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Front Desk Attendant Resume Samples
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0-5 years of experience
Provided personalized service to all guests at check-in, check-out, and throughout their stays.
- Completed all reservations requests using computerized guest management system.
- Collected and balanced all cash and credit transactions, and resolved all billing issues.
- Maintained guest lobby amenities and managed shuttle service for three properties.
- Achieved superior customer service ratings throughout my tenure.
0-5 years of experience
Served as the first point of contact for all members and guests at four different fitness facilities that service approximately an average of 8000 people per day
- Enforced rules and regulations
- Collaborated with staff members to maintain a clean and safe environment
- Ensured customer satisfaction by answering patrons’ questions and assisting in the retrieval of lost belongings
- Managed the flow of patrons coming in and out of the facilities to prevent overcapacity
0-5 years of experience
Facilitated the checking in and out process of all customers within a timely manner.
- Created an extensive customer database which allowed the company to quickly recognize returning guests.
- Supervised staff members and assigned tasks to be completed.
- Maintained the hotel entrance area so that it is presentable at all time as the guests arrive.
- Answering all income calls and directed them to the correct departments.
0-5 years of experience
Sold $2000.00 in ancillary services per month.
- Documented all customer inquiries and comments thoroughly and quickly.
- Coordinated between billing department and customers to resolve
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Entered data promptly and efficiently with a 100% accuracy rate.
- Recommended new supplements to customers, resulting in a 25%
0-5 years of experience
Unsupervised client care provided in house, online and over the phone with excellent customer service and creative solutions to all client concerns resulting in positive client experiences and repeat clientele
- Supervised massage practitioners, estheticians and nail technicians in absence of their respective supervisors
- Generated revenue through gift certificate, product and package sales
- Organized, maintained and safeguarded confidential medical files for over 1000 clients
0-5 years of experience
Professionally greeted all customers and provided information about membership to non-members.
- Maintained a safe and clean working environment throughout the shift as well as assisted in the closing and cleaning duties.
- Effectively communicated with both customers and management to maintain excellent customer service.
- Scheduled reservations and expertly managed large customer crowds.
0-5 years of experience
Involved in sales such as membership contracts and athletic products
- Sustained an encouraging and professional environment for the members
- Provided good communication skills with potential members and current members
- Maintained a clean and organized environment
- Documentation of shift activities
0-5 years of experience
Executed membership sales resulting in higher profits
- Demonstrated leadership amongst employees increasing productivity in the workplace
- Effectively communicated merchandise needs with management
- Provided excellent customer service resulting in personable patron experience
- Mediated disagreements and volatile situations between staff and customers
0-5 years of experience
Led educational tours of our entire facility and its sustainability practices
- Assisted members with various questions concerning the facility or services provided
- Experience with Fusion software to check in members, access account information, as well as selling merchandise and services
- Provided friendly customer service towards members and maintained a clean and efficient work space
- Performed clerical duties in an office setting
- Employee of the month for excellent customer service and professional conduct February 2014
0-5 years of experience
Greet clients upon arrival, check clients into the computer, answered phone calls pertaining to information the for gym
- Maintained a clean and well organized front desk and lobby
- Cleaned the fitness equipment and kept the fitness room in great condition
- Learned to cooperate well with co-workers
- Went on main building runs and promptly responded to duties supervisor put ahead of other tasks
0-5 years of experience
- Answered the phone in a professional manner and booked appointments.
- Greeted clients when they arrived, provided spa tours, and offered water or coffee.
- Confirmed appointments 24 hours beforehand and operated payment system.
- Assisted with all private parties and events.
0-5 years of experience
Courteously and professionally greeted guests to give direction and assure their comfort
- Responded to phone inquiries and took accurate and comprehensive messages
- Provided administrative support including copying, faxing, filing, typing, and basic correspondence
- Distributed and delivered mail to various departments and faculty
- Completed supply orders, inventory and disbursement
- Maintained records for budgets and financial reports
0-5 years of experience
Validated vendor’s insurance status with the building records prior to service in a legal environment.
- Controlled all access to the building.
- Established a commendable rapport with tenants in a professional environment.
- Recorded vendor activity to ensure accurate billing.
0-5 years of experience
Answered phone calls to members or potential members who had any inquiries or concerns
- Explained our membership rate and provided tours of the facility to potential members
- Enrolled potential members and canceled memberships for current members
- Updated members billing information and upgraded or downgraded members’ memberships
- Completed transactions for merchandise such as drinks, headphones, tanning lotion, tanning goggles, etc.
- Provided Spanish translation for non-English speaking customers
0-5 years of experience
Welcomed members when they entered the gym.
- Performed secretarial and clerical duties.
- Scheduled appointments for gym members.
- Performed point of sale transactions.
- Responsible for light housekeeping.
- Responsible for the safety and well-being of children enrolled in the program.
- Organized and carried out weekly lesson plans.
