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Loan Processor Resume Samples
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0-5 years of experience
Processed assigned loans in a timely manner according to FHA, Fannie Mae, Freddie Mac lending guidelines. Examined titles for servitudes and ordered subordinations.
- Closed a purchase loan in less than 30 days; recognized by Regional Manager for outstanding performance.
- Earned appreciation as a call monitoring Superstar; effectively addressed the needs and concerns of customers while adhering to Chase guidelines regarding authentication, disclosure and customer service.
- Achieved award for meeting customer satisfaction guidelines based on customer survey ratings.
- Received outstanding quality award; effectively compiled data relating to loan application
0-5 years of experience
Managed a portfolio of loans in default, imminent default loans with a focus on loan modifications; assumed responsibility for validating documents.
- Created document checklists according to the type of modification consideration; responded appropriately to internal or other 3rd party inquiries.
- Gathered documents for the loan modification process which included credit report updates, appraisals, income tax returns, and asset verifications.
- Communicated with CRM/UW to request additional documents; analyzed requests to determine appropriate courses of action and steps required.
- Ensured strict adherence to operational policies, procedures, and guidelines; established strong working relationships with the management and staff.
- Submitted completed files to Underwriters and declined un-qualified loans such as DOJ, HAFA, HAMP, NON HAMP, and other applicable programs.
0-5 years of experience
Accurately prepared detailed client financial information to meet strict government and state regulations
- Organized and submitted loan refinance and purchase applications for over 23 financial institutions
- Demonstrated effective customer communication and service skills
- Accomplished Optimization of Business Process Flow resulting in measurable increase of successful loan applications by 50%
0-5 years of experience
- Managed intake and processing of home refinance loans from underwriting to closing
- Maintained 30-40 loan pipeline of conventional full-doc, HARP, FHA, and co-op refinances while consistently closing 20+ per month
- Managed top levels of customer service with borrowers; repeatedly earned monthly awards given for top customer service
- Provided support to loan originator and underwriting departments
- Researched and reviewed income, HUD-1, credit, employment, appraisals and property information
0-5 years of experience
Provided support to Loan Officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.
- Reviewed and verified borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.
- Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.
- Outperformed company average in achieving loan processing turn-around time of 30 days or less (compared to typical 60 days).
10+ years of experience
Managed customer accounts effectively and efficiently in a high-volume inbound and outbound customer call center
- Performed financial assessments and determined eligibility
- Reviewed loan agreements to ensure that they were complete and accurate
- Approved loans within specified limits, and referred loan applications outside those limits to management for approval
- Addressed and resolved customer product complaints, defusing volatile customer situations empathetically and professionally
- Investigated and corrected errors upon customers’ request, according to records
- Answer clients’ questions about the purposes and details of financial plans and strategies
0-5 years of experience
Managed/processed an average of 25 purchase and refinance loans daily (Conventional, FHA, VA, USDA, IRRL)
- Met with borrowers, and updated loan officer’s, realtor’s, and attorney/title offices to gather information for loan applications/commitment letters, answered questions and concerns about the process, and gave periodic updates to ensure each piece of the loan transaction is completed appropriately and timely
- Ordered, reviewed, and/or completed various reports pertaining to all aspects of a mortgage loan
- Coordinated closings with borrowers, attorney/title offices, and any other 3rd parties
- Facilitated weekly Loan pipeline meetings for credit, loan, compliance, and lending updates
0-5 years of experience
Analyzed applicant’s financial status, credit, assets and property evaluation.
- Communicated, verified, compiled, and uploaded pertinent information into multiple databases and to customers.
- Handled multiple tasks and maintained confidentiality.
- Reviewed and documented on HARP and MHA refinances, as well as, Conventional full documentation refinances.
- Exceeded Standard Operation Procedure (SOP) guidelines for Accuracy over 90% consistently.
- Performed both manual review and company developed underwriting analysis products.
