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Office Supervisor Resume Samples
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0-5 years of experience
Supervised Front Office team of 45 Ambassadors
- Responsible for training new Front Office employees
- “Manager of the Quarter” nominee, 2014
- Improved “Arrival” Experience 15% after management company transition
- Managed Suite Upgrade program generating $40k in yearly revenue
- Responsible for communicating hotel group information to team and properly executing group requests and details
- Acted as Manager on Duty
0-5 years of experience
- Assisted in auditing medical records for CPT coding context, ICD-9 diagnosis coding, and monitored denied claims.
- Solved all issues that would arise with government and non-government insurance policies.
- Increase accuracy of pre-booking, scheduling, and registration activities such as collecting patient’s demographic and insurance information, perform insurance verification, and determine medical necessity by providing front end training to staff members.
- Analyze patient satisfaction scores and increase scores by 25%; increase scores through exemplary customer service, exceptional communication skills, tactical problem-resolution, and staff training in alignment with standardized customer service protocol.
- Redesign practice work-flow to improve efficiency; create new policies for staff responsibilities and cross train 6 employees.
- Assist in meeting Meaningful Use Stage 2 criteria by training front desk staff to achieve 100% enrollment in patient portal.
0-5 years of experience
Managed Front Office Operations in the Hotel
- Trained and developed several new associates
- Introduced and successfully implemented new shift closing process
- Moved the Guest Satisfaction Scores higher by better inter-department communications
- Successfully increased revenue by aggressive airport room sales
- Successfully achieved higher level of success in financial and guest services aspect by taking proactive measures
- Organized team meetings to ensure that the entire front office team is on the same page
- Successfully passed all the requirements of quality assurance audit
- Implemented competitive training programs for the associates to keep them motivated
- Successfully completed cross training for the food and beverage department
0-5 years of experience
Responsible for daily activities: Check In-Check Outs, rooming assignments and advance deposits.
- Designated as PBX: Rooming reports, filing, group lists, VIP callbacks, and non-room charge postings.
- Serve as Journey Ambassador to diverse cliental providing local information, recommendations on services, activities and dining options.
- Agent was the most Hilton Honors sign ups in Q4 of 2013 and Employee of the Month in April 2014
0-5 years of experience
Participated in the opening of the brand new 149 room [company name] Atlanta/ Cobb Galleria.
- Supervise up to 10 employees per shift in Gallery Host and House person positions
- MOD for 5 nights out of the week
- Conducted interviews for the hiring of Guest Hosts and front of house staff
- Ensuring that high quality customer service is delivered and first contact for guest concerns.
- Providing guidance and leadership for the front office staff, conducting daily huddles to ensure clear communication of the day’s events to all guests hosts.
- Experienced in food and beverage inventory and ordering; oversee FIFO( first in/ first out) process with food and beverage
- Responsible for Tax Exempt billing to all extended stay guests.
- Cash handling for over a $500 dollar bank.
- Experience with Night Auditor responsibilities per Hyatt Brand Standards/Interstate hotels
0-5 years of experience
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Provide staff with assistance in performing difficult or complicated duties.
- Formulate pricing policies on merchandise according to profitability requirements.
0-5 years of experience
Assist as Relief Manager on Duty and Night Auditor
- Resolve problems arising from guests’ complaints, inquiries and concern
- Offer information pertaining to available services and facilities of hotel and points of interest
- Successfully train new staff on standards, protocol and Hilton standards for Front Office
- Coaches and empowers team to make sound decisions for specific situations
- Ensures accuracy of multi-occupancy group rooming lists, billing, amenities, and arrival experience
0-5 years of experience
Greet and welcome guests upon arrival
- Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering
- Post charges from rooms for food, liquor, or telephone calls, to ledgers
- Assist guests by providing information about the local area attractions
- Working one on one with Front Office Manager on various tasks
- Overseeing front desk agents while making sure their responsibilities are completed in a timely manner
0-5 years of experience
Provided excellent customer service
- Managed office and employees by creating employee schedules, interviewing and training new hires, organizing team building activities, and distributing leads based on work experiences and employee abilities
- Bridal show sales representative
- Managed inventory
- Lead management for various states/sales people
- Open/close office without supervision
6-10 years of experience
- Administer and compile weekly and monthly performance data and statistical reports.
- Monitor and perform employee performance appraisals, provide in-service training and take disciplinary actions when required.
- Handle major incidents that cannot be resolved by agents.
- Supervises the daily operations of customer service representative team.
- Monitors office usage of supplies/Orders supplies when needed
- Plans, organizes, assigns and reviews work of office staff
- Implemented company policies and procedures to be followed by all employees at all times complying with the company policies
0-5 years of experience
Made daily financial transactions
- In charge of financial transactions, daily reports, and depositing of money at the end of day processing
- Establish proper authority relationship among members of the work group
- Maintains office efficiency by planning and implementing office systems
- Design and implements office policies by establishing standards and procedures
- Review and analyze reports
- Maintains office staff by recruiting, selecting, orienting, and training employees
- Encourage employees to work efficiently and to the best of their abilities by team efforts
- Oversees office orders and tracking inventory
Administrative Cover Letter Examples
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Office Supervisor
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
