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Scheduling Coordinator Resume Samples
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0-5 years of experience
Planned and conducted new employee orientations, while maintaining and updating employee and client information on the company database
- Presented training seminars for in-services to staff including HIPAA, Infection Control, OSHA, Violence In The Workplace & Blood borne Pathogens
- Served as link between clients & employees by handling questions, interpreting & administering contracts as well as helping resolve work related problems
- Scheduled between 3,000-4,000 hours for aides, nursing & therapy weekly, scheduling and confirming medical appointments for patients
- Identified staff vacancies, recruited, interviewed & selected applicants, cutting overtime down by 30% and handling payroll for employees
- Responsible for intake of patients to agency, assisting families with information on agency services
- Data entered Medicare orders, scheduled appropriate Medicare visits for HHA and CNA
0-5 years of experience
Administered the schedule of over 100 clients and 100+ caregivers. Assuring all information entered is accurate and up to date.
- Organized the addition of over 1200 hours to the schedule in seven months
- Acted as a liaison between Human Resources and Customer Care. Coordinated customer preferences with caregiver attributes
- Managed time sheets and assured compliance to care plans. Managed daily adherence to schedule by caregivers.
- Created, refined and updated a schedule with over 4000 visit hours per week.
- Conducted supervisory visits to client homes. Assured conformity to DADS regulations.
- Communicated with clients and caregivers of any schedule changes, cancellations or additions.
- Acted as on-call manager during non-business hours.
- Drafted detailed notes of caregiver interaction and communication with families.
- Documented caregiver injuries and complied with procedures to address these occurrences. Reviewed caregiver incident reports for accuracy.
- Created tracking system to manage shift offers and refusals of shifts in an effort to accurately document caregiver level of participation. Generated reports as required to coordinate action of other departments or management.
0-5 years of experience
Managed all scheduling to include Operating Rooms, Treatment Center, and Radiology Services
- Coordinated with physician office Surgical Coordinators for optimal and efficient usage of time
- Accurately and promptly coordinated scheduling, rescheduling and cancellation of physician appointments so to maximize resource utilization for optimum efficiency
- Maintained physician surgery schedules to maximize utilization of OR block time
- Ensured appropriate documentation is obtained so that surgery can proceed as scheduled
- Proactively offered surgery time to physicians
- Provided appropriate ICD-9 and CPT-4 codes to inpatient and outpatient surgical procedures
- Communicated directly with Physicians, Directors, Nurses and other support staff
0-5 years of experience
Provided professional support to patients, families and clinical staff
- Coordinated multi-disciplinary staffing at appropriate regional branch office
- Maintained and updated patient files, data processes and charts for billing
- Promoted quality services in accordance with agency policies and procedures
- Complied with federal, state and local guidelines for services
- Reviewed and completed payroll and made daily adjustments
- Collaborated with Supervisor and Manager to best assist team at all times
0-5 years of experience
- Coordinated the scheduling of medical and therapeutic services provided to homecare patients
- Responsible for compiling and maintaining physicians’ orders and patients’ medical records
- Determined patients’ eligibility for Medicare benefits
- Reviewed payroll information and edited, when necessary
- Computerized data entry
- Prepared 485’s and submitted, via facsimile, to physicians
0-5 years of experience
Managed and scheduled over 140 STNA’s, LPN’s, RN’s, RCA’s and Hospitality Aides
- Organized, structured and supervised the center’s preceptor training program
- Educational support person responsible for maintaining required documentation and compliance with all state and federal laws and regulations
- Functioned in HR capacity as assigned and in absence of HR manager
- Reported scheduling and staffing to department heads daily
- Ensured an ongoing high level of staff engagement, empowerment and development
- Compiled, analyzed and reported weekly, monthly, quarterly and annual staffing statistics
0-5 years of experience
Prepared billing and coding data, collected insurance information in accordance with HIPPA guidelines
- Adapted quickly to medical administrative role and worked efficiently with team
- Communicated effectively with patients and dental office staff concerning upcoming scheduled procedures
- Tailored dental appointments to ensure the highest level of quality and satisfaction for patients and dental office professionals
- Checking messages and answering multi phone line
0-5 years of experience
Served as liaison for Recruiters for candidate processing
- Using Outlook calendar, coordinated interview dates and times for identified interview team with the candidate’s availability
- Communicated with candidates regarding availability for office interviews
- Scheduled concise interview times with identified interview team members, including specific time, location, position, and candidate’s name
- Composed candidate communications providing specific details in connection with upcoming interviews
- Using Outlook calendar, scheduled strategy and debrief discussions with interview team and others as necessary
0-5 years of experience
- Manage cross functional team for scheduling instructors, courses and their respective locations for over 400 classes.
