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Administrative Support Specialist Resume Samples
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0-5 years of experience
Successfully stood up and managed one-man operation responsible for the religious education of US military members and their families
- Managed all accounting, invoicing and budgeting for the organization
- Drafted multiple proposals for US Government contracts
- Trained in and proficient use of Wide Area Workflow and Central Contractor Registration tools
0-5 years of experience
Hit the ground running; quickly relieving supervisors of administrative details; strictly ensured that all project milestones were met or concluded well ahead of schedule
- Oversaw the operation and routine maintenance of assets valued in excess of $30K
- Created Company level database that recorded all administrative and logistic information for easy access and retrieval by the Company Commander, First Sergeant, and Executive Officer
- Supervised four administrative support specialists
0-5 years of experience
Drafted, edited, routed and maintained System Development Lifecycle documentation on ten various projects that resulted in easy accessing and efficient record keeping.
- Drafted, edited and maintained letters, reports, and memos for a wide range of uses.
- Managed shared sites, developed, updated, uploaded and maintained documents/files to the Coast Guard portal in an organized, logical order that resulted in customer interface.
- Coordinated quarterly offsite meetings, training and events with program offices, contractor teams, and clients that yielded improved processes and formed collaborative relationships.
- As point person, performed other duties as assigned such as data entry, equipment and office supply procurement, completed travel authorizations, approved travel reimbursements, and provided expert subject knowledge to various projects.
- Worked well with others to facilitate effective and efficient teams to complete a variety of time sensitive projects with service wide impacts.
0-5 years of experience
Ensured that productivity targets were met constantly
- Supervised, coached, counseled and evaluated 10 + employees
- Maintained professional and technical knowledge by attending educational workshops
- Ordered, purchased inventory, and warehouse systems
- Conducted quarterly inventory reports for inventory valued over $6M
- Successfully passed multiple unit inspections by implementing new processes and procedures
- Recorded all stock movement, deliveries, and inventory control numbers into ORACLE 11i and ATLASS programs and prepared regular reports
0-5 years of experience
Responsible for all aspects of patient scheduling in accordance with department and institute scheduling guidelines
- Provided superior customer service to all patients, family members, physicians and staff
- Demonstrated ability to multi-task, prioritize, and follow through while managing scheduling requests for 16 physicians and 2
- Played a critical role in facilitating all aspects of patient care, serving as a liaison between patient/family/provider
- Worked with clinical practitioner group consisting of physicians, physician’s assistants, technical supervisors, technical staff,
- Maintained clinical, operational, and regulatory knowledge of the standard of care for the patient population coordinated
- Managed opening and closing of provider clinic templates and implements daily schedule changes
0-5 years of experience
Helped to coordinate the logistics of the shipping and archiving of over 1,000 cubic feet of historical records
- Provided assistance to the Intern Coordinator and internship program as well as overseeing certain intern projects
- Completed routine quality control checks on records in the constituent database to ensure correctly addressed mail
- Managed the transit subsidy benefits program using SmartBenefits
- Assisted the Administrative Director with day-to-day office operations including ordering supplies
0-5 years of experience
Greeted vehicle operators and took steps to solve problems concerning equipment.
- Reviewed and entered operator’s labor time, closed work orders, notifies customers of completion, explained and answers various questions.
- Responsible for keeping detailed account of drivers/buses routine and daily activities.
- Coordinated automotive repair, recall or warranty work for vehicles with various vendors, as well as schedule preventative maintenance and inspections.
- Researched vehicle’s maintenance history and prepared service order requests.
6-10 years of experience
Responsible for daily operations of academic office including communications,
departmental ledgers and departmental travel reimbursements
- Hire, train and supervise two to four work study students
- Coordinate annual department events
- Facilitated and supervised copy room renovations
- Designed and produced department’s bi-annual newsletter and graduate student brochure
- Logistics Coordinator for various department conferences
- Consulted on department website redesign
0-5 years of experience
Received, screened and distributed mail, documents and other materials according to general knowledge of the work unit’s operations and key personnel
- Assisted the public with understanding departmental and City’s policies and procedures or laws as they related to the services being provided by the unit
- Researched information through files, records, resources and electronic media
- Scheduled rooms, meetings, trips, etc. and maintained calendars for program staff or department heads
- Prepared a wide variety of documents including correspondence, reports, memoranda; copied, collated, faxed, emailed, and distributed information in various formats
- Processed accounting, purchase and budgetary materials for the department including accounts payable and accounts receivable
0-5 years of experience
Administered Career Services Support to military service members, veterans, and family members daily
- Assisted Active duty military and their families with Employment searches, Benefits information and Local Career Development Resources.
- Instrumental to the successful planning and operation of 2 Employment Fairs that targeted various employment and training opportunities.
- Provided guidance on work and family life topics to include: Resume writing, Job search strategies, Relocation and Deployment
- Adhere to the Department of the Navy rules and regulations in processing documents containing sensitive material
- Compiled workshop statistical information to include attendance data, participant surveys and follow-up questionnaires.
6-10 years of experience
Account Payable, established expenditure and quality controls, and observed performance to assure that accurate levels were sustained
- Designed structured, supervised, managed provision of clerical information and processing services.
- Supervise and trained temporary student workers and system personnel.
- Coordinated air flight and hotel reservations, organized meeting materials
0-5 years of experience
Maintained the schedules of staff by scheduling appointments, testing and events
- Proctored exams
- Greeted guest and answered multiple line telephone in friendly and professional manner
- Assisted students with the application and registration process, as well as forms for Financial Aid
- Created a computerized inventory of supplies and products
- Provided administrative support for faculty, staff and students.
