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Administrative Services Manager Resume Samples
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0-5 years of experience
Managed a group ranging from 35 to 70 Customer Service Representatives under six Supervisors in a call center environment
- Monitored costs to ensure that profit margins were maximized
- Attended meetings with clients to gather information pertaining to their needs, and disseminated this information to Project Supervisors for implementation
- Evaluated employee performance and made improvement recommendations, determined objectives, and adjusted staffing as required to ensure even workloads among Project Supervisors
- Launched various inbound and outbound call center projects and programs
- Provided direction to various departments and personnel pertaining to various types of programs
- Trained employees as needed to ensure that client specifications were followed and expectations were met.
0-5 years of experience
Provided professional level support to President, COO and management staff. Challenged with the overall management and delivery of HR services, payroll, IT services, and advanced administrative support.
- Rebuilt HR infrastructure by renegotiating cost-effective programs and services and updating eligibility requirements which increased employee participation and reduced company costs.
- Improved confidence in HR department by revising and creating employee policies and practices and expanding on-boarding process.
- Resolved 99% of website customer service calls by addressing complaints, creating a more comprehensive registration process, and managing update process with developer.
- Greatly decreased company’s reliance on outside IT service providers by researching in-house systems and taking over support.
0-5 years of experience
Directed and coordinated administrative services, to include office clerical and support services, mail distribution and messenger services, and telecommunications. Streamlined concepts, practices, and procedures. Managed Administrative department of 16 personnel.
- Created and implemented command-wide personnel tracking tool, giving the Commanding Officer and Executive Officer the ability to see the whereabouts of all command personnel.
- Responsible for the coordination of all travel-related issues for a 400 plus member crew. Maintained a $1.4M travel budget.
- Administered the performance management system, processing an average of 620 reports per year.
- Planned and conducted new employee orientation, fostering a positive attitude toward organizational objectives. Provided daily briefs to fellow Department Heads on personnel and manpower issues.
0-5 years of experience
Worked directly with Senior Vice President(s) on administrative cost-saving projects which included savings in purchasing and health insurance. Coordinated company move and layout.
- Developed dedicated personnel with “internal/external” customer mindset.
- Negotiated the purchase of new office equipment and contracts with new vendors to provide outsourcing and computer purchases and leases.
- Partnered with Accounts Payable to ensure reconciliation of travel expense. Provided cost-cutting solutions by identifying duplications and recommending outsourcing of administrative projects.
- Managed lease car agreements and identified and created policies for improvements of lease buyout options to ensure cost-efficient leasing.
- Served as Secretary to the Board of Directors
0-5 years of experience
Provided administrative and production support to over 75 departments within USC and over 200 events per year
- Oversaw events reservation office
- Communicated daily with trustees, donors, alumni, and visitors of the university
- Hired, trained and managed over 80 part-time workers per year
- Coordinated mailing over 50,000 invitations, formal letters, and information packets annually
0-5 years of experience
Neoconix is a developer/manufacturer of advanced electrical connectors. I joined the company directly after funding. During my two years with Neoconix, we had 48 employees and I was the sole administrative and HR person. I left after a board directed change in the management team and a 50% RIF.
- Managed the startup of the full spectrum of administrative and HR operations, systems, and programs. Created HR policies and procedures, create employee database and developed orientation and training programs.
- Recruitment of all employees. Negotiated all offers, sign-on bonus and relocation packages.
- Set up and managed company payroll, benefit and insurance programs.
- Provided employee relations counsel to supervisors, managers and president. Resolved inappropriate behaviors and poor performance through systematic training and closely guiding and monitoring performance. Developed policies and procedures to ensure consistency among managers in addressing deficiencies.
- Worked with leasing agent to acquire new space for company, managed office move and set up of new building.
0-5 years of experience
Finance Officer responsible for financial planning and analysis developing and managing $44 million biennial budget
- Developed Storm water Cost of Service study resulting in recommended budget with rate options for presentation to Board of Commissioners
- Developed professional services pricing model for cost recovery system
- Successfully developed department technology and performance management plans
- Participated in cross-functional team examining workforce costs and compensation resulting in expense reduction strategies presented to Board of Commissioners
0-5 years of experience
- Managed multi-million dollar national accounts and vendor relationships providing office services for 20 U.S. offices
- Issued RFPs, negotiated service terms and pricing, streamlined the purchasing and invoicing processes
- Supported the VP and Senior Managers of Corporate Real Estate and Facilities in managing 70 international offices
- Partnered with IT to keep all Corporate Real Estate and Facilities office information updated on [company name]’s internal and external
- Managed branding updates for 20 offices and 5 business units; acted as liaison between marketing and print vendor to coordinate frequent corporate branding updates and maintain appropriate inventory levels
- Participated on a Strategic Sourcing Project Team successfully reducing annual expenses for the company by $1.5 million dollars in areas of temporary labor, shipping and freight, and food and beverage services in the U.S. offices;
0-5 years of experience
- Utilized Microsoft Suite to monitor and document personnel records including vacation time, awards, training, and performance reports for a company of 39 employees.
