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Warranty Manager Resume Samples
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0-5 years of experience
Successfully reorganized the department to maximize efficiency and time management.
- Discovered $250K in unsubmitted warranty claims and successfully negotiated with OEM for submission and payment.
- Passed 3 bi-annual audits with minimal charge backs, increased claim collection percentages, and on-time warranty submissions.
- Cross-trained 4 staff on the warranty submission process and divided the workflow accordingly.
0-5 years of experience
Manage a team of inside sales reps and parts department personnel, constantly focusing on excellent customer service. Consistently taking a lead by example approach to coach and motivate. Handle all warranty claims, ensuring policies and processes are administered thoroughly.
- Successfully developed and implemented new processes for wholesale and retail warranty claims minimizing both labor and material cost.
- Increased parts sales year over year since 2012 by building quality relationships with dealers.
- Developed new guidelines and strategies for inside sales/customer service reps which dramatically improved the quality of service and support to wholesale and retail customers.
- Restructured parts department ensuring a more streamline approach for picking and shipments of parts.
- Created a more effective RMA system to maximize accountability of return parts and minimize revenue loss for defective vendor parts.
6-10 years of experience
Negotiated warranty terms and settled disputed warranty claims with equipment manufacturers for over 500 stores. Provided administrative assistance to product support team. Composed and disseminated service bulletins. Built and maintained relationships with equipment vendors, customers and field personal.
- Supported a $500,000 per year corporate equipment rebate program by tracking and reporting equipment purchases, creating invoices, and filing the necessary paperwork to receive rebates.
- Streamlined work flows by developing new work order process for company.
- Authored weekly newsletter to the field that included warranty issue bulletins, helpful hints, parts problems, and warranty program results.
- Reviewed an average of $600,000 in purchase orders per year to ensure accuracy
- Credit processing, approved all credits for warranty and part returns and coded to correct store. Over $4 Million in warranty credits.
6-10 years of experience
Recruited to provide expertise in business development and bidding functions along with management of inventory control and parts ordering system for over 1 million parts for 36 major product lines, including Thomas Built Bus, Freightliner, Meyers Snow Equipment, Maxon and Anthony Llifttgates, just to name a few. Supervised 10 employees and ensured timely parts deliveries. Supplied 10-bay custom hydraulic and truck body shop with all parts and equipment.
- Closely collaborated with key stakeholders, including Sales Team and Business Administrators on meeting customers’ needs and ensuring timely parts and product deliveries in four states.
- Obtained $40,000 rebate by utilizing central purchasing system and successfully meeting sales quota.
- Improved productivity by 20% through implementation of parts receiving system.
0-5 years of experience
Developed and managed the Visteon warranty process for new customers to ensure that internal and customer-specific processes were followed, minimizing unexpected warranty expense and improving customer satisfaction.
- Trained Account Management, Engineering, and Manufacturing teams in warranty claim processing
- Provided warranty cost planning estimates for program quote teams to ensure cost recovery
- Managed returned part analysis processes to reject invalid claims and managed customer disputes
- Tracked customer warranty claims and cost recovery amounts
- Monitored engineering and manufacturing failure analysis efforts to ensure accurate root cause determination, process improvement, and exceptional customer response
- Reduced warranty payments to Freightliner by 80%.
0-5 years of experience
Oversaw and guided the day-to-day warranty operations on all homes within their 12 month warranty period, while completing the majority of warranty requests within two weeks of initial documentation.
- Revised the company’s existing warranty manual to more clearly define/describe warranty items.
- Generated log entries through Builder Trend and documented warranty inspections in First Time Quality (FTQ) software to ensure clear communication and prompt completion of warranty items.
- Participated in a weekly construction meeting and warranty meeting to proactively address issues as well as communicate victories.
- Conducted client orientation and client closing walkthroughs to introduce the client to their new home and the warranty program.
0-5 years of experience
Created and implemented a “live on-line” schedule which simplified CPM best practices for use in residential construction.
