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0-5 years of experience
Directed and built team of mortgage originators with leading banking institution to grow banking footprint and become top 10 provider of mortgage products.
- Recruited and trained mortgage consultants to meet corporate expectations of loan volume and team performance over $3M monthly.
- Initiated alliances with banking partners to fully integrate mortgage products into established client base.
- Resolved closing and processing obstacles to ensure successful settlement.
- Elevated team customer loyalty “would do business again” scores from 92% to 95%.
0-5 years of experience
Worked with current and prospective clients to assess and adequately meet their needs. Collaborated with new Area Sales Manager to strengthen and grow the mortgage loan pipeline to a level that required the hiring of 3 mortgage lenders. Optimized perception of mortgage department and coordinated with Area Sales Manager and area retail banking centers to increase cross-team functionality and success.
- Maintained 25-loan pipeline, consistently.
- Successful closure of 110 mortgage loans in short period of March 2010 – December 2010.
- Achieved Top 10 status in units and funded dollars in Tennessee-Kentucky Community Region in 2010.
- Increased purchase production by 25% in 2011.
- Referred 154 clients to retail banking centers, leading to 51 qualified sold products.
0-5 years of experience
Ran operations of calling center with total of 120 Mortgage consultants. Managed production of team of 19 Mortgage Consultants, including monitoring and coaching sales progress. Collaborated with Processors and Underwriters for loan approval.
- Managed team’s production in areas of applications, closings, adherence, credit card sales, conversion rate, and pipeline to ensure goals were met.
- Reduced errors by running daily reports (Mortgage Insurance error, Loan officer stats, File quality, Salespipe, Truth in Lending, Pricing Issues, Term changes) to review accuracy.
- Minimized risk for compliance errors by monitoring Mortgage Consultants’ calls for coaching purposes, compliance and regulatory guidelines such as Truth in Lending, HMDA, and ECOA.
- Increased customer satisfaction in difficult situations by taking Mortgage Consultants escalated calls.
- Improved training by introducing new material and procedures through facilitation of team meetings.
- Increased productivity by training Mortgage Consultants on new procedures and updates, conducting performance reviews, and approving timesheets.
- Enhanced profitability by collaborating with processors and underwriters to review and resolve application issues, resulting in higher closings.
0-5 years of experience
Region includes mid-Atlantic states and seven account executives. Managed client relations, internal process control and compliance, training, motivation, and strategic development.
- Team increased productivity and revenue by 50% within 3 months.
- Built a profitable business by improving results from 60% of plan to 110%.
- Managed P&L and reduced third party marketing expenses by 50%.
- Designed and conducted sales management training; developing 25 future leaders.
- Achieved President’s Club in 2005.
- Introduced a new system of production metrics and held managers accountable to outcome based management.
0-5 years of experience
Hired and managed a staff of 21 mortgage consultants in northern New Jersey and lower New York state
- Provided ongoing training to sales staff with regard to FNMA, FHLMC, NJMFA, FHA, portfolio, A-D, and NIV mortgage products
- Developed a Product Manual for the sales staff which contained a summary of underwriting guidelines for a broad array of mortgage products; the Manual resulted in increased efficiency and productivity, as well as a significant increase in closed mortgage sales
- Developed a Policy and Procedures Manual for all sales representatives to assist them with the customer mortgage application process
- Designed and implemented a variety of marketing and sales programs to generate new business
- Tracked and followed up on mortgage leads generated through outside sources and 106 bank branches in assigned region
- Responsible for the daily pricing of the bank’s advertised mortgage products
0-5 years of experience
Managed the daily operations of seven coordinators and consultants, with emphasis on team building, building trust, exceeding established goals, recognition of cross sell opportunities and developing strong customer contact skills.
- Directed the development of a competitive correspondent FHA and VA programs, increasing mortgage income.
- Exceeded established production goals in 2008 and 2009 and remained under budget.
- Successfully promote the core values and mission statement of the credit union.
- Developed an effective mortgage training program for branch and call center staff and assisted in creating an online “mortgage portal” as support. Organized successful home buying seminars around Jacksonville market.
- Established strong media and NEFAR contacts for use in business development..