- Manage and coordinated all continuing legal education which provided an additional revenue source.
- Interviewed and hired instructors.
10+ years of experience
Responsible for standard office operating procedures including listening to customer needs, scheduling deliveries/service calls, answering phones, and completing appropriate systems entries or paperwork according to company procedures with a high level of customer satisfaction.
- Ensure that all work is conducted in an efficient and professional manner.
- Accurately report work completions or status of assignments that were unable to be completed, including reason, re-schedule information and follow up required.
- Provide data analysis by researching missing and incorrect orders and analyzing customer order issues.
- Maintain a database of missing and incorrect orders using charts and graphs on an Excel spreadsheet.
- Responsible for contacting/emailing appropriate personnel to correct missing and incorrect issues.
- Responsible for conducting and collecting customer satisfaction survey responses in the Home Delivery department to improve customer experience/expectations with home delivery technicians, and scheduling.
- Assisted in conducting interviews with candidates for Home Delivery Scheduling Coordinator position and helped in making new hire decisions.
10+ years of experience
Ensured that all 154 pharmacies in NH, ME, MA, NY and VT are open and operating during business hours so as to offer maximum customer service while minimizing company expense.
- Responsible for scheduling all 475 Hannaford retail pharmacist‘s coverage including vacations, holidays and emergency situations.
- Thrive in a fast paced, changing environment.
- Directed all pharmacy communication between corporate and retail stores. Supported all senior management acting as the liaison to the retail store managers as well as district support personnel.
- 24/7 emergency response for sick calls, turnover, rotation changes and new hires.
- Provided detailed cost analysis for premium pay and travel expenses associated with store staffing fulfillment. Developing procedures and guidelines for pay/expense approvals.
- Addressed daily scheduling conflicts, questions and special requests.
- Maintained and updated Pharmacy website and Hannaford Intranet.
- Built scheduling reporting capabilities in Excel.
- Developed automation opportunities for existing manual reporting functions.
- Created and maintained spreadsheets for our departments’ intern program.
6-10 years of experience
Successfully oversees comprehensive administrative duties with a focus on scheduling daily appointments for all specialties.
- Meticulously verifies insurance information, which includes No fault and Workers Compensation.
- Ensures proper authorization for procedures, and produces charts for the surgery center.
- Dialogues frequently patients to communicate appointment times and general reminders.
- Manages a multi-line telephone system and maintains up-to-date patient information on a database.
6-10 years of experience
Scheduled the following Procedures: Colonoscopy, EGD, 24 hour PH study, Esophageal Manometry/Motility, EUS, ERCP, MRCP, Flexible Sigmoidoscopy, Capsule Endoscopy, Abdominal Ultrasound, Barium Swallow, CT abdomen, CT Pelvis
- Entered Patient Demographics, Created and Maintained Patient Charts, Electronic Medical Records
- Verified Insurance Eligibility & Obtained Referrals/Precerts
- Collected Co-Pays, Past Due Balances at Check Out, Posted & Balanced Patient Charges, Deposit Drop
0-5 years of experience
Scheduling appointments for clients for states four different states.
- Sold marketing materials to clients for the company.
- Translated for clients in French, Hindi, and Punjabi in evaluation meetings.
- Responsible for all importing and exporting of client’s information.
- Used Microsoft Office to administer data reports as well as organize company information.
