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0-5 years of experience
- Administered and coordinated entire supply-commit process with the plant while communicating order status of each item to customer.
- Managed customer backlog of 30+ items daily, with the use of Excel and Oracle to ensure products are completed and delivered on time.
- Collected, analyzed, and presented statistical data to management via PowerPoint and Excel.
- Acknowledged and assembled purchase orders, sales orders, product drawings, and quotations to forward to engineering department.
- Supported two Program Managers and the Program Management Supervisor
- Filed papers, made copies, restocked printers, and performed basic office functions daily.
0-5 years of experience
- Responsible for management, performance and growth of national customer service chat program consisting of over 100 employees which handled over 30,000 incoming chats per month
- Developed departmental strategic plan and KPIs. Success of the program led to a 50% increase in staffing the first year
- Launched new scheduling platform for entire department. Saved 10% in labor cost per month
- Created new role for top performers in chat. New role helped increase chat speed by 30% without a drop off in the quality of customer interactions
- Created metrics-tracking platform using Excel. Used data to inform overall strategy
- Developed communication strategy to ensure overall, regional and individual performance was clearly understood by all parties
- Revamped employee on-boarding training. Improved training led to new employees meeting minimum production and quality goals six weeks faster on average
- Presented on-going performance to senior leaders in regular meetings
6-10 years of experience
- Improved health of at-risk populations in excess of 50% within targeted communities by teaching a process of strategic implementation of educational methodologies and tools to direct health service providers, city council district leaders, community-based organizations, church leadership and festival organizers.
- Achieved in excess of 75% contractual reach goals for (fiscal year 2010, 11, and 12) by training and leading team members to collectively train provider-partners, while managing a community driven and professional partnership advisory committee comprised of community leaders, service providers and at-risk population representatives.
- Achieved an average 25% growth-management contractual outcome by rendering strategic expertise of Campaign training to provider-based community partners.
- Achievement of strategic Campaign goals for fiscal year 2012 was in excess of 100%.
- Achieved and sustained community farmers markets, to date, on three church campuses during fiscal year 2011 and 2012.
- Achieved an averaged 25% per quarter regional media coverage specific to Campaign exposure.
0-5 years of experience
- Responsible for various administrative duties; composed donor thank you letters, tracked & recorded all income in data base, ordered office supplies, used and maintained all office equipment, etc.
- Marketing; created and updated print marketing materials, wrote press releases, coordinated media coverage, maintained web site using Web Angel
- Maintained Donor Perfect, the donor data base and the county’s Homeless Tracking data-base for our organization.
- Assisted with the planning & implementation of fundraising events
- Attended several training workshops in the area of social services for the homeless & marketing for non-profits
10+ years of experience
Oversaw the daily procedures of two Day Treatment programs which served approximately 150 diverse individuals with severe and chronic mental health conditions
- Maintained a goal-oriented atmosphere of monitoring mental, physical, and dental care issues in order to decrease ER use and provide an alternative to inpatient hospitalization
- Screened applications for intake
- Coordinated case assignments for a staff of 30 therapists
- Managed performance improvement projects in order to minimize risk for patients
0-5 years of experience
Manage program of 85+ Scholars, including orienting new scholars,
overseeing committees to ensure productivity, and maintaining records
- Create, implement, and document policies to address program
- Liaise with Board of Directors and University Administrators/Departments
- Write content for Website, Events Calendar, Program Guide and Policy
- Spearheaded a “green” initiative and moved to a digital calendar of events at a cost savings of 92%.
- Implemented primarily digital communications including digital file keeping and online application submission
- Instituted an application fee to generate program income
0-5 years of experience
Led the establishment of a program designed for preparedness and mitigation of emergency incidents
- Identified gaps and revised the corporate emergency action plan to coordinate with a comprehensive program designed to focus on preparedness vice reactive responses
- Established response teams focused on medical, security, evacuation/support, IT, Operations, and overall business continuity
- Coordinating with IT software designers to develop a company focused mobile application option for the corporate business continuity and emergency action plan
- Coordinating with various graphics and web designers to develop computer-based training (CBT) modules for “Train-the-Responder” and “Train-the-Employee” annual training programs
0-5 years of experience
- Educated non-profits about sponsorship opportunities, while maintaining continuous and supportive relationship with all clients
- Brought forth and executed new ideas to improve team communication and practices
- Helped broaden program outreach by tracking and analyzing new client trends
- Partnered with over 1,200 organizations nation-wide, including The ALS Association
0-5 years of experience
Coordinated new employee activities to include background investigation and process paper work for finger, badge and access to the workspace.
