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6-10 years of experience
- Acted as day to day manager for out of town ownership.
- Loan base increased form 250K to over 1M during my tenure.
- Developed new ways to use standard reports more effectively and efficiently.
- Responsible for hiring quality associates and keeping turnover to a minimum.
- Maintained strict adherence to government regulations and served as liaison with various government agencies. ATF, Weights & Measures, local law enforcement.
0-5 years of experience
Worked for the company for four years handling customer service situations to satisfaction. Trained new team members.
- Performed top sales every week
- Gave small and large colatteral loans each day
- Achieved high loan and high buys each month
- Wrote company policies and procedures
- Assisted in hiring new employees
- Trouble shooting the computers when gone down
0-5 years of experience
Negotiated item values and strategically priced all merchandise. Responsible for $75,000+ in inventory.
- Developed relationships with loan and sales customers, calling many of them weekly.
- Boosted brand awareness through social media. Also in charge of marketing & promotions.
- In charge of online eBay store which generated $5000 in sales per month.
0-5 years of experience
Recommended and helped customers select merchandise based on their needs
- Operated a cash register to process cash, check and credit card transactions.
- Built customers confidence by actively listening to their concerns and giving appropriate feedback
- Exercising sound judgment in issuing credits making exceptions to customer polices to maintain high levels of customer satisfaction.
- Organized and located inventory and updated store spreadsheets.
- Answered Customer questions and addressed problems and complaints in person and via phone
- Assisted in managing company database and verified, edited and modified member information
- Balanced needs of multiple customers at a time
0-5 years of experience
- Inspected and purchased valuable merchandise and made loans to individuals using tangible property as collateral
- Aided the general store manager in directing the day-to-day operations of the store front including training and supervising sales team members
- Established essential rapport with customers to promote future account sales and negotiated appropriate sales and loans prices
- Displayed impeccable appraisal skill to research and determine approximate value of customer goods, pawn loans, and purchase approvals
0-5 years of experience
- Wrote, designed and produced an effective plan to handle security breech.
- Studied methods of improving work measurements and performance standards.
- Supervised 4 employees, scheduled work hours, resolved conflicts, and determined salaries.
- Issued and interpreted operating policies.
0-5 years of experience
Built a team-oriented environment through assisting other employees in all store activity.
- Assisted the management team in determining the value of incoming and outgoing merchandise.
- Maintained and protected customer assets.
- Provided and ensured premier customer service through sales and lending activities.
- Consistently completed jewelry inventory.
- Matched weight, color and karat to each item in the store.
- Added and appraised jewelry pieces.
- Effectively executed the sales process and lending practice.
- Answered phone calls from customers with questions
- Handled large amounts of money and jewelry.
0-5 years of experience
- Managed nearly every aspect of store operations.
- Trained and developed store staff in customer service techniques.
- Generated sales through optimized visual merchandising and inventory availability.
- Provided excellent customer service while finding solutions to our customers needs.
- Processed transactions and maintained cash drawers and safe.
0-5 years of experience
- Managed money, phone calls, staff and ensured the store opened, closed and ran efficiently
- Provided loans to customers after evaluating the jewelry they wished to pawn
- Provided excellent customer service
0-5 years of experience
Maintained customer loan applicants, store credit histories, and corporate financial statements.
- Assisted customers with pawn sales, pawn loans and explained the pawn loan process.
- Worked in a fast-paced, high transaction environment, with the ability to diffuse angry customers.
- Effectively communicates to customers the legal aspects of the pawn and buy transactions
- Check out in-store customer, answer telephone inquiries, and respond to theft sensor alarms.
- Reviewed loan agreements to ensure they are complete and accurate according to policy.
- Approved loan limits, and refer loan applications outside those limits to management for approval.
- Handled customer complaints and took appropriate action to resolve them.
0-5 years of experience
- Aided in helping customers find solutions to their financial problems by providing collateral loans.
- Sold store inventory in efforts to lower inventory cost.
- Answered telephone calls
- Filled paper work and assisted manager whenever needed.
0-5 years of experience
- Bought, sold, & evaluated all types of merchandise from bowling balls to fine jewelry
- Provided collateral based loans to the general public
- Maintained inventory counts & control in coordination with the store manager & assistant manager
- Maintained a balanced cash drawer
- Balanced total store cash box during management training
- Completed daily jewelry audits during management training
- Trained new hires
0-5 years of experience
- Assembled jewelry displays for marketing purposes. Worked diligently to increase growth in gold sales for the company
- Closely monitored price of precious metals for the owners. Transported and sold precious metals to dealers when market price was deemed acceptable to owners
- Apprenticed by observing employees valuing merchandise and loaning on merchandise to learn best practices
- Assisted in pulling, pricing and restocking merchandise in order to meet sales expectations
0-5 years of experience
Process collateral loans for clients by taking in bulk merchandise and precious metals and stones and evaluating their worth in the current market
- Assist with running our eBay store and posting other online advertising to increase traffic
- Generate reports for loans processed and make sure the collateral merchandise is accounted for and stored correctly
- Contact clients that are either late or close to being late on their payments as a courtesy to ensure that they do not default on their loans
6-10 years of experience
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Answer phone calls and answered general questions from potential customers
- Kept the showroom clean and maintained neat, orderly product displays.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Processed shipments and maintained organized stock shelves.
