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Front Desk Agent Resume Samples
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0-5 years of experience
Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk.
- Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system
- Reconcile all daily accounting data, both manual and computerized.
- Hands-on experience in keeping records of room availability and guests’ accounts, manually and by means of computers
- Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
- Prepared all month end production reports and ensured accuracy of each
0-5 years of experience
Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company.
- Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing.
- Recognized for ability to handle and resolve confrontational guest situations
- Provided excellent customer service, tourism information and completed end of shift reports.
- Read through logs to determine day’s events in order to best accommodate all guests.
0-5 years of experience
Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
- Responded to guest inquiries and in a timely, friendly and efficient manner
- Provided driving and/or walking directions to guests to local destinations
- Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assisted fellow team members and other departments wherever necessary to maintain positive working relationships
- Provided or obtain accurate information
0-5 years of experience
Top performing Agent in room upgrade revenue
- Top performing Agent in conversion ratio (upgrades to check-ins)
- Ensure satisfaction of guests accommodations upon arrival and departure
- Resolve guest issues when they arise
- Coordinate guest reservations with Special Event and Leisure Managers
- Provide concierge assistance for all guests
- Communicate with Sales Managers to ensure convention guests needs are met
0-5 years of experience
Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
- Inform guests of all available services and amenities.
- Resolve guest issues/complaints.
- Ensure every guest is satisfied, especially the high status Hilton honors members.
- Selling rooms
- Multi task, check inn, check out, answer phones, etc
0-5 years of experience
Greet hotel guest and check guest in/out of hotel using Opera software system
- Respond to all guest request in a timely manner
- Make hotel reservations for guest stays
- Answer multiple phone lines and transfer to appropriate department or guest
- Use Kipsu messaging system to communicate with guest
- Inventory and ring snack station purchases and make cash transactions
- Run shift reports for downtime support
- Provide administrative support to Sales & Catering staff for meetings & events
0-5 years of experience
Maintain a friendly and helpful demeanor at all times.
- Ensure all credit cards and cash funds are balanced throughout the shift
- Complete shift Checklist
- Post room and tax to all active guest accounts
0-5 years of experience
Assist guests during check-in and check-out procedures.
- Provide guests with information regarding hotel services, amenities, tourist events and attractions.
- Answer guest and staff phone calls and direct them to appropriate parties.
- Perform monetary transactions with guests as needed.
- Assist with guest’s complaints and inquiries.
- Works well on a diverse team and possesses strong multi-tasking abilities.
- Manage package deliveries for our guests.
- Assist with new staff training.
- Making Reservations for guest over the phone and also for third party websites.
0-5 years of experience
Customer service, addressing guests needs and concerns.
- Collecting cash and managing a cash drawer.
- Organized front desk files and desk areas.
- Operated multi-line phone system.
0-5 years of experience
Welcome and register guests
- Handle guest check in and check outs professionally
- Post charges of gift shop, copies, faxes and meeting room charges
- Maintain hotels high standard of service
- Verify reports are ran hourly in the event system errors occur
- Date stamp, arrange and track boxes, faxes, mail and etc.
- Collect payments following all cash/check/credit card procedures
- Communicate with housekeeping staff in regards to late check outs, extend stay, appearance of suite issues and concerns.
- Answer phone in a timely and pleasant manner
0-5 years of experience
Process guest arrivals and departures, including all necessary payments.
- Handle & coordinate room assignments and pre-arrivals.
- Take care of guests’ concerns.
- Assist other departments as needed.
- Follow up on group reservation requests under Sales Manager’s supervision.
0-5 years of experience
- Building positive relationships and communicating well to guest
- Proven time management expertise
- Exceeding guest expectation
- Collecting payments for room and tax from guest manually and electronically
- Speed and efficient check in process
- Providing information regarding hotel policies and activities
- Maintaining inventories relevant to vacancies, reservations and rooms
0-5 years of experience
- Check guests in and out daily.
- Take cash and credit card payments.
- Answer phones frequently throughout the day.
- Mentioned on the Market Metrix (guest surveys) frequently.
Administrative Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