- Prepared and reviewed operational reports and schedules for executive personnel with 100% accuracy.
- Trained two employees on operations management and procedures.
- Created a database to maintain 100% accountability of $400,000.00 worth of equipment.
- Prepared operational reports and schedules to coordinate company and headquarters tasks with available personnel.
6-10 years of experience
Oversaw the day-to-day operations of the Administrative Services Department; including the access to and handling of confidential financial/contact information of both members and contributors.
- Oversaw all aspects of membership/contributor data collection, input, maintenance and updates; including the creation and oversight of ministry correspondence.
- Oversaw the operation and supervision of the mail room, ministry contributions (both online and through onsite donations). Developed and supervised staff of 13 (full-time, part-time and volunteers).
- Trained and developed staff through written instructions and procedures along with individual and group training.
- Trained and developed staff on ministry data bases and software programs (Fellowship One, ACS, 5PM and @Task).
- As it related to the scope of departmental responsibilities, researched, negotiated and established working relationships with vendors. Established and maintain ministry standards and requirements necessary to work with organization.
- Without the benefit of an established departmental budget, responsible for tracking, maintaining and approving departmental spending as it related to supplies, purchases and annual expenditures.
6-10 years of experience
Supervised, hired, evaluated, and trained clerical staff, oversaw department operations, and delegated tasks to ensure timeliness and accuracy. Created numerous policies, procedures, and manuals.
- Responsible for all aspects of information technology management including computer support, connectivity, telecommunications, network support, software and hardware maintenance.
- Directed the development of the company’s website and provided project management for several large computer software and systems conversions.
- Planned and implemented an electronic document storage solution for all A/R and A/P documentation.
- Implemented a barcode tracking system for an inventory of over 50,000 pieces of steel.
- Responsible for providing support to over 100 employees for computer software and hardware related issues.
- Oversaw all aspects of building and equipment maintenance, including repairs, janitorial services, office machines, computers, and telecommunications equipment.
- Designed and maintained company intranet. Managed annual review of over 300 forms. Developed and managed the company’s record retention policy. Organized storage and disposal of documents annually.
- Negotiated contracts for and managed all telecommunications including telephones, data connectivity, pagers, and cellular phones.
0-5 years of experience
Directed the supportive services department which performs the day to day administrative functions in support of JC Penney.
- Supported the Sr. Environmental Operations Manager/ JCP FM Project Managers and National Custodial Service Providers.
- Facilitated Custodial Departmental Issues Conference Calls for all Regions.
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.
- Processed Type 2 Equipment Repair Work Orders for USA and served as Awards & Recognition coordinator.
- Ensured accuracy of data for Vendor and Supplier payments received within established time limits.
- Verified information or data Receive and verify invoices for goods and services.
- Maintained and updated vendor files by entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Corresponded with Vendors/Internal Customer and respond to inquiries and provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Served as point of contact for Regional Operation Managers/District Maintenance Supervisors’ to resolve invoicing issues.
- Maintained accounting ledgers by posting monthly account transactions and verifying information or data.
6-10 years of experience
Responsible for overall multi-site operations consisting of 2.8 million square feet of office and manufacturing space. Directed staff of 101 employees.
- Established performance indicators, operating goals, realignment initiatives, productivity improvements and cost reduction programs that consistently improved service output, service quality and customer satisfaction.
- Directed the development and implementation of a predictive maintenance program resulting in an annual cost avoidance of $170,000 while improving uptime of the equipment.
- Negotiated and managed multi-million dollar service contracts supporting site operations.
- Spearheaded energy management projects that reduced operating costs in multiple locations.
0-5 years of experience
Responsible for the oversight of all administrative functions of the organization including office management, programs, purchasing, human resources, volunteers and events.
- Progressively increased level of responsibility due to successful program management.
- Successful development of the volunteer program tripling the volunteer task force in 30 days.
- Project manager for social media campaign resulting in an increase of Face Book fans by 424%.
- Instrumental in streamlined client approval process resulting in monthly increase of client intake by 362%.
