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0-5 years of experience
Managed 2 support components of commodity paper facility employing 44 support personnel. Supervised safety compliance, conducted four step problem solving, and implementing projects improving performance, quality, and production processes.
- Created and administered $550K asset component budget conducting repairs, replacements, and routine maintenance, ensuring full production functionality with limited to no machine downtime.
- Introduced Lean energy concepts, changing mindset and culture implementing energy saving opportunities reducing energy costs by over 3%.
- Implemented weekly standard operating procedure reviews, identifying safety shortfalls and implementing procedure best practices, reducing accidents to zero.
10+ years of experience
Responsible for franchise operations and outcomes of an assigned body of franchise partners. Assisted in effectively managing the key business components of sales and financial management.
- Conducted training to develop franchise employees in sales, sales management, credit, collections, and finance, accounting and reporting operations.
- Identified, analyzed and recommended effective strategies to resolve concerns encountered by franchise
- Effectively communicated operating standards and best practices to franchisees to assist the franchise to maximize profits and limit exposure.
- Performed cash flow management for franchise locations along with maintaining and analyzing static
- Position required 50% travel to franchise locations working in retail environment working side by side with franchise owners and employees.
6-10 years of experience
Responsible for delivering regional training classes for the training and development of licensee employees and restaurant management to impact business results. Collaborated with Owner Operators on training and development needs encompassing all levels of their organization. Responsible for event planning for regional business meetings twice per year for a period of five years, including all facets of project management. Managed and supervised the growth and development of consultants in the training department.
- Trained over 10,000 managers for 700 restaurants in ten states in the Great Southern Region
- Created custom training programs, and delivered workshops and classes for all levels within the organization
- Led cross-functional teams to deliver regional business meetings twice per year
- Planned meetings, workshops, seminars, and celebrations for audiences up to 500
- Trained, coached, developed, and mentored ten consultants during tenure in the department
- Supported the Field Service department to coach and mentor the development of four new Business
0-5 years of experience
Provide sales and operational leadership, training, and coaching on a team of 8 in the district’s flagship store – this location is the highest-volume and oldest in the district, having opened in 2007.
- Consistently ranked 1st in the district (14 stores) for sales. Recognized as the first location to generate $1 million in sales every year while surpassing virtually every monthly sales target.
- Provided key contributions that drove the store’s annual volume from $1.2M in 2013 to $1.4M in 2014. Currently trending +13% over LY in 2015.
- Consistently outperformed the district, region, and the country on key performance indicators such as average dollars-per-sale and average units-per-transaction (increased both each year).
- Served as a role model to other consultants, consistently demonstrating exemplary service skills. Drove customer satisfaction scores to 90% and LOVE scores (a focus metric) to 69% (goal: 54%).
- Currently serving as the acting beauty manager for this store – drive sales, coach all other consultants, prepare schedules, oversee training, attend conference calls, and submit reports to the district leader.
- Participated in the planning and execution of a major remodeling project that expanded the cashwrap and fragrance/skincare areas, added additional walls, and introduced new product lines.
- Awarded “Support Associate of the Month” in 2015 out of 100+ JCPenney associates storewide.
- Rated as “exceeds expectations” and “meets expectations” on the annual performance evaluations.
6-10 years of experience
Responsible for forecasting, budgeting and reporting on all of Nationwide’s TV, digital, regional, direct marketing and analytic Marketing activities.
- Manage the budgeting and forecasting process of [company name] Marketing spend for 63% of a 2014 budget of $498M
- Increased budgeting and forecasting responsibilities from $13M in 2009 to $315M in 2014
- Expanded Marketing reporting capabilities that is presented monthly to the CMO and Cabinet which transitioned from Finance related expense lines to detailed Marketing tactics
- Implemented and coordinate quarterly funding approval process, creating a high level of transparency that highlights the tactical spend down to a detailed granular level
- Led cross functional development of a web based forecasting tool that improved efficiency and resulted in a 33% reduction in headcount
- Managed Annual Marketing spend within 99.2% – 99.9% of Plan from 2011 through 2013
- Uncovered Direct Marketing ROI value and influenced $30M in spend to more efficient and effective use
0-5 years of experience
Manage analytics for a $54M business on Amazon.com using predictive modeling and data mining. Present weekly to Senior Leadership, drive key decisions and action plans around opportunities and risk to the financial plan. Build and translate reports for Sales team in Salesforce and Excel. Provide strategic thought leadership and influence client teams to implement marketing and product strategies based on customer, financial and data driven insights.
