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0-5 years of experience
Experience in interpreting United States Trade and Development Agency (USTDA) contract scope, including preparation of technical reports involving direct communications with Chinese power plant engineering personnel and translators. These reports will be distributed by USTDA and Shanghai Electric Power Company Ltd.
- Created functional Excel and Visio files/graphics to be used as simplistic tools for everyday engineering environment.
- Reviewed and interpreted U.S. Patent applications. Worked with patent attorneys in the review process inspecting several patents that already existed in order to file the application for a new patent (which was awarded in 2011).
- Worked with contracted tax specialists and attorneys for the purpose of corporate accounting and various tax reporting.
- Assisted contracted web designers with developing a new website (http://c4combustion.com).
- Arranged international travel for the site visit to Shanghai, including visa applications.
0-5 years of experience
Acquired extensive knowledge of computers and troubleshooting for all types of technology
- Independently diagnosed technical problems over the phone and in person
- Provided exemplary customer service with effective communication
- Meticulously identified and rectified technical errors with computers and sound and video equipment
- Composed, reviewed, and managed documents for employee training and customer information
- Completed appropriate paperwork, documentation, and system entry without errors
- Acted upon and offered constructive criticism of troubleshooting methods
- Aided in training new employees in all three areas of the department
0-5 years of experience
Prepared and organized official departmental office documents and correspondence
- Coordinated with staff and various companies for operational support.
- Responsible for updating and maintaining office electronic/hard filing system
- Actively mailed out over 1,000 letters persuading perspective students
- Planned celebratory and committee meeting within budget constraints
- Assisted in the orderly arrangement and testing of electrical equipment
- Monitored phones, emails, and personal inquiries in a professional manner
10+ years of experience
Developed process improvement, eliminated 15% label waste.
- Restructured same day process of 20-30 HPV specimens for an efficient and accurate end result.
- Saved $232.80 per year by eliminating slide label waste.
- Coordinated department functions, procedures, documentation, and work flow.
- Processed approximately 350 specimens per day to aide Cytotechnologists in diagnosis for accurate treatment.
- Recorded and documented calcium ion content of samples in Microsoft Excel templates.
- Conducted light microscopy testing.
10+ years of experience
Provided a wide-range of facilities support, while also providing video production support during church events
- Manned both stationary and hand-held studio cameras while filming live events
- Directed the filming of events via multi-camera switcher during events
- Provided all-aspects of facilities maintenance support, including regularly scheduled maintenance and emergency maintenance response
0-5 years of experience
Analyze the pumping units’ structure, assist engineer to design and modify the pumping units
- Processed 80% of the warranty case of pumping jack from customers
- Evaluated and analyzed warranty reports with technical team members
- Communicated with 5+ vendors and 20+ customers to solve the mechanical problems
- Technical: SOLIDWORK, CREO, MATLAB, FLUENT, AUTOCAD, MS Office(Excel, Word)
0-5 years of experience
Oversaw operations of the daily business and ensured activities went smoothly
- Managed a $2 million Construction and Engineering budget for construction and engineering projects in the state of Illinois
- Monitored fiber and cable inventory, accurately anticipated supply quantity, and submitted request to replenish
- Prepared travel arrangements for construction and engineering employees
- Entered data into JAM Software and company developed software
- Submitted monthly, quarterly, and yearly reports according to the needs of supervisor
6-10 years of experience
Collected and coordinated data needed by technical staff.
- Reviewed and verified information which may include source documents, policies, claims files, summons & complaints, salary data, etc.
- Maintained records and data utilizing various automated systems which may include creating database server, developing tracking systems spreadsheets, setting up files, etc.
- Resolved problems and/or discrepancies which may involve research and data collection.
- Prepared own correspondence and as requested, correspondence for others.
- Provided administrative support to technical staff.
- Assisted with auditing.
0-5 years of experience
- Created first ever Company Contact spreadsheet to manage contacts for over 150 Insurance companies.