- Created and implemented a tactical plan for the success of the Wounded Warrior Workforce Conference resulting in attendance of 65 employers and over 250 veterans.
- Responsible for staffing, recruiting, policies and procedures, file maintenance, reference and background checking, database management, training and development, benefits and risk management.
10+ years of experience
Instituted new employee relations and departmental orientation and training for over 150 employees
- Implemented start-up operations in 2002 not limited to but including set up of phone system, computers, hiring of staff, produced client database, organized layout of office and supplies
- Lead the technological implementation for all office equipment; MFP’s, scanners, servers and paperless system
- Supervised support staff; administrative assistant team, interpreters and courier services
- Answerable for ordering and tracking supplies and food orders for all on site meetings
- Established annual budget for 9 million dollar company as well as coding all invoices accurately for budgetary purposes
- Created and implemented policies and procedures for the organization and educated staff on employment law, office functions and billing needs
- Established as a positive point person for all internal and external business vendors and providers such as Payroll, Accounting, Finance and Information Systems allowing internal services to run smoothly.
- Acted as the Project Manager for all internal projects
0-5 years of experience
Provided administrative support to 16 hospital-based sleep centers in the tri-state area
- Created bi-weekly schedules for 50+ Sleep Technologists
- Provided troubleshooting for all issues pertaining to daily operation
- Monitored quarterly patient flow and utilization reports
- Performed quality assurance of all patient records and electronic charts
6-10 years of experience
Supervisory skills including hiring, scheduling, training, payroll and other administrative tasks
- Purchased supplies and maintained supply budgets for all five locations
- Oversaw activity department, created activity calendar, hired entertainers, and organized outings
- Coordinated the development of menus and trained staff on food safety and cooking basics
- Familiarity with laws and regulations regarding the operation of a Class F Assisted Living Community
0-5 years of experience
- Coordinated all department functions for team of 15 employees.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Contacted providers to discuss status of re-billing and reimbursement process to ensure account resolution.
- Supervised and trained front end staffing.
- Improved communication efficiency as primary liaison between departments, clients and vendors.
- Directly supported CEO in managing operation work flow.
- Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intentions.
0-5 years of experience
Provided all of the Executive Assistant job duties as listed below.
- Trained and supervised staff and volunteers.
- Wrote and implemented office policies and procedures for 4 business offices.
- Created Administrative Assistant Manuals and policies for each of the 4 Administrative Assistants.
- Served as the main point of contact for all vendors and oversee all facility related issues.
0-5 years of experience
- Assisted with accounting initiatives, such as generating monthly cost reports and reconciling credit card expenses by verifying receipts and invoices.
- Prepared briefs detailing the viability of corporate investments in human capital, facilities and/or equipment and their potential return on investment.
- Supported IT/3Com phone system infrastructure by serving as the phone system administrator and trainer.
- Coordinated and manages office moves and/or relocations; participates in evaluation of possible office spaces.
- Developed and implemented administrative procedures and workflows for support services.
0-5 years of experience
Managed a staff of six and the daily operations for a $130 million division
- Coordinated the space planning and office move of four buildings to one location of 300 employees with no down time to the customer or daily functions
- Renegotiated service agreements with wireless provider to save the division over $50 K annually
- Organized all department functions – All Hands Meetings and off-site planning meetings
- Provided executive support to the Senior Vice President of Healthcare
10+ years of experience
Manager of administrative services for a leading global strategy and technology consulting firm. Created and implemented administrative systems for the firm’s third largest office. Managed facilities projects such as office space renovation, construction, and maintenance for 85,000 square foot Class A office facility. Maintained client service and solutions-based relationships with senior managers and internal and external clients.
- Managed staff across 5 major administrative departments including daily-use workspace, Reception, Conference and Meeting, Distribution, and Reprographics
- Managed assigned workspace for senior managers and daily workspace reservations for over 700 employees
- Managed administrative operations budgets while maximizing effectiveness and efficiency
- Created requests for proposals for facilities support services and ensured contract and agreement compliance
- Interacted with customers, property managers, and stakeholders regarding daily facility operations and maintenance
0-5 years of experience
Oversaw all aspects of human resources, including recruiting, hiring, on-boarding and exit coordination, benefits administration, compensation, and employee training. Effectively marketed training courses and seminars.
- Managed internal and external company events. Selected sites, negotiated contracts, procured equipment and materials, and developed cost-savings measures. Selected sites and developed relationships with vendors.
- Ensured implementation of Partner Compliance with affiliate agreements.