- Drove $2.2M in incremental sales by identifying new opportunities through use of market research, customer insights, and web analytics.
- Improved relationship with Amazon team by enhancing standards sales optimization, reporting metrics and business case presentation.
- Recovered $350K in savings by closing gaps in direct sales over third party sales on Amazon.com.
- Restructured order to ship process, reducing lead time by 71% after manufacturing moved to China through direct collaboration with IT and Logistics teams.
0-5 years of experience
Managing and inspecting daily store operations procedures while partnering with district managers and store managers to assist with merchandising, inventory, security, facilities, cash handling procedures, and region specific goals.
- Managed the Retail Systems Hotline for the region by training other consultants on systems and answering questions about issues and enhancements
- Created audit tools that helped consultants with preparing their stores to pass compliance audits. The Mountain Region was the leader in compliance audits for 2006 with an overall score of 91%
- Created a checklist for testing the retail systems for new store locations. Successfully opened 5 new locations in 2006
0-5 years of experience
Assisted Global Talent Acquisition leaders and their teams in developing and executing, strategy, processes, best practices and tools related to the acquisition lifecycle which aligned to the business priorities of [company name]
- Developed and recommended a new campus recruitment strategy which resulted in an improved candidate experience as well as a cost savings to the organization
- Developed and implemented a new external recruitment process for Loss Prevention roles
- Created branded templates for use by the Campus Recruitment team to distribute to new interns
0-5 years of experience
Scoped, designed and deployed outbound sales scripts for M&R Telesales organization which had a 16% success rate.
- Managed, facilitated and communicated business need for scripting to Compliance and Legal to aid in review and approval. All scripts developed were approved by legal and compliance as well as CMS.
- Managed Interactive Voice Response (IVR) testing and deployment including the creation of scripts. This initiative resulted in dramatic reduction in call abandonment rates.
- Volunteered to test technology system enhancements; identified bugs in the system which ensured they were fixed making the deployment go smoothly.
6-10 years of experience
Created monthly schedules for 85-100 financial centers to ensure proper staffing
- Partnered with centers as needed to ensure accuracy along with other key metrics
- Mentored on boarding associates
- Reviewed reporting and coached financial center leaders around key franchise/region metrics
- Completed quality review of and editing to schedules as needed
- Instrumental in rolling out new scheduling program to financial center leaders
- Assisted the region in conducting knowledge checks with financial center leaders in order to mitigate audit risk.
- Conducted training sessions with financial center leaders on the new scheduling tool and served as their field support for questions/escalations
0-5 years of experience
Conducted accounting audits, trend and data analysis for the accounting division of Bureau of Naval Personnel in the Subsistence In Kind program that managed $395M in food purchases for more than 300 ships. Audited every ship’s daily transactions totaling more than $5K looking for unmatched obligations. Reconciled discrepancies and questionable transactions. Involved in 1st 2 phases of preparing reports for Treasury reimbursements. Accountable for documenting as-is system processes and creating user manuals for each process, as well as as-is user processes and implementing efficiency tools that streamlined production of management reports. Transitioned in May 2011 to Business Process Improvement team and began assisting the Permanent Change of Station Budget division. Summarized weekly analyses regarding data from Defense Finance and Accounting Service’s accounting system that was used to discuss and define best practice strategies and procedures.
- Gained $20M+ in reimbursements in 6 months.
- Boosted productivity in learning functional tasks 300% and cut training time from 3 months to 1 month.
- Identified $3M in outstanding obligations within 4 months that increased Program’s leverage for 2010 by 100%, raising balance from $3M to $6M.