- Managed confidential records, privilege information, compiled statistical reports concerning personnel-related data, such as new hires, transfers, training and compliance.
- Processed terminations including scheduling/conducting exit interviews and out-processing.
- Developed and implemented policies and procedures for program, and prepared and maintained Occupant Emergency Plan.
6-10 years of experience
Proven Initiative and Ability to Succeed
- Established protocol to review rebate applications for commercial buildings. By the end of 2013, our program issued almost $4 million in rebates.
- Instituted a contractor-direct rebate program along with informational webinars,
- Supervise a team of two rebate processors who collectively process an average of over 300 applications per month.
- Coordinated trainings to ensure customer service representatives are informed and capable of handling customer questions.
- Successfully petitioned for an increase in wages for my team of processors, based upon their performance and overall contribution to the company.
- Review materials to ensure accuracy, as well as proper spelling and grammar.
- Generate reports to review submitted applications for trends and concerns.
6-10 years of experience
Administrative coordinator for a program consisting of 60-120 personnel, responsible for tracking training progression of personnel in various stages of their training. Produces monthly personnel status reports and monitors data bases for personnel updates. Conducts evaluations of trainer performances, as well as implements and facilitates level appropriate training for new personnel as well as veteran staff.
- Rated #1 out of 11 Program Administrator for a statewide government program for six consecutive months.
- Throughout tenure has consistently rated among the top 3 Program Administrators for Quality Control
- Created an Excel spreadsheet training tracker that was adopted by several sites and endorsed by Senior level supervisors
0-5 years of experience
Designed innovative and model standard Science, Math, and English curriculum, non-traditional programs, classes and workshops for 7-12th grade, undergraduate, and pre-matriculating students in cyber and traditional class structures.
- Integrated technology and online methods of instruction. Utilized various platforms, online gradebooks, asynchronous discussions, and synchronous classes. Differentiated instruction and provided continuous communications to students, parents, school personnel, and community partners.
- Developed mentoring, career guidance, and college planning programs for students. Received national recognition for outstanding student services.
- Supervised and trained key program personnel including teachers, counselors, program assistants, graduate assistants, and mentors.
- Created student monitoring and database management systems. Commended for student progress and tracking methods on a national level.
- Engaged students in classes and continuous communications through social networking, portal, website, and additional creative methods using current classroom technology.
- Served as a liaison with schools, higher education, and community agencies throughout Northeastern Pennsylvania to collaborate and develop initiatives to support the academic success and career ambitions of local students
- Supervised student recruitment and monitored retention and attrition statistics.
- Managed a multi-million dollar budget. Developed budget reports, adhered to federal guidelines and policies, and approved and monitored spending.
0-5 years of experience
Evaluated student’s eligibility for study abroad program
- Provided application instructions for perspective study abroad students.
- Designed professional preparation study plans, including language-learning plan.
- Monitored student’s academic progress and oversea school admission status.
- Explained the usefulness of various program-related tests.
- Advised students of major, school, and course selection and handled difficult, angry or anxious students.
- Created “Study-Abroad Handbook” for the program and been widely used in the office.
0-5 years of experience
Managed division’s ‘Program’ business, including but not limited to all aspects of production, profitability and underwriting integrity in accordance with the Underwriting/Program Guidelines.
- Consistently exceeded the budgeted Key Performance Indicators (KPI’s); such as rate, retention, new business production and profitability; grew the book 25% over prior for three consecutive years.
- Communicated and met with MGA President, COO, CFO and underwriting staff on a weekly basis regarding production goals, pipeline and forecasts while overseeing all aspects of training and system enhancements.
- Demonstrated an understanding of the needs of the insured’s/brokers and consistently met the expected standards of service, including a satisfactory result on all Underwriting Resource Division (URD) audits.
