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Office Receptionist Resume Samples
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0-5 years of experience
Resolved customer service complaints or answered customers’ questions regarding policies and procedures in a professional manner and with confidentiality.
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Clerical duties, including multi-line phone, typing, copier, fax, filing, scheduling; full experience in Windows/Apple OS experience, Office/Outlook, able to type 55 wpm.
- Checked in and out 50 to 60 people and billed 8 to 10k on a daily basis.
- Assisted in the training of new employees, interpreting and communicating work procedures and company policies.
0-5 years of experience
Scheduled and confirmed appointments with patients
- Registered new patients as well as retrieved previous treatment records for established patients
- Executed routine activities to include: answering multi-line phones, filling, and payment clearance
- Maintained financial records ensuring timely clearance of all the credit/debit activities.
- Monitored cleanliness, safety, and maintenance of the clinic
6-10 years of experience
Efficiently managed the front desk in areas of computerized processes utilizing E-Clinical Works to handle scheduling, billing and collections, medical records and insurance claims (Medicare and Medicaid)
- Carefully transitioned patient’s paper charts to electronic charting
- Trained personnel in all areas of front desk management and patient relations, ensuring open lines of communication between patients, staff and physicians with demonstrated efficiency and confidentiality
- Acted as liaison between patients and staff to address and/or resolve problems, inquires and concerns including test results and prescriptions.
- Efficiently managed patient registration, checking /checkout while providing excellent customer service
- Responsible for patient reminder calls, appointment booking, payment processing / copays, referrals, lab ordering, as well as insurance verification
- Handled office equipment such as multi-lines consoles, fax machines, scanners, and credit card machines
- Coordinated and followed up on daily laboratory-related procedures and communications
- Assist in patient translations.
6-10 years of experience
Answered telephones, screen and forward calls, providing information, taking messages and scheduling appointments.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balance sheets and creating spreadsheets and other documents.
- Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Filed and maintain records.
- Transmitted information or documents to customers, using computer, mail, or facsimile machine.
- Scheduled appointments, and maintain and update appointment calendar.
- Analyzed data to determine answers to questions from customers or members of the public.
0-5 years of experience
Receptionist: Scheduled appointments and greeted patients. Conformed Client appointment Prepared Client Reports. Verified patients insurance. Enter Client demographics into Medisoft.
- Records Manager: Maintained confidentiality and accuracy in patient charting. Ensured adherence to regulatory standards, including HIPAA (Health Insurance Portability and Accountability Act).
- Answered phone calls, greeted clients, and scheduled appointments. Conformed patient appointment.
- Assisted with purchasing of safety supplies and processed client orders.
- Help Client.
- End of the day Duties
- Excellent Communication skills
- Excellent Customer Service Skills
0-5 years of experience
Oversaw daily operations of busy sales office. Responsibilities included administrative functions and the implementation of computer programs
- Implemented and maintained an inventory list with Microsoft Excel.
- Maintained two web sites of home inventory.
- Answered phones and transferred to appropriate personnel.
- Assisted new buyers with home ownership applications.
0-5 years of experience
Organized and pulled patients charts daily
- Prepared new Patient folders
- Managed incoming and outgoing calls
- Scheduled and confirmed patient appointments
- Submitted insurance claims
0-5 years of experience
- Answered phone calls and directed them to correct employees
- Schedules meetings and makes appointments
- Deals with incoming/outgoing mail, faxes, and emails
- Constructed many forms of paperwork, Organized office materials
- Works closely with other employees to provide administrative support.
0-5 years of experience
Answer multiple phone lines and transfer service request to the service dispatchers for HVAC and Generator Deploys.
- Scan Documents and keep record of employee’s company phone and equipment and credit cards.
- Keep inventory of office, kitchen and bathroom supplies will making sure fully stocked on a daily basis.
- Keep front office clean and greet clients while assisting their needs and make sure they are directed to the correct department for business needs and meetings.
- Responsible for the daily mail and delivery to the department members.
0-5 years of experience
Answer incoming calls and respond to customer inquiries.
- Coordinate all office duties such as faxes, and maintaining office supplies.