- Trained as well as supervised groups of new employees
- Recognized as employee with most contribution to selling marketing materials for consecutive weeks
10+ years of experience
Daily review previous day charges to ensure they are encoded properly and billed to the correct patient account. Auditing of patient accounts.
- Apply ICD-9-CM and CPT codes when information is missing on precertification form for proper insurance approval.
- Handle all telephone communication flowing in and out of the department. Provide all information to appropriate staff members insuring an efficient flow of the day of surgical schedule.
- Surgery scheduling, coordination and ensure pertinent information is accurate and special surgical equipment request are fulfilled.
- Attentive at all times of medical staff on duty in surgery department.
0-5 years of experience
Responsible for pioneering an online system to reorganize patient information.
- Schedule appointments for nurse and patients ensuring optimal customer service in very busy enviornments.
- Maintain organization of files by managing patient records and performing data entry services.
- Oversee preparation and coordination of correspondence related to patients.
- Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Provided excellent customer service and support skills to clients and strictly adhered to all company policies and procedures.
0-5 years of experience
Schedules shifts and hours by matching caregiver qualifications and availability to client’s needs.
- Communicates new assignments and/or schedule changes to caregivers and clients.
- Processes either manually or via computer, the data necessary to initiate accurate payroll and billing processes.
- May assist with the input, verification, and release of billing and payroll information as well as the assembly of data for financial reporting purposes.
- Computes wages and records data for use in payroll processing and competitive rate studies.
- Works with Care Coordinator and Human Resources Specialist to assist in resolution of caregiver issues
0-5 years of experience
Responsible for scheduling all out patient diagnostic procedures for Baptist facilities
- Vital functions include timely responses to incoming scheduling calls from physicians and patients
- Accurate and complete data gathering and entry in computer systems
- Maintaining appointment grids in scheduling systems
- Duties include: pre registration, scheduling, payer identification, verification, referral to financial counseling and point of service collections
- Enter icd-9 & cpt-10 codes accurately into scheduling system.
- Adhere to all HIPPA rules and regulations
0-5 years of experience
Scheduling patients for 5 Gastrointerologist.
- Pulling benefits and confirming procedures for the next day.
- Retrieved messages from voice mail every hour.
- Completed Endo sheet for every patient scheduled and mailed out prep instructions.
- Scheduled procedures for walk-in patients and also for patients that are being seen in the office.
- Coordinated hospital Endo schedule accordingly.
- Scheduled EGD, Colonoscopy, Hemorrhoid Banding’s, VCE’s ERCP, EUS, Insertions & removal of Peg Tubes and EGD with Bravo.
- Answered procedure related questions for patients when they call the office.
0-5 years of experience
Coordinate daily scheduling for over 200 healthcare providers at over 31 facilities throughout Michigan. Develop and maintain relationships with administration and staff at facilities. Implement tracking tools to monitor staffing efficiencies and metrics.
- Perform all functions relating to client schedules.
- Field calls from staff and clients to adjust schedules as needed and handle issues as they arise.
- Assist with 24-7 call and coordinating duties as assigned.
- Attend recruiting events in order to uphold the brand, message and goal of securing top-rated staff on behalf of the organization and expansion of customer base.
- Maintain good communication and a positive relationship with employees to promote employee satisfaction.
- Assist with recruitment process from inception to completion.
- Work closely and communicate with recruiting and credentialing departments throughout hiring and credentialing process to move candidates along.
0-5 years of experience
Responsible for scheduling shifts by matching caregiver qualifications and availability to client’s needs.
- Communicate new assignments and schedule changes to caregivers and clients.
- Processes the data necessary to initiate accurate payroll and billing processes.
- Computes wages and records data for use in payroll processing and competitive rate studies.
- Works with Care Coordinator and Human Resources Specialist to assist in resolution of caregiver issues
0-5 years of experience
Work with all levels of audit and tax professionals to coordinate and assign resources to client engagements and updating applicable software as needed.
- Attend weekly scheduling meetings with designated scheduling Principals and assist in resolving client engagement conflicts.
- Manage daily firm utilization of resources, including paid time off and other requests from audit and tax professionals.