- Assisted in renewal processing and application submission for each commercial client
- Completed all Certificates of Insurance for each “holder” upon renewal and throughout the policy.
- Reviewed, compared and mailed commercial insurace policies at renewal.
0-5 years of experience
- Evaluated product integrity to help develop new products for consumer and commercial end use
- Acquired experience with high tech machinery and software programs
- Participated in experiments that improved coating processes for scale up of materials
- Updated and maintained patent information to ensure the security of 3M’s products
0-5 years of experience
- Modeled manhole structures in Manhole Pro and AutoCAD to handle different types of stress and chemicals.
- Worked with different engineering firms to design manhole structures while matching project needs.
- Answered phones, organized files, and increased efficiency in the workplace by creating new protocols.
0-5 years of experience
Maintain printer by adding paper, changing toner, clearing jams.
- Set up and configured hardware and software on the lab equipment.
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
- Provided base level IT supports to non-technical personnel within the school database.
- Resolved student’s issues in a clear, courteous and straightforward manner.
- Identified and solved technical issues with a variety of diagnostic tools.
- Enforce lab policies; monitor/prevent the consumption of food and drink, as well as use of cell
10+ years of experience
Support staff with various projects, reports, and letters for Erosion and Sedimentation Team.
- Reviews and processes data submitted by the public for compliance and provide technical interpretations of policies and/or to maintain compliance.
- Responsible for Notice of Intent (storm water) Construction project fee payments & permits.
- Prepares reports ensuring the accuracy of data and making corrections as needed.
- Provides customer service & queries database to extract requested information.
- Provide public with Technical guidance regarding the NPDES General Permit rules and laws.
- Obtained the Erosion and Sedimentation Certification for Level 1A, 1B, & Level 2 for Land Disturbing Activities associated with the NPDES permit.
- Conduct field inspections for Notice of Termination permits for compliance.
0-5 years of experience
Performed Flowback operations for coil tubing, and Electric Line toe preps, Stage Frac Screenouts and packer settings.
- Conducted full-scale well tests with calibrated Testing equipment using three phase separators, line heaters and sand separators.
- Fabricating, installation and repairing of in line choke manifolds, adjustable choke bonnets, and Flowback equipment for Production
- Conduct safety meetings and prepare daily job safety analysis (Job Hazard Analysis) before every operation while overseeing multiple work shifts
- Provided Site leadership, mentoring and training to new employees in field operations in hazardous operating conditions on well Sites
0-5 years of experience
Engage youth in garden design, urban agriculture, and community development activities
- Involve youth and senior citizens to plan and design a garden in 3 Chicago Housing Authority sites
- Maintain community garden with community volunteers
- Provide on-site coordination with youth supervisors to implement a community outreach campaign
- On-site consultation with community volunteers to winterize and renew garden sites.
- Provide assistance in developing a volunteer schedule and assigned tasks for each garden
- Follow up on a weekly basis to ensure gardens are being properly maintained
0-5 years of experience
Provided advice and assistance with installing, functioning, and troubleshooting of software and/or hardware.
- Express excellent communication skills- verbal and written when dealing with patrons.
- Help deploy a vast number of new computers to the School.
- Work successfully in a team and also independently under unsupervised conditions.
- Continue to be a source of support to faculty and students.