- Provided a monthly scorecard of results, including, account/premium retention ratios, rate change, loss ratio, hit ratio and next month’s forecast to Senior Management.
0-5 years of experience
Maintained daily operations of Corporate Headquarters Administrative Services
- Compiled research for program development
- Coordinated schedules and provided support to 26 staff for Child Care and Development Services
- Ensured clear and efficient communication between multiple departments within the agency
0-5 years of experience
Designed summer program curriculum to enhance student learning over the summer
- Managed program budget in order to run the program
- Coordinated staff duties in order to facilitate optimal learning
- Facilitated the business venture lessons for students to create their own business
6-10 years of experience
- Supported the development, preparation, evaluation, review and distribution of proposals and costs.
- Gathered, analyzed, compiled and distributed various data, information and reports as assigned on a program/project.
- Organized and coordinated interactive activities relating to functional specialists including engineering, program management, and logistics.
- Scheduled, prepared, and managed reviews as well as program data and financial presentations.
- Created and distributed meeting minutes, communications and government correspondence in compliance with contract specifications.
- Compiled statistical and technical presentations for government Technical Interchange meetings and various status briefs. Assisted program team to ensure all required program variables and objectives were accomplished.
0-5 years of experience
- Managed National Scholarship Program which awarded more than $500,000 annually to approximately 85 Undergraduate, Graduate, and PhD students.
- Managed National Business Case Competition program, which supported up to 36 teams of students from Top Business Schools, awarding $35,000 in scholarships.
- Supported Sales team with grant writing and identifying new funding sources for student programs.
- Supported Sales team with relationship management of corporate donors and program sponsors.
- Marketed student programs to members, business schools and minority organizations.
- Facilitated collaboration between student chapters and professional chapters.
- Developed and administrated student programming at annual conference for over 300 college level students.
- Responsible for developing programming, planning, and logistics for Semi Annual Leadership Retreats for Chapter Officers.
0-5 years of experience
Played an integral role supporting a federal contract.
- Conducted training and provided technical program support for employees.
- Maintained and built relationships with employees and communicated to them in clear, concise manner both in classroom setting and on the telephone.
- Managed after hours and weekend program phone.
0-5 years of experience
Managed department’s daily expenses and produced monthly expense reports
- Assisted Director in creating the department’s budget
- Completed training and received certification to become a facilitator and Master Trainer for Chronic Disease Self-Management Program and Diabetes Self-Management Program within department’s Healthy Living Programs
- Co-facilitated approximately 15 workshops and 12 program trainings for new volunteers/peer leaders throughout the tri-state area
- Co-facilitated quarterly peer leader supervision meetings
- Conducted site visits for workshops
6-10 years of experience
- Market availability of grants statewide through municipal membership organizations, direct mail and existing state organizations, doubling response between first and second grant cycle.
- Spearhead evaluation of grants and oversee statewide council of 15 members, awarding 8-12 grantees annually.
- Govern grant contracts, categorical budgeting and required contract deliverables with 90% successful completion.
- Compile and present results to legislators, governor and council members; secure appropriations for the program.
- Created grant criteria, instructions and measures for $800K grant program that is currently in its second iteration.
- Designed and execute monitoring and evaluation protocol for grantees.
