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0-5 years of experience
Assisted with transferring members’ information from an older database into a new database
- Drafted informative emails regarding directions, parking, pick-up times, etc. for studio showcases
- Updated purchased class membership cards by tracking and inputting studio attendance records
- Supported sales by selling new dance class packages and inputting members’ information into the database
0-5 years of experience
Assisted accounting manager with monthly closings, preparation of monthly financial statements, and analysis of some general ledger accounts
- Reviewed and posted accounts payable invoices to the Auto Dealership accounting software system
- Produced Excel Sheets for miscellaneous expenses
- Managed and produced key tag excel sheets for all the keys to vehicles in our inventory
- Filed Invoices, Service Contracts, Dealer Reports, Purchased Car Files, and Receipts
- Answered phone and directed phone calls on a multi-line phone system
- Took and delivered messages, faxes, and letters.
- Gathered, Weighed, and applied appropriate postage to outgoing mail.
- Photocopied and faxed documents
6-10 years of experience
- Coordinated 12 conference room calendars to accommodate more meetings, therefore resolving over-crowding and conflicts of room usage.
- Created procedure manual to ensure continuity in absence of prime coverage, ensuring excellent customer service.
- Created easy reference for accounting in GreatPlains and maintained manual for reference and visibility of W9’s.
- Implemented FedEx bonus program resulting in thousands of dollars in gift cards and merchandise for employee incentives.
- Initiated a log of senior executive lunch preferences which stream-lined ordering and saved time. Recognized by a vice president for efficiency.
- Organized and promoted yearly company events and created event flyers ensuring high turn-out.
- Known for promoting employee moral. Credited by new hires as one reason for accepting positions.
0-5 years of experience
Created new role for front office management, parsing various elements being managed throughout administration into a single point-of-contact.
- Established and became primary contact for company’s high level vendors in order to oversee and maintain day-to-day operations. Reviewed agreements and renegotiated several of the top ten accounts which resulted in an annual savings of over $4,000. Also managed all purchase orders and invoices for these vendors.
- Provided all new hires with a comprehensive orientation session which includes initial desk setup, tours of the facilities, review of day-to-day operations and on-site services available to them.
- Ensured that all areas are organized with like products. Daily inspections and monitored any needs. Coordinated with property management and Facilities Manager on any internal issues (i.e., leaks, insects, heating / AC issues). Setup and maintenance of new café, shipping and copy rooms.
- Managed all front office daily operations including office supply ordering, café stocking and full catering of large and small meetings. Managed petty cash for the company including charge tracking by department and working with accounting to ensure proper coding.
- Tracked and processed expense reports for Director of department.
- Managed travel arrangements for Director and Manager.
- Participant of Events Committee since 2008, chairing company events. Corporate photographer for various events.
6-10 years of experience
Selected to provide administrative and data management support in addition to phlebotomy responsibilities.
- Supported HIPAA-compliant, automated capture of confidential employee medical information by entering/scanning and then shredding originals.
- Office Management involving organization of confidential paperwork; ordering office supplies; excellent phone skills and copying Medical charts for employees.
- Set up intranet-based tracking system in Excel for special requests for nonstandard fleet vehicles for Field and Sales representatives.
- Received, logged, and forwarded all requests to Health Services physicians for review and signoff.
- Distributed decision to employee and fleet administrator, after physician review.
- Managed collection/dissemination of any additional information submissions.
- Assisted study team in establishing normal laboratory reference ranges for biochemical markers of bone turnover in pre-menopausal women. Received Award of Excellence for superior caliber of support provided to clinical study and excellent adherence to strict protocol: Scheduled volunteers and collected all required demographic data.
0-5 years of experience
- Managed front desk area with excellent customer service, including phone calls and greeting students, parents, and staff
- Handled daily administrative duties such as filing and managing the master calendar
- Scheduled all client appointments for the Director and arranged appropriate agendas
- Assisted in the registration process for all new clients and handled all direct communication with clients
- Executed multiple large projects, assigned by the Director, successfully and in a timely manner
- Processed credit card, cash and check payments and provided receipts to clients on a monthly basis
- Coordinated with client and staff to insure the office ran smoothly, efficiently and successfully
0-5 years of experience
Frequently commended for maintaining the safety, respect and dignity of patients.
- Organized, updated and maintained over 200 patient charts.
- Worked as part of team to execute proper care and safety of patient.
- Recorded patients’ medical history, vital statistics and test results in medical records.
0-5 years of experience
Maintain front office operations for alignment with company objectives to streamline the flow and enhance service.
- Handle high volume of patients (70-90 patients per day) – walk in and appointment patients.
- Handle high volume of phone calls and maintained daily client relations for scheduling and appointments.
- Work with clients to verify insurance, and assist with filing. Seating patients and ensuring they are comfortable for doctor visit.
- Create, maintain, code patient’s accounts and prepare them for billing.
- Developed and maintained quality care systems, including creating and improving medical protocols and guidelines in the office.