- Maintain daily intake of sales information into database and provide reports to management to assist with day-to-day operations.
- Schedule and coordinate activities, parties, and other functions for customers and management.
- Audit cash drawers and maintain daily log of overages and shortages.
- Communication liaison between closing and opening staff.
- Perform related task as deemed necessary.
10+ years of experience
Prepare complex reports for managed care organizations and insurance companies, ensuring full compliance with management requirements and tight deadlines.
- Author professional correspondence to customers and vendors.
- Communicate dental concepts to patients using layman’s terms to facilitate understanding.
- Rapidly learn varied computer programs.
- Handle high-volume of incoming and outgoing calls
10+ years of experience
Switchboard operator of multi-line system, answering and directing all calls
- Greeting all visitors, managing security registration and badges
- Managing international and domestic shipping via FedEX an UPS
- Processing all office mail through the Pitney Bowes mail system
- Communicating with settlement houses and boat owners
- Assisting accounting department by scanning and filing through Docstar
- Maintained liability certificates of insurance for various holders and new
- Scheduling of board and presentation rooms
0-5 years of experience
Provide assistance to all attorneys, marketing managers, administrative assistants and office clerks.
- Continuously work with marketing department on graphic design and all collateral needs.
- Monitor switch board and callers while performing as the firm’s first impression.
- Organize mail for delivery, work with messenger service for deliveries, sign in packages, coordinate office space for conferencing and set up the rooms accordingly for attorney needs.
- Perform as a point of contact for other Polsinelli offices, clients and vendors.
- Responsible for all guests and office accommodations.
- Handle all requests for any office issues through our John Buck tenant portal.
- Efficiently provide backup IT help as needed and manages all video conferencing in the Chicago office.
- Order lunches for meetings, help set up parties, and active with in the firm’s volunteer community.
- Perform any request with an assertive, responsible and professional demeanor.
0-5 years of experience
Answered multiple phone lines in an effective and efficient manner.
- Worked directly with patients, assisting in scheduling, insurance verification, and care.
- Worked effectively as a member of a team in patients coordination of care.
- Responsible for medication refill requests and other patient inquiries and concerns.
- Greeted patients with a caring and loving attitude.
0-5 years of experience
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
0-5 years of experience
Schedule patient appointments, explain clinic policy to patients, process all mail,
receiving and delivering messages, complete insurance and other medical forms,
organize medical reports and insurance forms, maintaining the receptionist area
- Enter demographic information and insurance information in electronic health records
- Verify insurance eligibility and accuracy.
- Assist Doctors.
- Enter information into our database.
0-5 years of experience
Answering phone calls from patients, providers or other health care personnel.
- Transfer calls to the appropriate staff or clinics.
- Send telephone or staff messages when required.
- Answer emails via Microsoft Outlook, copy, file and fax records as needed.
- Maintain patient confidentiality by following Samaritan policies and procedures as well as HIPPA.
0-5 years of experience
Welcomed patient and visitors as they came to the facility
- Collect all the information necessary to prepare insurance claims and bill patients.
- Research, correct, and re-submit rejected and denied claims
- Enter patient encounter information including ICD-9 Diagnosis codes and CPT Medical billing codes.
0-5 years of experience
Uses NextGen to maintain patient appointments
- Serves patients by greeting and helping them, scheduling appointments and maintaining records and accounts.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Works closely with the clinician and nurses on staff
- Comforts patients by assisting patients’ anxieties as well as answering all questions patients may have
- Ensures availability of treatment, maintains patients confidentiality of personal and financial information under the HIPAA law
- Obtains revenue by recording and updating financial information as well as recording and collecting patient charges
- Expediting third-party claims, medical procedure and diagnosis codes upon exit
- Responding quickly to those patients in distress in emergency situations
10+ years of experience
- Front office receptionist: Greeting patients as they come in, answering phones, entering patient demographics, and scheduling appointments.
- Verifying insurance benefits (familiar with co-pays deductibles and coinsurances), Insurance authorizations, medical records (subpoenas), and Medi-cal Tars.
