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Bank Supervisor Resume Samples
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0-5 years of experience
Created and led sales team for branch that exceeded sales goals by 20% in first year.
- Balanced bank vault and teller drawers daily.
- Performed random bank audits, ensuring there were no security issues.
- Improved morale and increased team cohesiveness by creating and planning monthly team outing.
0-5 years of experience
Executed better ways for product offering so the whole branch can hit its sales goals and revenue goals
- Trained tellers on banking policies and improved sales techniques toward achieving their sales goals
- Implemented and tracked branch performance
- Efficiently and effectively audit teller drawers on timely basis
- Assisted management with complex issues
0-5 years of experience
In charged of training and development of supervisors and tellers on daily operations, while maintaining 99% transactions accurately.
- Always went above and beyond sales goal each month, remained Top 2 in District each quarter throughout 2014.
- Balanced a drawer at the end of every shift, while teaching and coaching employees to maintain a clean and customer friendly atmosphere.
- Helped to create a customer service program, that’s implemented throughout the company, The Customer Experience Program.
0-5 years of experience
Managed teams ranging from 10-30+ team members by providing sales, production, quality training, and career development
- Engaged in one on one coaching by monitoring outbound phone calls, evaluating sales quality and customer service expectations
- Coordinated and managed recruiting efforts including attending career and college fairs
- Collaborated with project management and technical support teams to improve implementation strategies
- Led the training group for 50 new Phone Bankers by presenting the job expectations in a classroom setting and role playing processes; created and provided training manuals and quick reference guides for their future use
- Administered Managing Premier Performance (MPP) quarterly and annual reviews for direct reports by evaluating sales and service results compared to expectations; effectively communicated those reviews and moved to performance improvement plans or other methods of additional coaching if necessary
- Communicated annual raises to direct reports
0-5 years of experience
Managed a team of 16 premier phone bankers.
- Coached and developed bankers to achieve greatness in the area of service quality, sales and productivity.
- Effectively coaching team to behaviors such as overcoming objections, time management and product knowledge that led to higher sales and customer satisfaction.
- Monitored calls to ensure excellent customer service is being delivered to High Valued customers.
- Research and resolved HR issues.
- Administered counseling, evaluations and feedback to staff.
- Assisted with escalated calls and complex problems.
0-5 years of experience
Counseled clients with selection of financial products to meet their financial planning and banking needs
- Created and processed clients’ accounts while providing excellent customer service
- Sold and referred bank products based on specific sales focus
- Identified prospective clients; develop and implement presentation for clients
- Provided knowledge of bank lending practices, policies, compliances and underwriting criteria
- Managed four tellers, dual control and ATMs
- Supervised to ensure all transactions of cash, check and balancing and money orders were processed accurately and efficiently on a daily basis.
0-5 years of experience
Managed 8 different functions, including annual budget and monthly cost analysis
- Directed daily processing and balancing of $5 million in C.O.D. remittances
- Designed and initiated effective control system; supervised 16 people
- Achieved several 100% accuracy audits
6-10 years of experience
Supervised team of 20 collectors
- Monitored calls to ensure quality and compliance guidelines
- Provided coaching and ongoing training and development
- Completed internal reviews and monitored attendance and counseling
- Reduced overall delinquency by 3% developed new policies and procedures
0-5 years of experience
Managed 25+ phone bankers and supported them in day to day activities as for means to exceed results.
- Participated in various projects to drive engagement amongst team members
- Conducted interviews for potential candidates
- Handled HR related issues with team members
- Provided one on one feedback to address impactful behaviors
- Reviewed reports and coached on various areas of opportunities
- Continue to mentor peers and bankers for further success
0-5 years of experience
Managed a staff of 5-10 sales associates and tellers.
- Shared overall responsibilities for the branch sales goal to be attained.
- Coached/Motivated, trained, provided work direction and communicated feedback to branch staff: assisted in the recruitment and hiring of personnel.
- Scheduled staff as necessary to meet customer service needs while minimizing compensation expenses. Recommended and initated disciplinary actions.
- Effectively managed the department functions while meeting and adhering to corporate, legal, and regulatory policies. Implemented guidelines, and requirements regarding compliance. Maintained security measures and vault requirements.
- Opened a variety of financial accounts. Experienced cash handler.
0-5 years of experience
- Supervised the matching of company requirements with temporary employee skills.
- Responsible for setting pay levels based on skill sets, interviewed candidates, managed the payroll process and interacted with all levels of management.