0-5 years of experience
Prepared paper work for contracted employees
- Performed weekly payroll and expenses
- Maintained employee data base with current information
- Updated data base with available jobs and candidates
- Reviewed and submit invoices
- Trained all new hires
- Tracked incoming payments and delinquent accounts
0-5 years of experience
Implement a management system to set objectives and define key performance indicators to assess the effectiveness of the program
- Identify opportunities for process improvement and optimization to rapidly meet program demands
- Evaluate programs for consistency and improvement of youth program initiatives
- Lead the recruitment activities, interviewing process, employee evaluations and the selection of program staff including management and senior staff members
- Establish linkages with a broad range of individuals and organizations including funding sources, work sponsors, educational institutions, community-based organizations, and referring agencies while maintaining relations with other youth program administrators globally
- Communicate the achievements and progress of the program to funding sources, the press, community organizations and church officials
- Coordinate group activities, seasonal plays, intramural activities, networking activities, and travel plans
- Increased youth program participation by 25% within the first three months in the position
6-10 years of experience
- Performed general clerical duties including typing, filing, and record keeping and answering of phones
- Operated various office equipment, including copier, fax, multi-line phone, calculator and postage meter machine
- Directed meetings and events; assisted director with contacting potential donors and sponsors, marketing
- Directed and coordinated fund raising events; provided emotional support
- Created flyers and poster; organized group outings; consulted with client groups to identify program needs
- Consulted with boards, communities and organizations to identify program needs; developed long range plans, programs and strategies
- Acted as a resource for program development and initiatives; collected and analyzed information and data for an annual report
- Prepared briefing notes, reports and presentations
6-10 years of experience
Responsible for supporting the Program Manager and over 40 program members on a government contract.
- Provides assistance with items such as purchasing hardware, software and peripherals, meeting planning, conference room scheduling, special projects, couriers packages to customer sites, escorted non-cleared personnel and visitors, and other various duties as needed.
- Coordinates customer training by making sure that visit requests are in place and that clearances are passed to offsite customer locations.
- Prepares customer training materials and coordinates the disbursement of all materials to the various training locations.
- Provides new program member orientation and coordinates all logistics necessary to integrate them with the company systems.
- Schedules security briefings required for all new program members.
- Assist the configuration management lead with tracking the location of all hardware and software purchased for the program.
0-5 years of experience
Manage day to day operations of a global Employee Referral Program (ERP) for a global engineering design firm w/ 30,000+ employees. In process of invigorating current program and planning a program “relaunch”, targeting significant enhancements in communication, technology, policy, customer service and marketing, branding & promotion.
- Research industry trends and best practices, partnering with areas companies and vendors
- Wrote current state SLA/OLAs and diagrammed ERP processes
- Improved, consistent delivery of customer service levels regarding current program
- Report, track and administer all domestic award payouts; coordinate international payouts
0-5 years of experience
Responsible for all payroll duties including quarterly and monthly payroll tax submissions as well as annual 1099 and W2’s
- Reported quarterly disbursements for the federal Drug Free Community (DFC) grant to the Department of National Drug Control Policy (DONDCP)
- Coordinate Student Assistance Program (SAP) and Tobacco Education Group (TEG) trainings
- Record and disburse the minutes from the monthly [company name] Board and Upper Bucks Healthy Community Healthy Youth Coalition meetings
- Prepare monthly financial reports for all grants as well as the fiscal agent just Community
- Manage all aspects of running the office, including maintaining supplies and communications.
0-5 years of experience
Set-up and maintained Service Award Programs it provided seamless employee recognition.
- Partnered with clients on best practices to ensure that their needs were met.
- Trained clients on submitting changes and documentation to the Service Program.
- Verified client data for consistency and format.
- Responsible for timely submission of client information into database.
- Built lasting relationships with vendors, clients and salespersons.
0-5 years of experience
Oversee ten K-8th grade afterschool programs
- Responsible for quality control of all programs and end of the month reporting
- Recruit, hire and train all field staff
- Assist the Program Director with all program policies and regulations
- Evaluate the sites and supervise coordinators and team leaders
- Responsible for all attendance data for program participants
- Created and conducted end of the year student and parent surveys
0-5 years of experience
Assisted guests in redeeming points for gift cards and hotel stays. Provided customer service to guests for any questions or concerns regarding the Loyalty Program.
- Processed and mailed redemptions for members.
- Maintained the member services email account.
- Communicated with guests via email or phone regarding any questions or concerns.
- Provided redemption program training and answers to corporate hotels nationwide.
- Worked with the Marketing team for different loyalty promotions and advertisements.