- Back Office: Tech assistant, Prepped Rooms, Prepped Patients for procedures, prepared trays for injections and arthrograms, and inputted back office data entry.
- Billing Assistant: Entering insurance encounters and insurance information.
0-5 years of experience
Provided excellent customer service
- Accurately recorded important reports and documentation
- Answered telephones for company
- Assisted with management tasks
- Booked company and client appointments
- Maintained company customer and product database
- Served as a buyer assistant for products division
- Confirmed client and staff appointments
- Handled all payments
10+ years of experience
Managing the front office for the Out-patient Children & Youth Behavioral Health Program.
- Scheduling and confirming appointments. Receiving new client phone intakes and insurance information. Prioritizing urgent cases and crisis referrals. Opening new cases.
- Working with the psychiatric staff resolving medication and Rx refills
- Checking in each patient, notifying staff of appointment arrivals.
- Using a multi-line phone system, voice mail and conference calls. Electronic records management, posting co-payments, faxing and copying patient’s records, receiving and releasing information through the HIPAA regulations. Ordering all office supplies.
- Accounts Receivable (in the Administrative Department of Carson Center)
- Opening and distribution of all in-coming mail.
- Recording all accounts receivable on excel spread sheets, third party self-pay, insurance, Medicaid, Medicare, state and housing contracts.
- Scanning and uploading insurance and self-pay payments.
- Knowledge of MS Office, Word and Excel
- Making electronic bank deposits through e-check transmission and paper bank deposits.
0-5 years of experience
Front desk, check out, medical records, switchboard
- I completed a variety of tasks such as aiding patients as needed, scheduling appointments, answering calls, preparing patient charts for each day, sending out medical records to law offices or other clinics, checking in and out patients.
- I volunteered to complete a painting for a local nursing home.
- I won first place prize in the Fine Arts Academics Super Bowl district competition.
- I volunteered to help clean trash and waste from wildcat creek.
0-5 years of experience
Skilled and professional receptionist responsible for multi-tasking while performing clerical duties, registering patients, scheduling, filing, answering multi-line phones, and accuracy confirmation in a fast paced environment.
- Use medical office software including Centricity and the Electronic Medical Records program to efficiently process patient records. Schedule appointments and obtain pertinent information for appointment completion.
- Essential office component that confirms insurance statuses and authorizations, eligibility and referrals, collects copays, performs file transcription in charts, and prepares daily charts for appointments.
- Detail oriented in the preparation and processing of medical record requests, doctor referrals and incoming records, labs, and diagnostic reports, all while maintaining a respectful and compassionate focus on patient care and doctor requests.
- Actively collaborates with colleagues to promote the dignity of others through fair, attentive communication, ensures the continuation of company values through honest interactions, upholds all state and federal regulations, and provides supportive, dedicated assistance to all team members, while striving to exceed expectations.
0-5 years of experience
Responsible for scheduling daily appointments for multiple physicians and physician assistants
- Collect and process payments
- Process insurance information including, insurance verification
- In charge of specialty referrals according to patients needs
- Assist with patient, parent Q&A
- Answer multi line phone system
- Data Entry
0-5 years of experience
Handled medical billing, front office reception, and patient follow-up procedures.
- Filed dental claims with insurance providers.
- Tracked and updated patient appointments using Dentrix.
- Schedule initial and recurring patient oral hygiene appointments.
- Process insurance claims.
- Manage front office operations, including ordering and restocking inventory.
- Prepare and review treatment plans for insurance approval.
- Organize and maintain chart filing system.
0-5 years of experience
Inputting information in medical EMR systems.
- Ensuring that medical supplies are well stocked.
- Providing telephone advice to patients.
- Taking patient histories and vital signs.
- Disposing of contaminated supplies.
- Supporting the general overall functioning of the office.
- Checking patients in and out of their appointments.
