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Front Desk Assistant Resume Samples
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0-5 years of experience
Oversaw the front office to ensure an optimal level of service/guest satisfaction.
- Verify and monitored room reservations, room blocks, cut off dates, room rates successful daily operations, and maximize Hotel Revenue.
- Trained new employees as well as oversaw successful operations of other departments – (Bell Staff, Housekeeping and Maintenance and Security).
- Ensured accurate and prompt service for any guest issues or requests, making sure there was a follow up and guests needs were met and completed in a timely manner.
- Generated revenue by meeting as well as any additional on-site charges.
- Excellent management ability; in identifying employee strengths and utilizing them.
0-5 years of experience
Processed marketing and leasing account information in operating system to deliver real time information to future and current residents, increasing leasing agreements
- Forecasted and presented common concerns with operating systems to team during Archstone’s acquisition resulting in seamless transition for associates and residents
- Updated and assembled leasing collateral packets for prospective residents increasing same day leasing and promotional support of property
- Process marketing and resident account information in MRI/YARDI/Resident Portal. Conduct courtesy calls to residents (i.e. cabs, packages, deliveries). Uphold the Seal of Service.
- Assisted residents with moving process; organizing and developing strategies for best moving practices
- Completed and followed up on resident requests to their satisfaction increasing lease renewals
- Strengthened security of the building by monitoring cameras and recognizing frequent visitors and residents, reducing solicitors from entering the property
- Provided concierge services for residents such as dry cleaning, event planning, and local directions
- Recognized as top concierge agent by leaders and peers.
0-5 years of experience
Operated office machines, such as photocopiers and scanners, fax machines and personal computers.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory, mailing and database systems using a computer.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Organized and maintained sign up procedure for walk -in customers.
- Maintained customer resource room and related materials.
0-5 years of experience
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests
- Assisted customers in person, over the phone, and via email.
- Provided information concerning products and services in a manner that increased sales.
- Scheduled appointments and processed transactions
- Entered client’s confidential information into data base system
- Responsible for solving customer complaints and providing information about products
- Administered all the mails and pick up packages and distributed them accordingly.
0-5 years of experience
Prepared and directed community events, such as multiple 5ks, and community prevention trainings.
- Managed Meth Suicide Prevention Initiative (MSPI) grant budget.
- Collaborated with the Bearskin Healthcare & Wellness Centers Diabetic Program preventing diabetes.
- Ordered supplements and tanning supplies.
- Confirmed orders and checked products in to make sure they were correct
- Provided a friendly and professional atmosphere for patrons.
0-5 years of experience
Provided exceptional customer service to all guests and patrons
- Answered all incoming calls and inquiries for hotel services and inquires
- Accurately booked hotel reservations and services for guests and patrons
- Confirmed appointments
- Performed cash and credit transactions
- Maintained a clean and friendly lobby area and adjacent community areas for guests and patrons
- Performed other duties as assigned
0-5 years of experience
Provided administrative support to case managers, facilitated the flow of the workplace with reception tasks
- Assisted clients in filling out the proper paperwork and documentation prior to their appointments
- Collected, organized, and filed information for case managers by entering data into their databases
- Checked the eligibility of low-income families for the financial assistance of legal services
6-10 years of experience
Scheduled appointments for patients with physical therapist both long-term and short-term.
- Managed gym access for patients and customers including monthly fee.
- Answered phones, welcomed and directed patients and customers, and answered questions.
- Input data both physically and electronically.
0-5 years of experience
Registered patients, entered patient information, and filled out patient paperwork
- Organized, filed, billed, coded, and charted medical records
- Translated, documented and transcribed medical diagnosis
- Verified insurance, updated patient information
- Assisted in management and physicians
0-5 years of experience
- Liaison between Student Government, student body and the Administration.
- Managed Student Government’s website and social network media.
- Initiated distribution of weekly press releases about student events and governance initiatives to the school public.
- Assisted 30 – 50 students per day via front desk hours.
- Collected data, designed and executed communications plan for an advocacy campaign, which succeeded in stopping 30% budget cut to the college.
