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Front Desk Representative Resume Samples
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0-5 years of experience
Provide superb guest service while performing all front desk tasks for an extended stay property. Insure efficiency and excellent guest survey scores by guiding the guest through check in and check out process. Seize opportunities to mold guests’ stays into unique and memorable experiences
- Coordinate multiple departments including Engineering and Housekeeping to ensure extended stay guests have worry free Marriot experience
- Ensure all guest transportation needs are satisfied by utilizing hotel shuttle, taxis, and independent transportation professionals
- Provide quick and friendly service while multitasking in a fast paced work environment
- Perform Housekeeping/Steward tasks as required by daily work routine.
- Communicate all guest needs and issues to management and staff via e-mail and face to face interactions
0-5 years of experience
- Answered and directed phone calls
- Created reservations for guest via phone and in person
- Accommodated guest’s special needs and requests
- Conflict resolution for guests who are displeased with services
- Cleaned and maintained gift shop
- Process credit card payments
0-5 years of experience
- Addressed client needs
- Answered telephone calls
- Provided excellent customer service to clients and potential clients
- Provided exceptional product and merchandise information to clients
- Promoted spa services and retail products to clients
- Processed all cash, check and credit card transactions
- Replenished floor stock to ensure product availability
- Assisted spa technicians with room set-up
0-5 years of experience
- Greet all guests in courteous and professional manner
- Manges a variety of customer service and adminstrative task
- Perform front-desk reception within high volume envrioment
- Balance all payment process
- Recommended top dining and entertainment options for guests
- Log in guests request and deliver items to guests’ room
0-5 years of experience
- Promoted positive guest relations to all individuals approaching the Front Desk
- Liaised with vendors to resolve issues with Internet phone and in room movies.
- Issued keycards and location instructions to each guest
- Cleaned and maintained lobby and common areas restocking supplies and watering plants
- Advised housekeeping staff when rooms have been vacated and are ready for cleaning
- Deposited guest valuables in hotel safes or safe-deposit boxes
- Showed excellent listening skills with the ability to acknowledge the issue, displayed empathy and concern over their problem, analyzed the root cause and assure a resolution
- Demonstrated a sense of urgency and pride while executing tasks and processes
- Engaged in genuine conversation while completing check-ins quickly and accurately
- Understood and followed all company-defined policies and procedures
0-5 years of experience
Handles all administrative duties, All front desk activities as well such as answering calls, Scheduling, Billing and handling all insurance verifications.
- Perform general chair side duties, assist with surgical extractions, and Endodontic procedures
- Record treatment information
- Instruct patients in oral hygiene
- Prepping the operatory and patients, Sterilization, radiology
0-5 years of experience
- Energetic and employee with strong customer service skills
- Multitask on a daily basis by answering phones, scheduling appointments and collecting insurance payments
- Help translate important medical information to patients in Spanish
- Deliver clear spoken written communication with patients, doctors, insurance companies and law firms
- Schedule appointments for patients before they leave the office
- Organize work area daily to create efficiency
0-5 years of experience
- Answer phones in a pleasant manner using the “shop call” formula
- Provide each guest with quality customer service
- Check each guest in and out of the system
- Verify and update guest information in operating system
- Maintain lobby, pool and kitchen areas
- Keep guest supplies in stock
0-5 years of experience
- Answer and return phone calls from customers
- Pitched sales to new customer and provided tours.
- Booked and created new schedule for new customers in the system
- Handled emails
- Took class payments from customers
- Clean work area before, during and after shift
0-5 years of experience
- Greet and welcome hotel guests with a smile.
- Organize, stock and maintain the front desk area.
- Deal with hotel guest problems and concerns.
- Resolve guest issues.
- Run nightly audit and complete daily accounting reports
0-5 years of experience
- Help customers check in
- Train new employees that are recently hired for the job
- Maintain company standards by answering the phone, filling out maintenance logs and keeping gym clean
0-5 years of experience
- Explaining policies regarding insurance and payment procedures to patients
- Responsible for collecting patient co-payments, balancing day receipts, verifying the number of encounter forms and completing daily statistics.
- Functions as a resource to patients through verbal and written communication.
0-5 years of experience
- Register & process guest and their assigned rooms
- Accommodate guest request
- Communicating with hotel staff on the status of guest rooms
- Up selling guest rooms and promoting hotel services
- Handling cash payments
- Maintain a clean and neat front desk area
- Answer telephone calls and enter data into computer
0-5 years of experience
- Verification of insurance
- Uploads insurance card and valid identification
- Maintain security awareness and confidentiality
- Schedule appointments
- Verify and collect co-pays, surgery pre-pays and co-insurances
- Verify and submit batched receipts and bank deposits
- Monitor and maintain office equipment
0-5 years of experience
Check Patients in and out
- Front Desk coverage and phones
- Accept payments, issue receipts
- Schedule patients for upcoming appointments
- Reminder calls of appointments
- Verifying Insurances
- Applying Co Payments
- Applying EOB
- Posting Payment
0-5 years of experience
- Answer and route all incoming calls
- Operate computer system
- Answer guest inquiries
- Check guest in and out
- Handle money accurately
- Run reports
0-5 years of experience
- Data Entry
- Guest Check-ins
- Guest Services/Reservations/Payments/Registrations/Departures
Administrative Cover Letter Examples
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Front Desk Representative
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