0-5 years of experience
Created users account using AD directory
- Managed and provided network security for hardware and software access
- Installed and configure company standard applications including Outlook 2007 and proprietary accounting application
- Provided technical support to 50 users on Windows 7 platform, HP and Dell hardware
- Performed other duties as required
0-5 years of experience
- Participated in the development of various projects through writing SQL queries and stored
- Created medical scorecard, which reported information about discharges, readmission, and mortality quarterly with parameters of time and departments, using SQL Server Reporting
- Imported data from excel to SQL server through SQL Server Integration Services with data
0-5 years of experience
General office duties and clerical responsibilities including answering telephones, routing calls, filing, and mail processing
- Created letters, memos, envelopes, and reports
- Greeted incoming visitors and maintained visitor log
- Helped to ensure a friendly and welcoming atmosphere
0-5 years of experience
Promoted from Intern to Technical Assistant within 3 months
- Develop label content such as nutrition facts panel, ingredient statement, and allergen declaration
- Assist product developers in creating recipes to meet desired nutritional requirements
- Perform water activity, moisture, and pH tests on new and reformulated products
- Provide additional assistance for work load of food label specialists
- Organize and update department database on inventory and ingredients
0-5 years of experience
Organized documents in chronology order for forensic construction cases
- Outlined the construction path and analyzed every documents importance
- Utilized Microsoft Office to create files to organize cases
- Provide assistance in the transition of upgrading computer systems and software
- Duties require patience and communication skills to navigate transitions
6-10 years of experience
Received and processed new materials for library circulation
- Performed data entry to update collection information in the library system
- Addressed customers’ questions about the library and their accounts
- Assisted in inventory of all library materials on a yearly basis
- Withdrew outdated and damaged items from the library collection
0-5 years of experience
Liaise between technical management and teaching staff; maintain technical equipment
- Train and supervise new employees; designed and implemented an Employee Training Manual
- Provide on demand video recording services; ensure proper technical (A/V) setup/connection QA
- Edit A/V files and manage A/V library; upload files on clickable links
- Fix/troubleshoot computer applications, clean up files, and store data in new & more efficient manners
0-5 years of experience
Provide general customer assistance for property owners by means of telephone, email, or fax
- Utilize internal resources to obtain information needed to respond to customer inquiries (i.e. maps, plats, deeds).
- Process customer assistance requests
- Update appraisal records
- Provided technical information regarding tax exemptions and protest procedures.
- Use CAMA (Computer Assisted Mass Appraisal) system to confirm ownership, mailing address, square footage and appraisal information to public records.
- Assist real property appraisal department in gathering data
0-5 years of experience
Provide technical oversight for the fluid systems on 16 LOS ANGELES Class submarines. Review data from preventative and predictive maintenance to improve equipment reliability. Respond to reports of damaged or degraded equipment identified during maintenance to determine corrective actions and technical acceptability. Evaluate proposed changes to standard operating procedures (SOP) directing the operation of the power plant for technical accuracy. Review all fleet incident reports to determine lessons learned and continuous improvement items.
- Lead a part-time project team that included 30 personnel across multiple disciplines to provide long term corrective actions and lessons learned after identifying a significant fleet vulnerability. Generated new SOP and identified new required equipment testing to ensure safe operation.
- Following the report of a submarine collision at sea, determined the appropriate tests to ensure technical acceptability for safe reactor plant operation. Coordinated the response efforts to allow the ship to be towed for repairs. Developed and executed a project plan that completed all required technical reviews, evaluations, and developed SOP for a first of its kind effort, all completed within 3 months, an effort that normally takes 1.5 years. This timeline resulted in returning a vital fleet asset to service faster than initially projected.
- Approved design specifications for an alternate repair method for a degraded system that resulted in a $20M savings to the government.
0-5 years of experience
Responsible for setting up and configuring workstation for electronic classrooms
- Provide maintenance support for electronic classrooms equipment to include Workstations, Printers, SMARTboards, Document Cameras, and Digital Projectors.
- Install Baseline Image on new workstations and workstation with new hard drives.
- Provide technical assistance to PHS faculty and staff.
- Assisted in setup and implementation of the PHS wireless network.
- Assisted in setup of Netbook testing and evaluation environment.
6-10 years of experience
Configure, maintain, improve performance, and troubleshoot systems.
- Act as technical liaison between desktop support group and user community on Windows 7 and HP printers.
- Upload and maintain intranet information using Serena Collage and Knowledgebase daily.
- Create tickets using ManageEngine ServiceDesk Plus and troubleshoot remotely, via telephone, or on-site.
- Resolve client connectivity issues with SecureMail and ensure attachments are obtainable.
- Maintain laptops by installing group policy, Microsoft Security Updates and update virus definitions.