- Negotiated contractual agreements with temporary agencies.
- Streamlined the number of temporary agencies from 15 to 3.
0-5 years of experience
Validation and verification of Meditech including validation plan and script creation
- Clinical Educator of the Year 2014 awarded by Texas Tech Medical Technology program
- Responsible for technical and quality standards
- Implemented antibody workup assay testing and training
- Revised reagents to maximize use within expiration and across multiple test platforms
- Prepared for massive transfusion protocol with traumas and massive non-trauma protocol
- Prepared transfusion data for blood utilization review
0-5 years of experience
Assessed financial objectives and customer needs, and suggested the appropriate product and service solution
- Acted as personal financial advisor by selling a wide range of retail banking products
- Identified and referred customers to appropriate business partners
- Supervised and performed tasks associated with the Customer Service Representatives and Teller Staff in accordance with bank procedures
- Performed opening and servicing customer accounts
- Participated in demonstrating marketing strategies and activities to promote customer satisfaction
- Provided sales trainings to less experienced staff
- Completed daily processing of the ATM to ensure that it is operating properly and placing service calls if needed
0-5 years of experience
Liaison with management to confirm availability of staff, ensure that key projects were effectively resourced and managed.
- Maintained regular communication with customers, and management, regarding progress, achievements of projects deliverables.
- Recommended/initiated personnel actions; such as hiring transfers, discharges, and disciplinary measures. Helped to enforce the company’s policies, procedures with team members.
- Established and adjusted work procedures in junction with training employees.
- Managed the accuracy and levels of all loaner inventories in accordance with company plans.
- Interviewed, trained new hires, managed the daily activities of Loaner Analysts.
- Identified and resolved problems in a timely manner, gathered and analyzed information skillfully.
- Developed alternative solutions; worked well in group problem solving situation; used reason even when dealing with emotional topics.
- Administered daily calls to merchants to reclaim products including conducting country searches for medical equipment’s, along with setting up couriers to extract merchandise.
- On call two weekends a month for emergency product needed to be shipped out.
- Conducted audits across country to different hospitals for medical equipment’s.
0-5 years of experience
Performed supervisor duties including: updating procedures, reviewing patient results, quality assurance and quality control in the blood bank.
- Monitored daily temperatures within the whole laboratory
- Performed antibody identification utilizing the Gel and tube method system.
- Updated hospital administration for blood bank utilization on a monthly basis, this included the number of type and screens performed and units transfused.
- Trained new personnel in blood bank.
- Worked the bench on a daily basis.
- Reviewed and updated policies and procedures on an as needed basis.
0-5 years of experience
- Ensured compliance with state and federal currency regulations and conducted daily audits of currency-sensitive material. Reduced annual compliance errors from thirteen counts to zero.
- Selected to develop and instruct the company’s first off-the-job cashier training program; also provided on going instruction in compliance and administered quarterly compliance testing to more than 400 personnel.
- Hired, scheduled, supervised, and evaluated tellers in both main bank and front line cashier operations.
- Conducted monthly meetings with upper management to present regulatory findings and address areas of concern; received recognition award for outstanding employee relations.
0-5 years of experience
- Created and implemented new marketing plans that increased business to branch.
- Trained new hires improving ramp up time.
- Conducted branch audits to ensure compliance with federal and state regulations.
- Opened consumer and business accounts building relationships.
- Managed branch supplies.
- Initiated and provided feedback on how to increase productivity and efficiency.
0-5 years of experience
Supervised daily operation and business of the blood bank
- Wrote new rules and procedures for blood bank clerks
- Trained and assisted new clerks
- Supervised as many as 10 clerks at one time
- Responsible for giving public tours of the blood bank
0-5 years of experience
Accountable for the efficient operation and satisfaction of 5 customer service representations and tellers
- Ensure quality customer service and satisfaction
- Contributing to and highlighting of growth and revenue plans within the branch through the attainment of all sales referral goals
- Providing updates and recommendations for future established for the teller organization within the branch.
- Ensure excellent teller operational performance through adherence to the compliance with all policies and procedures. Enforcing all PNC values as outlined in vision statement, human resource policies, and team building.