0-5 years of experience
Processed Channel Sales Contracts for new and existing clients
- Acted as a liaison between Channel Sales, prospects, and corporate departments to insure compliance and timely
- Assessed and determined areas of a proposal that may represent a potential liability to the organization and worked with Legal, Commercial Operations, and other relevant departments to gain agreement on acceptable
- Created and modified Sales proposals within the [company name] Quote Tools and Salesforce.com
- Gathered business and technical requirements and interpret needs
- Maintained accurate and efficient proposal status and routed information for all assigned proposals
- Obtained the necessary approvals for procedural and legal compliance
0-5 years of experience
Ensures that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential.
- Collaborates with Operations Manager and Store Manager to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, Performance Improvement Plans are implemented, and performance results are corrected or complimented.
- Responsible for the execution of the action plan in each restaurant to ensure that systems are improved and targeted results are achieved.
- Involved in and participates in the recruiting, interviewing, and selecting of all managers based on profit center staffing needs and goals and diversity staffing objectives.
- Completes various audits to ensure that their restaurants meet McDonald’s standard practices and procedures (e.g., cash, security).
0-5 years of experience
Supporting Google X with cost accounting structure and revenue management through systems enhancement.
- Designed and implemented inventory management tools for Google Glass (setting up standard costing, direct and indirect costing, cycle count program and inventory reporting)
- Worked with IT to enable standard cost modules in Oracle
- Performed month-end accounting close functions for Google Glass
- Project management for new product introductions, feature upgrades, and entity launches for Google’s display advertising products. Responsibilities include defining and documenting finance requirements for global projects while balancing different stakeholder demands, negotiating requirements, and facilitating project execution.
- Project managed the internationalization of display products into the India and Ukraine markets.
- Implemented new process for prioritizing and managing the Oracle Accounts Receivable roadmap.
- Program Management for initiative to move $1B+ of Advertising revenue in 9 emerging market countries to a new billing system. Work included scoping and analysis of tax and accounting requirements, vendor integration with payment and invoicing service providers, and communicating status and issues to senior Finance management.
- Work closely with Operations, IT and other Finance groups to identify partner needs and gaps in the process and ensure high level of service
0-5 years of experience
- Responsible for managing the data quality and integrity for the cash planning and forecasting system.
- Collaborate with Banking Centers, ATM and Cash Vaults Channel Fulfillment teams to ensure that all relevant data points are being captured and included in analysis.
- Reduced cash levels while maintaining customer service.
- Heavily involved in testing efforts for mergers and acquisitions.
- Served as SME on projects impacting cash processes and system enhancements.
- Delivered key components of Associate Development and Growth for ECBS/ECL Associates
- Ensure key factors of cost of cash, transportation and customer experience is balanced and managed effectively.
0-5 years of experience
Serve as primary point of contact, project lead, and technology SME for approximately thirty clients for daily operations and projects as well as advocating for clients internally.
- Collaborate with clients and partners to implement client projects from a technology perspective, recommending solutions and highlighting possible risks and challenges.
- Prepare and present quarterly business reviews and client program maturity reviews with a focus on process improvements and efficiency gains.
- Compose requirements for customizations for new and existing clients, gathering and translating business needs into internal developer-facing documents.
- Interface with internal product management teams to vet and prioritize enhancements to overall application and develop alternate solutions for client needs.
- Transition new clients and expansions from implementation to steady state, taking ownership of open project tasks and collaborating to improve adoption.
- Assist with coordinating work of two Business Analysts to provide client support and cover all requested deliverables.
0-5 years of experience
Provide LAN and WAN support to the Global Organization including China, Mexico, Brazil, Europe, Asia, and all the Americas including Canada, and the United States.
- Performed AS400 Batch execution, Global System monitoring, backups and IPS (Initial Program Load) using IBM ISeries platform.
- Involved in Windows and Unix Batch execution, application and system monitoring (Automated Scheduling Package).
- Monitored hardware, operating systems, and network connections for failures and outages, escalated as necessary.
- Prepared tapes from nightly backups for transport to off-site storage locations.
- Printed and distributed all output created from production batch schedule.
- Rebooted systems and applications as directed.
- Assessed problem events and provided event correlation documentation to support analyst.
- Used Remedy ticketing to create and update incidents.
