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Front Office Manager Resume Samples
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0-5 years of experience
Lead and directed a team of 41+ associates including 5 managers in a 1,073 room, 4 star, 4 diamond union property while helping to improve overall associate and guest satisfaction.
- Produced excellent customer service scores and well trained staff by focusing on management from the lobby
- Led the rollout of new Renaissance brand initiatives, including FOH training, and ensured compliance
- Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals
- Mentored and developed all members of staff, assisted 5 members in obtaining positions of greater responsibility
- Consistently achieved budgeted financial goals while maintaining consistent service standards
0-5 years of experience
Responsible for the operation of the front office departments to include Guest services, Concierge, Bellman and Shuttle Service.
- Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner.
- Supervised a staff of 15 guest service employee.
- Ensured all employees were properly trained, knowledgeable and provided excellent guest service.
- Assisted with the daily administrative duties of the hotel.
0-5 years of experience
Instituted daily agent inspections to ensure service standards are being maintained.
- Implemented mentor program to improve line level communication
- Created Guest Receptionist manual to standardize receptionist training.
- Achieved four diamond rating through personal customer service.
0-5 years of experience
Supervise staff of 12 for an 8 practitioner practice
- Coordinated successful transition from paper charts to Electronic Medical Records
- Ensure practice revenue and expense goals are met or exceeded
- Maintained all medical inventory and reconciliation of purchase orders
- Controlled and analyzed data entry points for Electronic Medical Record to ensure compliance
- Responsible for staff scheduling, verifying insurance benefits, and handling revenue
- Responsible for staff understanding and compliance with medical protocols, risk management and safety procedures, regulations regarding patient rights, HIPAA requirements, infection control protocols and applicable OSHA standards
0-5 years of experience
Responsible with supporting the General Manager in the day-to-day leadership and overseeing the front office operations.
- Assigned duties and shifts to workers
- Coached and counselled employees to ensure adherences to hotel policies, standards and procedures.
- Recruited, managed, trained and developed the front office/desk team.
- Analyzed, investigated and resolved guest complaints
- Coordinates monthly staff meetings that address any outstanding issues and record the minutes as well as record the agenda.
- Reconcile the daily cash log and night audit report
- All other duties as assigned by the General Manager
0-5 years of experience
Performed medical billing functions associated with revenue cycle, ensuing signatures and assignment of appropriate codes to all diagnosis and services
- Executed follow up with hospitals and insurance companies, ensuring all claims come to fruition and successfully recovered $20K in outstanding debt
- Supported physicians, reviewed notes and obtained clarifications
- Managed front office and telephones, ensuring superior customer service experience
6-10 years of experience
Responsible for front office employees including front desk and reservation agents, phone operators, and bellmen.
- Performed the duties of revenue manager and reservations manager.
- Resolved guest issues in a professional and compassionate manor.
- Screened, hired and trained new employees.
0-5 years of experience
Manage Front Desk Agents, Concierge, and Bellstaff including training, coaching, performance and salary reviews, and discipline
- Manage scheduling and payroll for department ensuring that the department operates according to budget
- Act as Manager on Duty while working, resolving guest complaints to ensure an outstanding experience for each guest
- Initiated an upgrade incentive program for front desk associates resulting in a 20% increase in upgrade revenue during the first year
- Member of Brand Champion Committee, Priority Club Champion Committee, Green Committee, and Emergency Preparedness Committee
0-5 years of experience
- Oversaw all front office operations
- Negotiated all advertising and created all in-house promotional materials
- Elevated exposure on social media to include linking up with national personal relations firms
- Implemented GDS (global distribution system) into business model
- Increased overall guest survey scores as well as hotel Revpar
0-5 years of experience
- Player-Coach who oversaw all front office operations
- Negotiated all advertising and created all in-house promotional materials
- Elevated exposure on social media to include linking with national Personal Relations firms
- Implemented GDS (global distribution system) into business model
- Increased overall customer satisfaction scores while also driving greater revenues per transaction
0-5 years of experience
- Trained staff and implemented polices and procedures for an effective and efficient summer season
- Forecasted upcoming weeks to schedule employees for front desk, house porters and dock porters to ensure coverage for all aspects of the guest experience
- Managed the dining room and kitchen through breakfast and dinner service
- Communicated with other departments regarding all relevant matters in a timely fashion
- Oversaw the daily activities of the property as a duty manager
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Front Office Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
