours of complaint receipt
- Performed field inspections to verify scope of work prior to dispatching to contractor for repair, monitor performance of contractors in the field, perform post job inspections to verify quality and quantity of work performed
- Prepared weekly status and progress reports, made presentations to management, upon request concerning work performance and progress
0-5 years of experience
- Implemented new & improved buyer & 3rd party repair processes. Decreased repair times and created transparency in buyer transactions
- Generated ad hoc reports, i.e. service history, utilization, etc. Real time data available to field employees and managers.
- Served as liaise between service depart and field service technicians. Open communication maintained.
- Performed QA/QC on uploaded documents for precision. Decreased auditing man hours.
- Processed part request, internal and 3rd party. Keep OR rooms operational for doctors and patients
- Matched POs and quotes to customer invoices for billing. Ease billing process and reduce customer kickbacks.
- Coordinate efforts of installers, project managers and sales reps on high dollar installations. Man power and equipment available to begin project on time yielding cost effective projects.
- Created/revised work instructions for service processes. Team current on process flow changes.
0-5 years of experience
- Managed up to three subcontracting companies; dispatched up to 75 [company name] technicians daily to designated customer areas.
- Used Siebel, dispatching programs to keep track of all technicians.
- Communicated via Outlook Express, phones, and 2-way Nextel phones.
- Contacted customers to ensure that jobs were completed satisfactorily.
- Entered customer data in company computer using MS Excel.
- Managed all escalated issues regarding technitians/customers
- Coordinated daily route for all technicians in orange county area
6-10 years of experience
Coordinating current and upcoming jobs with customers, and staying in touch with customers via phone and visiting their offices.
- Managing which crews and equipment would be assigned to which jobs
- Updating customers on all aspects of ongoing jobs
- Training and testing employees on operator qualifications via OQSG
- Visiting customers regularly as well as calling and emailing to keep up our relationships
0-5 years of experience
- Install, upgrade, and/or downgrade cable television, internet, or phone services for residential customers.
- Keep service appointments so that arrival is within time frame given to customers by Bright House Networks
- Manage contractors so that they are providing great customer service
- Manage contractors so that they are arriving to scheduled appointments in timely manners
- Assist contractors, as needed
- Schedule routes for contractors
0-5 years of experience
Supervise oilfield operations in accordance with customers’ requirements
- Scheduling and maintaining supply of proppant, for hydraulic fracturing
- Oversee daily HSE requirements, preventative measures and Job Safety Analysis’
- Work directly with Field Engineers and Energy Company Representatives to ensure proper customer service satisfaction
- Crew scheduling and training of new hires
0-5 years of experience
Acting Field Coordinator for High Rate/ High pressure crews in OK/TX/KS area
- Responsible for communicating with company representatives to set up locations for fracturing jobs.
- Work with company reps and 3rd party on planning and layout of location and equipment.
- Assist sales team in acquiring leads for new customer base
0-5 years of experience
- Creating fieldwork schedules
- Monitoring recruitment by receiving progress updates from vendors
- Sending recruitment updates to clients
- Flagging potential issues and finding solutions to propose to clients
- Ensuring projects are delivered within agreed upon budget and timings
- Booking research venues and external resources as necessary
0-5 years of experience
- Manage and supervise over 200 various sand haulers from over 20 companies
- Assist with development of sand layout in chiefs per location
- Work hand in hand with Field Engineers in running successful operations
- Work with safety officer to ensure sand haulers are using all proper equipment based on customer (i.e. BHP, ConocoPhillips, Marathon, Matador, etc )
- Guide freight liners into proper compartments of sand chiefs
- Accurately keep sand counts at all times to ensure jobs run according to design
- Vocal point via emails periodically to ensure all third parties are aware of all operations at all times
- In charge of operating several spreadsheets to keep accountability of all trucks, weights, and destination at all times
0-5 years of experience
- Responsibilities included setting up New Hire Orientation and Training, overseeing all AP/AR reporting and Invoicing in QuickBooks, timesheets, and payroll disbursement.
- Expediting Materials to shop and job sites
- Tracking of complete job cost and production.
- Assisted in the estimate for new projects.
- Coordination of personnel and equipment
- Schedule and organize subcontractor operations.
- Organizing and maintaining equipment and trucks (logs, services and tags etc.).
0-5 years of experience
- Scheduling with subcontractors and land agents for all technical activities.
- Conducting site visits for all potential and future project locations.
- Preformed geo-technical soil sampling throughout the states of Texas, Oklahoma, and Louisiana.
0-5 years of experience
- Serving as main point of contact for all ADT technicians, operations manager and ADT team nationwide.
- Complete onboarding tasks for recruiters.
- Retrieve and send compliance requirements for all technicians based on their specific state licensing procedures.
- In charge of greeting and introductory emails and responsible for collecting conditional offer letters.
- Create Excel timecards and educate technicians on how to process.
- Manage Google Documents shared with employees throughout the company.
- Collecting and resolving timecard and invoice issues before processing through payroll.
