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Service Coordinator Resume Samples
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0-5 years of experience
Consistently exceeded monthly sales goals by $7000.
- Delivered exceptional customer service, going above and beyond normal expectations when answering questions and resolving disputes.
- Achieved two certifications to increase my knowledge of service procedures.
- Created service plan of action to increase efficiency of service time by 10%
- Trained and developed new employees resulting in an increase of store efficiency by 25%
- Given the responsibility by the general manager to order expendable supplies for the store at my own discretion.
0-5 years of experience
Helped identify issues of concern for children ages 0 -3 years and recommended interventions to address needs.
- Built long-term relationships with each child and their family, and served as an on-going resource to them.
- Coordinated required performance evaluations and assessments with early-childhood experts bi-annually or as required.
- Co-created and monitored Individualized Family Service Plans to achieve developmental goals.
- Conducted meetings with School Districts to determine eligibility for transfer to committee for pre-school education.
- Trained new staff in the principals and procedures of Service Coordination.
0-5 years of experience
Communicated with participants via telephone to answer questions; explained, informed and addressed complaints.
- Completed a person-centered assessment; listened to problems and conducted an accurate evaluation.
- Provided participant with choices of service providers and designed a service plan.
- Ensured that participant got authorized services and that services met participant’s identified needs and goals.
- Maintained and updated filing.
- Requested and justified units.
- Recorded daily activity in computer database system.
0-5 years of experience
Managed and supervised staff residential direct care staff for individuals with developmental disabilities.
- Recruited, hired, trained and managed all direct care staff.
- Maintained all individual banking and residential homemaker needs
- Weekly scheduling of all direct care staff.
- Conducted required State and County Board trainings for all staff.
- Supervised staff of 20 direct care and office personnel
- Conducted weekly residential home inspections ensuring quality service was being provided.
- Generated all weekly, monthly and annual reports as well as unusual incident reports.
0-5 years of experience
Partnered with doctors and nurses to provide excellent patient care through planning, organizing, evaluation and improvement.
- Scheduled appointments, maintained patient accounts, and prepared patient treatment calendars.
- Called and verified insurance information for approval of medical procedures and submitted claims.
- Demonstrated knowledge to maintain compliance with OSHA standards for health care staff and assist new staff member orientation.
- Partnered with clinical supervisor to provide excellent care to patients and patients’ families.
- Completed Physician orders and data entry.
- Changed IV meds and prepared post mortem care.
6-10 years of experience
Diffuse and resolve various customer situations while maintaining the balance between the interests of the company and customer satisfaction
- Exceeded customer expectations by locating hard to find items, and recommending alternative options for out of stock pieces
- Demonstrated skillful communication and negotiation skills
- Excellent track record of phone call stats
- Led and motivated staff to achieve high levels of productivity and customer service
- Organized work records and filed reports
0-5 years of experience
Successfully coordinated on time shipment of $11 million worth of products to clients.
- Able to meet on time delivery rate of 90% per a month.
- Able to meet inventory turnover rate of 4.2
- Analyzed distribution center inventory levels to ensure in-stock targets are met for present and future demands.
- Monitored and analyzed sales for assigned product lines on a daily basis and place orders thru internal production or third-party vendors.
0-5 years of experience
Managed technical team consisting of 20 engineers / porters work assignments in various aspects of the building maintenance and tenant services.
- Billed work orders for two properties, closed out all billable and non-billable service requests on a semi-monthly basis utilizing MP2.
- Conducted tenant meetings on monthly basis regarding upcoming lease renewals, concerns and productivity.
- Supervised tenant service budgets; applied general ledger accounts to appropriate financial reports.
6-10 years of experience
Facilitated planning, development, evaluation, monitoring and implementation of Individualized Service Plan for people with developmental disabilities, regarding Medicaid services.
- Educated individual and families about available Medicaid services and support.
- Prepared, maintained and updated accurate and thorough records and reports related to person with developmental disabilities and Medicaid services available to that person, in a timely manner.
- Provided advocacy for rights of individual with developmental disabilities.
- Ensured fulfillment of health, welfare, and safety needs of individuals with developmental disabilities, in a proper manner.
- Performed documentation of all periodic visits to service providers and individuals.
6-10 years of experience
Answered and rerouted all incoming service calls.
- Created detailed appointment schedules for all service advisers.
- Maintained all filing consisting of customer information and service repair orders.
- Ran customer warranty reports for all appointments.
- Answered all customer questions over the phone prior to service appointment.
- Assisted with cashier duties and vehicle pickup.
- Performed follow-up courtesy customer service phone calls.
0-5 years of experience
Supported over 65 clients whom were gravely disabled.
- Established, maintained and co-facilitated therapeutic relationships with clients and their families
- Performed service coordination functions of assessing, planning, linking, monitoring and advocating on assigned clients
- Collaborated with other services and agencies such as Conservator’s Office, Public Defender’s Office, Adult Protective Services Department of Corrections and Rehabilitation and County Mental Health Services.
- Focused on mental health settings, outpatient and inpatient clinic services.
- Worked as part of a multidisciplinary team with a thorough understanding of client rights, conservatorship process and knowledge of basic medical and psychiatric terminology.
- Aided with insurance eligibility, diagnosis and codes, client plans, progress reports, quarterly visits within two counties and assessments.