- Knowledgeable of the Opera system for maintaining customer accounts, making hotel reservations, and running reports
6-10 years of experience
Insure program compliance with all governmental and non-governmental regulations and standards (i.e., Title
22 & 17, Community Care Licensing, Regional Center guidelines)
- Hire, train and complete evaluations of program staff
- Responsible for the development and implementation of all consumer individual Service Plans/Individual
- Coordinate and facilitate interdisciplinary meetings and all staff meetings
- Develop vocational job training sites for consumers
- Conduct training/workshops to enhance professional competence of staff
- Complete all required written reports for the Executive Director
10+ years of experience
Oversee daily functions of the program, making sure that program is in compliancy with Title 22 and Title 17
- Monitoring staff and consumers
- Write ISP and Quarterly Reports for all consumers
- Schedule all community outings for the consumers along with monitoring all scheduled activities.
- Coordinate all meetings with Regional Centers, Care Providers and Families on quarterly bases.
- Monitored the completion of all staff documentation
- Evaluated staff training needs and implement needed in-services.
- Maintain all staff and consumers files.
- Work cooperatively with Regional Centers and Community Care Licensing to maintain compliancy and/or to correct identified errors or deficiencies.
- Schedule and facilitate monthly staff meeting, provide on the job training.
0-5 years of experience
Drafted grant contracts and administered grants to universities and organizations working in Parkinson’s
research; edited and proofread grant contracts to comply with IRS and foundation regulations
- Exhibited mobility devices to universities and neurologists for objective measuring of Parkinson’s disease;
- Schedule program director’s grant milestone meetings with researchers and all other arrangements;
- Project management work including transitioning foundation IT to cloud computing, revamping website;
- Completed critical administrative work including calendaring, device shipment, grant paperwork, invoices;
- Maintained company’s Exchange directory and Sharepoint database; while transitioning to the cloud
- Analyzed foundation spending to minimize expenses within a five million dollar budget; create and present
0-5 years of experience
- Handled and resolved critical quality problems using research abilities
- Assessed QA perforance – retrieved and analyzed QA information to identify root causes of performance gaps and other QA problems
- Monitored and coached to client expectation
0-5 years of experience
- Provided administrative assistance to Chairman and Vice-Chairman of the Department as well as nine other associate dentists/faculty members.
- Duties included answering phones, preparing correspondence, event planning, scheduling, travel, employee time cards, interaction with students and patients.
- Worked directly with students regarding clinic scheduling and program requirements.
- Created schedules for seven clinics within the Department of Care Planning and Restorative Sciences.
- Member of a committee to improve customer service for patients and employees.
0-5 years of experience
- Called on small businesses around the country to introduce employee benefits program
- Explained program to businesses and worked with them through the enrollment process
- Developed and maintained relationships with new and existing customers
- Negotiating price, completed sales, closing by overcoming objections
0-5 years of experience
Maintained the Housing Consumer Education Center updated with information, resources, and workshop date and times.
- Responsible for entering monthly data into Excel Sheets, Counselor Max, Cornerstone and Tracker systems.
- Assisted families in crisis by avoiding homelessness through the RAFT program.
- Screened calls from the internal prevention hotline and called back clients to address needs by an intake, referral, or another appropriate resource.
- Assisted the team with administrative support and with walk in clients that were in emergency situations that required relocation or immediate needs with housing.
- Managed client referrals from other internal departments.
6-10 years of experience
Oversee a preschool site with a total of five morning and four afternoon classes serving 152 children daily. Responsible for all daily operations including employee mentoring, training and support, program communication, work schedules, discipline, team management, record keeping, data entry, main office duties and customer service.
- Directly supervise 10 unionized employees including teachers, teacher assistants, kitchen staff and bus riders.
- Indirectly supervise several employees including bus drivers, family advocates and substitute teachers.
- Involved in the organization and implementation of Family Nights and other methods of promoting family involvement within the early childhood program.
0-5 years of experience
Administers a proprietary online community site for a global client whose focus is technical
training
- Assists clients with program development, including process flow, goal setting, and strategic
- Participates in user acceptance testing and quality control checks
- Produces software and process documentation, training materials, best practices, and job aides for client audience
- Approves new user applications and maintain database of technical certifications
- Manages and confirm roster, lab reservations, classroom accommodations, and other equipment for virtual and physical training events
- Provides one-on-one process training and customer service for global clients
- Prepares weekly and monthly metrics reports for internal and external clients
0-5 years of experience
Provide all administrative support for the Sustainable International Development (SID) program.