6-10 years of experience
Handles multifaceted clerical tasks (e.g., data entry, filing, records management) as the assistant to multiple licensed technologists. Quickly has become a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
- Communicates effectively with multiple departments. Establishes strong relationships to gain support and effectively achieve results.
- Entrusted to manage office in the Charge Coordinators absence. Provides timely, courteous and knowledgeable response to information requests; screened and transferred calls.
- Assists in developing Standard Operating Procedures and Training materials.
- As a Technical Assistant I have experience with quality assurance, component preparation for transfusion and monthly statistics.
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
0-5 years of experience
Assisted management with day-to-day operations and calibration with third-party clients as well as internal team of technicians.
- Assisted to the TV department with part research and data processing.
- Working effectively with third-party clients in order to ensure high-quality customer service.
- Quality Assurance to verify quality of repairs.
0-5 years of experience
Troubleshoot TCP/IP Networking protocols, LAN configuration
- Maintain, analyze, and troubleshoot software and hardware
- Support the upgrade and installation of Windows OS and MS Office
- Manage the customer ticket database (Numara)
- Promoted sales for TOMs shoes through campus outreach presentations
- Oversaw university resident floor of 40 residents
- Performed administrative duties at the residential office
- Organized and advertized various Free Verse events with an average of 100 attendants
6-10 years of experience
Support campus technology infrastructure with installations, upgrades, network connectivity/scanning/printing, and profile migration. Perform system diagnostics, malware/virus removal, and data recovery.
- Implement configurations and on Windows 2008/2012 servers in a Windows 8.1, 7 or XP environment through Group Policy in Active Directory.
- Provide technical support to faculty, students, and staff. Troubleshoot desktops, laptops, wireless devices, peripherals, security, and network issues either remotely or in person.
- Support helpdesk functions. Answer customer calls, evaluate needs, diagnose problems, determine course of action, and provide follow-up.
0-5 years of experience
- Performed technical support by resolving technical and computer related issues.
- Managed and maintained the computers and computer related devices.
- Performed data entry and filing to maximize department efficiency.
- Taught and encouraged 25 special education students with the goal of helping them to become independent learners.
- Communicated with 20+ teachers and parents in both English and Chinese.
6-10 years of experience
Supervise a learning center, making sure all tasks were completed promptly and done correct
- Assist over 1,000 students daily, creating passwords, email accounts and guide them through Microsoft Office
- Deliver and set up smart carts in classrooms
- Conduct sessions on how to use the MCC system
- Address technical issues in classrooms
6-10 years of experience
Received and approved timesheets for 750 employees
- Researched discrepancies with time sheet and rectified all issues by payroll submission deadline
- Processed payroll for 750 employees
- Ensured Health/Dental/Prescription co-payments were made and keyed in by deadline to prevent employees’ coverage from dropping
- Received bi-weekly paychecks/direct deposit for 750 and distributed to appropriate offices
- Kept accurate record of employees on a Leave of Absence along with their leave balances
- Typed memos and emails
- Face-to-face contact with employees and other state agency Personnel
- Implemented new procedures and trained staff
0-5 years of experience
Provide technical assistance to 50+ teachers, staff, and parents while working on IT projects for over 900 Windows 7 and Mac OS X workstations in the district.
- Image and distribute Dell and Lenovo pcs with Clonezilla and Fog server
- Setup and distribute Imacs, MacBook Pro, Ipads, and Macbooks
- Maintain and update servers for food services and each school library
- Created and maintain inventory of all pc’s and laptops
- Assist in the administration of wireless access points, switches, routers and network cabling
- Assist in Cisco phone setup and POE switches
- Provide support via remote apple desktop, lantech, rdp, phone and in person
- Setup AV equipment and assist in hardware installation
0-5 years of experience
- Processed and shelved new materials
- Organized and maintained Periodicals Collection
- Provided patron issue resolution
- Mentored and trained tech assistant peers
- Supported various continuous improvement of library service and facilities
10+ years of experience
Coordinate the logistics and on-site management for approximately 13 annual meetings of 400+ attendees and vendors.
