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0-5 years of experience
Prepared, submitted, and tracked approx 50 claims daily ensuring payment in a timely manner.
- Ranked top three in the district by exceeding claim submission and payment goals set by BMW for sixteen consecutive months.
- Managed multiple accounts receivable including posting payments, reconciling credits/debits, and resolving any discrepancies.
- Proactively investigated all unpaid claims. Correcting or appealing them within strict time constraints.
- Interacted with external vendor representatives regarding current claims, while maintaining and providing all verifying criteria required to ensure payments.
- Responsible for reducing loss potential by over 20% by enforcing the ever changing policies and procedures of warranty.
6-10 years of experience
Administrator of employee benefits; coordinated annual renewal of all benefits (medical, dental, life,
short-term and long-term disability, 401k), as well as handled all day to day updates to employee
information.
- Performed new-hire orientation; sign-in and termination paperwork.
- Maintained all personnel and payroll (ADP) information; prepared weekly payroll by inputting new
- Interacted with all departments and all employees to resolve any HR concerns.
- Coordinated company events and functions for all employees (ie. clambake, flu shots, holiday party).
- Reviewed and submitted all service warranty claims for dealership reimbursement.
- Reconciled weekly warranty claim statement and note any discrepancies.
6-10 years of experience
Responsible for managerial inventory, sourcing, procurement, and logistics decisions in a team-oriented environment.
- Scheduled, Tracked, and Expedited shipments.
- Ensured stock inventory levels matched operational needs
- Effectively communicated and negotiated with current and potential vendors. Built relationships with customers and vendors.
- Submitted warranty claims electronically. Maintained all customer records as required by the warrantor. Collected all warranty claim parts to be shipped back to the manufacturer. Coordinated with the manufacturer’s warranty representatives to help resolve customer issues.
- Attended seminars for supply chain in consumer service parts, warranty administration, and sales.
0-5 years of experience
Solely responsible for accurately processing, audit and uploading weekly payroll, and record keeping directly to the Controller
- Assemble and audit five pay structures and departments ranging from 100 -150 employees >$250K in peak time
- Verified new hires, terminations, garnishments, tax levy and distribution of paychecks to two location
- Maintained and secured confidential employee files and records.
- Audit, review, challenge and correct warranty claims while obtaining required documentation for claims.
- Facilitate the return of warranty parts utilizing multiple manufactures databases and internal database.
- Validate accuracy of customer history, update files and warranty replacement information
0-5 years of experience
Orchestrated company’s in-house warranty program
- Pioneered Builder warranty procedures, tracked warranty dollars, and generated monthly reports
- Accelerated the rate at which all warranty issues were resolved
- Catapulted new operations and warranty education program for home owners
0-5 years of experience
Successfully assisted Warranty department with their goals in implementing improvement of productivity for Warranty procedures
- Achieved processing through data entry over a thousand test results received globally, and uploaded all other information required from Installers requesting warranty certification to meet deadlines.
- Proactively Multitask work between desktop and laptop to assist implementation project.
- Conveyed to get second opinion from Fiber Engineers, about potentially failed test results beyond my scope.
- Electronically issued certification to highly sensitive installers and customers that received through U.S. MAIL to meet their deadline.
- Updated Company Portal so that Sales can retrieve warranty documentation daily.
- Trusted by Team Manager with mailing large incentives to Sales Reps. Internationally and in the U.S., delivered by Federal Express.
- Handled forwarded calls and email inquiries to Warranty Manager in their absence.
0-5 years of experience
Performed warranty administrator duties including looking up warranty labor operations and paying technicians on repair orders for work performed under warranty.
- Submit all warranty claims and reconcile credit memos from Ford Motor Company.
- Completed all payroll for service technicians.
- Filled in for service writers when absent.
- Answered service phones and assisted customers in making appointments, dealing with simple service matters.
0-5 years of experience
Collected, prepared, and audited repair orders for warranty submission
- Utilized Excel, word, and various internet applications to submit claims
- Managed Warranty Receivables – verified payments from manufacture
- Performed Accounting Postings – reconciled all the warranty accounts
- Collaborated with the Service Manager and Comptroller to verify payments, warranty processes, schedules, and training of Service Team.
