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Banking Center Manager Resume Samples
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10+ years of experience
Developed and implemented aggressive marketing plans to ensure banking center’s daily sales, service, and customer base expansion goals were met.
- Earned quarterly incentive for meeting and exceeding sales goals. Top Banking Center for the first two quarters of 2014.
- Appointed Chairperson for volunteerism in the Greater Buffalo Niagara Market
- Built a high-performing team by selecting the right team members and providing the team with the appropriate direction, training and rewards.
- Appointed Business chairperson for the Buffalo Niagara market. Communicated updates, current promotions and tracked results on a monthly basis via our banking center manager’s meetings.
0-5 years of experience
High-profile management position accountable for soliciting business accounts and developing strategic alliances with clientele.
- Devise and implement innovative marketing principles and promotional sales events for projects to further support financial growth.
- Cross-sell banking services and products to clientele.
- Participate in community events to position the bank as a leader within the territory.
- Exceeded customer experience score six concerant quarters.
- Developed a strategic marketing campaign targeting accountants, attorneys, and medical professionals which has generated substantial referrals.
0-5 years of experience
- Manage all activities around daily Operations of a Multi-million dollar banking center including reviewing/auditing new account documentations, teller transactions, CTR’S, SAR’s, suspicious account acitivty, etc.
- Strong emphasis on perfection of procedure to minimize risk within the banking center.
- Coached and developed employees around sales/operations commitments and results.
- Ensured balanced performance between sales & operations within the banking center in order to minimize risk and maximize results.
- Championed operations/audit clinics for underperforming associates with improved performance and minimized risk as end goal.
- Ensured completion of all Bank Required compliance and regulatory computer module training.
0-5 years of experience
- Manage a team of 7 associates, participated and sent to other branches to develop teams and train associates.
- Grew lending within the local community, currently maintaining $685,000 worth of lending in pipeline.
- Exceeded company expectations by opening over 106 new deposit relationships within the branches.
- Assisted the growth of Merchant services relationships within the community by partnering with Merchant Services Team.
- Marketing and New Account Growth
0-5 years of experience
Create a strong sales and service culture fostering an environment in which all branch employees’ work together to achieve branch goals and objectives.
- Direct branch business development through outside sales calls, in-branch selling marketing, branch campaigns and targeted direct mailing.
- Support the portfolio growth in the branch identifying cross-sell opportunities, deepening relationships and increases client acquisition being an active participant as needed.
- Develop and execute integrated sales, relationships and credit strategies that are aligned with the area business plan to achieve desired revenues, expense and service goals.
- Ensures that the branch meets all regulatory compliance standards and follows all operating policies and procedures.
- Provide inspiration and leadership to branch staff daily through one-on-one coaching, morning huddles and end of day debriefs.
- Ensure effective lobby and line management to deliver exceptional customer service.
0-5 years of experience
- Manage small business clients and bankers in the branch.
- Work a book of business including business up to $5MM in revenues selling checking, savings, loans, lines, credit cards, merchant processing, and other treasury products.
- Prospect for new small business clients and gain new relationships.
- Consistently growing my book of business and the branch.
- Manage bankers and help them reach their goals.
0-5 years of experience
- Maintaining daily operations at the banking center including correcting audit findings, problem solving, processing transactions and completing corrections
- Directly supervising a staff of 4
- Processing and managing loan applications from beginning to end
- Working closely with customers to insure they are serviced quickly and efficiently
- Maintaining and organizing daily reports to insure productivity and increased performance
0-5 years of experience
- Responsible for contributing to the overall success of the banking center through leadership, client service, risk management and sales.
- Create, train and coach a successful sales, service and referral team.
- Provide excellent client service.
- Sell all consumer and small business products and services to clients and prospects.
- Develop and maintain relationships with business partners to maximize sales opportunities.
- Provide broad base of financial and credit services with the goals of earning 100% of the client’s business
6-10 years of experience
- Sell retail banking (business and consumer) products and services.
- Develop and manage customer portfolio relationships over $1M and cross-sell all consumer and business products and services including home mortgages and personal lending.
- Provide a broad base of financial and credit services with the goals of acquiring 100% of the customer’s business.
- Develop and maintain relationships with Comerica partners to maximize and increase sales goals based on opportunities and sales standards.
- Use profiling analysis tools to identify cross sell opportunities and make outbound sales to increase product to customer ratio (Financial Analysis and Development).
- Handle cash and monetary instrument transactions such as deposits, withdrawals, and cashier’s checks.
- Implement policy and procedures among team members, products and services and train new and current team members (Compliance, Audit and Risk Management).
- Coach team members on skill development and knowledge to achieve quarterly and yearly sales goals.
10+ years of experience
- Engaged customers and prospects in sales activities to obtain new accounts and loans
- Originated new consumer and small business loans with repeated positive loan
- Managed 6 employees at banking location
- Fiscally responsible for branch’s profitability including loans and deposits
- Conducted weekly sales training meetings
- Created promotional campaigns and incentives for employees
- Obtained banking industry market share in our community
0-5 years of experience
- Oversee all operational aspects of the branch including distribution operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals for the branch.
- Provide training, coaching, and development to the Teller team while maintaining a high level of compliance understanding for procedure implementation.
- Select, promote and discharge employees within the branch in accordance with basic personnel policy
- Audit all teller drawers at prescribed intervals, maintains records of all audits. Complete reports on Teller balances, currency transactions, and other reports as necessary.
- Assist with corporate/community image: attend sponsored events maintaining a professional image, keeping an adequate knowledge of Viewpoint Bank products and services in order to promote the Bank and address any inquiries that come up.
0-5 years of experience
- Routinely provide staff scheduling, Incentive Reports and Budget Reports
- Promote our business on consumer loan products to new and existing customers through a variety of marketing strategies
- Balance vaults, coin machines, taxes and branch efficiency logs
- Oversee Teller duties and assist with customer transactions such as opening/closing of personal or business accounts and loans
- Ensure superior customer services skills are demonstrated by all Teller and Staff members
10+ years of experience
- Ensured that the customers had a positive experience and felt valued
- Supervised staff
- Processed loans from application to funding
- Served as central contact between customers and all centers of the bank
- Served as mentor to incoming new hires
0-5 years of experience
Balance teller over/short General Ledger monthly.
- Analyzes customer’s financial history to grant loans in accordance with risk management.
- Call on business customers and potential clients
- Hire, coach and give annual reviews to banking center staff.
- Work with past due loan customers to come up with repayment plans.
0-5 years of experience
- Direct Supervision of Teller Line
- Provided coaching, training, and feedback
- Operations
- Responsible for branch sales goals
- Scheduling
- Managed referal distribution
- Team Building
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Banking Center Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