- Managed and allocated a $3.1-million student budget with other Student Government members.
- Strengthened communications between Student Government and 40 student organizations by designating main student contacts.
- Create agenda and facilitate weekly meeting.
- Trained and mentored 10 incoming student leaders
0-5 years of experience
Trained Front Desk Agents on policies and procedures of [company name]
- Communicated and with all departments of [company name] as well as local businesses to provide an excellent guest experience
- Performed Front Office duties such as payroll, scheduling, check ins, check outs, and reservations
- Delivered superior customer service by resolving guest complaints and issues and acting as Concierge
- Coordinated with tour directors to ensure smooth guest arrival and departure as well as an enjoyable stay
0-5 years of experience
Worked with the FileMaker Pro database to manage donations, grants, and class payments and ensured that all information on students and classes were up-to-date.
- Performed general office duties such as printing flyers, responding to emails, purchasing office supplies, taking calls, and copying and scanning important documents.
- Contacted dance instructors and students regarding classes and workshops to ensure our programs ran smoothly
- Took attendance for classes and workshops and collected payment from students.
- Worked on Lotus events by speaking with performers and attendees as well as setting up the box office and selling tickets.
0-5 years of experience
Assisted guests to ensure quality satisfaction
- Organized catering and table arrangements for ball room tenants
- Booked reservations and projected occupancy percentages for the quarter
- Met any problem that arose with an eagerness to please
0-5 years of experience
Checked out materials such as DVDs and work out equipment to residents
- Sold stamps, pizza and other items
- Checked out keys to rooms such as game room and computer room
- Notified residents when packages arrived for them as well as be the mail clerk when needed
- Maintained detailed paperwork of financial transactions
- Helped with anything the Hall Direct and Assistant Hall Director needed
- Organized programs such as Guess the Jellybeans and coffee in the morning
0-5 years of experience
- Assisted with general public for housing information including leasing apartments.
- Set and scheduled all appointments as required.
- Typed and printed correspondence, daily reports with other documents.
- Maintained and reviewed variety of personal files.
- Coordinated different activities and meetings to assure customer service satisfactory.
- Supervised the Service Team to ensure work orders and inspections were completed.
- Answered multi-line telephone system, took accurate messages and transferred telephone calls to the appropriate person.
0-5 years of experience
Administered insurance validity of patients. Filed charts and documents. Collected co-pays and monetary payments to the Pediatrician. Scheduled and charted patient visits. Made bank deposits. Use of computer, fax, and telephone.
- Gained interpersonal and conversational skills.
- Provided a standard of care and confidentiality to patients and parents.
- Applied analytical decisions to complex and sensitive situations.
0-5 years of experience
Excellent Customer Service Skills, Coordinating with Vendors, Drug representives, patients on Phone calls and scheduling meetings using MS outlook.
- Proficient in General Admin stuff such as filing/scanning/printing/faxing, office organization, public relations, mailing and correspondence.
- Prepare all departments’ computerized graphs, charts, spreadsheets and presentation aids.
- Proficient with Maintaining/Disposing off Patients information with OSHA, MSDS, FDA, and EPA guidelines.
- Provided Education to patients as per facility guidelines and practice.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
- Collected patient blood samples in a safe, sanitary manner for diagnostic testing as a certified phlebotomist.
0-5 years of experience
Guided Cast Members with housing issues.
- Active participation guiding Cast Members to reach the correct department location.
- Assisted Cast Members handling equipment.
- Advised Cast Members on housing rules and housing procedures.
- Answered high volume of phone calls.
- Inspected apartments’ for daily check outs.
- Managed cash flow from sales.
- Facilitated assistance to international and domestic Cast Members.
0-5 years of experience
Prepared promotional strategies to maximize companies’ profits.
- Demonstrated technical selling skills and product knowledge.
- Provided members with account services.
- Motivated customers by demonstrating products well.
0-5 years of experience
Responsible for scheduling counseling appointments, answering phone calls, filing, faxing and mailing student paperwork.
- Guided students to apply for classes, internships and jobs.
- Created projects for counselors and stuff members.