0-5 years of experience
Promoted to manage and redevelop a troubled warranty process for all North America including new equipment and aftermarket sales while supporting offices in United States, Canada, and Mexico.
- Utilizing exiting software tools and resources, developed warranty tracking system for more consistent resolution and higher customer satisfaction through shortened response times.
- Project Champion for Customer 1st initiative for increasing customer focus company wide
- Inside sales and customer service for 15 State territory with sales in excess of $8 million annually
- Review equipment drawings and blueprints with customers and engineers to ensure customer needs are met and correct parts are ordered
6-10 years of experience
Instituted a write up process that focused on 27-point inspection and maintenance menus.
- Installed GM’s Service Workbench with scheduled maintenance menus.
- Organized special tools.
- Average day paid claims under 2 days.
- Increased sales and gross profit month over same month previous year for past four years.
0-5 years of experience
Processed claims by insurance companies and customers
- Coordinated with the manufacturer’s warranty representatives
- Assisted technicians with questions regarding claims
- Maintained all customer record as required by warrantor
- Prepared all records needed by manufacturer to verify claim
6-10 years of experience
Extensive knowledge of warranty industry to include claim processing for both foreign and domestic manufacturers.
- Processed all warranty claims for entire dealership
- Served as Kia System Admin for Dealership personnel
- Set appointments for Service Customers, handled daily closing operations paperwork for Service and Parts Departments as well as facilitated Ordering and Reporting vehicles for Sales Department to include all accounting aspects as well.
- Assisted all department managers on a daily basis
- Responsible for training new employees in Service and Sales Departments
- Executed weekly payroll for service technicians and service advisors
- Performed all aspects of general office and clerical duties
- Certified Kia Warranty Administrator with Kia Motors America
10+ years of experience
Directly handled warranty claims for three of five group dealerships
- Managed claims for all five dealerships – a total income of $5+ Million per year
- Maintained an average 3 days to receipt on claims paid
- Maintained a return rate on claims below the national average
- Trained two clerks to handle other locations
- Advised and trained Service Advisors on Warranty and Policy
- Processed manufacturers’ warranty claims for Ford, Lincoln-Mercury, Isuzu SUV, KIA Passenger Car and MPV
- No major audits by Ford Motor Co. in 15 years of service at Sentry Ford
0-5 years of experience
Plan, create and implement training manual for newly hired warranty administrators.
- Train newly hired cashiers and receptionist (in branch) and warranty administrator from other branches of organization.
- Perform time sensitive data entry using Reynolds and Reynolds, iNHonda, Xtime, and other job specific software.
- Create reports and accounting statements using general Microsoft Office 2013 software.
- Communicate and negotiate warranty goodwill and payments.
- Communicate with and relay information between customers, various departments, the service manager, DPSM, and other team players in the warranty process.
- Plan, coordinate, and implement the [company name] New Owner’s Celebration as well as Honda Customer Appreciation Days (HCAD).
- Cover receptionist, cashier, and other duties as needed.
0-5 years of experience
Responsible for ensuring the separation of customer pay, internal and warranty
- Overseeing all aspects of warranty preparation for submittal: extended service plans, service parts warranty, fleet maintenance and repair, over the counter parts warranty, field service actions and technical service bulletins
- Validation and approval of reimbursements for Ford and managing/balancing accounts for all warranty repairs
- Weekly reporting and tracking of all claims unpaid over 20 days of active status
- Submission and payment of fleet vehicle courtesy deliveries
- Tracking and submission on all Ford customer assistance account and customer satisfaction transportation allotment
10+ years of experience
Records, adjusts, and submits all warranty claims.
- Successfully manages $50,000 plus in warranty claims per week.
- Verifies all claim-coding is in accordance with Volkswagen policies and procedures.
- Reconciles all warranty and extended warranty receivables through the appropriate schedules.
- Follows up on payment of outstanding claims in a timely manner.