- Collect and distribute documents for advisory meetings and other workshops and seminars.
- Responsible for advisory meeting planning
- Format Technical reports and Internal reports
- Proficient in database programs: SAP, CASPER, PeopleSoft and Mercury.
- Update and manage multiple program websites
- Roadmaps and other visio documents
0-5 years of experience
In charge of site logistics for transferring tools and equipment to jobsites throughout the tri-state area.
- Unit diagnostics of HVAC systems.
- Assisted customers for technical issues and installations.
- Educated customers upon optimization of HVAC Systems.
0-5 years of experience
Provides direct patient care and technical procedures to patients under the direction of the RN.
- Performs technical procedures including basic dressing changes, vital signs, throat cultures, EKGs, and venipuncture
- Assists patients with ADL’s including ambulating, transferring, bathing, feeding, grooming, turning and positioning, and oral care.
- Provides clerical, reception, communication, and guest relations support.
- Maintains patients records
- Orders supplies
- Uses verbal, electronic, and written techniques to maintain the operations of the division.
0-5 years of experience
Set up and organized claim files
- Assisted with arrangement of quarterly reinsurance reports
- Managed loss run reports
- Arranged loss bordereaux reports for Accounting Dept.
- Assisted other Technical Assistants with work overflow
0-5 years of experience
Portman lab is a research facility that works with C. elegans to shed light on the genetic underpinnings of sex difference in neural development, behavior, and disease susceptibility.
- Mixed various chemical solutions required for experiments.
- Poured plates needed for housing C. elegans.
- Used a microscope to pick and transfer C. elegans from one plate to another.
- Worked with mildly toxic chemicals in a fume hood.
- Ensured lab had sufficient stock of chemicals and equipment.
- Trained four other lab assistants for summer work.
- Measured size of C. elegan intestines using computer software.
0-5 years of experience
- Apply knowledge of electronics theory and principles to analyze and interpret technical blueprints
- Assemble and Test circuitry for electronic components and Chassis with connection to Power Supplies
- Manage PC and Server Connectivity and Configuration tasks within a networked environment
- Provide end-user Education and Application Support, and maintain user manual/documentation
- Perform fault isolation on components and circuits, and maintain error logs on equipment malfunction
- Perform equipment calibration as part of routine preventive system maintenance.
0-5 years of experience
- Setup and maintain active real estate software for daily business
- Responsible of daily updates regarding real estate listings, that include updating CRM databases, posting advertisements on a variety of online social platforms.
- Provide technical support for PC software and hardware
- Responsible for setup and maintain of multiple third party websites and software systems, including Facebook Page, Twitter Channel, Google+ Page, LinkedIn Page, YouTube Channel and Godaddy.com domain hosted WordPress Blog
- Designer of advertisements for real estate listings online, including Craigslist, Back page and other social platforms.
- Photographer and virtual tour designer and director for real estate listings.
6-10 years of experience
- System rating of GL, casualty-property, inland marine, auto, WC and crime policies.
- Knowledge of Generate/Policy Decisions rating Systems.
- Rating new and renewal business including endorsements for multiple lines utilizing manual and/or automated systems.
- Furnished quotes to underwriters and occasionally to producers.
- Prepare policies for mailing and mail within required time frames
6-10 years of experience
Manage projects for supervisors/managers
- Assist underwriters with client accounts
- Manage and maintain company email account
- Answer and forward phone calls on multi-line system
- General clerical work including data entry and clearing, archiving, and updating files on paperless system
- Daily use of Microsoft Office, Lotus Notes, and Velocity
0-5 years of experience
Provide day-to-day clerical and administrative support to project teams
- Set-up and maintain project files
- Set-up and maintain investigator files
- Fax, photocopy and distribute study related documents
- Contact study personnel at sites regarding administrative issues
- Generate and maintain study-specific tracking spreadsheets (patient enrollment, regulatory documents, site visits, investigator payments)
- Ship/mail supplies and documents to clients, investigator sites, and IRBs
0-5 years of experience
- Reformulate existing products to realize cost savings and raw material reduction while maintaining performance
- Evaluate new pigments and raw materials
- Write technical reports for raw material evaluations
- Assist in troubleshooting production problems
- Assist implementation of new behavioral-based safety process at R&D site
- Train new employees on procedures and to safely operate equipment
0-5 years of experience
- Provides technical support to the department with a primary focus on assisting the underwriting representative to efficiently complete their duties.