- Manage, develop and implement program budget, and administrative policies and procedures to ensure high-quality programming, efficient student, staff and faculty services and smooth internal operations.
- Prepare all communication materials used to inform students, staff and faculty of course and student services related information.
- Coordinate the communication of all events, activities, workshops and programs within the SID program for over 200 students, faculty and invited guests throughout the academic year.
- Collaborate with program heads and other staff to design and create orientation materials, including program content editing, producing flyers and selecting personalized gifts.
- Make recommendations, update database and adapt program components to meet the unique needs of an international student body.
- Serve as primary resource for internal and external stakeholders in all matters relating to courses and student services.
- Act as primary liaison for directors between the SID program and all other departments.
0-5 years of experience
Provide Support Program Managers in the execution of their assigned programs and act as back up when PM is out of office.
- Interact with airline customers and OEMs, responding to requests and resolving issues.
- Coordinate with Order Administration to monitor and provide status of customer’s equipment orders and deliverables.
- Identify all potential delivery delays and work with Program Managers/Regional Directors to resolve/mitigate the impact of critical issues.
- Create pivot tables to identify discrepancies between sales orders, purchase orders and parts lists.
- Update and maintain program parts list, schedules and program plans as required.
- Host weekly status meetings with PM and OA to ensure program alignment.
0-5 years of experience
Responsible for directing strategic business components and staff management for departments. Responsible for the management and reporting of finances, provide routine reports illustrating business growth and development via P&L’s and Chief’s reports for departments.
- Supervise and train department managers: 3.0 managers and supervise mid-level providers: 14 PAs/NPs
- Prepare budget forecast for both practice and hospital: $8.51 million in FY13
- Monitor department’s staffing: 50 clinical / support staff and processes for areas of improvement
0-5 years of experience
Liaison between the customer and the intercompany departments to ensure timely delivery of orders.
- Review orders from customers and process through Production Planning to ensure delivery dates can be met.
- Review open orders reports to verify delivery dates are correct. If necessary, write up change order and give it to Production Planning for review then provide customer with status update. Review short sheet to determine when parts become available.
- Review Long Term Agreement Contracts for accuracy.
- Verify Request for Quotes and follow up with internal departments to confirm order can be processed on time.
- Respond to customer inquiries regarding delivery or quality issues by following up with production or quality to resolve issues.
- Download information from various databases to create and/or compile reports in Excel for Senior Management to review.
- Interface with other departments including Sales, Production Planning, Quality Control, and Continuous Improvement
0-5 years of experience
Account management for assigned distributors – responsible for managing stock inventory to allow them to operate with lean inventory while increasing sales, turns and fill rate.
- Proactively process Product Life Cycle Management: no longer available, replaced, new product, etc.
- Prepare reports: year-over-year inventory, sales and turns progress for distributor reviews
- Monitor and correct EDI data errors
- Prepare reports and coordinate pricing updates required for data management
- Assist with Implementations of new distributors to the program
- Travel to distributors for face-to-face meetings when needed
6-10 years of experience
Coordinate information, provide competitive finance quotes and manage accounts for commercial clients. Approve and track processed agreements to ensure all information is accounted for and correct.
- Supports outside sales to develop and maintain producing client relationships
- Proofread and approve customer agreements/contracts
- Research account history, review credit reports, obtain approvals across departments
- Take customer service phone calls and resolve customer issues via help desk requests
- Cross-train with coworkers and provide support on corporate program initiatives
- Trained new hires on software and processes
6-10 years of experience
Manage three Developmental Disabled / Mentally Ill Residential Programs
- Identify and resolved client concerns and alleviate communication problems, while complying with HIPPA regulations and maintain privacy of PHI
- Supervise and evaluate twenty employees
- Manage consumer accounts and personal health information
- Serve as liaison between program manager, Staff and Supports Coordination
- Process payroll through ADP system, Billing CLS Profile with Network 180
0-5 years of experience
- Administer customer service operations for national automotive marketing programs.
- Network with clients and various departments to manage day-to-day program operations.
- Propose projects for program enhancement and manage workflow through multiple departments to complete.
- Mentor teammates and conduct continuous training on program rules per client specifications.