- Assists with clerical needs as directed by management.
- Experienced with training new employees.
0-5 years of experience
- Reviewed warranty repair orders and verified eligibility for submission
- Coded and submitted warranty claims to Toyota Motor Sales
- Posted weekly warranty payments for settled claims
- Maintained warranty accounts to ensure efficiency and profitability for the dealerships
- Worked as part of a strong, dedicated team and helped to achieve superior customer service and employee morale
10+ years of experience
Verify Proper Documentation is provided for each claim that is required by the manufacturer, Code and Input Warranty claims for payment
- Monitor and Post payment to Accounting schedule
- Monitor Accounts Receivable; Invoicing, Receipt Payments, Monthly statements and Collection follow up calls.
- Balance the Register to the Cash control Report on a daily basis
- Other office tasks like filing, answering phones and help cover in other departments when short staffed
- Complete annual training required by the manufacturer to meet certification goals.
0-5 years of experience
Resolved past due receivables for both factory and extended warranties.
- Responsible for the Nissan, Subaru, Suzuki and Daewoo warranty claims process. Verify all repair orders for completeness and accuracy.
- Manage schedules, submit, collect and post receivables.
- Minimal front and back parts counter experience (filled technician part orders, shipping and receiving and inventory).
- Service Cashier- received cash, checks, credit cards and other types of payments.
- Balance daily reports and cash drawer for both Parts and Service Departments.
10+ years of experience
Prepare all warranty work orders, close them for billing, and submit claims, process payments received for claims to Accounts Receivable for all manufacturers.
- Register warranty for all machines sold to end user.
- Prepare warranty quotes for Branch Manager and salesmen.
- Process all invoices for warranties purchased, and for other invoices received from vendors to Accounts Payable.
- Reconcile General Ledger Accounts, make entries to General Ledger.
- Report lost sale reports for the Sales Department.
0-5 years of experience
At the headquarter of this international luggage company, served as receptionist, sole customer service representative, and warranty administrator.
- Responsible for answering all inquiries via mail, phone, walk-in, or e-mail.
- Problem solved every complaint or request received in a timely manner.
- Created invoices, and return authorizations.
- Shipped out all replacement luggage and parts.
- Processed credit card, money order and check purchases.
0-5 years of experience
Code and submit warranty claims with multiple automotive manufactures
- Monitor service billing
- Manage accounts receivables for multiple automotive manufactures warranty accounts
- Monitor warranty parts returns for multiple automotive manufactures
- Intake customer service calls/ address service issues and obtain a resolution
0-5 years of experience
Accounts Payable, accounts receivable, bank reconciliation, receiving, reconciling stock and credits for customers and vendors
- Set up of new Customer and Vendor accounts
- Provide support to the service technicians
- Research & Placement of parts orders
- Travel arrangement for technicians
- Entering technicians time from work orders, invoicing service jobs and filing warranty administration claims
- Maintained close relationships with both customers and suppliers
0-5 years of experience
Submitted mechanical warranty claims to factory for payment
- Reviewed Work Repair Orders for completeness
- Called after market companies for validation of warranty claims and processed paperwork
- Complete customer service from reception to departure including follow-up
0-5 years of experience
Developing and issuing product specific warranties.
- Responsible for timely resolution to warranty claims.
- Assisted in developing comprehensive product warranty policies.
- Monitoring warranty claims for indications of potential quality issues.
0-5 years of experience
Track extended warranty claims for multiple car lines to ensure payment.
- Post credit memos and journal entries.
- Book and invoice repair orders for service department.
- Post daily cash deposits for multiple departments.
- Correct and transmit repair orders sent to manufacturer for prompt payment.
0-5 years of experience
Prepare and submit warranty claims for the Service Department
- Apply payments from warranty company to said claims
- Oversee cashier department
- Collect customer payments for services rendered on their vehicles
- Prepare daily deposits
- Kept and maintained accounting schedule clear of under payments and overages
- Obtained Warranty Administrator Certificate
6-10 years of experience
Responsible for claim submissions in the automotive industry
- Prepare and close repair orders
- Research unpaid service claims
- Performed daily clerical functions (journals, schedules, filing)
- Supported management (spot checking Accounts payable/ receivable)
6-10 years of experience
Determining merit and filing all warranty claims, for all products sold at this location.