0-5 years of experience
Provided guidance to customers for investments in Certified Deposits (CD’s) and Money Market Accounts
- Helped customers set up new savings and checking accounts to meet their needs
- Maintained and audited vault transactions and tyme machine
- Maintained department document control process and records
- Processed and reconciled transactions made during the day of operation
- Participated and facilitated in staff recruitment, hiring, training, and scheduling
- Facilitated leadership and administrative supervision for planning, directing, organizing, coordinating, implementing, controlling, and evaluating for staff
- Established duties and responsibilities required of staff members
- Ensured Bank Tellers cash drawers balanced at the end of the days transactions
- Opened and closed the branch daily
6-10 years of experience
Planned successful marketing and advertising strategies targeting and developing new accounts, bringing more business and reaching sales goals
- Expanded customer base through a variety of effective sales techniques
- Handled various accounting transactions and reconciliation tasks
- Provided account status data when required and handled phone inquiries
- Informed customers about bank products
- Trained and supervised new hires
- Reconciled general ledgers
6-10 years of experience
Manage day-to-day planning, implementation and problem-solving to ensure daily goals in production are achieved.
- Motivate and supervise staff of 6 employees and consistently meet/exceed goals and deadlines.
- Provide effective feedback, coaching, training, professional development and corrective action plans to meet objectives.
- Ensures adherence to company policies and procedural guidelines.
- Increase team’s performance to become one of top three teams in the district.
0-5 years of experience
Delegated a team of 10 tellers to ensure consistent daily productivity
- Conducted monthly review with employees
- Consistently created solutions to ensure customer satisfaction
- Assisted in sales and processed consumer transactions daily
0-5 years of experience
Maintained daily branch operations in compliance with banking rules and regulations
- Managed customer facing branch personnel
- Facilitated exceptional customer service and issue resolution processes
- Provided mentorship and training for staff development
- Was responsible for all business development with services and customer accounts
0-5 years of experience
Supervised and coordinated activities of workers engaged in receiving cash, money orders, western union wires, utility payments, cash advances and kept a record of all theses transactions
- Trained over 15 new tellers in receiving cash and checks for deposits, and verify amounts
- Successfully sold numerous new CDs, IRAs, debit cards and direct deposit accounts
- Opened and closed bank
- Balanced coin machine daily as well as balancing bank vault
0-5 years of experience
Leveraged strengths in persuasive communications to address complex customer service issues utilizing creative solutions; exceeding customer expectations
- Consistently recognized for troubleshooting skills and cost-effectively resolving challenging issues
- Responsible for report production for senior level management, monthly and quarterly audit compliance
- Overall responsibility for all bank operations during assigned shifts
- Delegating and managing others, coaching peers. Creating and maintaining a strong team environment
- Provide consistent communication to the team regarding policy, procedures, campaigns, etc.
- Customer relation management skills, with focus on business growth and generation.
0-5 years of experience
Supervised bank staff in a high-volume branch.
- Ensured compliance with banking regulations.
- Ensured preventive and detective banking controls were maintained on a local (branch) level.
- Periodically measured customer satisfaction (through surveys etc.) and took remedial action where necessary.
- Ensured staff achieved sales targets for banking products by providing appropriate incentives toward achieving such goals.
- Responsible for the control and analysis of assigned general ledger accounts
- Performed end-of-day reconciliations for deposits, withdrawals and all other cash transactions, and uncovered discrepancies through – among other means – checking figures, postings, and documents for correct entry, mathematical accuracy, and proper encoding, as well as asking probing questions of staff members in order to uncover the discrepancies.
- Ensured key banking controls were maintained, including dual access to cash and cash equivalents and spot-checks of the same, as well as transaction walkthroughs, adequate data backup and storage, and proper bank procedures documentation.
- Performed tests of these controls on a weekly and/or monthly basis.
0-5 years of experience
- Coached team members to division set statistics
- Career Development with each team member including Team Lead
- Manages a team of 12-18 bankers
- Conducted team meetings, bi-weekly one-on-ones, and huddles
- Created team campaigns to motivate team members
- Qualified 92% of bankers for incentive in Quarter Four 2009
0-5 years of experience
Responsible for cross selling TCF’s array of services.
- Conduct service audits to generate new revenue.
- Met monthly branch goals.
- Supervised the branch daily operations.
- Coached and developed staff to exceed TCF’s standards of customer service.
- Communicated company policies and procedures to ensure consistent implementation.
- Provided work direction to staff and coordinate schedules.
- Identified, researched, and effectively resolved member issues and concerns in a timely manner.
- Maintained security measures and vault requirements established by management.
- Reviewed, collected and entered data into a computer system/tracking database.
