Help Desk Administrator Resume Examples

Help Desk Administrators provide support to a company’s clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing and solving customer issues, managing customer accounts, doing network repairs, taking incoming phone calls, and finding ways to improve support procedures. Successful example resumes for Help Desk Administrator mention skills such as customer service, patience, problem solving orientation, telephone etiquette, troubleshooting, and teamwork. Employers select resumes mentioning a college degree and customer service experience.

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Help Desk Administrator Resume Samples

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0-5 years of experience

Provided Wireless Mobility Help Desk support for User’s inquiries via ticketing system, telephonic and per emails. Created & followed-up to complete User support for Remedy and SM9 per/customer tickets. Conducted trouble-shooting to resolve immediate User concerns; or appropriately escalated tickets to specific workgroups and System Engineers Techs.
Performed Configuration Management duties; applied Asset Tracker management & Processed TOEs.
Tested wireless equipment (i.e., Laptops), to ensure hardware & software procedures were efficient.
Updated, maintained Help Desk reports and schedules; and assisted with knowledge articles updates.
Served as Privileged Trusted Agent & Issued PKI Certificates to Users; Provided PKI Support.

0-5 years of experience

Help desk management for over and Corporate.

MDM (mobile device management) approximately 140 devices including: iPhones, Samsung Galaxy S5, iPad Air, laptops, Desktops
Laptop/desktop imaging and deployment for external and internal (corporate) clients.
QA for EHR (electronic health records) software.
Revamped the help desk ticket system from 4,235 to optimize the daily open tickets under 100 tickets.
Drug Panel Creation/HL7 file troubleshooting
Office 365 deployment and management to over 130 users and Active Directory administration.

0-5 years of experience

Manage IT Help Desk. Responsible for the maintenance of all IT and infrastructure related services.
Responsible for the setup, deployment, and administration of computers
Administer Exchange 2010, SharePoint 3.0, and Blackberry Enterprise servers.
Create user accounts on Windows Exchange 2010 server
Provide help desk for users in a Windows 7 Environment
Setup and deployment and troubleshooting of smart phones and Blackberry’s.

6-10 years of experience

Computer hardware and software buyer
Processed IT purchase requests while keeping users and managers informed
Managed hardware and software support renewals for Houston, Brazil, Singapore and Aberdeen
Monitored and tracked deployment of purchases
Worked closely with Finance to code IT related invoices and provided support
Provided assistance to users with IT related issues
Downloaded software and assisted Desk Support Technicians
Recorded, tracked and managed license keys and license files

0-5 years of experience

Troubleshoot and resolve application issues
Proficient in Outlook, Skype, and Microsoft Office
Assist users in sensitive related issues including password resets
Knowledge of ticketing system Service Now
Assisting end-users through Email, Phone and Remote assistance

0-5 years of experience

Provides the first line of support and problem resolution for technology products and applications, including Lotus Notes, Cisco AnyConnect VPN, Black Knight Mortgage Services, Genesis, Speedpay for Banking, Speedpay for Mortgage, Early Resolution, Venture access, Microsoft Office Suite, MaaS360 Mobility solutions, Avaya and Cisco phones, various browsers, network drives and server support.
Responds to inquiries and requests for assistance with PNC computer systems and hardware; resolves client inquiries for one or more products or services.
Utilizes tools/utilities to provide remote technical support services on desk-side equipment, for PNC employees and contractors.
Maintains written documentation of each call via ServiceNow, escalates issues to the next level of support when necessary as required by documented procedures.
Consistently meets or exceeds standards and expectations. 2 dozen spotlight awards received.

0-5 years of experience

Assist 350 End Users with Technical Issues related to Computer and Networking Issue

Use of Windows, Linux and Unix Operating Systems
Diagnose and assist users over the phone
Use of Spiceworks Help Desk Software

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Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -

Gabriela Barcenas

CONTENT STRATEGIST

Gabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.

^*The names and logos of the companies referred to above are all trademarks of their respective holders. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with JobHero.

Help Desk Administrator Resume Examples

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6-10 years of experience

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