0-5 years of experience
Responsible for opening and closing of the office; preparing files for the day, managing patient schedules on a daily basis, inputting patient data for the insurance fee slips for the day
- Greet patients and direct the flow of traffic for all chiropractic, acupuncture, massage therapy, and physical therapy appointments.
- Answered a multi-line phone, answered any inquiries, transfer calls to proper personnel, and relay messages when necessary.
- Made photocopies of frequently used paperwork for new and existing patients as well as making sure we were fully stocked of frequently used office supplies.
- Handled daily cash transactions and deposits as well as making office supply runs
- Helped maintained the cleanliness of the facility
0-5 years of experience
Greeted and assisted all visitors in a courteous and professional manner.
- Answered and routed incoming telephone calls.
- Performed general clerical duties; filing, photocopying, typing, and maintaining database.
- Created, developed and maintained student records confidential.
- Set appointments for staff and students per request, with due consideration to their schedules.
- Performed administrative duties as and when assigned.
0-5 years of experience
- Maintained files for numerous projects throughout United States.
- Collected and coded for allocation receipts from company credit card holders; compiled and created those reports, approved other reports for final authorization and payment.
- Collected releases and waivers for monthly payments to major vendors and subcontractors.
- Assisted accounting department entering invoices into COINS system for payment processing.
0-5 years of experience
- Obtained and recorded patient’s preliminary case history.
- Maintained records, schedules, and announcements.
- Prepared the patient for vision examination.
- Instruct patients in the care and use of glasses or contact lenses.
- Assisted and repaired glasses and modify contact lenses
- Maintain an inventory of materials and inspected clean medical instruments.
0-5 years of experience
- Organized and managed scheduling system, ensuring all services to be processed and documented
- Functioned as a front desk representative, informing all prospects of the schools services
- Ensured quality service for out clients by addressing all issues and concerns proficiently and efficiently
10+ years of experience
- Managed and coordinated front desk operations for this busy periodontal practice.
- Performed block scheduling, fielded phone calls, prepared correspondence and verified insurance.
- Presented treatment plans to patients, arranged payment and handled any delinquent accounts.
0-5 years of experience
- Answered phones, greeted patients, retrieved charts
- Assisted with billing
- Completed insurance verifications
- Counseled patients on financial responsibilities and legal requirements
- Complied with all local, state, federal, and corporate regulations governing employers, employees, and healthcare services
0-5 years of experience
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
0-5 years of experience
Responsible for greeting and scheduling patients
- Collected payments from patients
- Verified insurance referrals
- Authorized drug refills and provided detailed prescription information to pharmacies
- Prepared and maintained medical charts, as well as updated them frequently
- Obtained authorization for surgeries
- Billed correct procedure and diagnosis codes for each patients visit
0-5 years of experience
Gave information about offers & packages, settled account balances, and upgraded memberships
- Extensive knowledge on the operation and maintenance of gym equipment and facilities
- Possess strong goal orientation and excellent interpersonal communication skills
- Greeted guests, processed mail, answered phones, and organized files
0-5 years of experience
- Coordinated and scheduled all office activities, ensured claims sent and copayments paid
- Checked eligibility of current insurance on every appointment (HMO and PPO).
- Answered phones, confirmed appointments, and filed charts on daily basis.
0-5 years of experience
Handled all front desk operations; Answering phones, checking patients in and out, processing payments, and scheduling appointments
- Maintained an organized work environment
- Ordered supplies as needed, ensured proper supply was always at hand
- Verified insurance information
- Entered treatment plans; worked alongside Office Manager
0-5 years of experience
Greeted and accompanied patients at time of appointment
- Produced and ran daily reports and systems backup
- Scheduled and confirmed upcoming patient appointments
- Submitted claims electronically to carriers and posted payments to receivables
- Insurance verification and collected payment at time of service
6-10 years of experience
- Performed receptionist duties
- Updated and edited the CEO’s message log
- Scheduled meetings and conference calls for the CEO
- Prepared copies of incoming litigation pleadings and distribute to appropriate person(s)
- Updated Time Management database
0-5 years of experience
Oversee and maintain daily administrative operations to enhance and support an efficient office environment
- Communicate with physicians and physician’s staff, medical records staff, patients and patient’s families to effectively meet patient needs
- Operated high volume phone system and scheduling appointments
- Updated patient demographics, Insurance information and referrals
- Check patient balances and collected payments
0-5 years of experience
- Answered telephones and transferred calls to appropriate personnel
- Communicated with customers via telephone or email to enter orders and answered questions regarding products
- Prepared invoices for online orders and faxed completed documents to customers
- Maintained and updated filing system of orders, invoices, and receipts
- Contacted carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials
- Examined shipment contents and compared with invoices or orders to verify accuracy
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping
0-5 years of experience
- Coordinated the distribution of sales leads
- Assisted the scheduling of tours
- Managed customer experience and expectations as their first point of contact
- Screened phone calls and answered general inquiries
0-5 years of experience
- Assisted Human Resources with 175 clients and 5,000 employees
- Responsible for all verifications of employment by phone and mail
- Audited new hire packets and requested missing documents by email to clients
- Coordinated spreadsheets, files and duplications of W-2 forms to client employees
0-5 years of experience
- Scheduled patient appointments and accordingly recorded all patient demographics.