- Supervised a portion of the mortgage processing function
6-10 years of experience
Supervised and managed a team of 8 -12 commissioned sales consultants to meet and exceed both individual and team goals
- Provided tours to realtors and account managers (nationwide) through various educational seminars and webinars.
- Earned 14% growth in sales in the West region and numerous Team Leader recognition awards
- Provided successful training, education and motivation seminars for sales consultants within the region
- Mentored sales consultants to increase their sales productivity
0-5 years of experience
- Managed 20 sales consultants that booked $759 million of $3.2 billion in 2007. (Ranked 1st in division out of 5 managers)
- Conducted weekly strategic planning with Bankcards Marketing Team (Stanford, CT) on business design to achieve a 2008 goal of generating $2 billion in booked revenues.
- Designed, implemented, and managed monthly sales promotions, employee incentives, and various motivational contests for entire sales division (70+ sales employees).
- Managed sales promotions budget of to motivate morale and increase sales productivity.
0-5 years of experience
Oversaw mortgage sales operations and 9 retail loan officers after launching local office for [company name]. Identified and opened prospective new revenue streams by building relationships with realtors / professional services vendors, homebuilders, and other contacts. Developed sales targets and programs to achieve goals (staff motivation, marketing materials, and sales plans). Attracted high-performing banking professionals to join the team. Played a key role in successful completion of difficult deals.
- Led a newly-formed sales group from planning / inception to profitability.
- Produced $80M in loan applications within 6 months of opening the branch.
- Constructed a highly effective team by establishing contacts with the local bankers’ and realtors’ professional organizations to maximize exposure to top loan officers.
6-10 years of experience
I took pride in working with a staff of up to 50 people to provide home loans to as many people as possible. We worked diligently to actively promote WAMU in all the communities around us and provide top notch service when they walked in the door or called on the phone.
- Grew business from 1 main branch and satellite office to 4 full branches covering South Santa Clara County and all of San Benito County.
- Led a team of individuals (from 25 to 50) to recognize and contribute to their strengths, allowing us to increase our loan volume to ~ $750,000,000. (1 of top 25 branches.)
- Partnered with other Sales Managers for sales meetings, sales contests, community presentations, Realtor Expo’s to increase our market penetration by 30%.
- Twice President’s Club Winner – Ranked by overall production.
0-5 years of experience
Developed a successful team of processors, loan officers, and underwriters for the new reverse mortgage division
- Closed 1.8 million dollars in new loans with an average profit $12,000 per loan
- Led the internal marketing department to develop an effective multi-media marketing campaign
- Recruited and trained 5 new Reverse Mortgage Loan Officers
0-5 years of experience
Directed daily operations for outside sales and marketing within a four county region.
- Met and exceeded loan goals at 110% in 2002 and 2003.
- Operated and managed independent business/mortgage office.
- Managed and coached an outstanding sales team.
0-5 years of experience
Managed 12 Mortgage Loan Officers to high service and loan quality standards during a period of record mortgage volumes
- Observed and coached employees one-on-one to develop interaction skills and find solutions for credit union members
- Worked with senior management on corporate strategies to ensure future mortgage growth.
- Worked directly with credit union members as needed Conducted employee reviews on a quarterly basis.
- Conducted employee reviews on a quarterly basis.
6-10 years of experience
- Recruited, hired, trained and led a team of 10-12 Loan Officers to produce $15 to $20M in funded loans per month.
- Increased production by 80% year over year each of the last 3 years.
- Focused on sales production while keeping a strong compliance record.
0-5 years of experience
Developed a successful team of processors, loan officers, and underwriters for the new reverse mortgage division
- Closed 1.8 million dollars in new loans with an average profit $12,000 per loan
- Directed the internal marketing department in developing a multi-media marketing campaign
- Recruited and trained 2 new Reverse Mortgage Loan Officers
0-5 years of experience
- Recruited, interviewed and hired a team of six loan officers and one processor
- Created, developed and implemented several successful direct mail marketing campaigns
- Trained employees and hosted weekly sales meetings on all aspects of the sales cycle
- Managed progress of employee loan files ensuring they were funding in a timely manner
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Mortgage Sales Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