- Recruited and on-boarded specialized training managers.
- Successfully negotiated training locations across the country.
0-5 years of experience
- Directed all administrative and project support efforts for the company President, Director of Marketing and Director of Operations.
- Served as the primary point of communication for all customers, vendors, and distributors both domestic and international.
- Answered all incoming phone calls, monitored multiple e-mail accounts and online POS system, distributed incoming mail,
- Utilized Microsoft Word, Excel, PowerPoint, Outlook, QuickBooks Pro and UltraCart to process all financial transactions and prepare a variety of correspondence and reports.
- Performed as Sales Manager and Accounts Receivable Manager by finalizing all sales, issuing invoices and following up on any outstanding receivables.
- Ensured that monthly sales goals were consistently met or exceeded with a high level of customer satisfaction.
0-5 years of experience
Litigation Law Firm with 25+ professional staff specializing in Insurance Defense, Employment Law, Worker’s Compensation and Technology. Responsible for the day-to-day operations of the Firm’s Administrative Staff, Human Resources, Payroll, Billing, Records Management, Facilities, A/P, A/R and Bank Reconciliation, Vendors and Capital Equipment.
- Managed the day-to-day facility, including office space planning, moves, and build-outs of office spaces.
- Directed all Human Resource functions including hiring, firing, benefits, training, and new hire orientation.
- Negotiated contracts and monitored leasing agreements with vendors of all capital equipment, furniture, supplies, insurance and outside services.
- Managed and prepared all billing functions, payroll, A/P, A/R, collections, and bank reconciliation/deposits.
0-5 years of experience
Managed facility and supported Regional Managing Director and 5 other managers in all department facilitation and administration functions while assisting candidates.
- Developed administrative associate staff through recruitment efforts and training / cross training sessions.
- Evaluated local financials, managing expenses versus budgets with regards to invoicing, sales adjustments, accounts payable / receivable, and asset management.
- Managed IT processes including trouble-shooting, database management, and web design resulting in productive and useful organization of critical data.
- Performed as primary liaison to internal / external clients, managing all marketing processes relating to RFQ, presentations, proposals, and sales material design.
0-5 years of experience
Supported President in day-to day activities; coordinated calendar, travel, meetings, and conference call arrangements; distributed and tracked all administrative and accounting task assignments to and from President; collected and provided President with weekly and monthly Financial and Departmental Status Reports;
- Supervised and assisted with IT coordination and troubleshooting as needed;
- Assisted in recruiting of admin positions; maintained and updated administrative procedures;
- Supported marketing in preparing marketing materials and scheduling for conferences and other marketing events;
- Assisted in coordination and preparation of RFP submittals; assessing RFP requirements and assisting in the production of the proposal;
- Maintained MBE/DBE certifications assuring they were up to date;
- Conducted weekly administrative meetings.
0-5 years of experience
- Supervised and directed three employees in the Admin. Services Group including hiring, setting goals, and periodic performance reviews.
- Collaborated with MIS, Communications and HR Directors to orient new hires and facilitate individual and departmental moves and reorganizations.
- Coordinated, organized and implemented office improvement projects and expansion.
- Maintained all office and facility equipment.
- Selected and maintained business relationships and accounts with all facility and office vendors including equipment repair/maintenance, heating and air systems and the purchase of office supplies.
- Worked directly with property management company regarding tenant improvements, building and lease issues.
- Created company policies and procedures pertaining to office security, employee equipment requests and Injury Illness and Prevention Plan.
0-5 years of experience
- Provided detailed modeling and reporting to executive-level decision making
- Review financial statements and analyze sales revenues, costs, expenses
- Responsible for scheduling jobs throughout the warehouse and determining viability of operations
- Create and deliver presentation on forecast of expected sales yearly/monthly
- Compiled and reviewed data to identify future trends and asses risk in the commodities market
- Personally responsible for increasing revenue from $10.9 million/ year to $12.0 million/year
0-5 years of experience
- Provided administrative support for the Department of Legal Advocacy & Government Affairs. Reported directly to the Vice-President and supported a staff of six, including the staff attorney and the Legal Defense Fund.
- Clerical support included gate holding, ensured confidentiality, scheduling appointments and conference calls, preparing minutes, creating and editing presentations and documents, mass mailings, and answering phones.
- Created Excel document tracking incoming estate and trust distribution and corresponded with donor agents.
- Utilized iMIS program in registering event attendees and tracking donors.
- Assisted program manager with Capitol Hill advocacy meeting, including correspondence with registrants, registration forms, creating binders, and gathering event supplies.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