0-5 years of experience
Answered heavy volume phone, faxes and messages
- Responsible for calling clients and making appointments
- Responsible for the handling of files and booking appointments during a certain period of time
- Responsible for ordering and distributing dental and office supplies and equipment
0-5 years of experience
Answer phones, transfer calls, and take messages
- Greet patients
- Schedule and confirm patient appointments
- Email and fax documents and records
- Interface with patients to cover practice procedures
- Obtain and verify patient insurance coverage and deductibles
- Review all patient paperwork for completeness and accuracy and maintain patient files
- Assist doctors with pain management therapy procedures
0-5 years of experience
- Report directly to the President and Vice president.
- Work with executive assistants on special projects.
- Draft confidential correspondence for Human Resources.
- Provide customer service for walk-ins, retailers and vendors.
- Oversee front desk and work with security to maintain procedures and company logs.
- Perform photo copying and other production services and filing.
- Prepare and coordinate mail, faxes and express packages
0-5 years of experience
- Schedule appointments for patients via phone
- Check in patients and prepare their chart for examination
- Collect co-pays, deductibles and coinsurance at time of service
- Write and fax various doctor ordered ultrasound referrals
- Verify patients insurance for appointments and surgeries
- Create and organize charts
- Post daily transactions to patients account
0-5 years of experience
Greeting patients, Answer phone calls, book appointments, Confirming appointments
- scan and file Important paper work
- Verify patients insurance, setting up of accounts
- Opening and closing of the office
0-5 years of experience
- Answer phone’s and scheduled appointments
- Opened and closed office
- Billed, Faxed, and called clients/ other 3rd parties
- Inputed client information onto computer
0-5 years of experience
Welcome patients, families and visitors
- Check in patients
- Verify and fill in essential information in the medical record
- Enter patient demographics and insurance information into the system
- Help disable and patients with physical difficulties
- Confirm appointments and get referral information
- Verify insurance coverage
- Notify the medical assistant when a patient is ready
- Maintain appointment schedules
6-10 years of experience
Verifying insurance and collecting patient payments.
- Posting and balancing payments to patient accounts.
- Diffusing patient issues.
- Scheduling patient and office appointments.
0-5 years of experience
Front Office Specialist
- Greets patients and visitors and directs them accordingly.
- Obtains authorization as needed to process patients for services needed.
- Admits patients into OccuSource.
- Answers incoming telephone lines
- Checks in/out patients
- Files paperwork, medical records and correspondence according to defined company procedure.
- Maintains inventory of office supplies and printed forms.
- Assists in processing patient referrals as required.
- Performs other duties, as assigned.
0-5 years of experience
- Greet guest upon arrival
- Answer multi-line phones
- Check in guest with proper DL or ID
- Contact proper employee upon their guest arrival
- Order lunch for VP and assistant
- Order office materials
- Book conference rooms for meeting(s)
0-5 years of experience
Daily opening and closing operations.
- Checking Patients In and Out.
- Insurance Verification.
- Answering multi-line phones and directing telephone traffic.
- Scheduling appointments and follow up visits.
- Maintaining and Organizing Back office files.
- Keep Electronic Health Records Up to date.
- Scheduling of procedures outside our office.
- General front office duties.
- Requesting Authorizations.
10+ years of experience
Field incoming calls via the main telephone system switchboard
- Greeting of visitors through the front office
- Copying and Fax Distribution
- Sorting and Distribution of Incoming Mail via USPS
- Corporate Travel Arrangements
- Ordering of Office Supplies
- Ordering of Field Shirts/Safety Equipment
- Responsible for arranging shipments via UPS, FedEx and Courier
- Ordering of Business Cards
- Assistant to Human Resources and Accounting Departments
0-5 years of experience
Answer telephone inquiries from patients/insurance companies
- Verify patient insurance
- Check in/ Check out
- Referral Coordinator
- Refer patients to specialists
- Electronic medical records
- Electronic claim submission
- Data Entry
- Collect copays from patients
0-5 years of experience
- Order lab work and x-rays
- Take vital signs, prep for procedures, draw blood, and obtain specimens
- Maintain and set up patient rooms
- Assist C.F.N.P with sterile and non-sterile procedures
- Perform EKGs
- Phlebotomy
- Utilize PC to enter and retrieve patient data
- Answer multi-line phone, operate fax and copy machine
- Verify insurance, demographics, balances
Administrative Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