- Prepare capacity reports to identify production shortages or overages for the Busy Season.
- Reserved all amenities as well as Video Conference system for scheduling meetings between New Jersey, New York and Boston offices.
- Assist with employee relations issues.
- General administrative duties.
0-5 years of experience
Maintained standard number of hospital schedules
- Support Medical Director at site-scheduled contracts as needed
- Communicated scheduling policy and protocols to providers
- Develop strong relationships with clinicians via the phone, establish strong relationships with team-members
- Maintained monthly reports for management
- Reconcile clinician hours each month and submit reports to payroll department.
- On-call responsibilities for one week out of the month
0-5 years of experience
Manage Storer Information Management System (SIMS) database; scheduling programs and updating contracts and formats
- Research competitive networks and create reports for strategic planning
- Implement show schedules based on competitive and ratings analysis
- Execute confidential projects for program planning needs
- Conceive original programming ideas
0-5 years of experience
Follows procedures on scheduling patients for appointments and tests.
- Responds to telephone inquiries from patients, physicians, and employees regarding referrals and other services offered.
- Calls patients to schedule tests when the requisition is received in the office.
- Completes all paperwork on each patients visit and forward them to nurses and techs.
- Working one on one with patients to arrange a full days worth of appointments in order to be scheduled for different procedures.
- Keeping database of all patients seen in the Structural Heart Clinic up to date.
0-5 years of experience
Schedule pediatric and adult ophthalmic surgeries for three pediatric ophthalmologists.
- Coordinate surgical procedures and testing with surgeons and technicians in other specialties.
- Schedule pre and post-op clinic appointments.
- Extensive face-to-face and telephone patient interaction scheduling and explaining pre-operative requirements, and surgical schedule changes.
- Complete and submit insurance company prior authorization forms.
0-5 years of experience
Greeted patients, notified Doctor and Assistants through non-verbal communication.
- Made follow-up calls to patients on Recall System.
- Scheduled Prophylaxis appointments and other types of treatment.
- Verified Dental Insurance Benefits and determined co-payments for patients.
- Assisted Hygienist with entering Periodontal and Scaling information into SoftDent.
- Assisted Office Manager with Open/Close procedures.
0-5 years of experience
Answer all calls related to scheduling questions, problems or concerns from clients and field staff
- Scheduled all clients visits for all HHA’s and prioritizes schedules according to clients needs and skills of HHA’s
- Track and maintains employees information including refusals, absences and tardiness
- Track and maintains authorizations for clients
0-5 years of experience
Responsible for creating schedules for new wellness accounts in the different locations.
- Maintain and update schedules to send daily monitoring reports for Program managers and Logistic Coordinators.
- Deactivate locations in EZappt/ApptPlus Links for completed Biometrics screening events.
- Assist with scheduling interviews and job offer process for CST.
0-5 years of experience
Interact and respond to a high volume of client inquiries via telephone, email, and in person
- Explain company model, products and marketing services offered
- Coordinate with and schedule potential clients to meet with Development Director
- Answer client inquiries with accuracy and precision
- Handle and resolve any issues or complaints
- Track client progress in MS Excel
10+ years of experience
Scheduled appointments for patients and per Dr request by mail, phone, computer or in person.
- Recorded time and date of appointment in computerized appointment book.
- Was instrumental in coordinating labs and procedures per doctors’ requests.
- Trained front desk and check out staff.
- Notified patients of copays and outstanding balances.
- Verified correct patient in IDX, demographics and update insurance information.
0-5 years of experience
Greeting patients with a warm welcome to the office upon arrival.
- Checking patients into office and assisting with the patient form process, making sure patients properly fill all legal documentation securely and confidentially. Insuring that patients understand all paperwork and as to what they are signing by clearly explaining each one.
- Managing incoming and outgoing phone traffic, directing and or taking messages for office.
- Scheduling patient appointments and taking patient information at time of scheduling due to what patient’s needs are.
- Managing the doctor’s schedule and his personal appointments.
- Managing patient progress, files and concerns post appointments, by calling to check on any updates in patient health and scheduling follow up appointments.