- Procured pre-authorization and verified insurance eligibility.
- Determined and collected financial obligations.
0-5 years of experience
Schedule patients between 6 different offices
- Obtain Pre-Authorization for Therapeutic services such as PT/OT as well as DME
- Handle daily tasks regarding billing, prescriptions, and insurance claims
- Confirm patient appointments
- Submit medical records and patient paperwork to doctors, medical facilities, and attorneys offices
- Increased company revenue for therapeutic services by 85%
- Conduct bi-weekly meetings with rendering therapists to discuss recent changes in insurance policies
- Helped translate for M.D from English to Spanish
0-5 years of experience
- Created documents using excel
- Made copies of confidential documents
- Organized files to maintain documentation of members
- Facilitated team building games/activates for youth pre-k through elementary
- Organized nutrition procedures and allocated snacks to summer program
- Restored the facility back to its original state
0-5 years of experience
- Received and distributes incoming and outgoing mail and faxes
- Assisted in day-to-day administrative tasks using MS Office as needed
- Translator (Spanish-English) as required
- Greet and direct delivery service providers
- Greet all students and visitors with professionalism within and outside the office
- Involved in meetings, provided power point equipment as needed, kept professionalism steady within meetings
Front Desk Administrator Duties and Responsibilities
The industry in which a front desk administrator works plays a large role in determining daily tasks. However, our perusal of job listings shows various core duties generally expected of front desk administrators including the following:
Greet and Guide Guests After extending a warm welcome and exchanging basic pleasantries, front desk administrators focus on moving things along. They sign for deliveries, offer directions, show people where to wait, notify staff of someone’s arrival, hand out forms to fill out, and complete any other action that promotes efficiency.
Answer Phones Front desk administrators attend to incoming calls. They answer many questions themselves, such as providing directions to the facility or stating the hours of operation. Other calls need to be routed to the appropriate party. Scheduling appointments and taking messages are often part of their phone duties. At places such as dental offices, call volume can be quite heavy. Front desk administrators also place a significant number of outgoing calls.
Help with Security Want to know who just left the building? Ask the front desk administrator. Perfectly positioned to monitor everyone’s coming and going, they play a significant role in the building’s security measures. Issuing badges, checking identification, unlocking bathrooms, and maintaining a guest registry are common actions.
Facilitate Sales and Payment Depending on the facility, front desk administrators may be involved in promoting products and services. For instance, someone who works at a dance studio may offer a visitor a brochure on lessons and describe the highlights of each package. Or at a medical office, the front desk administrator may be in charge of collecting copayments before patients see doctors.
Perform Clerical Tasks Faxing, copying, scanning, entering data, tidying the reception area, filing, gathering and packaging outgoing packages, and other basic office duties commonly show up on a front desk administrator’s to-do list.
Front Desk Administrator Skills and Qualifications
Pleasant people eager to help anyone who walks through the door make good front desk administrators. A friendly smile, professional appearance, and polite manners reflect well on the employer. Other factors critical to the job include:
- Multitasking – phones ringing, people waiting for help at the desk, requests from staff members – front desk administrators juggle it all with grace
- Guest relations – companies cannot prosper without their customers, so front desk administrators listen carefully to their needs and act accordingly
- Discretion – only trustworthy individuals who respect the confidentiality of others need apply, especially in healthcare settings where personal and sensitive information abound
- Computer competency – common computer tasks include scheduling appointments, booking reservations, recording payments, checking insurance coverage, and entering guest information
- Team attitude – no job is too big or too small if it contributes to the overall good of the organization
- Self–motivation – once trained, front desk administrators tend to work with minimal supervision and are trusted to prioritize and complete tasks on their own
Front Desk Administrator Salary and Outlook
The pay range for front desk administrators varies considerably based on factors such as industry, geography, and employer expectations. A look at current job postings for front desk administrators shows hourly wages ranging from $14 to $21 and yearly salaries from $34,000 to $45,000. Full-time workers usually receive medical and dental insurance, and many companies offer retirement plans and paid vacation.
Helpful Resources
Think you’d make a good front desk administrator? Here are other sources of information to explore as you consider this career:
A Job Seeker’s and Worker’s Guide: Managing the Front Desk – front desk administrators provide the first impression guests get of a company or organization. The importance of this role is tackled in this ebook
The Receptionist Handbook – front desk administrators handle a variety of reception duties, and this practical but fun-to-read book offers advice on getting organized, dressing for success, and making conversation
Professional Front Office Management – need some assistance dealing with guests? This offering from Pearson Education has you covered
American Society of Administrative Professionals – career advancement and continuing education are two of ASAP’s primary concerns
Administrative Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
