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Front Desk Supervisor Resume Samples
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0-5 years of experience
Property Designated Trainer for new Front Office Associates, created and implemented new training program
- Maintained Marriott brand standards and programs
- Oversaw and supervised all duties performed by Front Office employees
- Coached and counseled employees using proper techniques
- Achieved a Marriott Eastern Region high score of 94.9% in hotel’s 2013 Quality Assurance audit
- Achieved a #8 Rank within TPG Hotels for Sell Out Efficiency through execution of Perfect Sell Incentive
- Implemented service tactics to generate increases in department Guest Satisfaction Survey results, including a 15% increase in “Elite Member Appreciation” and a 7% increase in “Arrival Experience” year over year
0-5 years of experience
Managed and adjusted completive rates for an 80 room property boosting demand and revenue.
- Oversaw Front-Desk agent work and assisted with operations to ensure guest satisfaction.
- Monitored and maintained clean and organized work area.
- Created new guest profiles and practiced proper billing procedures.
- Collaborated with various departments of the hotel to provide a four star level service.
- Assist Guests with Local recommendations for restaurant and attractions.
- Forbes Five Star Hospitality Service Trained (2014)
0-5 years of experience
Part of pre-opening team and achieved Five Diamond within the first four months and Five Stars within two years.
- “Connoisseur”- Official department trainer for Front Office. Created training program which included the development of training manuals, implementing Standard Operational Policies, training staff and new hires.
- Ensured adherence to “Five Diamond” company standards and philosophy for all departments through training and monitoring performance through service audits.
- Act as “Manager on Duty” and handled and resolved opportunities from guests and the public to ensure guest satisfaction where expectations were high.
- Responsible for the meet and greet of hotel guests, VIP’s political figures, CEOs, and celebrities.
- Participated in Resume meetings & Next Day Arrival meetings to ensure accuracy of reservations & guest requests were met.Worked closely with Event Managers to discuss details of resumes in depth to ensure client satisfaction
- Assisted with hiring of new staff and writing department schedules.
- Increased revenue for the hotel through upsell incentives during check in and exceeded our projected goal by over $125,000.
- Successful at enrolling guests into our Starwood Preferred Guest Program (SPG) exceeding the projected goal of 14% by 8% within the first two months.
- Attended various industry and networking events throughout the Miami community to promote the St. Regis brand. Also attended business and social events to build customer relationships for the resort.
0-5 years of experience
Ensured room assignments and special requests were met for VIP’s and room blocks
- Developed and implemented new Standard Operating Procedures (SOPs) for Front Desk operations
- Trained 5-10 new front desk agents per season
- Responded to billing concerns by departed guests, investigated claims, and made adjustments as necessary
0-5 years of experience
Greeted incoming patients and directed them in person to the proper areas; keeping the flow of patients moving smoothly while maintaining a neat and welcoming front office
- Verified patient’s current addresses, phone numbers, and patients’ insurance coverage
- Located, reviewed and updated files for the physician
- Performed billing and coding, collecting copayments and processing insurance claims
- Scheduled follow-up patient appointments and appointments for referred specialists, surgery or hospital procedures
- Coordinated business lunches, attorney appointments, and promotional marketing events
6-10 years of experience
Exceeded sales quotas by over 50% two years in a row as part of a four person team
- Created and implemented an emergency backup operating procedure to ensure regular business activities remained on going during unscheduled black outs
- Created and implemented an emergency action plan to evacuate large amounts of people and maintain their safety during a natural disaster
- Created and maintained employee handbooks used company wide
- Streamlined office procedures to ensure accuracy and increase productivity
- Worked in unison with all departments to facilitate smooth operations and guest satisfaction
0-5 years of experience
Created AR process for Membership Department, increasing recovered dues by 7.5%
- Responsible for supervising 9 front desk staff
- Implemented standard 4-hour shift blocks, reducing budget overages by $1000 a month
- Created part-time volunteer opportunities through involvement with Part-time Staff Committee
- Trained six new staff members; built Front Desk Training Manual to streamline training process, including chapters on Membership Sign-up and Using Financial Tools
6-10 years of experience
Observed and monitored staff performance to ensure efficient operations and adherence to facility’s policies and procedures
- Coordinated front-office activities of hotels or motels and resolved problems
- Participated in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds
- Collected payments and recorded data pertaining to funds and expenditures
0-5 years of experience
Duties include responding to complaints and service issues utilizing the H.E.A.R.T method and maintained a weekly schedule for the Front Office.