- Trained production personnel on scheduling best practices to improve on-time delivery of homes under construction.
- Quantified budgets, forecasted net profit and tracked direct costs throughout the construction of homes to ensure maximum Heartland Homes profit.
- Improved Heartland Homes’ profit margins and reduced total number of change orders by quantifying various construction materials, ensuring code compliance on those materials and implementing cost saving methods.
- Received incoming bids from vendors for various customer requests and applied the appropriate markup to ensure profitability for Heartland Homes.
- Simplified the uses of cost codes to ensured costs resulting from labor and material were correctly coded and tracked accordingly.
6-10 years of experience
Responsible for overseeing the reception, inspection, and processing of all merchandise returned by customers and vendors
- Established relations with repair and recycling facilities to mitigate product losses and in some instances turned the warranty department into a revenue making entity
- Collaborated with the purchasing department to impose stricter regulations on vendors and manufacturers to acquire credits and replacement goods faster. This resulted in the usage of less space to store merchandise allowing the department’s size to be reduced
- Developed an intelligent flow to the department layout creating a more efficient work flow which increased productivity by an average of 20%
- Reorganized and developed a more sales oriented and customer friendly will-call area
10+ years of experience
Established and maintained relationships with manufacturer’s designated warranty representatives
- Reviewed written warranty repair orders for proper completion, accuracy and legibility according to the policies and procedures
- Analyzed problems, identified trends and developed strategies for maximizing claim processes
- Achieved expert level knowledge of multiple product lines through taking the initiative to become self taught
- Conducted weekly audits of warranty schedules
- Consulted with factory representatives to develop and streamline warranty training for other dealerships
- Set up a comprehensive tracking system for warranty parts requests and returns to prevent charge backs
- Trained technicians to properly document and describe warranty repairs
6-10 years of experience
A real estate development and land acquisition firm in Washington D.C. that has completed over $150 million in Condominium development and renovation.
- Managed schedules and time constraints of sub-contractors on 701 Lamont Lofts project a $20 million
- Managed day to day operations of multi-family building sub-contractors to complete ongoing projects on time and within budget.
- Project manager on a $10 million condo conversion. Finished on schedule and under budget.
- Building Warranty Manager on completed projects. Assisted in the coordinated turnover of the building to the Condo Association and Management Company.
- Advise the President and Vice president on the schedule and completion times of each step of ongoing projects.
- Involved in pre-development and solicitation of general contractor bids for numerous multi-family buildings.
0-5 years of experience
Entrusted with the most complex customer service issues as a result of a strong ability to promptly resolve concerns and satisfy customers. Managed warranty administration of all truck and engine vendors. Trained and directed service technicians in proper procedures to ensure departmental profits and customer satisfaction.
- Consistently achieved warranty claim gross profit percentages in mid-60%
- Directed storage and movement of retained warranty parts during dealership relocation
- Addressed customer issues in a fair, prompt and responsible manner
0-5 years of experience
Managed overhaul and repairs for Latin America/Asian regions for both Army/Navy FMS customers.
- Coordinated with operations manager the scheduling of customer repairs.
- Negotiated with local defense contract management team the acceptance of repaired items.
- Facilitated several process improvement efforts that yielded 5% lead-time improvement.
- Reported monthly status to senior management program.
- Implemented customer modifications to reclaim lost money for the company, improve customer support and increase revenue.
- Negotiated improving schedules versus termination for convenience.
- Negotiated contract closeout effort.
0-5 years of experience
Reviewed, adjusted, and approved warranty claims for labor and parts consistent with warranty guidelines set forth by manufactures represented.
- Gathered pertinent data including sublet and technician information in order to submit claim in timely fashion.
- Negotiated with manufacturers for authorization of warranty repairs exceeding flat-rate or maximum levels.
- Communicated with manufacturer’s technical personnel to solve problems associated with products and related remedies to appropriate channels.
- Collected warranty credits and applied to appropriated general ledger accounts.