- Ensured accuracy of all data recorded and verified that the information was complete.
0-5 years of experience
Maintaining customer relations standards, greeting customers and facilitating a welcoming and customer focused environment.
- Respond and investigate into customer inquiries, concerns, and creating positive solution.
- Ensured adherence to policies and procedures concerning the teller functions.
- Follow established grievance procedures in personnel policies and procedures.
- Follow all ethics, policies, procedures, regulation, rules, and standards governing employment, health/safety, and conduct established by federal, state, or local agencies.
0-5 years of experience
Provided excellent customer service by utilizing expertise products knowledge
- Responsible for sales drive, instant credits, extended warranties, profit and shrink results
- Operated the cash and attendance registers
- Trained new associates using sound communicational and demonstration skills
- Collected cash daily and made deposits into safe
- Prepared monies to be collected by federal banking employees
- Oversaw fragrance department employees
0-5 years of experience
Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Promoted bank services and products.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Organized, stocked, and maintained the teller window area.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Delivered prompt, accurate, and excellent customer service.
- Balancing and reviewing general bank ledgers
- Training new tellers and strengthening skills of current tellers
- Opening checking and savings accounts
- Teller audits
0-5 years of experience
Oversaw the technical and administrative functions related to the operation of the donor collection facility
- Ensured compliance with Standard Operating Procedures and all regulations
- Performed pre-donation screening, venipuncture, and post venipuncture care of donors in accordance with S.O.P
- Ensured accurate, legible completion of donor records in a timely manner
- Performed necessary troubleshooting during technical procedures
- Ensured adequate supply stock fulfilled minimal daily processes
- Reviewed and approved donor and operational documentation for accuracy
- Maintained acceptable level of proficiency in required phlebotomy and apheresis procedures
- Enforced The Blood Center’s policies on EEO, Affirmative Action and Safety/Health
0-5 years of experience
Coach, train, provide work direction and communicate feedback to branch staff; assist in the recruitment and hiring of personnel
- Serve as a resource to all branch personnel when dealing with customer issues and transactions; utilize all available sources to resolve problems; make recommendations to management which may enhance efficiency and profitability within the branch
- Maintain security measures and vault requirements established by management; ensure personnel follow ID guidelines for protecting customer privacy and reduce exposure to losses
- Uphold good customer relations by answering customer’s questions, explain policies and promote a positive image of [company name] with all customers
- Balance currency, coin, and checks in cash drawer
- Schedule staff as necessary
- Review reports and financial data
6-10 years of experience
- A working supervisor that performed complex, pre-transfusion testing that included problem cases.
- Maintained supplies and blood inventory for a 24/7 workweek.
- Maintained comprehensive data records, reported statistical data on blood usage and wastage.
- Served as in-house consultant to the laboratory on all technical problems.
- Prepared budget for fiscal year on reagents, blood components and equipment.
- Implemented polices and procedures to meet FDA, AABB and CAP requirements and accreditations.
- Coordinated bloodmobiles for hospital and community drives.
- Performed and maintained preventative maintenance records on equipment.
0-5 years of experience
Responsible for 24 hour full service blood bank serving approx. 200 bed hospital including 24 hour emergency department, intensive care unit, maternity & nursery services, in & out patient oncology service, in & out patient renal/dialysis service, and 24 hour surgery service
- Responsible for establishment of department, including hiring of staff, writing all policies and procedures, ordering equipment and supplies and maintaining all needs
- Responsible for ensuring competency of staff through training and competency testing
- Responsible for all quality assurance aspects of department.
- Responsible for all inspection preparedness
- Blood bank representative on hospital transfusion service committee
0-5 years of experience
Supervise and guide employees on company process, mission and values, communicate changes with evaluation of outcomes.
- Actively participate and encourage staff to be involved in community social events and offsite business visits for business development.
- Develop individual and team goals. Implement plans to carry out sales and operation objectives.
- Train and mentor new staff on customer service, branch operations and cross-selling products.
- Assist in the development of marketing strategies and all branch sales activities.
- Ensure satisfactory audit results of branch operations.
0-5 years of experience
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Examine, evaluate, or process loan applications.
- Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
- Oversee the flow of cash or financial instruments.
- Recruit staff members and oversee training programs.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
6-10 years of experience
Supervise team members adherance to Company, Title 31 and New Mexico Gaming policies and procedures.
- Develope and maintain spreadsheets with MS Excel.