0-5 years of experience
Performance of quality assurance audits to ensure that payment system was operating efficiently
- Reporting of significant discoveries and process improvement suggestions to senior director
- Resolution of exceptions discovered during the audit process through coordination with partner company and internal departments
- Training and supervising of five quality assurance associates
- Management of high dollar claim approval and execution process
- Calculation of claim awards based on financial information provided
- Review of financial documentation for consistency, validity and completeness
0-5 years of experience
Manage Operational Readiness plans to prepare client support on new and existing products.
- Continually evaluate business processes for optimization, communicate process improvements and work with management teams to ensure adoption and enforcement of agreed upon procedures are effective.
- Identify and resolve business risks/issues in a timely manner.
- Participate in product team meetings to update groups on their objectives and receive updates on the progress of new releases/products.
- Identify and work with Subject Matter Experts to validate root cause data and analysis for product enhancement, Knowledge Articles or client software updates.
0-5 years of experience
Design and orchestrate team training and group professional developmental programs.
- Organize and develop training procedure manuals, and standard operating procedures.
- Directing, communicating, and coordinating mandatory training, schools & field exercises for 352 employees including senior leaders for a 3 year period.
- Maintained both paper and electronic training records, training schedules for up to 458 service members over a 3 year period.
0-5 years of experience
Coached Franchisees to improve overall restaurant performance by providing support and operational expertise to all assigned company and franchise units
- Effectively teach and coach Arbys Systems and training programs to effectively develop the operations team.
- Provide business consultation services for franchisees including Arby’s business operating plans, license assistance, lease consultation as well as support and succession planning.
- Provide support and feedback for all new unit openings and remodels
- Coach and supported franchisee with margin improvements
- Supported company operated restaurants with operational improvement plans for the Directors of Operations and above leaders
- Responsible for all knowledge of restaurant operations with the ability to coach and train franchisees and their employees as well as company operated restaurant employees.
6-10 years of experience
- Updated documentation of all products incoming and outgoing for store inventory, using computer database and spreadsheet software.
- Reviewed, and recorded inventory information in preparation of new supplies.
- Documented and recorded lost items for accountability.
- Responsible for completing Sephora’s merchandising concepts (retro-fitting) at all times.
- Participated as a productive, motivated member of the full stores team.
- Coordinated with payroll in regards to history of financial transactions.
- Completed all delegated tasks promptly and accurately including overhauls and animations.
- Served as second in command and assisted Recovery Manager in assigning tasks and ensuring follow through.
- Optimized the overall customer experience through [Action].
0-5 years of experience
Assist in the issuing process of initial and renewal Registered Family Day Care Home Applications
- Assist in the issuing process of initial and renewal Religious Exemption from Licensure Annual Statements
- Provide up to date information and requirements for all applicants
- Maintain a professional relationship with fellow colleagues in the Child Care Program Office and other Child Care Organizations to ensure all policies and procedures are met
- Promote adherence to all department policies and procedures with all applicant
- Log daily all checks/money orders into the Department’s Financial Services System
0-5 years of experience
Recognized as a top performer by manager and peers.
- Support for Financial Center Leaders and Market Leaders for the new scheduling tool, mySchedule.
- Responsible for one on one communication and coaching with 80-100 leaders, monthly.
- Participate in design, development and implementation of Resource Planning initiatives.
- Designing /adapting Excel documents to assist teammates/peers with both production and quality
- Responsible for creating and delivering presentations on associate development, quality assurance and reward/recognition programs
- Develop and deliver Outlook, OneNote and organization/communication Skill builders
0-5 years of experience
Act as internal consultant for operations support. Assisting in the production of training manuals.
- Advise on and produce client presentations regarding general operation outlines and recommendations.
- Analyze client’s operations and work flows. Make operational recommendations streamlining operations.
- Assist in analyzing company goals, milestones, making recommendations to ensure accountability and streamlining operations.
