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Workshop Manager Resume Samples
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0-5 years of experience
Managed customer interactive process, product merchandise inventory and maintained high quality store standards.
- Coached and trained associates to meet customer service expectations; store consistently achieved 80% or above Customer Satisfaction Scores.
- Recruited and hired new management and associates; handled associate personnel matters including performance reviews, evaluations, and payroll procedures. Conducted peer evaluations on leadership team.
- Confirmed scheduled parties and “up-sold†parties to qualifying guests in person and on the phone to ensure 100% guest satisfaction rate.
- Prepared sales material and called upon business organizations to promote parties for corporate team building, birthdays, day camps and scouts troops.
0-5 years of experience
Apple “Perfect Peer” award recipient based on customer service feedback and peer questionnaire
- Presented to diverse audiences on topics such as digital media, interactive presentations, etc.
- Facilitated field trips and Apple camps teaching video and music production to youth
- Managed personal setup, workshop, and visual teams, training and staffing, that impacted monetarily through store sales and culturally through positive feedback measured by a net promoter score (+37%)
- Taught members in sessions concerning apple software and hardware systems
6-10 years of experience
Analyze weekly business and provide a recap of store trends, needs and customer feedback.
- Build revenue and increase sales through efficient planning.
- Manage and control expenses, reduce shrink, and payroll costs.
- Recruited, hired, trained and motivated assistant managers, associate managers, and associates for the new location.
- Oversee staff to ensure merchandise is neatly presented and displayed according to management’s visual floor plans.
- Manage a $2 million dollar location with a staff of 10 plus, with minimal turn over.
0-5 years of experience
Exceled at business development by fostering valuable corporate and community wellness partnerships.
- Scoped target prospects, mid-size to large businesses employing 200 employees or more, within Chicago Southland community in order to contract net new annual wellness programs among business partners.
- Executed health screenings and educational workshops for churches, community wellness groups and corporate Human Resource wellness plans.
- Supported client advocacy as vendor member of industry networking organizations.
- Developed and leveraged community partnerships, by building brand awareness among key decision-makers, in order to increase clinic appointment traffic and revenue.
- Maintained regular, consistent meeting calendar with entire client list to ensure program satisfaction.
0-5 years of experience
Led a Team of up to 15 employees, $750K in sales. Primary emphasis on working through team to produce results in guest satisfaction, employee retention, and performance metrics. Store ranked #6 of 296 in the Company for Sales, Profit, Guest and Employee Satisfaction Ratings, and #38 in the Company in Performance Metrics.
- Led team to a Store Guest Experience Ranking of #4 in the company in 2012. Improved rating upon assuming leadership from an 85.0% to a 91.5%. Company average, 80.0%.
- Implemented Training, Development & Succession Planning Culture. Successfully developed 3 Sales Associates into bench, ready for Manager positions. Maintained a zero-day Management Position Fill Rate throughout tenure.
- Achieved highest Employee Satisfaction Rating in Territory at 4.84 (maximum 5.0), leading to an increased Retention Rate from 50% in 2010 to 80% in 2012. Company average, 54%.
- Chosen to represent the 148 stores of the West Region as a Talent Coordinator, one of less than 20 in the Company. Mentored new Talent Coordinators in the US and the UK. Assisted District Managers in sourcing and interviewing for all open management positions.
- Initiated, planned, and executed multiple external Marketing Events, generating more than $6,000 annually in incremental revenue for the Store.
0-5 years of experience
Managed all aspects of daily operations and conducted hiring to ensure appropriately sized staffing.
- Supervised 5-10 employees and provided continuous training.
- Coordinated promotional sales events and private parties of up to 15 customers.
- Assisted in annual inventories, reconciled cash with sales records, maintained operational records and prepared daily records of transactions.
- Consistently met or exceeded monthly sales goals through up-sales and first-hand product usage.
10+ years of experience
Ranked consistently in the top 5% in in company in overall profitability
- Lead a team that consistently performed in the 10% of the company in sales maintained sales of over 2 million yearly
- Monitored and controlled payroll and shrink at or below the company standards on a consistent basis
- Responsible for training and recruiting all of members of the management team
- Was the Market Trainer for the District and served as the Bearitory Talent Coordinator for the District
- Role model for outstanding guest service and coached team to a high level of guest service with guest service scores over 85% ytd
- Successfully promoted members of the team to store manager positions
- Served as a member of the HR department to fill open management positions throughout the company utilizing Monster and Hot Jobs to search for resumes, worked with District managers to prescreen and recruit talent for open management positions for the last year
6-10 years of experience
- Hired and trained 60-70 new team members in company policies, processes, and customer service standards. Performed weekly / monthly evaluations on all staff members.
