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Front Office Administrator Resume Samples
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6-10 years of experience
Successfully juggled multiple responsibilities in role that provided executive administrative support to the President, COO and CIO in addition to Operations, Traders, Human Resources, Portfolio Management, Accounting and IT.
- Arranged complex meetings and travel arrangements.
- Prepared expense reports and processed invoices and check runs.
- Mentored and trained administrative staff.
- Coordinated yearly benefit open enrollment periods and company events.
- Managed Front Office that included greeting visitors; answering phones; ordering all supplies; ordering, receiving and setting up caterings; sorting and distributing mail, maintaining company subscriptions, arranging teleconferencing and scheduling conference rooms; overseeing company credit card accounts.
0-5 years of experience
- Oversaw and maintained daily administrative operations to enhance and support a cohesive and efficient office environment.
- Conducted monthly telephone contact with clients to follow-up on provided services and address any changes.
- Developed new customer relations through telephone contact and sales activity.
- Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.
0-5 years of experience
- Instrumental in the merging of 2 dental practices; played a key role in the transition of patients to the new practice.
- Handled data transfer project, moving information from old software to new.
- Scheduled, recalled, and checked patients in/out.
- Collected co-payments and called insurance companies, when needed.
- Worked as part of the treatment planning team.
0-5 years of experience
- Operated the x-ray machine and software, foot leveler machine and software, entered patient notes in patients files on the laptop, and completed billing and coding for the office.
- Assisted with merchants for products including ordering the products.
- Helped deal with patients and discrepancies and PI cases (dealing with the law offices).
- Created documents for payment plans, retyping documents that were out of date.
- Answered phones and faxes and assisted in setting the office up with advertising fairs to bring in new patients.
- Conducted daily Pay DC, using QuickBooks.
- Efficiently handled scheduling, calling the patients, and trying to sell the products.
- Updated the website and Facebook and sent out emails.
0-5 years of experience
- Worked as liaison with insurance agencies on behalf of three oral surgeons, approximately 200 patients and seven support staff.
- Provided treatment plans for the oral surgeons based upon necessary treatment as it relates to insurance coverage.
- Assisted with patient care in a clinical setting.
0-5 years of experience
Managed the day to day calendar for company senior director.
- Maintained the contractor files: by ensuring the company had copies of visas, credentialing information, etc.
- Performed other clerical duties such as filing, photocopying, collating, faxing etc.
- Received and sorted daily mail/deliveries/couriers
- Arranged meetings and webinars between the organization and the client is the responsibility of the position.
- Handled all customer correspondence for four recruiters in the office with professionalism at all times
- Maintained all paper and electronic documents in well-organized format so retrieval of documents can be easily achieved.
- Answered the phones; screening and forwarding any incoming phone calls while providing basic information when needed
6-10 years of experience
Managed Proof of Performance Processes. Tracked and audited all proof of performance photos. Worked with vendors to provide proof of performance photos for all of our accounts.
- Ensure client contracts were signed by clients in timely manner
- Support buyers team by providing photo sheets for nationwide client base.
- Additional duties include: answering phones, fax, scan, mail, print reports, work on spreadsheets
0-5 years of experience
- Council customers on options for service and coverage
- Buyer of all Supplies and Materials
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
- In Charge of all Accounts Receivable and Accounts Payable
- Performed Computer Task
- Created Daily Appointment and work task schedule for the office
6-10 years of experience
- Scheduling of appointments for physicians, verifying insurances and resolving inquiries regarding insurances.
- Receive and relay message from patients and physicians offices for Nurses and Physicians.
- Input and update patient information.
- Promptly and professionally receives 100% of calls.
0-5 years of experience
- Greet clients entering establishment, determine nature and purpose of visit, and escort them to specific destinations
- Hear and resolve complaints from clients/ establish relationship with client to build trust
- Knowledge of administrative and clerical procedures and systems such as Word, Excel, PowerPoint, etc.
- Managing files and personal records
0-5 years of experience
- Meet and Greet clients in person and on the phone
- Worked with clients to make the tax filing process as stress-free as possible
- Juggled schedule to accommodate client appointment needs for 2 tax accountants
- Assembled tax returns and assisted in audit preparation
- Scanned confidential documents
- Kept the office ship-shape and the front lobby client ready (cleaned, inventoried supplies, etc.)
- Software Applications: Microsoft Outlook and Word and CS File Cabinet
0-5 years of experience
Check all patients in & out
- Collecting payment from both insurance and cosmetic patients
- Verifying insurance for all patients
- Authorizing surgeries through insurance
- Calling all patients for pre-op and post-op care
- Running end of the day financial reports for office manager and for our medical biller
0-5 years of experience
- Work with Health Fusion to register new patients, schedule appointments and to check patients in and out.
- Scan documents such as consent forms, patient demographics, and health records.
- Take payments and assist patients with billing inquiries.
- Answer phone calls and emails.
- Collect and enter data for daily provider patient encounters, telephone encounters and billing for use by management and owners.
- Assist with authorizations from insurance companies and specialty referrals.
0-5 years of experience
Front office Administrator
- Support Sales Team by providing top quality face-to-face customer care.
- Accurately record customer payment transactions per company guidelines.
- Proof and confirm accuracy on customer sales orders to ensure correct product is ordered.
- Total daily sales transactions and balance cash, check, credit card totals at the end of the day.
- Use advance problem solving.
- Answering high volume of calls.
- Collections, data entry
- Billing, work daily audits.
- Follow-up calls with existing customers.