- Worked 15 hours a week while attending school full time.
0-5 years of experience
Assisted front desk with scheduling appointments, answering phones, greeting patients and visitors as well as requesting/preparing medical records, as needed.
- Excellent interpersonal skills with the ability to work and communicate in a positive and cooperative manner with patients, physicians and coworkers.
- Performed filing, data management, drafting and editing office memos, procedures.
- Interacted professionally with all levels of faculty and staff and maintained the highest level of confidentiality; experienced in handling sensitive issues.
- Implemented EMR scanning system. Played a critical role in transitioning the institution to the electronic medical records (EMR) system from paper charts by coordinating and training co-workers (front desk, medical assistants, temporary workers) regarding proper scanning policies and procedures.
0-5 years of experience
Develop and maintain positive working relationships supporting team members to reach common goals in compliance with quality assurance standards.
- Oversee a staff of 20 employees during different shifts
- Compute daily payrolls, schedule and others reports
- Responsible of analyze data and make decision of different circumstances to prepare daily forecast of expected arrivals and departures.
- Promote customer service amongst staff members to ensure guest satisfaction
- Liaison between the Front Desk and other departments to ensure customer satisfaction
- Assist in maintaining security and safety guidelines in accordance to standards
0-5 years of experience
Answered the phones and scheduled patient’s appointments while communicating with patients, doctors, and peers.
- Scheduled lunches with pharmaceutical and drug representatives.
- Registered new patients and verified all the necessary documentation, including insurance for active coverage, for a complete, accurate registration. Checked patients out and posted patient’s co-pays and checks daily.
- Collected records and receipts for outstanding money.
- Prepared patient charts.
- Performed light typing such as letters, correspondence or data entry, mail, scanned medical records, inventory, supplies, and the like.
- Knowledge of IDX system, CPT and ICD9 codes.
- Reconciled the day’s money log sheet accounting for checks or cash received.
- Prepared and entered batch totals and batch tickets with corrected coding for billing.
- Reconciled and processed itemized bills in batches and got them ready to scan.
0-5 years of experience
Served as central point of contact for all outside vendors needing to gain access to the building.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Wrote reports and correspondence from dictation and handwritten notes.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Designed electronic file systems and maintained electronic and paper files.
- Managed the day-to-day calendar for the Principal.
- Received and distributed faxes and mail in a timely manner.
- Maintained the front desk and reception area in a neat and organized fashion.
0-5 years of experience
Answered and directed calls in a busy multi-line phone system, screening calls and referring callers to the appropriate staff.
- Completing and distributing daily and weekly reports to the Managers and Corporate office.
- Conducted the administrative and interview portion of the interview process.
- Interviewed applicants to obtain information on work history, training, education and job skills.
- Assisted Recruiting department as necessary providing assistance with new hire orientations, distributing Conflict and Confidentiality materials as well as answering any new hire questions.
- Provided High-level administrative support by conducting research, preparing stat reports, handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.
- Prepared invoices, reports, memos, letters and other docs using word processing. Spreadsheet, database and other presentation software.
- Contacted applicants to inform them of employment possibilities, consideration and selection.
- Served as a first point of contact for Clients and potential candidates.
- Prepared necessary documents, job descriptions, screen tests and interview questions for all candidates
0-5 years of experience
Provided front desk coverage while maintaining a friendly and professional customer service at all times
- Answered phones and responded to inquiries of residents and the general public
- Greeted residents and guests who entered and exited the residence hall
- Sorted and distributed mail in accordance with established guidelines
- Issued keys and lock out codes
- Signed games and equipment in and out for the residents
- Maintained security by becoming familiar with the surroundings and with the residents
- Checked guests in and out of the residence hall
- Developed and maintained a close supportive working relationship with the Front Desk Manager and other Desk Assistants
- Completed and maintained paperwork as it relates to residence hall records and front desk responsibilities
0-5 years of experience
Kept accurate sign in sheet for client’s arrival and departure from building.
- Assisted new clients with information about the program.
- Answered incoming calls and routed them in a timely fashion.