- Negotiate warranty claims with vendors.
- Collect payment on all warranties claims filed at this location.
- Ship defective parts and receive warranty replacement parts for all warranties.
- Maintain warranty files and warranty parts inventory.
- Train and supervise warranty clerk at secondary location.
- Develop and maintain vendor and customer relations.
- Counter sales, internal repair facility sales, and Ebay sales.
- Ordering, receiving, stocking and maintaining inventory controls of marine repair parts, accessories and motors.
- Merchandizing parts sales floor and construction of displays including and carpentry and finishing.
- Costumer service relations.
10+ years of experience
Responsible for driving Inside Sales of warranty and support renewals
- Assisted MEDTECH hospital customer base with budget planning
- Created and maintained sales opportunities using Salesforce
- Scheduled renewals based on monthly requirements
- Created warranty and support renewal quotes using Goldmine and Big Machines
- Processed orders and customer invoices
- Supported customers and Technical Support with any warranty issues or questions
- Maintained vendor relationships and forecasting
- Ensured database integrity in Seibel and SQL databases
- Generated monthly support renewal reports in Access and Excel
- Ensured registration of vendor warranties
6-10 years of experience
Evaluate vehicles subject to warranty.
- Evaluate strictly all parts for warranty and give recommendation of approval.
- Disseminate to technicians and service advisors all warranty policies and guidelines.
- Prepare technical report regarding repeated problems encountered in Service workshop and relative warranty matters.
- Reprocess denied and returned warranty claims.
- Submit warranty parts to Toyota Motor Philippines together with technical report.
- Encode process and prepare report warranty claims and achieve the prompt submission to Toyota Motor Philippines.
- Verify with credit and collection all warranty payments and consolidate with claims submitted to TMP.
- Safe keep parts warranty before submission to Toyota Motor Philippines.
10+ years of experience
Setting service appointment requests placed via phone and email
- Submitting warranty claims to the Chrysler website for payment
- Organizing and maintaining filing system
- Preparing and submitting extended warranty claims for payment
- Processing customer paperwork and balancing deposit at the end of business each day
6-10 years of experience
Customer Service
- Managing Technicians, Service Writers and Lot Porters
- Submitting, tracking, and securing payment for warranty claims
- Building work orders, tracking parts and labor for repair
- Building and maintaining department profitability and efficiency
6-10 years of experience
Summiting Warranty claims
- File all repair orders and create folders for new customers
- Summiting all parts orders
- Posting /Receiving all parts orders into computer system
- Cashiering for Parts and Service Department
- Collecting payment from Extended Warranty Companies
6-10 years of experience
Summiting Warranty claims
- File all repair orders and create folders for new customers
- Summiting all parts orders
- Posting /Receiving all parts orders into computer system
- Cashiering for Parts and Service Department
- Collecting payment from Extended Warranty Companies
6-10 years of experience
Handle administrative matters including screening calls, coordinate and manage calendars, meetings and projects.
- Audit up to code Warranty tickets and submit to Honda, check payments status through Honda, bookkeeping of Tech’s flag times, Goodwill, Auth’s, Cashier and Warranty procedures.
- Provide hands on experience in managing general office tasks; plus composing documents and organizing offices for efficiency. Distribute paperwork and co-ordinate flow of information internally with others departments and organizations.
- Set up and uphold manual filing system; prepare, record, check over and proofread correspondence, service invoices, reports and relevant material.
- Interact professionally with customers and schedule customer appointments for services.
10+ years of experience
Overall supervision of service department paperwork processing.
- Return all improperly completed repair orders to the person originating the document for correction and or completion as necessary.
- Supervision of cashier, receptionist, and housekeeping.
- Commitment to Perfection coordinator.
- Responsible for petty cash, ordering all dealer supplies.