- Responded to crisis situations; on-call services conducted
0-5 years of experience
Developed rehabilitation plans that met resident’s needs for a 20 bed Crisis Home
- Adept in documentation of progress reports, rehabilitation plans, services provided, behaviors of clients in relation to patient treatment
- Observed, assessed, and recorded resident behaviors, resident vital signs and medication compliance
- Provided a safe and therapeutic environment for staff and clients
0-5 years of experience
Supervised food service staff of 8 and ensured proper execution of meal programs
- Assisted parents in English and Spanish with the National School Lunch Program
- Worked with agencies to ensure compliance of national and local policies
- Compiled and administered breakfast and lunch data for monthly reports
6-10 years of experience
Responsible for maintaining mutually beneficial relationships with patients and families, referring physicians, and dialysis centers, and community
- Responded to requests received via telephone, mail, email, and direct inquiries
- Scheduled and confirmed transportation for patients to and from appointments
- Performed administrative duties including typing, filing, and verifying patient information as needed
- Manually generated billing spreadsheets/templates to be sent to insurance companies and patient estates to clarify charges and necessity of services
- Implemented a Quality Assurance model that would ensure clear, accurate info be sent to all concerned parties regarding various treatments in a timely manner
- Scheduled and confirmed transportation for patients to and from appointments.
0-5 years of experience
Acted as primary contact for responding to customer needs and concerns and for the creation work orders
- Managed scheduling and a dispatch service for technicians
- Developed a safety program for Employees along with a DOT program.
- Responsible for handling managing client accounts, including preparing, maintaining and receiving invoices
- Promoted from a Parts Technician position to Service Coordinator within two months.
- Travelled to Colorado and North Dakota to meet with customers and to support our technicians in servicing customer needs
0-5 years of experience
- Communicated with clients, and their employees, via chat and email
- Drafted clear, concise responses to employee inquiries and concerns
- Summarized program rules and earning structure of client programs to employees
- Reconciled issues with upset employees via written communication
- Managed fifteen email accounts for client companies
- Documented each communication thoroughly in content management system
0-5 years of experience
Create pricing and format of season and individual ticket sales for first year team
- Facilitate sale of season tickets to new ticket base for newly formed expansion team
- Create season ticket holder information booklet to be included with all orders
- Ensure all season ticket packages were created, packed, and shipped correctly and on time
- Assist with creating and pricing ticket packages, as well as marketing promotions for game days
- Direct customer service team on all new procedures and be head service liaison within company
- Work with sponsorship, marketing, production, and upper management to generate revenue
0-5 years of experience
Maintained a weekly and monthly schedule for service 8 technicians.
- Coordinated emergency calls from service contract customers, dispatching appropriate technician, to the job.
- Responsible for maintaining hours used on each service contract for service contract customers.
- Created Excel spreadsheets for various tasks as directed by supervisor, or as needed to maintain tasks.
- Established relationships with service customers, maintaining excellent customer relations.
- to provide Administrative Support to sales staff, managers and general manager as required.
Service Coordinator Duties and Responsibilities
To ensure that their company’s clients are matched and provided with the right services for them, service coordinators perform a variety of tasks. Core duties and responsibilities include:
Monitor Services First and foremost, service coordinators must be intimately familiar with the services their company (or third-party vendors) provides. This means they must regularly check what services are being provided, staying updated on which services are being introduced or discontinued.
Improve Services An ongoing part of a service coordinator’s job is improving services. They accomplish this by evaluating the quality of their company’s current services and identifying areas which are underperforming. Then, they propose ways to improve those areas.
Match Clients to Services In order to match clients to the appropriate services, service coordinators first evaluate their clients’ needs. This may involve asking them questions and/or meeting with them in person. Based on their evaluation of their clients’ needs, they will match the client with the service or services that best suit the clients’ needs.
Follow-up After matching their clients with the best services for them, service coordinators follow-up with their clients at regular intervals. During those follow-ups, they assess their clients’ satisfaction with the services they’ve been provided.
Resolve Client Issues If at any point in time, their clients’ become dissatisfied with the services they’ve been matched with, it’s the responsibility of the service coordinators to listen to and respond to clients’ complaints. They then must resolve those complaints or, if they can’t be resolved, match dissatisfied clients to new services better suited to their needs.
Service Coordinator Salary
The salary of service coordinators can vary greatly depending on the industry they work in. Here, we’ll look at service coordinators in the healthcare industry. According to the Bureau of Labor Statistics, medical and health services managers, which includes service coordinators, make a median annual salary of $96,540. The lowest paid earn $56,970 per year or less, while the highest paid earn $172,240 per year or more. Service coordinators in the District of Columbia, New York, and California enjoy the highest median annual wage in the United States, earning $124,130, $118,070, and $115,830 per year respectively.
Service Coordinator Resources
Here is a list of helpful resources that provide the latest industry news, learning opportunities, and more information to those interested in becoming a service coordinator:
Service Coordinator Network – With more than 2,000 members, this LinkedIn group is a great place to have one-on-one discussions with fellow service coordinators as well as share insights and ask/answer questions.
American Association of Service Coordinators – This professional association specifically caters to service coordinators who work for housing programs, assisted living homes, or healthcare facilities.
Developing Management Skills – While not geared only to service coordinators, this book can be immensely helpful to service coordinators who are looking to improve their management skills.
Service Management Operations, Strategy, Information Technology – For those seeking to work in or advance in a service industry, this book, “balancing conceptual and applied coverage of all aspects of the management and operation of services,” is one of the most comprehensive introductions to service management.
Emotional Value: Creating Strong Bonds with Your Customers – Lead the competition by learning how to add emotional value to clients’ experiences.
Administrative Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