- Maintain weekly work schedules attendance reports and personal time off requests.
- Train and assign duties for new Cage and Main Bank team members.
- Verify all Main Bank transactions and reconciliation.
- Maintain office equipment including currency counters and ticket redemption machines.
6-10 years of experience
Supervise team members’ adherence to Company, Title 31 and New Mexico Gaming policies and procedures.
- Develop and maintain spreadsheets with MS Excel.
- Maintain weekly work schedules, attendance reports and personal time off requests.
- Train and assign duties for new Cage and Main Bank team members.
- Verify all Main Bank transactions and reconciliation.
- Maintain office equipment including currency counters and ticket redemption machines.
0-5 years of experience
Executes customer transactions, including deposits, withdrawals, money orders and checks.
- Promotes bank services and products.
- Rapidly and efficiently prepares customer and ATM cash and change orders.
- Answers telephone inquiries on banking products including checking, savings, loans and certificates of deposits.
- Delivers prompt, accurate, and excellent customer service.
- Balancing and reviewing general bank ledgers
- Training new tellers and strengthening skills of current tellers
- Opening checking and savings accounts as well as certificates of deposits
6-10 years of experience
Worked directly with trauma in support of surgical patients.
- Cross-matched, typed, and issued blood products in the third largest US trauma center.
- Maintained documentation in conformance with both AABB regulations and hospital policy.
- Supervised up to six Medical Technologists per shift
- Maintained position while attending graduate school.
- Worked with transplant team.
6-10 years of experience
Worked with welfare recipients determining eligibility for Food Stamps, temporary aid and Medicaid
- Employment Counselor in the Job Bank helping individuals find employment
- Worked in the Workforce Investment section matching teenagers with jobs in the community.
- Gave employment orientations inclunding the TABE testing and other competency tests.
- Worked as Job Bank supervisor managing the day to day operations of the job bank and overseeing eleven employees.
0-5 years of experience
Seasonal supervisory position in financial institution.
- Assist manager in all day to day operations of banking facility.
- Supervise team of 6-8 team leaders and counters.
- Prepare daily deposits for park and inn.
- Coordinate auditing and balancing banks for the park by running Ifx, coin sorter, and verifier machines.
- Assist bank employees with outgoing banks for park employees, check cashing, and cash replenishment.
10+ years of experience
Maintained payroll for twelve to fifteen employees
- Responsible for cash and currency operations
- Managed employee staff of twelve to fifteen employees
- Managed shipping and receiving
- Responsible for monthly invoices
- 2006 and 2008 Republican Nominee for Pennsylvania House of Representatives for the 194th Legislative District. This district includes Bala Cynwyd, Belmont Hills, Merion Station, Roxborough, and Wynnefield.
- Member of Philadelphia Republican Committee, 2000-Present
- Member of Lower Merion Narberth Republican Committee, 2006- Present
0-5 years of experience
Responsible for supervision of assigned unit, including performance assessment, training, and career development of employees
- Applied Company and Departmental philosophies, guidelines, policies, and procedures
- Plans, organizes, and coordinates workflow and activities of unit members
- Ensures compliance, application of proper internal controls, and adherence to Company and departmental policies within area of responsibility
- Monitors and assists in the development of departmental goals
- Fosters and maintains relationships with business partners and customers internal and external to [company name]
- Ensures successful achievement of unit goals and objectives based on departmental needs
- Provide subject matter expertise to other departments and business partners
0-5 years of experience
- Responsible for opening and closing of bank branch.
- Assisted Tellers and Customer Service Representative with customer related issues.
- Handled all operational risk management; Marketing and cross selling retail products.
- Responsible for Cash, Coin Vault Management, Account Openings and Maintenance.
- Executed Incoming & Outgoing Wire Transfers, ACH payments, Trade Finance(L/C Payments)
- Motivate, Promote, Assist and Evaluate Operations Staff.
- Prepared and evaluated monthly Branch Reports and Audits.
0-5 years of experience
Responsible for the development and implementation of financial team strategies for team of 20-30 Phone Bank Customer Service Representatives.
- Create and implement banker development programs to promote staff retention and job growth.
- Manage the reporting of daily evaluations, weekly payroll and PTO, and facilitate all other HR responsibilities.
- Responsible for daily coaching and mentoring of phone bankers to promote a better customer service experience during customer interactions.
- Member of Executive roundtable to develop and coordinate system-wide financial customer service efficiency.
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[Bank Supervisor]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