- Maintain PDI, factory and extended warranty schedules.
0-5 years of experience
- Administer and manage warranty program
- Track warranty costs, incidents of unfavorable product craftsmanship, and component failure
- Develop and maintain a planned process and procedures manual by which others may refer to for direction in a given warranty situation
- Perform and coordinate warranty training as needed for internal customer relations departments to include, but not limited to Technical Service, Customer Service, and Sales
- Develop and participate in reclaiming process for applicable vendor parts
- Organize replacement parts in accordance with equipment installations under warranty
- Provide the highest level of internal an external customer support
- Support and work in a cooperative manner with other departments to resolve customer warranty problems
0-5 years of experience
Gather customer complaints and submit them through RV manufacturers for approval
- Receive and send warranty parts for repairs
- Allocate payments to claims
- Work with IDS system
- Review and update warranty reports
- Get customers unit in shop to be prepped and ready for delivery
- Order parts required
- Handle customer concerns with their new delivery/ internal service writer
0-5 years of experience
Processed warranty claims
- Flagged technician warranty time
- Reconciled all warranty receivable with payments
- Posted credit on computer
- Resubmitted all rejected claims
- Assisted in training, selection and supervision of employees
0-5 years of experience
Supervise cycle and spontaneous inventory counts
- Return for credit all inventory identified as eligible for return
- Initiate store transfers for surplus or in demand stock when necessary
- Submit all products warranty paperwork for reimbursement
- Monitor and evaluate shipping pricing and practices to, from and between all braches
- Oversee maintenance and service of all warehouse vehicles and equipment
- Oversee warehouse conditions and organization
- Inside Sales/Counter sales
- Maintaining and enforcing personnel policies
- Hiring, coaching and evaluating employees
- Certified By Mainstream Engineering HVAC Technician Certification EPA Clean Air Section 608/ Type: Universal
0-5 years of experience
Vehicle sales and service dealership
- Submit all Nissan warranty claims to Nissan daily
- Track, updated, and monitor warranty claim status daily
- Collect all funds for repair orders and parts orders
- Maintain a balanced cash drawer
- Account for all transactions processed through Visa credit, Telecheck and GE credit machines
- Submit deposits on a daily basis for all money procured through service and parts department
- Calculate ~12 technicians work time and pay on a daily basis
- Via phone, collect and make payment arrangements for vehicle repairs
- Interface with customer to ensure customer satisfaction for parts and service
0-5 years of experience
Responsible to process warranty submission daily.
- Process daily payable statements
- Responsible for monthly schedule reconciliation, back flag service and/or parts.
- Responsible for posting journal vouchers weekly.
- Responsible to correct, and run payroll timesheets semimonthly.
0-5 years of experience
- Responsible for all warranty claims including maintaining accuracy and timely reimbursement
- Reconcile all warranty receivables
- Processed daily journal entries for accounting
0-5 years of experience
Process repair tickets, warranty and customer
- Process Chrysler and Nissan warranty claims
- Correct and resubmit rejected claims
- Answer telephones
- Scrap and destroy warranty parts
- Member of safety committee
10+ years of experience
- Monitor reimbursement schedules from Audi for warranty claims
- Submit warranty claims to Audi of America
- Pay technicians per Audi guidelines
- Assist customers
- Answer phone
- Schedule appointments
10+ years of experience
Closed, posted, and submitted warranty and extended warranty claims
- Handled payroll for detail department
- Handled accounts receivables
- Handled daily deposit
- Reconciled warranty and extended warranty schedules
10+ years of experience
Obtain and process customer warranty claims
- Process error free claims for approval
- Track approved claims for payment
- Work closely with warranty claims adjustors
0-5 years of experience
- File warranty claims via OWL (Freightliner) and Detroit Diesel
- Follow up on warranty claims/make corrections
- Speak to warranty representatives for authorization claims
- Input of time sheets and filing
0-5 years of experience
Enter warranty claim
- Answered and make phone calls
- Take pictures of warranty items
- File papers
- Schedule and write tickets
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Warranty Administrator
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