- Monitored daily sales, performance, and payroll goals; achieved 75% of monthly sales goals in 2010, earning bonuses for 9 out of 12 months.
- Assisted multiple guests at one time, assessing needs and answering questions, while maintaining an exceptional service standard.
- Achieved top customer service rating in region for three consecutive years.
- Participated in company-wide effort that resulted in it being named a “Forbes Top 100 Companies to Work for” company for 2009, 2010, and 2011.
- Selected by upper management to travel to other locations to facilitate staff training.
- Handpicked by upper management to assist in the opening of a new location.
0-5 years of experience
- Developed, implemented and executed monthly sales plans. Created plans of action to achieve sales results, delegated assignments to management team and followed up and made adjustments as necessary.
- Ranked 8th of 300+ in the company for contributing factors in 2014.
- Reviewed monthly departmental expense reports and approved budgets. Maintained a 25% profitability 3 consecutive years.
- Successfuly closed the store for remodel, recruited, hired, and trained a staff of 16 employees for grand reopening as a concept store.
- Through coaching and development, promoted several associates into management roles including store manager.
- Maintained a >.1% inventory discrepancy
- Maintained payroll through properly scheduling staff of 19 with philosophy of making sales vs. cutting hours.
- Utilized outside marketing resources to ensure successful launches of new product.
6-10 years of experience
- Insured quality work meeting established time guidelines for work orders.
- Initiated requisitions for need parts and supplies.
- Integrated rapid prototyping in machine process reducing cost by 22% increasing quality of workmanship
- Consolidated time reports for payroll.
- Prepared performance review for employees.
- Maintained a computerized work order system tracking work orders, machine times and inventory of parts and supplies.
0-5 years of experience
- Approved or rejected all requests of customers regarding warranty claim for the companies: Ultramotor (YAMAHA) and Motomundo
- Ensured that suppliers perform monthly reimbursements of all warranty claims previously submitted
- Maintained a constant communication either verbally or written with all the company’s vendors and customers
- Determined if quality issues were due to product quality or design flaws and took the proper actions to correct the problems before selling the product to market, created a detailed report to the appropriate factory to jointly improve the product or find a proper solution for the next production of goods
- Approved, trained and supervised authorized repair shops nationwide, ensuring they meet all the standards set by the company through monthly visits and constant communication
- Trained new employees in warranties, authorized service repair shops and company procedures
6-10 years of experience
Managed and lead team to exceed goals of a 4.5 million dollar store.
- Managed over 1000+ parties per year through maintaining previous business and networking to grow new parties; while maintaining a 98%+ Highly Satisfied Guest Service ranking.
- Hired, Trained, and Coordinated a staff of 30 (non-peak) and 90+ (peak) season
- Handle all merchandising, inventory control, loss prevention, cash control, payroll, P&L control, and maintenance functions
- Development Leader maximizing team performance, contribution and store ownership.
- District Networking and Recruiting Specialist; to gain bench and qualified candidates to fill all management positions.
0-5 years of experience
Wrote programs for clients utilizing Microsoft Access
- Designed, built, connected and administered LAN for clients (with a total of 2-20 computers) using Windows NT
- Managed and delegated various projects to three engineers
- Upgraded, troubleshot, and provided scheduled maintenance for clients
- Entered data and generated daily reports for the general manager
- Reviewed and maintained web site
0-5 years of experience
- Led the building of a major new service center and training center of LV drives in Istanbul.
- Developed and integrated e-learning program from the global ABB and giving effective technical and operational trainings for ABB LV and MV Drives..
- Facilitated new LV Drives Workshops.
- Commissioned and serviced high power (over 500kW) LV Drives and MV Drives.
- Managed the service sales and product life cycle of LV Drives.
0-5 years of experience
- Managed 7 technicians, scheduled shifts, dispatched technicians to various service field work
- Assembled and dissembled electronic parts to build computers and copier machines
- Diagnosed electronic power board, PCB, mechanical clutch, pistons, motors, sensors, and laser beams
- Using digital multi meter, Laptop, service manual, etc
- Assist technicians at various locations on the field, for quick problem solving
- Invoices service performed to customers
Administrative Cover Letter Examples
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Workshop Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