- Delivered excellent customer service by greeting and assisting each customer.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Wrote order supply requests to replenish merchandise.
- Contributed to merchandising ideas at team sale meetings.
0-5 years of experience
Consistently achieved or exceeded all sales/loan goals.
- Prepared, presented, and arranged promotions.
- Customer service.
- Monthly warehouse inventory control.
- Biweekly and Monthly category inventory control.
0-5 years of experience
- Part of a small team accountable and responsible for $1.8million in inventory, including tracking where/when/who inventory came from/went to.
- Determined value of items including precious metals and stones, electronics, musical instruments, firearms, and tools. Priced and offered these items to sell, to buy, or as collateral for personal loans.
- Responsible for balancing all incoming/outgoing monies at day’s end, as well as carrying large sums of money between stores or to/from banks
- Maintained meticulous records to meet all state and federal regulations regarding firearms records, as well as compliance with local law enforcement protocols.
0-5 years of experience
- Handled large amounts of money to and from customers
- Managed center aisle and display
- Developed widespread knowledge of many items and their worth
0-5 years of experience
- Calculate loans and purchases based on appraisal of item.
- Perform sales and loan transactions.
- Handle all cash and negotiable items in accordance with established policies and procedures.
- Communicate to customers the legal aspects of the pawn and buy transactions.
- Organize and maintain inventory of merchandise.
6-10 years of experience
- Communicate effectively with customers to explain product values and set terms for loans, interest, and collateral; ensure friendly and professional customer service.
- Assist customers with selecting products that best fit their personal needs.
- Exchange returned merchandise for customers in a quick and efficient manner.
- Process and replenish merchandise; make certain establishment is clean and inviting.
0-5 years of experience
Taught and trained new hires
- Supervised and scheduled employees
- Responsible for all money, bank deposits and payroll
- Acknowledged all customers
- Opening and closing the store
0-5 years of experience
- Assisted enterprise with software installation and operation questions
- Maintained work computers and laptop inventory for sale
- Assisted customers with appraisal of pawns/loans
- Police Controlled Secondhand Dealer Permit
0-5 years of experience
- Providing outstanding customer service both in person and via telephone
- Daily use of Microsoft Office and Outlook Products
- Appraising customer goods and accurately qualifying loans
- Ensuring accurate entry of customer and loan information
- Merchandising, presentation, and selling of jewelry to maximize profits
- Reporting store sales and loan balances to District Manager on a daily basis
0-5 years of experience
- Just like a bank we do money loans on collateral items such as jewelry, electronics and tools.
- We buy and sell items.
- All around customer service at its finest.
- Learn to keep composure when customer is angry.
- Lift and store merchandise up to 75 lbs.
- Top 5 salesmen in district.
- Broad spectrum of knowledge on various items.
0-5 years of experience
- Organizes racks and shelfs to be sure the store is clean and appealing to the eye of the customer.
- Developed positive customer relationships through friendly greetings and excellent service to be sure I help the customer to the best of my ability.
- Demonstrates the use and care of merchandise.
0-5 years of experience
Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase or rental.
- Ticket, arrange and display merchandise to promote sales.
- Inventory stock and requisition new stock.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Estimate cost of repair or alteration of merchandise.
- Payday loan specialist
0-5 years of experience
- Bought merchandise of value
- Made loans to individuals using tangible property as collateral
- Resold collateral pieces not recovered by owners
- Tested gold, silver, and platinum
- Set prices on diamonds, electronics, musical instruments, tools and hard goods
0-5 years of experience
- Ensure customer satisfaction by assisting them with pawning, selling, or buying items.
- Making loans to individuals using tangible property as collateral.
- Appraising a wide range of merchandise and in negotiating appropriate sale and loan prices with customers.
- Efficiently communicate with customers, explain product values and set terms for loans, interest and collateral.
0-5 years of experience
- Managed the day to day operations of the store.
- Negotiated loans, sale, and purchase of all kinds of items.
- Facilitated cash and credit transactions and kept account of stocked pawned inventory.
- Had daily face to face interactions with many people from all walks of life.