- Work together with 5 different finance companies, prepare the contracts and maintain professional and positive attitude at all times.
6-10 years of experience
- Administrator for a busy, multi-doctor practice, where multi-tasking, attention to detail, organizational skills, and client satisfaction were imperative. Duties included submitting insurance claims, recording patient and insurance payments, generating billing statements, generating end-of-day and monthly reports, greeting patients, scheduling appointments, filing, typing of letters and documents, patient check-outs, and all other tasks related to the efficient managing of a successful dental practice.
- Highly proficient in Patterson EagleSoft, a dental office managerial software program.
- Praised by employers for extraordinary speed in learning the dental industry and recognized for the rapid acquisition of expertise in managerial skills despite being hired with minimal experience in the field.
- Acknowledged by Dr. Gary L. Matthews as being part of the best front office team (two-person team) he had employed in his forty-five year career.
0-5 years of experience
- Scheduling patient appointments, answering multiple phone system, checking patients in/out, confirming appointments using PBS Endo Software
- Verifying Insurance, submitting dental claims, presenting treatment plans
- Taking x-rays, seating patients
- Sterilization
- Assisting with endodontic procedures
0-5 years of experience
Manage patient visits from scheduling through payment
- As the first line of communication between patients and doctors, I answered questions and provided general information to ensure our patients were comfortable with the process
- Responsible for keeping the flow of patients moving smoothly to reduce wait times
- Generate daily and monthly reports to ensure all monies collected match up and are properly recorded
- Help ensure optimal customer care by making sure patients follow up on their appointments, provide them with appointments conducive to their time and needs, and provide a reminder as appointments approach
- Expanded my working knowledge of the insurance industry by verifying and managing patient relations with over 20 different companies worldwide
- Greeted professionals such as pharmaceutical representatives or consulting doctors and coordinated their meetings with other professionals in our office
- Proficient in IMS and other medical software systems
- Entered in all Patient demographics
- Designed and crafted marketing materials on a range of projects, brochures and advertising.
- Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists.
0-5 years of experience
- Receive and distribute mail and shipping
- Responsible for ordering and stocking office supplies and performing equipment maintenance
- Receive all incoming calls and greet all guests
- Process receipts from company cards and vendor invoices; handle petty cash, make sure every transaction is coded
- Put together Bid Books for engineering projects, and check bonds and contract documents for accuracy
- Used Vision database and Microsoft Outlook to create and maintain record of company contacts
- Personal Assistant to three department managers: handle their expenses, flights, transmittals, etc.
- Assisted in planning of company events
0-5 years of experience
- Obtain and verify patient information
- Verify insurance eligibility via automated telephone system and website.
- Collect payments and co-pays.
- Greet patients, perform check in and checkout duties.
- Answer multiple phone lines, Triage patient calls.
- Schedule follow-up appointments, schedule surgeries and hospital procedures.
- Call pharmacy with new prescriptions and authorize refills.
0-5 years of experience
- Greeted patients and proactively assessed their needs accordingly
- Evaluated patients’ legal documents
- Operated machinery for various tests
- Efficiently conducted inventory spreadsheets in the correct database
- Assisted in ordering distinct materials to meet customer needs
- Answered incoming calls in a professional manner
- Verified and filed patients’ insurance documents
- Directed transaction processes
0-5 years of experience
- Write, Create, Edit, and release medical information from doctor to patient
- Communication link between the doctor, staff, and patients verbally and written
- Ensures the office runs smoothly in regards to office equipment and regular tasks, patient experience, etc.
- Handles all incoming and outgoing mail and communication
- Successful in handling all administrative tasks
- Schedules doctor production and hygienist appointments
- Manages the contracted doctor’s schedule so as to maximize doctor time
- Assist in website management and social media pages
10+ years of experience
- Greet all clients of [company name] and visitors to Stone Circle Complex
- Handled all incoming mail and phone calls to front office
- Operated and maintained office equipment including fax machines, scanners, personal computers, operating multi-line telephones, printers and postage machines.
- Maintained inventory of office supplies
- Payroll for multiple businesses
- Type 50 wpm
- Experience in Microsoft Office Suite
- Create bank deposits, including transporting to local banks.
- Maintaining all client files, updating as life changes occur.
0-5 years of experience
- Front desk duties include timely check-in and check-out, collection of copays and patient balances, assessment of fees for cash paying patients, and scheduling return appointments upon check-out.
- On Surgery days, I was responsible for organizing our schedule on a given template, assembling consent forms appropriate to each procedure and facilitating the consenting process at check in which included acquiring the appropriate signatures, endorsing the witness portion, collecting payment for the procedure, and administering Xanax if desired by the patient.
- Facilitate end-of-day procedures including copying and organizing superbills for billing department, balancing and closing out daily batch from NextGen, and completing payment log.
- Filled in for the front desk administrator at our second location in Santa Monica when needed.
- Occasionally facilitated outside events which included assembly of booth and acquiring leads for potential patients.
- Handle front desk duties for an extremely busy, multi-practitioner practice.
- Answer phones, schedule appointments, ensure timely check-ins and check-outs, insurance verification, determine eligibility for and registering of patients in government financial assistance programs, calculate discounts for self-paying patients,
- Facilitate end-of-day procedures including patient encounter billing, scanning outside records and important consent forms, balancing and closing out daily batch
- Medical Record duties including coordination and management of daily and monthly reports to ensure accuracy of data, ensure that the most current patient information is in our database, and work with our billing department to fix any billing errors that may arise to maintain timely reimbursements from insurance companies.
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Front Office Administrator
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