- Implemented department wide system to evaluate internal performance, and improve quality of service.
0-5 years of experience
- Managed Worker’s Compensation Insurance accounts within a Safety Group
- Worked closely with retail insurance agents and provider underwriters
- Processed multiple policy requests and accounting tasks per day
- Resoled problems and correcting policy errors
- Provided quotes and execute online policy changes for worker’s compensation
6-10 years of experience
- Provide budgeting, grant writing and reporting support to the Executive Director.
- Accounts Payable: prepare requisitions and remit invoices, deposit incoming funds.
- Human Resources: maintain personnel files, prepare payroll and accrued time reports.
- Maintain database and records and act as point person for the organization’s annual audit.
- Hire, train and supervise the Administrative Assistants (6 month rotations).
0-5 years of experience
- Analyze expenses of various types for reasonableness and classification including prepaids, tradeshow costs, one-time expenses, travel and living, and depreciation.
- Forecast monthly expected indirect charges and open commitments.
- Evaluate budget, forecast and year-over-year variances on a monthly, quarterly and annual basis.
- Create pivot tables and charts for division leaders for internal program operations reviews.
- Assist Inventory Manager with monthly close and month end responsibilities.
- Create shipping orders and prepare journal entries for items shipped on a weekly basis.
Program Administrator Duties and Responsibilities
To accomplish their primary goal of ensuring that the program or project for which they are responsible is successful and effective, Program Administrators perform many tasks. We analyzed several job listings to identify these core Program Administrator duties and responsibilities.
Manage Program Staff Program Administrators are responsible for selecting the staff to carry out a program or project. They supervise the staff and monitor their work, as well and coaching and mentoring them in their daily duties.
Manage Program Budget Program Administrators must manage the budget for their program, accounting for expenditures. In some cases, they may need to write grant reports or find funding to support the program or a particular project.
Evaluate Program Success To evaluate how successful a program is, Program Administrators observe program activities, collect data and create reports of their findings. They then report these findings to senior management, a board of directors or a funder.
Program Administrator Skills
A successful Program Administrator must have a well-rounded arsenal of managerial, budgeting and leadership skills. Well-organized and forward thinking, they can inspire and lead a group to programmatic success. In addition to these general skills and personality traits, employers are seeking Program Administrator candidates with the following skills. Core skills: Based on job listings we looked at, employers want Program Administrators with these core skills. If you want to work as a Program Administrator, focus on the following.
- Possess strong time management and prioritization skills
- Ability to manage a team and establish cooperative working relationships
- Possess good written and verbal communication skills
- Possess problem-solving and decision-making skills
- Highly organized with attention to detail
- Skill in using personal computers and a variety of software applications
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Program Administrator toolbox and broaden your career options.
- Familiar with project management disciplines
- Experience with MUNIS ERP
- Skilled in Sharepoint administration, including uploading document and managing sites and libraries.
Program Administrator Resources
We searched the Web to find the best industry resources to help you continue exploring a career as a Program Administrator. From thought leaders to industry groups, this list is packed with opportunities to learn, connect and engage. On the Web
PMStudent – An excellent resource written specifically for those who are new to the world of Program administration.
Eight to Late – This smart blog provides scholarly takes on program management.
A Girl’s Guide to Program Management – This blog has won multiple awards for providing top-notch insights from the point of view of a female Program Administrator. On LinkedIn
PM Community – Product/Portfolio/Program/Project Manager – A large community for professionals such as Program Administrators to connect with peers who face similar challenges and goals.
PMO Practices — Best Project Manager Group for Project, Program, & Portfolio Management Offices – Join the discussion about best practices for Program Administration and Management. Program Administrator Books
Project Management for the Unofficial Project Manager – This book offers practical, real-world insights for effective Program Administration and guides you through the essentials of the people and project management process.
Project Management: Secrets Successful Project Managers Know And What You Can Learn From Them – Tips and tricks from program management experts.
Strategic Project Management Made Simple: Practical Tools for Leaders and Teams – Provides a step-by-step process with an interactive thinking tool that takes a strategic approach to designing projects and action initiatives, to make you a more successful Program Administrator.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