- Supportive in reviewing and updating activities, as well as the re-assignment of some of them as necessary, in order to comply with the company procedures and deadlines. These activities include the applications review, incoming mails, mortgagees and loss payee changes, discounts, renewals odometer readings and mileage, alarm affidavit, among others.
- Responsible to verify and update E-app/E-discount, non-pay cancellation.
- Follow-up process applications
- Provides support to sort and file work documents.
- Handling outgoing calls to customers to notify non-payment cancellations, applications not received, or not completed.
Technical Assistant Duties and Responsibilities
The type of organization a Technical Assistant works for will determine their particular responsibilities, however, there are several main duties all Technical Assistants perform. A review of current job listings identified the following primary tasks and responsibilities.
Provide Administrative Assistance Technical Assistants will often find a large part of their day dedicated to the administrative aspects of their employer. This may include filing, scanning, faxing, composing correspondences, data entry, making travel arrangements and ordering supplies. Organizing meetings is another task they may perform by scheduling meetings, booking conference rooms, and preparing any materials needed for the appointment. Technical Assistants may answer phones, create reports, maintain records and conduct research, as well.
Provide Technical Support The true scope of technical support will greatly depend upon the industry a Technical Assistant works in. Some will find themselves assisting customers with computer applications while others may be required to demonstrate and assist staff with the proper use of medical devices. Basic computer skills may be adequate for one position, but another may require much more in-depth knowledge of software systems and tools. Technical Assistants work with both internal staff and external customers to provide any technical support they are qualified to give.
Technical Assistant Skills
A Technical Assistant should be technically-inclined and enjoy assisting others. Their communication skills should be excellent and they must be able to multitask. An eye for detail is also an important trait, as is the ability to work well under pressure and deadlines. In addition to these traits, employers look for applicants with the following skills. Core skills: Based on job listings we looked at, employers want Technical Assistant with these core skills. If you want to work as a Technical Assistant, focus on the following.
- Performing administrative tasks in an office setting
- Proficiency with computer programs, such as Microsoft Word and Excel, and database systems
- Collecting and interpreting data
- Reading and understand technical documentation
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your skillset and broaden your career options.
- Experience with social media platforms
- Advanced training, certification or degree in the field they are applying for
Technical Assistant Resources
There are more helpful resources available on the Web for those interested in working in Technical Assistant. We scoured the internet and found these links full of learning opportunities and the latest industry news. On the Web
Technical Support Magazine – This magazine is created and offered by the Network and Systems Professional Association and covers all aspects of computer-based technical support. For Technical Assistants working in a relatable field, this magazine can offer lots of industry news and advice.
Administrative Professional Today – This website is aimed at those working as administrative assistants, but much of the information is relevant for Technical Assistants as well. Visit their “Articles” section for lots of administrative tips and advice. @Anna_inDC – Follow Anna Blasco, the Technical Assistance Specialist for the non-profit organization, The National Alliance to End Homelessness as she tweets about her job and gives lots of useful advice, especially concerning media relations. Technical Assistant Books
A Guide to Computer User Support for Help Desk and Support Specialists – This book is full of not just technical knowledge, but also good customer service practices for the Technical Assistant person. This may come in handy for some Technical Assistants.
Administrative Assistant’s & Secretary’s Handbook – A great resource for all administrative duties one might be expected to perform. It provides best practices as well as detailed information on the most common software programs assistants use in their work.
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Technical Assistant
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