- Keeping in contact with referring doctors, managing marketing of office by keeping up with social networks statuses and testimonials.
6-10 years of experience
I am responsible for scheduling a variety of radiology and nuclear med scans by phone and fax. I schedule for two facilities. I am responsible for obtaining prior authorizations from all insurance companies.
- Obtain patient demographic and personal information and document it.
- Screen patients to make sure they are safe to have procedures done.
- Follow up on orders called on that have not been scheduled.
- Gather all necessary information {required by insurance companies to obtain a prior authorization} fax to them, follow up.
- Send/fax report requests.
0-5 years of experience
Call Center Environment, answering multiple phone lines in a high volume setting with the best
customer service possible.
- Assist customers with requests and service needs
- Manage work schedule for many independent contractors by phone and other electronic means.
- Data Entry
- Multi task many different kinds of duties.
- Make sure to gather all appropriate information to provide an interpreter to many different patients
- Understand the importance of HIPPA
0-5 years of experience
Assist in the administration and organization of the Services for You caregiver program for the purpose of providing support services for residents.
- Responsible for the daily organization and coordination of all caregiver scheduling.
- Daily maintenance of caregiver and resident records and files.
- Daily data entry, including information regarding schedules and processing time sheets to provide payroll and billing hour reports.
- Assist with facilitating caregiver staff meetings and training.
- Assist medical nurse and front desk when requested.
- On call every other weekend to respond to any and all challenges that arise.
10+ years of experience
Answered calls from patients, doctors offices, nurse case managers and insurance adjusters to make appointments for diagnostic imaging services within a network of facilities
- Proficient in ICD-9 coding of medical reports based on diagnosis.
- Checked bills against A/R and entered data of new bills, especially EMG bills with multiple study codes, into AS 400.
- Assisted with general office duties such as mail, filing, and faxing.
- Worked with a team of schedulers to handle peak tasking
0-5 years of experience
Schedules appointments for all patients undergoing Transplant Initial Evaluations, yearly Re-evaluations and other appointments needed as directed by Transplant Physicians
- Responsible for scheduling routine and urgent Kidney Biopsies, stent removals as directed by Transplant Physicians as well as other complex procedures such as CT and MRIs
- Responsible for scheduling Gastroenterology procedures such as Colonoscopy, Endoscopy in the Gastroenterology Lab as directed by Transplant Physicians
- Responsible for scheduling post Transplant follow-ups on Kidney/Pancreas/Liver patients under the Long Term f/up database
- Answers the main Organ Transplant Line and processes calls as appropriate
- Assists other care team members to assure optimal patient care
- Proficient knowledge in MS Office, MS Powerpoint, PMA/Velos, medical terminologies, excellent oral and communication skills, outstanding customer service, fluent in English and Tagalog, conversational Japanese, 45 wpm, 10 key speed
0-5 years of experience
Provide superior customer service greeting, dismissing and scheduling patients
- Collecting payments, verifying insurance coverage and present financial policies to patients.
- Answer incoming phone calls to assist with answering general inquires, screening new patient and effectively resolve customer complaints.
- Assist with marketing promotional and networking events.
- Accurately maintain patient records, correspondence and referral letters.
- Provide assistance with referring patients to specialist.
0-5 years of experience
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases for scheduling purposes
- Set up and manage paper and electronic filing systems, recording information, updating paperwork, or maintaining documents
- Greet visitors or callers as they arrive for their scheduled appointments and direct them to the person to meet their needs
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients and customers
0-5 years of experience
Worked directly with Medical Director of E.D.
- Created monthly schedules for E.R. physicians
- Completed payroll each month
- Assisted in reviewing new hires applications and credentials
- Constant communication with physicians to manage and fill open shifts
- Assisted in meetings and planning of events for E.D staff
- Received and distributed mail
0-5 years of experience
Responsible for taking calls and responding to e-mails/ faxes pertaining to scheduling cases for our laser services conducted in operating rooms at hospitals within the region.