- Kept daily count of food given away from pantry.
0-5 years of experience
Provide Tier 1 and 2 supports for instructors and 15+ students; setting up laptops, SMART boards, and troubleshooting and resolving network connectivity issues
- Assist with troubleshooting technology problems
- Design technical flyers and brochures for hand out to facility patriots and local schools
- Assist customers over the phone and onsite with technology and facility questions and concerns
- Provide VTC support by setting up projectors, sound systems, etc., for meetings and countywide events
- Assist with the planning and execution of our first annual BrainSTEM Challenge, an exhibit held for 100 students ages 5-18
- Responsible for booking and management of facility’s Recording Studio
0-5 years of experience
Greeted patients, answered phones.
- General maintenance of reception area, organized pamphlets.
- Updated visitors log.
- Pulled charts for the day and filed charts back at the end of the shift.
0-5 years of experience
Scheduled/cancelled/modified appointments for patients
- Gathered personal and insurance information of patients
- Verified and reviewed insurance coverage with patients
- Submitted electronic medical records in computer
- Relayed messages to specific people as required
- Answered daily emails and phone calls and routed to specific people
- Performed clerical duties such as filing & compiling patient charts and faxing, scanning, & copying paperwork
- Stocked supplies daily and ensured reception area was tidy
- Cashed out patients when necessary
0-5 years of experience
Greet patients; has patients fill out paperwork; including insurance information and collect payments at the same time.
- Pulled files and dental records for the appointment; files paperwork from the most recent appointment and files the charts.
- Responsible for billing dental companies; billing patients and collecting outstanding debts.
- Responsible for ordering dental supplies and equipment.
- Reconciling bank accounts and making deposits.
- Typing letters or other correspondence on behalf of the dentist; and making photocopies and faxes.
- Answering phones.
0-5 years of experience
- Provided student services in Fitness and Conditioning Center
- Assisted Adjunct Faulty members with academic
- Entered students into computer
- Performed data entry
- Enforced fitness center rules
- Answered phones 3 incoming lines and took messages
- Filed, sorted and organized documents
- Assisted with special projects as assigned
0-5 years of experience
- Used ICD coding to send billing information to billing service for patient treatment
- Reconciled bank deposits with patient and insurance payments via cash, check, and debit/credit cards
- Maintained and filed patient information
- Answered phone calls
0-5 years of experience
Patient Access Services: Answer incoming calls and route them to correct departments.
- Processed all incoming mail while multi tasking other responsibilities.
- Excellent oral and written communication skills, able to communicate in a clear and concise manner with fellow employees, physicians, patients and the general public.
- Ability to resolve problems, analyze and interpret Health System Departmental procedures.
- Able to balance priorities to meet changing requirements and commitments.
0-5 years of experience
- Aided residents with any questions related to housing
- Distributed mail
- Assisted with the formulation of educational programs for residents
- Exhibited professionalism and customer service qualities at all times
0-5 years of experience
Worked as a front desk assistant for an After-school Program greeting both children and parents.
- Assist with receiving payments and logging them into the payment log book.
- Help with homework when needed and assist with other front office duties as assigned.
- Attended workshops for parents and assisted with putting together the packages.
- Attended customer service training classes with Center Director.
0-5 years of experience
Provide prompt and courteous service to patients over the phone and maintain appropriate scheduling practices to ensure ease of daily operations.