6-10 years of experience
- Responsible for coordinating specialized scheduling methods for banking centers across the consumer bank business line
- Apply specific planning and operation guidelines while scheduling to forecast accuracy thresholds
- Generate and analyze scheduling reports to ensure precision and operational efficiency
- Apply role clarity and workforce management methods and techniques to ensure banking centers are staffed according to customer demand
- Initiates and provides leadership, strategic/tactical direction and planning input on all banking center area initiatives
- Serve as a single point of contact and the escalation point between banking center/client area for the resolution of unresolved problems, complaints, and complex service requests
Operations Consultant Duties and Responsibilities
Operations consultants play a significant role in ensuring the optimal performance of an organization’s overall operations. A few of their main duties include:
Drive Operational Excellence An operations consultant sets the pace by guiding a team’s efforts to ensure the right processes are being utilized in the right manner. They also make decisions and recommendations when the division is faced with operational difficulties.
Client Engagement Interacting with both internal and external clients to identify current processes that are in place and teaching them about best practices and process improvements is an essential part of an operations consultant’s job.
Project Management Helping to plan, design, and implement new operational processes, operations consultants are instrumental in process improvement projects from start to finish.
Maintain Strong Industry Knowledge Staying abreast of current trends, pricing, and new technology in their industry aids operations consultants in their evaluation and recommendation of new processes.
Lead Team In their role as team leader, operations consultants oversee team members’ work performance, offering guidance and advice where needed and providing necessary feedback to management. Additionally, they offer support to the team when new processes are rolled out.
Operations Consultant Skills and Qualifications
Technical knowledge and expertise in the field they work in is crucial for operations consultants, as are several years of business experience. The following skills are also important to employers:
- Data analysis – data from both internal and external sources must be analyzed for operations consultants to make decisions and recommendations concerning the strength and improvement of processes
- Time management – because they are working in a deadline-driven environment and are responsible for scheduled deliverables, operations consultants must efficiently manage their time
- Multitasking skills – responsibility for several concurrent projects and dealing with internal and external clients and vendors require operations consultants to balance competing priorities
- Business management – analyzing data, interacting with various business units, and improving overall business operations make this a critical skill for operations consultants
- Negotiation – brokering contracts and pricing with current and prospective clients and vendors requires excellent negotiation techniques
Operations Consultant Education and Training
A bachelor’s degree in a business-related major like management or finance will get your foot in the door, but it is recommended that applicants have five or more years of experience as well. A master’s and previous work as a chief operations officer or will put applicants at the top of the list.
Operations Consultant Salary and Outlook
According to the Bureau of Labor Statistics (BLS), the annual salary for operations consultants ranges from a low of $43,000 to a high of $76,000, with a national average of $55,093. Operations consultants receive the standard medical, dental, vision, sick/vacation pay benefits package, but may also receive additional compensation in the form of bonuses ($1,750 to $14,000), profit sharing (an average of $2,000), and commissions (in the $10,000 range). Because organizations will continue to seek new ways to improve efficiencies and reduce costs, it is expected that the job outlook for operations consultants will continue to increase. The BLS projects that the growth rate for this position is above average. A 14 percent increase is expected through 2026, which will add an additional 115,200 operations consultants to the current pool of over 800,000.
Operations Consultant Helpful Resources
Are you ready to enter the operations consultant field? We’ve compiled a list of helpful resources to get you on the right path:
Evaluating Organization Development: How to Ensure and Sustain the Successful Transformation – Maureen Jones and William Rothwell provide a step-by-step guide that includes “how to” lessons, case studies, and ready-to-use tools that will help simplify the planning, implementation, and assessment pieces of the process improvement puzzle
Essential Tools for Operations Management: Tools, Models and Approaches for Managers and Consultants – with over 30 years of experience in both the public and private operations management arena and a Ph.D. in strategic management, author Simon Burtonshaw-Gunn is the go-to person for tools of the trade. The new tools and techniques presented in this book in the areas of strategic management, business planning, product development, and people and supply chain management will serve as an excellent guide for operations consultants
Institute of Management Consultants (IMC USA) – this 50-year-old professional association for management consultants and firms promotes ethics and excellence in the consulting industry through the provision of education, CMC certification, and other professional resources
International Society for Performance Improvement (ISPI) – founded in 1962, ISPI’s membership consists of performance improvement professionals in the United States, Canada, and 44 countries outside of the U.S. This association is committed to excellence in workplace productivity and competence and seeks to meet this goal by providing members with research-based information, courses and workshops, conferences, and an open forum for networking opportunities
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