- Dealt with government associations such as the ATF on a daily basis.
10+ years of experience
- Protect store assets by surveilling CCTV and auditing store property periodically.
- Assume the duties of the Assistant Store Manager during their absence.
- Audit ending cash register balance.
- Supervise and maintain jewelry area of store.
- Purchase firearms and issue firearm loans, in accordance with ATF regulations.
- Enter transaction data using a computer information system.
- Appraise property, using supply and demand data analysis.
- Audit ending cash register balance, resulting in zero discrepancies or shorts.
6-10 years of experience
Pawnbroker
- Received and sold valuable items.
- Handled currency
- Up sale customers with items inside store
- Coordinate delivery of large projects with mailroom clerk.
0-5 years of experience
- Primary task is to offer loans in exchange for items of value such jewelry, musical instruments, electronics and tools
- Greet customers
- Posting craigslist advertisement
- Verifying gold
- Pricing items
- Upgrating laptops and clearing all information before selling them.
0-5 years of experience
- Responsibility of accelerating the sales of all products and knowledge of a large array of different items
- Experience in proper procedure of handling company assets such as cash revenue and inventory.
- Daily face to face customer interaction in a fast paced sales environment
0-5 years of experience
- Broker loans on collateral.
- Maintaining multiple workstations.
- Research and evaluate items set as collateral.
- Managing inventory.
- Managing and maintaining website and social marketing.
- Keeping up with current trends in technology and precious metal industry.
- Gaining customer trust
0-5 years of experience
Pawnbroker
- Provide loan extensions and process loan payments on jewelry- issue pledge tickets and maintain loan documents
- Proactively followed-up with all customer inquiries via telephone
- Immense ability to maintain a good working relationship with all co-workers, vendors, clients and the public
- Estimate value of articles, such as jewelry, cameras and musical instruments
- Research and examine articles to determine condition and value
- Weigh gold and silver articles on coin scales and employ acid tests to determine cart content and purity to verify value articles
- Reject articles in unsatisfactory condition or having no pledge value
- Compute interest when pledges were redeemed or extended
- Sell unredeemed pledged items
0-5 years of experience
- I obtained a supervisor position which allowed me to give overrides
- I gave collateral loans on items brought into the store
- I was able to learn to do their bookkeeping
6-10 years of experience
Process loans
- Purchase merchandise from customers
- Appraise jewelry
- Balance store cash flow daily
- Provided sales and customer service
- Complete daily inventory
0-5 years of experience
Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Monitor customer preferences to determine focus of sales efforts.
0-5 years of experience
- Provide exceptional customer service
- Take in pawns as well as cash sales
- Maintain organization and cleanliness of the warehouse and the store floor
- Pricing and inventory of items
0-5 years of experience
- In charge of doing collections
- Explain contracts/ Car title and Payday loans.
- Value and take decisions on how much to lend or buy merchandise
- Entering data and maintain all files in order
- Compiled daily/weekly monetary and records for store managers.
- Managed wide variety of customer service and administrative tasks to resolve customer’s issues quickly and efficiently.
- Promptly responded to general inquiries from members, staff, and clients via mail.
- E-mail and fax.
0-5 years of experience
- Supervisor over Team Members
- Fulfill duties given from Management
- Fulfill pawn loans giving a fair value based on customers history
- Fulfill purchase items keeping fair value at low cost for great sales profit
6-10 years of experience
- Operating Pawn shop on a daily basis
- Payroll and Scheduling
- Training new team members to perform to their peak
- Customer relations
- Maintaining Inventory
- Inputting daily revenue and exceeding budgeting revenues
0-5 years of experience
Qualifying customers for loans
- Retail Services
- Warehouse working
- Merchandising the items
- Answering phone calls
0-5 years of experience
Assist customers with loans
- Purchase items from customers
- Sale merchandise to customers
- Run gun forms to FBI database for customers that are purchasing guns
0-5 years of experience
- Opening and closing the store.
- Answering the phone, cleaning, and light secretarial work.
- Sales of merchandise, plus commission from all sales.
0-5 years of experience
- Assist customers with processing loans and retrieval of items
- Provide assistance with any and all firearms related questions
- Perform gunsmithing duties as needed
0-5 years of experience
- Calling Customers to thank them for their business with us
- Follow up with clients and offer products to meet financial needs
- Make payments
- Collateral Loan/ Title Pawn
- Meeting financial goals each month
- Deliver high level of customer service including problem resolution
- Responsible for managing and maintaining money in safe
- Cross sell through outbound calls and service transactions
- Receiving inbound calls
0-5 years of experience
- Greeted Customers
- Estimated pawn value of various items such as jewelry, electronics & tools and lends money to customer.