0-5 years of experience
- Client intake and managed new and returning clients
- Created and delivered detoxification referrals for clients
- Clerical and administrative work: filing, answering the phone, intake paperwork
- Initiated several at-risk youth programs to combat drug and alcohol abuse
0-5 years of experience
- Used customer service skills and assisted over 100 patrons with receiving campus recreation memberships and passes, and managed appropriate paperwork
- Operated cash register, stocked merchandise, completed inventory and cash drawer paper work during opening and closing shifts
- Enforced facility policies concerning beverages, dress code, and ID usage in the building
0-5 years of experience
Set up and maintained paper and electronic filing systems for records, correspondence and other material.
- Checked to ensure that appropriate changes were made to resolve customers’ problems.
- Recommended improvements in products, service, and billing methods and procedures in order to prevent future problems.
- Contacted customers in order to respond to inquiries and to notify them of upcoming appointments
- Successfully handled clients hair needs.
- Structured and maintained schedules.
- Solicited sale of new and additional services and products.
0-5 years of experience
- Opened gym facility and maintained professional image while checking members in, answering
- Operated the cash register and POS system and delivered phone messages to membership
- Organized equipment, filed reports for broken equipment, recorded fitness class attendance
0-5 years of experience
- Provided quality costumer service to all [company name] members with diligence and a smile.
- Efficiently checked in 35+ members per hour, ensuring accuracy in POS system
- Assisted members with facility or product information based on needs
- Volunteered to help out with other areas of the facility as needed
Front Desk Attendant Duties and Responsibilities
A front desk attendant performs a range of clerical and general office duties that help support a company’s customer service function. Some of the duties they are responsible for include:
Answer Phone Calls Because they are the first point of contact, it is important that front desk attendants answer all incoming calls promptly and professionally, maintaining a positive attitude while assisting the caller. If they are unable to help the caller, they must accurately determine the proper department/person to transfer the caller to or take and relay a message.
Welcome Customers/Clients Front desk attendants are the first person customers and clients see when they enter the lobby or office. As such, one of their primary roles is to greet them with a warm smile and a professional demeanor before determining the reason for their visit and directing them accordingly.
Data Entry Depending on the type of employing organization, front desk attendants may enter and/or update data related to patient or guest registration, appointment scheduling or cancellations, order taking/processing, charges, etc.
Serve as First Line of Security Their vantage point makes them the default first line of defense. Front desk attendants may be responsible for monitoring lobby and/or front entrance security cameras. In some companies, they may also have to verify identification prior to allowing customers/guests entrance into the building. Front desk attendants’ responsibility also extends to first response in the event of an emergency.
Maintain Reception Area Keeping the front desk clutter free and organized and the waiting/reception area clean and professional looking is a part of the front desk attendant’s “housekeeping” duties.
Front Desk Attendant Skills and Qualifications
Applicants who have a positive attitude, love helping others, and are able to follow instructions make strong candidates for this position. Other sought-after skills for front desk attendants include:
- Communication – because they will be communicating with varying levels of internal and external customers over the phone, in person, and via email, front desk attendants need to have excellent verbal and written communication skills
- Customer service – front desk attendants are the first people that customers/clients/guests see and talk to; how they greet, treat, and respond to them forms their first impression of the company
- Computer – to enter customer-related data, and send and follow-up on emails and written correspondence
- Multitasking skills – answering the phone, assisting customers at the desk, and monitoring a security camera are a few of the duties that a front desk attendant may have to perform simultaneously
- Ability to think fast on feet – to handle situations or emergencies that might arise and require a quick decision and/or action
Front Desk Attendant Education and Training
A high school diploma is sufficient for entering this field; however, for some positions, customer service experience is preferred, as are computer skills. On-the-job-training is provided for front desk attendants at most companies.
Front Desk Attendant Salary and Outlook
There is not a significant increase in salary for experienced front desk attendants and those lacking experience. The Bureau of Labor Statistics (BLS) reports the salary range as $16,000-$23,000, with an average salary of $18,000. In addition to the standard health, life insurance, vacation, and retirement benefits, front desk attendants may also be eligible for bonuses, commissions, and profit sharing, and may also enjoy the added bonuses of tips and employee discounts. An average growth rate of nine percent through 2026 is projected by the BLS. It further predicts the biggest increase for front desk attendants will be seen in the healthcare industry.
Front Desk Attendant Helpful Resources
If you’d like additional information on becoming a front desk attendant, we have compiled a list of resources for you to explore:
A Job Seeker’s and Worker’s Guide Managing the Front Desk – This eBook, written by author Collins Francis, will provide prospective and new front office personnel valuable tips and tricks of the trade. It is also handy for those responsible for training these professionals. The author is lauded for training and placing hundreds of front desk attendants.
Front Desk Security & Safety: An on-the-job Guide to Handling Emergencies, Threats, and Unexpected Situations – Front desk attendants will find pertinent guidance in performing one of their most challenging responsibilities, serving as the first line of defense. Betty Kildow provides coaching on what to do and offers step-by-step plans to be utilized in the event of natural disasters, terror threats, fires, workplace violence, and other emergency situations. Additionally, she has included checklists that you can print off and post at your desk.
National Association of Professional Receptionists (NAPR) – Receptionists, greeters, switchboard operators, information clerks, and other front office workers are eligible to join this national association. NAPR’s mission is to provide educational and leadership opportunities, accreditation, and assistance with job placement and career change to its members.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