0-5 years of experience
Managed our safety program and was a first responder when injuries occurred, completed monthly safety inspections of the facility, handled bi-annual and annual OSHA inspections including fire systems, regulated and maintained employee protective equipment, handled all workers compensation claims
- Was responsible for project warranty for all aspects of the construction phase. Managed four warranty service crews handling logistics, expense reports and time sheet accuracy
- Managed projects through to completion including tracking of any and all files pertaining to the project and compiling a ship loose list of all materials needed at the job site to complete the project
- Facilitated all in-house and special project foundation sets
- Was liaison between employees, IT and Engineering regarding computer issues and followed up to ensure quick resolution
- Assisted with marketing and processing new service offerings
- Provided customer service to homeowners and builders
0-5 years of experience
Championed warranty cost recovery plan yielding savings in all aircraft platforms to operate within budget
- Lead process improvement from design to completion of the action plans across 4 sites and 3 business units
- Drove warranty cost reduction through continuous monitoring of key performance indicators
- Communicated risks and opportunities related to warranty cost reduction versus customer satisfaction
- Recommended and implemented process improvement regionally and worldwide leading to higher service level
- Standardized and harmonized processes across US sites
- Shared and applied best practices across sites (domestic and international)
- Enhanced warranty cost control processes and generated additional savings from Partners
- Developed process and tool enhancing visibility of actual warranty spending versus budget and forecast
0-5 years of experience
- Between 2005 to 2006, closed on over 300 homes in 4 subdivisions
- Created a warranty department and developed warranty web page.
- Handled all city and county plan approvals.
- Supervised and managed 5 Superintendents, 2 Assistant Superintendents and 1 Warranty Manager.
0-5 years of experience
Successfully managed warranty claims that resulted in warranty spend being reduced by over $500,000 by upholding the policies and procedures for warrantable items per unit
- Reduced warranty spend by over 50% and cost per unit by over 38% at the same time increasing the supplier recovery by 53%
- Improved customer responsiveness rate by 22 days for complete warranty processing.
- Assisted in creating and designing a warranty manual to be delivered to all customers
- Improved steel consumption reporting for inventory purposes
- Registered all vehicle warranty registrations and serialized information for tracking purposes
- Accurately process customer orders for Aftermarket parts sales
- Facilitate service questions and repairs by working with the service team
- Supervised and assisted in the productivity of the warehouse shipping department
- Packaged and shipped product same day per customer request
6-10 years of experience
Responsible for timely processing of all warranty related repair orders, including proper accounting, customer billing, and retention of proper documentation to support factory audits.
- Responsible for determining cause of part and/or engine failure and insuring the all related failure materials are returned to the factory for inspection.
- Established and maintained warranty related budgets.
- Implemented computer program, assisting factory in troubleshooting initial startup issues.
- Develop and present in-house and dealer training of mechanics and service staff to insure proper documentation to support product/engine failures.
0-5 years of experience
- Efficiently organized products with each job function to implement the structure of the warehouse.
- Administered customer warranty claims and managed part replacement.
- Conducted extensive vendor and product research to generate savings and develop the purchasing database.
- Analyzed market and delivery systems and coordinated inventory control to assess present and future material availability.
- Played a pivotal role in answering service calls and scheduling appointments.
0-5 years of experience
I am responsible for each custom home beginning with the final build stage through a thirteen month warranty period. I manage all customer care through personal interaction with each home owner. I also manage and assign work to our subcontractors and our warranty team. I evaluate, analyze and execute all work needed to resolve customer requests.
- Directly supervise and oversee the Warranty Team and Sub-Contractors, providing feedback regarding their performance.
- Monitors final construction stage and provides feedback to the home owner.
- Provides solutions to customer requests.
- Evaluates required service and schedules appropriate Associate or Sub-Contractor for a timely response.
- Interacts with CEO and CFO to monitor and discuss job costs analysis.
