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Help Desk Administrator Resume Samples
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0-5 years of experience
- Provided Wireless Mobility Help Desk support for User’s inquiries via ticketing system, telephonic and per emails. Created & followed-up to complete User support for Remedy and SM9 per/customer tickets. Conducted trouble-shooting to resolve immediate User concerns; or appropriately escalated tickets to specific workgroups and System Engineers Techs.
- Performed Configuration Management duties; applied Asset Tracker management & Processed TOEs.
- Tested wireless equipment (i.e., Laptops), to ensure hardware & software procedures were efficient.
- Updated, maintained Help Desk reports and schedules; and assisted with knowledge articles updates.
- Served as Privileged Trusted Agent & Issued PKI Certificates to Users; Provided PKI Support.
0-5 years of experience
Help desk management for over and Corporate.
- MDM (mobile device management) approximately 140 devices including: iPhones, Samsung Galaxy S5, iPad Air, laptops, Desktops
- Laptop/desktop imaging and deployment for external and internal (corporate) clients.
- QA for EHR (electronic health records) software.
- Revamped the help desk ticket system from 4,235 to optimize the daily open tickets under 100 tickets.
- Drug Panel Creation/HL7 file troubleshooting
- Office 365 deployment and management to over 130 users and Active Directory administration.
0-5 years of experience
- Manage IT Help Desk. Responsible for the maintenance of all IT and infrastructure related services.
- Responsible for the setup, deployment, and administration of computers
- Administer Exchange 2010, SharePoint 3.0, and Blackberry Enterprise servers.
- Create user accounts on Windows Exchange 2010 server
- Provide help desk for users in a Windows 7 Environment
- Setup and deployment and troubleshooting of smart phones and Blackberry’s.
6-10 years of experience
- Computer hardware and software buyer
- Processed IT purchase requests while keeping users and managers informed
- Managed hardware and software support renewals for Houston, Brazil, Singapore and Aberdeen
- Monitored and tracked deployment of purchases
- Worked closely with Finance to code IT related invoices and provided support
- Provided assistance to users with IT related issues
- Downloaded software and assisted Desk Support Technicians
- Recorded, tracked and managed license keys and license files
0-5 years of experience
- Troubleshoot and resolve application issues
- Proficient in Outlook, Skype, and Microsoft Office
- Assist users in sensitive related issues including password resets
- Knowledge of ticketing system Service Now
- Assisting end-users through Email, Phone and Remote assistance
0-5 years of experience
- Provides the first line of support and problem resolution for technology products and applications, including Lotus Notes, Cisco AnyConnect VPN, Black Knight Mortgage Services, Genesis, Speedpay for Banking, Speedpay for Mortgage, Early Resolution, Venture access, Microsoft Office Suite, MaaS360 Mobility solutions, Avaya and Cisco phones, various browsers, network drives and server support.
- Responds to inquiries and requests for assistance with PNC computer systems and hardware; resolves client inquiries for one or more products or services.
- Utilizes tools/utilities to provide remote technical support services on desk-side equipment, for PNC employees and contractors.
- Maintains written documentation of each call via ServiceNow, escalates issues to the next level of support when necessary as required by documented procedures.
- Consistently meets or exceeds standards and expectations. 2 dozen spotlight awards received.
0-5 years of experience
Assist 350 End Users with Technical Issues related to Computer and Networking Issue
- Use of Windows, Linux and Unix Operating Systems
- Diagnose and assist users over the phone
- Use of Spiceworks Help Desk Software
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[Help Desk Administrator]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