- Examined items to determine condition and worth.
- Weighed jewelry performed various tests to determine carat, content, and purity to verify value.
- Placed and Retrieved items from warehouse.
- Issued pledge tickets and kept record of loans.
- Placed unredeemed items in showroom to sell.
- Was in charge of keeping logs of payday loans.
- Made courtesy reminder calls to customers.
Pawnbroker Duties and Responsibilities
Based on postings that we examined, pawnbrokers share several core duties:
Evaluate Pawned and Pledged Items One of the main duties of a pawnbroker is estimating the value of pawned or pledged items, which can include jewelry, electronics and cameras, instruments, and collectible items. This requires extensive familiarity with the market values of these items, along with the ability to quickly make judgments about an item’s condition and resale potential. Pawnbrokers may use scales and jewelers’ loupes to closely examine some items brought in by customers.
Issue Cash Loans to Customers Pawnbrokers use the value of items to determine customer loan amounts, holding the customer’s items as collateral. In determining loan offers, the pawnbroker determines the amount of the offer as well as loan terms and payment dates. The pawnbroker also provides a receipt and written contract outlining the loan terms and the customer’s options to recover their item or extend the terms of their lease.
Sell Uncollected Items to Customers If a customer does not redeem their item at the end of their loan term, then the pawnbroker prepares that item for retail sale. The pawnbroker compares retail prices of similar items and prices incoming customer goods appropriately. In some cases, a pawnbroker may list an item on a site like eBay if they believe the item will fetch a higher value there than in the store. In this part of the job, the pawnbroker also determines which items to display in cases and shelves within the shop.
Maintain Pawn Shop Records Pawnbrokers support shop activities by maintaining detailed records of transactions. These records can include items received by customers, outstanding loans with upcoming due dates, interest records for customers who extended the terms of their loans, and detailed sales reports. These records ensure that the pawn shop maintains detailed and complete inventory records, manages cash flow and outstanding payments, and is able to account for items sold and received.
Adhere to Laws and Regulations Finally, pawnbrokers ensure that they and their shops adhere to laws and regulations related to the pawn shop industry. Because of the heavily cash-based nature of a pawnbroker’s work, they need to keep records pertaining to reportable transactions and closely follow state and federal regulations for lending and selling items. Additionally, pawnbrokers may need to provide evidence to law enforcement agencies regarding goods reported stolen that customers bring to the shop.
Pawnbroker Skills and Qualifications
Pawnbrokers spend a lot of their time interacting with customers and negotiating loan amounts and terms. While there are usually few education requirements for this role, pawnbrokers do need the following skills:
- Assessment and evaluation – pawnbrokers can assess the market value of a wide range of consumer goods in order to determine loan amounts and retail pricing
- Negotiation – negotiation plays a big part in a pawnbroker’s work, since they need to reach an agreement with customers regarding the value of an item, the loan amount, and terms
- Customer service – pawnbrokers need excellent customer service skills, particularly when resolving issues with angry customers and dealing with customers bringing in items for quick cash
- Mathematics – numeracy skills are also vital in this role, since pawnbrokers need to calculate interest, estimate payments, and price items for retail sale
- Attention to detail – pawnbrokers need a high level of attention to detail to successfully manage the day-to-day operations of the shop and manage customer loans, pawned items, and payments
Pawnbroker Education and Training
Pawnbrokers do not need any formal education, but they should have some experience with customer service or retail. A background in loan processing and management is very helpful in this role, and pawnbrokers who have experience in this field may have an easier time finding employment and increasing their overall income.
Pawnbroker Salary and Outlook
Pawnbroker salaries can vary depending on location and whether the pawnbroker works for a larger company or runs their own shop. According to PayScale, pawnbrokers earn an average wage of $10.89 per hour. This lines up relatively closely to Glassdoor’s estimated yearly salary of $19,000. A self-employed pawnbroker may make more than this per year, but they do have to manage their company’s finances and overhead as well.
Helpful Resources
If you’re interested in working as a pawnbroker, we found several resources on the web for further information:
National Pawnbrokers Association – the NPA is a professional organization for pawnbrokers, providing resources on regulations and best practices as well as industry news and events
Pawnonomics: A Tale of the Historical, Cultural, and Economic Significance of the Pawnbroking Industry – Stephen Krupnik explores the history of pawnbroking and examines the myths and misconceptions about pawn shops Pawn Shops Today – check out this site to learn about pawn industry trends, legislation affecting pawn shops, and customer profiles
Pawnbroker’s Handbook: How to Get Rich Buying and Selling Guns, Gold, and Other Good Stuff – read this book to learn the basics of pawn shops, from evaluating items to determining retail pricing
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