0-5 years of experience
Managed the production of the Processing Department
- Facilitated and executed all strategic planning and internal workings of mortgage loan file
- Meet weekly with 15 Loan officers and 20 Real Estate Agents to discuss loan status
- Main point of contact with borrowers to ensure their complete satisfaction during the loan process
- Increased the amount of loans closed by 50%
- Amplified revenue by 40%
- Consistently exceeded monthly goals
- Collected and analyzed required documentation for pre-approval of home loans
0-5 years of experience
Coordinated with Customers, Loan Officers, and Underwriters to gather necessary documentation to create and fulfil loan packages.
- Maintained office systems, customer file organization, and current workflow procedures.
- Facilitated informative and highly participatory onsite training for 10 associates, focusing on quality and policy adherence.
- Introduced new processes to improve efficiencies, reduce operational risk, and increase customer satisfaction.
- Collaborated with multiple departments on new software and system developments.
0-5 years of experience
Worked closely with Loan Officers to ensure a timely and accurate experience for clients from first time home buyers to refinancers.
- Prepared, reviewed and ensured the timely delivery of all loan disclosures to clients in accordance with all governmental and investor requirements.
- Ordered and reviewed all necessary AUS, appraisal and title documentation, as well as all required credit and underwriting documentation.
- Submitted complete loan files for underwriting review.
- Scheduled and tracked closing dates, contingency dates and loan lock expirations.
- Managed loan pipeline as well as conducted credit and underwriting analysis
0-5 years of experience
Evaluated debt Ratio, loan-to value ratios, credit score, property valuation and various other factors.
- Identified and recommended alternatives regarding loan-structuring and financial solutions.
- Provided customer service to prospective and existing borrowers keeping the informed of loan status.
- Assessed program effectiveness and, as appropriate, made recommendations for improvement.
- Prepared and maintained file on all vendor and approved appraisers and brokers
0-5 years of experience
Provided excellent customer service to high profile clients and retained relations with all major corporate relocation accounts
- Management of Pipeline (purchase and refinance transactions)
- Maintained borrower and third party contact to request necessary documentation and documented system of record
- Ensured integrity of all documentation was accurate and in accordance with Fannie Mae (FNMA) guidelines
- Communicated and worked closely with underwriter and loan officers to meet guidelines and parameters of loan and to resolve any concerns or issues before closing
- Compiled all information and submitted to underwriting for approval, confirming all underwriting conditions were met and loan was ready for closing
0-5 years of experience
Monthly pipeline of 70+ loans.
- Worked closely with and supported the Site Leader, Senior Managers, and 200+ team members.
- Managed office supplies and equipment, vendors, organization, and upkeep.
- Processed paperwork for new hires, temporary hires, and terminations.
- Managed and distributed daily goal reports, employee notices, and weekly spreadsheets to staff and management.
- Coordinated, scheduled, and arranged meetings and travel calendars for business events.
0-5 years of experience
Maintained a monthly calendar of events and appointments for staff and board of directors.
- Designed and maintained Human Resources procedures for the company.
- Organized and scheduled travel arrangements for members of management
- Handled and resolved all company complaints and questions.
- Balanced over $1.5 million in trust funds, conducted daily and monthly bank reconciliation.
- Conducted Escrow Transactions for Home Loan Refinances, Purchases, Short Sales, REO’s.
- Generated business through referrals, cold calling, advertisement and corporate presentations.
- Maintained a monthly budget for the company.
- Delegated responsibilities to employees to meet company’s expectations
0-5 years of experience
Prepared disclosures correctly along with GFE, TIL, and fee worksheet to send out to the borrowers.
- Confirmed all information in loan file was accurate and complied with both compliance and company policy.
- Ensured all collected documents were correct and requested all missing documents for the file.
- Assisted processor when needed in getting conditions fulfilled.
- Performed various administrative functions as needed.
0-5 years of experience
Processed loans approved by an Underwriter or an automated decision system.
- Responsible for clearing conditions and issuing changes to the terms on previously approved loans.
- Coordinated closing activities.
- Ensured compliance with company policies and lending requirements.
- Verified conditions of approval which included, customer income or asset documentation.
- Resolved routine title issues.
- Maintained a high level of customer service by being proactive in communication with customers including banking center associates and realtors.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