- Able to present a great deal of organizational skills
- Knowledge of medical and O.R. terminology.
- Schedule surgeries from facilities on the East Coast, Central, and West Coast.
- Speak in a professional manner with all facilities and keep all patient information confidential in relation to HIPPA Regulations and Guidelines.
- Answer all calls pertaining to Scheduling. Present a great deal of organizational skills, able to multitask and have a great eye for details. Flexible work schedule which required working on weekends, holidays and also after hours for on call coverage. Able to communicate to a wide audience including: doctors, hospital staff, internal operations team, internal sales team and management.
6-10 years of experience
- Answer calls for high volume law firm with multiple incoming lines.
- Direct attorneys, clients, and vendors in a professional, approachable manner.
- Managed for 10 -12 employees including HR functions like performance reviews and corrective action; responsible for scheduling front desk help rotations.
- Assisted in filing, data entry, and other tasks as requested for many attorneys and staff.
- Primarily worked with Client Profiles software and Word as it interacted Client Profiles.
- Worked in Microsoft Outlook for email and scheduling and Cisco software for telecommunications.
0-5 years of experience
- Coordinate scheduling/staffing 480 new monthly admissions nursing, physical, occupational, speech therapy and medical social services according to physician orders.
- Maintain adequate medical/office supplies for patients/staff.
- Report saving opportunities regarding supplies to our corporate office.
- Resolve/assist associates with computer problems.
- Resolve internal/external customer problems.
6-10 years of experience
Create and Maintain Resident Care Staff schedule for both Assisted living and Memory Care Units.
- Responsible for New Hire process for all departments, includes all necessary paperwork as well as hiring employees into our payroll system.
- Assists with recruiting and new hire orientations
- Assisted with payroll duties using Kronos Payroll software.
- Responsible for maintaining transportation schedule for all resident doctor appointments
- Responsible for answering phones, along with light reception duties
- Coordinator of Personal Solutions Program
0-5 years of experience
Manage and schedule 12 CNAs and nurses
- Schedule patient visits
- Manage payroll, billing, Lifeline payments, Lifeline installations, Managing Lifeline Systems
- Write and set up referrals with different insurances in Data base system
- Review and set up care plans and client information packets
- Advise, train, and evaluate CNAs on patient care
0-5 years of experience
[company name] Medical Coordinator – responsible for scheduling, ordering, inventory, and precise record keeping for approximately 400 patients.
- Assistant to Call Center Manager – responsible for training new staff as well as standing in for manager during absence.
- Oversee Scheduling for Neuro-diagnostic testing for 3 branches.
- Telephone Customer service/scheduling – responsible for answering/routing calls and scheduling appointments within a heavy inbound call center.
0-5 years of experience
- Maintain availability from physicians and create monthly emergency room schedules for 7 hospitals
- Edit and post schedule, and fill remaining shifts throughout month
- Set up orientation for new physicians
- On call rotations for emergency scheduling line
- Book travel accommodations when needed
10+ years of experience
Daily responsibilities include scheduling for 6 dentists and 8 hygienists
- Greeting all patients
- Preparing for and running morning huddles
- Compiling daily production numbers for all clinical staff
- Track reappointment rate for all patients.
- Weekly mailing for recall appointments and appointment
- HIPAA compliant emailing of patient’s records
6-10 years of experience
Responsible for appointment scheduling for eleven doctors using Greenway software.
- Operate multi-line phone system.
- Check patients in and out.
- Update patient information records.
- Host our Newborn informational class.
- Coordinate medical record releases.
0-5 years of experience
Responsible for handling the scheduling for over 50 union technicians with time sensitive work for high profile clients.
- Coordinating complex work orders involving state of the art duplication and distribution technology, as well as assigning them to the proper technicians according to their skill levels and capabilities.
- Working closely with International Coordinators to meet the exact specifications of clients requests.
- Strong sense of multi-tasking required with an ever changing schedule, as well as constant shifts in priorities and due dates
- Part of 2012 Technology & Engineering Emmy award winning team, honored for excellence in large scale mastering,
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[Scheduling Coordinator]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