- Supervised the Guest Service Assistants and assisted the Front Office Manager in day-to-day activities which included scheduling, hiring, and training of the new associates.
- Maximized room revenue by working alongside the Director of Revenue to ensure that all guests met with satisfaction and that the hotel meets its bottom line for profit.
- Knowledge of Night Audit and the accounting aspect of Front Office Operations.
0-5 years of experience
Supervised the Front Desk Agents on a daily basis
- Resolved guest complaint and disputes in compliance with the hotel’s policies and procedures in a professional manner
- Answered the hotel’s switchboard on a timely basis, and directed each call to the appropriate party
- Processed guest check-in and check-out activities in a timely and professional manner
- Performed excellent guest service satisfaction which resulted in repeat visits, personal awards, and outstanding hotel reviews
- Performed any other managerial duties assigned to me
0-5 years of experience
Continually trained Front Desk staff in Hotel operations.
- Booked, cancelled and confirmed individual and group reservations via phone and email.
- Coordinated house status w/housekeeping supervisor and maintenance staff throughout shift.
- Balanced daily cash drawer, created room assignments, pre authorized and verified credit card authorizations.
- Billed, balanced and posted payments for Direct Bill accounts.
6-10 years of experience
Collaboration with ramp up team for new hotel in 2007. Designed all Front Desk SOP’s. Hired and trained start up associates.
- Oversee all daily front desk operations to include: staffing, training, service recovery and revenue management.
- Daily emphasis on internal audit procedures to include guest ledger detail and entries to promote clean month end closure.
- Involved with all facets of daily revenue management to maximize revenues and ensure a solid ranking in market share.
- Instrumental in maintaining the hotels’ standing of top 10% in the Courtyard brand for guest satisfaction.
0-5 years of experience
Responsible for all facets of customer reservations, completing check in/check out process, and resolving customer issues/complaints.
- Responsible for ensuring that 100 % Satisfaction Policy for our guests is administered in a fair and consistent manner.
- Responsible for completing ad-hoc assignments in various positions as assigned in weekly meetings
- Managing and responsible for 7 Front Desk Agents and reviewing their work and assessing any issues I’ve found.
6-10 years of experience
- Updated and maintained data of arrivals/departures reports for forecasting and tracking
- Trained staff in guest quality of service procedures. Monitored performance and implemented improvements as needed
- Researched and resolved all incoming customers’ inquiries.
- Conducted daily staff meetings to address customer service concerns
- Provided guidance and leadership to staff to ensure consistency in quality of service
- Provide staff evaluations and disciplinary actions
- Named Front Desk Agent of the Month January 2005.
0-5 years of experience
- Supervised a team of three front desk representatives
- Created computer reports on sales and returns.
- Implemented training procedures for front desk new hires.
- Resolved customer complaints
- Managed all aspects of opening and closing the salon, including arming/disarming the salon
0-5 years of experience
Supervising and assisting front desk, concierge, bell, service express and night audit team within a 803 room AAA Four Diamond hotel
- Resolving guest complaints and ensuring high levels of customer satisfaction and quality.
- Driving perfect room sales to achieve 100% occupancy
- Ordering supplies for the front desk while staying within a fixed budget
- Hiring and training staff on new policies and procedures
- Coaching, counseling and disciplining employees when necessary, using proper documentation and proper techniques.
0-5 years of experience
- Maintained smooth and efficient overall day-to-day operations of the Front Desk
- Ensured department adherence to company policies, procedures and standards to ensure patient satisfaction
- Scheduled and utilized medical software and systems to maintain records and accounts
- Optimized provider time and treatment room utilization
Administrative Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