- Maintain a neat and presentable reception area
- Assist with office supply orders
- Coordinate treatment and insurance benefits for patients
- Typing, filing, sorting and mailing/ faxing duties
- Facilitate insurance claims on behalf of patients
- Coordinate, supervise and maintain all office activities in absence of the office manager
0-5 years of experience
Greet all clients and visitors entering the office, issue visitor badges and keep detailed entry logs
- Operate multiline switchboard and direct calls to appropriate staff
- Screen and inspect all USPS mail and parcels for hazardous materials
- Receive and process all incoming and outgoing USPS mail; ie. Insured, certified, express and registered mail and parcels according to current postal guidelines and procedures to ensure all available discounts are received
- Operate production printers and copiers, including inputting job processing settings
- Maintain and operate coping finishing equipment (3-hole drills, bindery, laminating, cutter, etc.). According to job ticket instructions
- Responsible for the safe and confidential handling of client information in preparation for on and off site shredding
- Receive and prepare FedEx, UPS, and DHL packages
6-10 years of experience
Managing front office for a 630 deluxe guest room hotel
- Overseeing professional execution of guest check-ins, check-outs
- Administering credit card and cash transactions
- Ensuring first-rate customer service with efficiency and adequate decision making
- Balancing all group and daily activities, A/R transfer billing
- Demonstrating computer proficiency by closing out F&B and front desk revenue each night
0-5 years of experience
Provide proactive and personalized customer service to all students, faculty, and staff
- Manage and maintain physical inventory and assist students with using and checking out equipment
- Provided support at all events sponsored or hosted by the Cullen College of Engineering
- Assist the HR manager and department with various administrative duties as needed
0-5 years of experience
- Provided excellent customer service satisfaction
- Operated computers by making reservations, guest check in/out and bill payments
- Answered phone calls, emails and faxes
0-5 years of experience
Assisting in managing the day-to-day activities of the front office staff
- Scheduling and planning employees to ensure proper coverage
- Ensuring all staff is properly trained on systems, security, and service standards
- Participating in the process of hiring, supervising, and disciplining of front office staff
- Coordinating all special events ensuring all requests are handled in a timely fashion
- Running and preparing night audit reports
- Acting and serving as “manager on duty” as require and perform duties as assigned
0-5 years of experience
Greeting and interacting with general public, customers, staff members, and guests.
- Maintaining organized work area, complying daily work assignments, organizing and scheduling meeting/appointments.
- Scanning, filing, zeroxing, creating documents using Microsoft Word and Excel for outgoing mail correspondences.
- Contact customers to schedule County inspections as needed, and answer all inquiries regarding County procedures.
- Route, answer, and handle heavy call volume from customers and clients.
- Process and mail county permits and assist.
- Train new staff members on company policies and how to be an effective Front Desk Associate.
0-5 years of experience
Welcomes patients and visitors, in person or by telephone; answering or referring inquires.
- Optimizes patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule, notify provider or tech of patient arrival, and relay to all staff in delays.
- Maintains patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
- Provides quality customer service to all patients, clients, vendors, and staff.
- Protects patients’ rights by maintaining confidentiality of all information according to HIPPA.
- Scan all patient information into system and assign which provider to read films.
0-5 years of experience
- Prepared Credit Reports
- Processed Records
- Assisted customers with loan process
- Assisted members with basic questions and paperwork
- Completed and interpreted computations of debt to income ratio
0-5 years of experience
Scheduling clients & maintaining week to week working schedule.
- Assisting with front desk persons in answering phones, taking messages and easing the overall flow of the day to day business function.
- Greeting members and clients with positive attitude.
- Ability to type approx. 80 words per min.
- Great computer skills and operating systems knowledge
- Fast learner with a keen ability to set and maintain priorities
- Well-organized with strong ability to work under stressful conditions
0-5 years of experience
- Organized client files
- Constructed client applications and motions
- Ran office errands
- Answered and returned phone calls
0-5 years of experience
Pano Xrays / Explained denture procedure and healing packages along with complete estimates
- Take impressions using Alginate and Impergum for patients needing dentures or partials
- Surgical Assistant – Basic Skills
- Keep stock and order office and surgical supplies
- Submit time cards to ADP for Payroll
- Assist in general office managerial responsibilities
0-5 years of experience
- Helped students with problems
- Informed students of events
- Logged and sorted mail
- Promoted smooth operation of the organization
- Assisted on other projects as requested
0-5 years of experience
- Manage the arrival experience to optimize guest perception of the hotel
- Assist guest with baggage at check in and check out
- Parked guest vehicles and kept log of all keys accordingly in computer system
- Maintained lobby appearance and coffee set-up as well as overnight food deliveries
- Answered incoming calls accordingly when Night Auditor was away form the Front Desk.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