- Providing electronic documents including: payroll retraction, payroll advance forms, and W-4 tax forms.
- Perform administrative tasks as needed: answered phones, clerical and managed ADT office supplies.
- Assist Human Resources Department.
0-5 years of experience
- Coordinate daily meetings with office staff
- Case manage new/old clients on a monthly basis
- Evaluate/On the job training for all caregivers
- Maintain staffing operations across the board
- Worked after hours as a field/staffing coordinator to provide coverage
- Coordinate daily meetings with office staff
- Patient Care & Safety
- Medical Terminology
- Vital Signs & Patient Monitoring
- ADL, transferring using assistive, bathing, dressing and grooming, colostomy care, straight Cather/care, CPR,Vitals, evaluations, on the job training for everyone new clients and caregivers, on call services after hours seven days a week.
0-5 years of experience
- Train interns and volunteers to run phone banks, petition and canvass
- Office systems organization
- Event planning
Field Coordinator Duties and Responsibilities
Based on our research, field coordinators typically carry out the following duties:
Schedule Work Creating and managing work schedules is a core responsibility for field coordinators and may include organizing routes for individual field visits or scheduling long-term projects that involve numerous contractors and subcontractors.
Perform Inspections Prior to the start of work, field coordinators may visit project sites to verify the work to be performed. Once work has commenced, they sometimes remain at the job site or frequently visit to ensure sufficient staffing levels, on-time delivery of materials, and the overall quality and performance of work according to project specifications.
Manage Suppliers Working with dispatchers or directly with suppliers, field coordinators are responsible for the timely delivery and installation of the materials necessary for field work. This includes verifying supply orders and specifications, ordering materials or equipment, and inspecting orders for completeness.
Create Reports
Field coordinators are responsible for the timely completion of work orders and field progress reports. They may also generate project reports summarizing field worker hours, service technician utilization rates, and productivity metrics.
Manage Safety
A critical element of field service activities is the safety of all workers. Field coordinators ensure compliance with OSHA, EPA,and other safety regulations. This includes inspecting protective work gear and other equipment used by field workers, coordinating safety training, performing accident investigations, and compiling safety reports.
Communicate with Clients
Field coordinators interact with clients and receive feedback regarding the quality of work performed by field service workers. They inspect client billing and may also share responsibility for providing customer service support directly to a territory of clients.
Field Coordinator Skills and Qualifications
Field coordinators should possess a willingness to visit the field and interact with workers, clients,and suppliers, as well as the ability to perform functions such as scheduling, safety reporting, and invoicing. Employers typically require a high school diploma and at least one year of work experience, along with the following skills:
- Product and equipment knowledge – an understanding of the processes, products, and equipment used by workers helps field coordinators understand the work being performed and the resources required to boost worker productivity
- Project management – to meet the demands of multiple field services or projects, field coordinators need to understand project planning and deadlines, resource allocation, and the safety requirements related to the field activities in their purview
- Customer service – field coordinators need to understand the principles of customer service and how to apply those principles to resolve complaints, meet expectations, and ensure overall customer satisfaction
- Attention to detail – the ability to analyze complex projects, identify inefficiencies, and coordinate staff and equipment resources helps field coordinators meet client expectations and ensure the timely completion of deliverables
- Organizational skills – the demands of scheduling multiple services and field projects at one time require field coordinators to have the organizational skills that will prevent overbooking, missed appointments, or delayed product delivery
- Interpersonal skills – field coordinators need strong listening skills when communicating with workers, customers, and suppliers. This includes the ability to resolve interpersonal conflicts and hear complaints without becoming defensive
Field Coordinator Education and Training
A high school diploma is the minimum educational requirement for field coordinators, though some employers prefer a bachelor’s degree in an engineering discipline, especially in civil, mechanical,or electrical engineering. Field coordinators also typically possess environmental health and occupational safety certifications as well as a valid driver’s license.
Field Coordinator Salary and Outlook
According to Glassdoor, the national average annual salary for field coordinators is $42,836. Those at the bottom of the scale make $28,000 a year, while those at the top make $91,000 a year. Field coordinators employed by mid-size and large companies also typically receive health benefits and paid time off.
Helpful Resources
Do you think the field coordinator role might be for you? Check out the following list of resources and learning opportunities for field coordinators:
National Association of Service Managers – offering a range of resources for professionals in service and field operations roles, NASM also provides conferences and education in areas such as field service delivery, customer service, and supply chain management
42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty – this book covers topics ranging from how to develop a field service strategy and organize field inventories to using CRM software to manage field customer calls
Construction Management Association of America – CMAA promotes the construction and program management professions. It also provides education and training, such as distance learning courses on scheduling, field management technology, and safety management
Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation – this in-depth guide covers various examples and methodologies for using new technology to improve field service operations
Field Service Management Blog – produced by technology firm Coresystems, this blog covers topics ranging from worker safety issues and worker training to using technology to improve customer satisfaction
OSHA Discussion & Support / Occupational Safety / EH&S / HSE – this LinkedIn group is for individuals who supervise and coordinate worker safety programs across multiple industries
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