0-5 years of experience
Generated inspection lists to Builders and followed up on work production completion deadlines
- Implemented quality control inspections
- Facilitated customer concerns before, during, and after closing
- Additional responsibilities included maintaining relationships with subcontractors
0-5 years of experience
Responsible for Warranty Systems, Policy, Processing and Audits for all export [company name] outside USA, Canada and Mexico.
- Responsible for accurate processing of $12,000,000 in annual claims.
- Responsible for international warranty policy and manual.
- Coordinates International demands towards new systems and application development.
- Responsible for site audits of dealer claim processing and policy adherence.
- Provides training towards international distributors on systems, policies and tools.
10+ years of experience
- Scheduled employee work coverage, vacations and attendance.
- Closed books at end of month and assisted with invoicing and purchase orders.
- Reviewed and entered warranty claims and appealed chargebacks.
- Coordinated with employees to resolve problems.
- Participated in recruiting and directing employees.
- Managed accounts, warranties, statements and accounts payable and receivable.
- Processed payroll and dispatched 35 Work Technicians.
- Provided advisement to management on key administrative and financial control issues/problems.
6-10 years of experience
- Developed and implemented the warranty process for [company name].
- Managed all aspects of the warranty/customer service for an average of 400 units per year
- Created development book, and warranty manuals for all projects
- Served as liaison between developer and sub-contractors for all developments
- Managed subcontractors for final punch work leading up to the delivery date
- Responsible for holding all subcontractors to their one year warranty agreement
- Aid maintenance staff in procurement of building materials, and fixtures for each property
- Assist property managers and maintenance staff in developing and implementing a preventative maintenance program
- Reduced yearly turnover cost 25% by restructuring vendor labor agreement with painter
0-5 years of experience
Coordinate the new start / permitting process, including communicating with Architectural Review Boards, County and State agencies.
- Obtain finalization paperwork from subcontractors, County and State agencies upon the completion of a project.
- Coordinate and facilitate the closing process between the closing attorney, construction department and the real estate agent.
- Manage the Warranty Department including; communicating with homeowners, the creation of work orders and scheduling of subcontractors.
- Address all BBB, SC LLR and 2-10 Warranty complaints concerning warranty.
- Assist the Accounting department as needed.
- Notary for the State of South Carolina and the State of Georgia.
6-10 years of experience
Providing accurate warranty information to Chrysler Corporation in order to receive payment in a timely manner. Duties include processing warranty repair orders, report generation, and payroll responsibilities.
- Responsible for providing the correct data for entry on all warranty claims.
- Responsible of receiving payment for all warranty claims.
- Responsible for all technician payrolls.
- Responsible for excellent customer service to every customer.
- Alternate cashier on an as needed basis.
0-5 years of experience
Duties: Meet with customers throughout final building process to ensure all subcontractors have
completed or are completing tasks to a high standard of workmanship.
- Schedule and supervise subcontractors to finish work before the buyer closes on their property.
- Hands on completion of warranty and final items not covered by subcontractors.
- Schedule and execute the 1 year warranty and final and closing walk through.
- Manage warranty claims and complaints.
6-10 years of experience
Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Investigation results and any planned adjustments.
0-5 years of experience
- Administers everyday activities of Big Three (Ford, GM, Chrysler) warranty programs
- Monitors all logs for claims, investigates each individual case, and manages billing requests.
- Supervises, trains, and mentors three subordinate employees on a daily basis.
- Manages all warranty data and generates regular reports on same.
- Assists Big Three key clients in resolving all warranty related claims.
- Develops and manages warranty process creating efficiency improvements reducing repair times.
- Works with other managers to develop and implement business plans.
0-5 years of experience
- Implement quality control upon finalization of sale to ensure complete customer satisfaction
- Manage subcontractors at multiple locations to complete punch lists
- Negotiate contracts with subcontractors as well as pay their invoices
- Deliver home warranty instructions and guidelines to new homeowners
- Scheduled warranty service between homeowner and subcontractors
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