0-5 years of experience
Support a wide range of projects for various company departments, including conducting analytics, organizing time lines, creating reports and communicating results/recommendations to varying levels of management, including the company President.
- Survey employee base following implementation of projects to help management assess the effects of various projects on company operations and performance.
- Assist the development of employee performance measurement and training tools.
- Organized marketing initiatives, including creation of client website accounts and business leads database of more than 5000 contacts.
- Conducted client database recovery and enhancement project, which resulted in 100% recovery rate of lost files in a database of over 14,000 claims.
0-5 years of experience
Provided families with information on subsidized childcare/Head Start enrollment
- Answered phone calls and filtered the calls to the correct department and individual
- Input data on multiple databases/CRM from incoming mail for subsidy
- Assisted and supported multiple departments with overflow workload project, and welcomed clients
0-5 years of experience
Provided administrative support and coordination for all aspects of patient care for new and established patients (check-in, scheduled exams and infusion
- Provided superior customer service to a diverse patient population as well as all team members and leadership staff.
- Scheduled appointments following guidelines that supported safe clinical practice, continuity of care for complex visits and high standards of timely communication.
- Arranged resources to support the highest standard of follow up appointments for patient visits.
- Answered phones and used sound judgment to take messages when appropriate
- Distributed incoming documents and mail as needed, communicated via electronic mail, completed word processing of documents, and filed faxed and copied documents as needed.
- Completed IDX, BICS and Sunquest training to facilitate scheduling of patient appointments and input of patient labs.
- Interacted with other departments to provide interdisciplinary patient care.
0-5 years of experience
Front Office Manager for a Women’s Emergency Shelter which consisted 26,000 sq. ft. The space included offices and client apartments.
- Managed vendor accounts and ordered office supplies
- Maintained a comprehensive mailing list of 1600 and put together a quarterly newsletter.
- Scheduled repairs for the building from elevator inspections, roof repairs, copier, surveillance equipment and appliances.
- Monthly thank you letters to donators.
- Maintained a visitor’s log of confidenality.
0-5 years of experience
- Provide timely and courteous customer service while answering multi-phone lines
- Screen and transfer calls effectively to various departments
- Manage office requiring faxing, copying and filing correspondence as needed
- Answered phones and communicated effectively with multiple departments
- Maintained files and prepared correspondence
- Prepared and processed faxes as needed
IT Support Duties and Responsibilities
The type of organization and the type of computer system an IT Support Specialist works with will determine their particular responsibilities, however, there are several main duties all IT Support Specialists perform. A review of current job listings identified the following primary tasks and responsibilities.
Provide Support An IT Support Specialist’s main duty is to offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The IT Support Specialist will generally track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be conducted in person for internal users or on the phone when assisting external users. Good customer service skills are important for IT Support staff.
Maintain and Upgrade Systems IT Support is in charge of keeping current systems updated and running smoothly. They are also tasked with upgrading the system and its components when the need arises. They conduct research and provide cost analysis data when upgrading or purchasing new hardware, software or equipment.
Administer Data IT Support Specialists may be tasked with overseeing an organizations data, including client information and internal information. This aspect of the job includes maintaining, backing up and securing databases, as well as restoring files as needed.
IT Support Skills
A successful IT Support Specialist is technologically savvy and enjoys assisting others. They have excellent communication skills and keep up to date on the latest developments and trends in the industry. In addition to these traits, employers look for applicants with the following skills. Core skills: Based on job listings we looked at, employers want IT Support with these core skills. If you want to work in IT Support, focus on the following.
- Having a working knowledge of common information technologies and systems
- Managing multiple projects simultaneously while maintaining high customer service standards
- Communicating complex concepts to a general audience
- Troubleshooting common IT problems
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your skillset and broaden your career options.
- Experience with technical writing for documentation or instruction
- Hardware and software certification such as, A+
- Program certifications such as, Cisco and Microsoft Windows
IT Support Resources
There are more helpful aresources available on the Web for those interested in working in IT Support. We scoured the internet and found these links full of learning opportunities and the latest industry news. On the Web Powersolution.com Tech Blog – This IT Support company maintains a blog on their site with articles about new technologies and good practices in the world of IT Support. Fentons Blog – Fentons, a UK-based IT Service company, blogs about all things IT related on their frequently updated blog page. IT Support Books
A Guide to Computer User Support for Help Desk and Support Specialists – This book is full of not just technical knowledge, but also good customer service practices for the IT Support person.
A+ Guide to IT Technical Support (Hardware and Software) – An excellent resource for industry standard practices in IT Support.
The PC and Gadget Help Desk: A Do-It Yourself Guide to Troubleshooting and Repairing – This book is intended to help the layman troubleshoot common issues with computers and other digital gadgets. A great resource for tips and quick solutions. Industry Groups
Technology Services Industry Association – TSIA offers its more than 30,000 members excellent industry research, education opportunities and events. Their site blog has lots of good information for non-members.
Association of Support Professionals – ASP is an international membership organization for customer support managers, executives, professionals, and those interested in the field. They offer members a network of likeminded professionals, conferences, and research and data on the industry.
Help Desk Institute – HDI was founded in 1989 and has a network of more than 150,000 members. They host conferences, publish research and papers and offer certification opportunities.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
