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0-5 years of experience
Attracted and retained loyal clients by reputation of integrity, knowledge and accountability.
- Contact Business owners assisting them with merchant services and FDIC coverage solutions. Achieved over 260% of production targets. Traveled within the region.
- Manage a portfolio of over 1200 corporations, 2009 Presidents team top producer.
- Top performer for the months of August, September. Exceeding in deposit Goals by 140% while selling serving and sustaining clients.
- Led in new monies 1st, 2nd and 3rd quarter. One top 2 % commercial advisor for the year of 2008. Managed special assets with 16 million and profits for company.
0-5 years of experience
Surpassed sales goal annually, 129% in 2011 and 126% in 2012.
- 2012 Circle of Excellence Performer.
- Received Chairman’s Refer Program Award in 2011 and 2012.
- Consistently grew portfolio of managed companies contributing to household and revenue growth, achieving 125% of new enrollment goal.
- Fostered partnerships with Bank’s different lines of business to growth portfolio, partnerships contributed to 75% of new company enrollments.
- Trained and coached branch personnel to create a consistent flow of referrals, regions supported consistently meet or exceeded production goals.
- Assisted with on-boarding of new Relationship Managers to team.
0-5 years of experience
Grew new business clients by 22% over the prior year through development of out of the box marketing programs. Coached and mentored front line branch personnel to enhance services.
- Increased Bank Branding by 50% through participation in community events, professional organizations and Chamber of Commerce functions. This grew the SBA business by 20%.
- Evaluated yearly branch personnel performance plans and monitored development plans.
- Managed a portfolio of 300 clients and maintained a retention rate of 95% as a result of increased one on one relationship building. This dramatically increased customer satisfaction.
- Reduced NSF activity by 50% by developing a branch teller alert system while still ensuring compliance with banking center procedures and maintaining excellence in customer service.
- Supervised and coached branch personnel on sales techniques, service excellence, compliance guidelines and new product offerings while creating a cohesive and enthusiastic environment.
- Professionally represented the bank by participating in banking events both in the local community and within the bank footprint. This generated leads and developed partnerships.
0-5 years of experience
Acquire and service large business accounts of the branch and be a one point of contact for all their transactional banking requirements such as forex transactions, international remittances etc. Cross-sell loans and trade finance services and insurance products to the clients and increase the deposit base of the branch. Work with the sales team of 6 people and manage their sales strategy for sourcing business accounts
- Cross-sold loans worth $12.8 M ( highest in western region with team of 53 RMs for FY 09-10)
- Increased deposit base from $1.9MM to $13.8 MM, 180% achievement of the target
- Acquired 115 new accounts as against a target of 96
- Got the highest performance rating of ” Exceeds Expectation” for FY09-10
- Won a trip to Thailand as winner of All India Insurance Contest in the bank
- Promoted and moved to Relationship Manager- ECG under ” Fast Track Development” program
0-5 years of experience
Responsible for developing the small business portfolio through internal and external calling efforts to prospect and existing customers. In addition, provided day to day branch operations support and managed the branch as needed.
- Developed and hosted multiple mortgage clinics.
- Customer service scores improved resulting in the branch being number one in the region.
- Credit card sales increased resulting in the branch being in the top 10% for the region.
0-5 years of experience
Originated over $60M in loans and $10M in deposits
- Managed a portfolio of 267 domestic and international accounts generating over $1.5M in annual portfolio revenue
- Simplified form used to satisfy the Bank’s compliance requirements for new and existing accounts
- Exhibited strong portfolio management skills resulting in good credit quality loan portfolio
- Developed new credit and non-credit relationships targeting companies within the Tri-State area
- Cross sold the Bank’s products and services, which included cash management, trade finance and foreign exchange instruments
- Assisted and actively participated in the structuring and underwriting of new credit transactions
- Conducted regular review of customer base to ensure that all accounts were fully compliant with HSBC’s KYC policies and documentation requirements
0-5 years of experience
Developed and retained profitable business accounts for over 250 customers
- Originated commercial loans, deposits and treasury management products
- Coached and managed five branch managers resulting in an increase in new deposits and loans
- Business Banking Core Value Award 2008
0-5 years of experience
Managed portfolio of 300+ business clients with support to 12 branches
- Expanded portfolio by 60% with new business development
- Increased product penetration by 40% with cross-selling personal products
- Conduct call clinics to include scripting and objection clinics and sales rounds
- Exceeded 100% or better in all 5 categories each quarter for all 3 years
6-10 years of experience
Identify and develop new business opportunities and manage existing client relationships. Produce and execute sales plans and strategies focused on credit and active cross-selling of treasury management, foreign exchange, and international products. Manage a portfolio of over 100 clients with $20MM in loans and $95MM in deposits. Build a strong network of COIs to acquire new client relationships and generate revenue opportunities for the bank.
- Sourced and closed a $6MM term loan and a $1MM line of credit for a patent commercialization company allowing them to make strategic acquisitions of technology patents and grow revenues over 20%. This also resulted in an additional $150K in annual bank revenue.
- Closed a $3MM SBA commercial mortgage and a $1MM line of credit for a manufacturer and international distributor of luxury goods. The client is relocating and consolidating their US headquarters and warehouse, saving them $50K in annual rental expense.
- Deepened an existing relationship by closing a $2MM line of credit for a $20MM revenue online apparel retailer. The client switched their relationship to [company name] including treasury products and merchant services.
- Acquired the relationship of a US subsidiary of a $4B revenue hospitality and restaurant group. The $6MM deposit relationship has expanded to include treasury products and merchant services. This client, the result of an aggressive cold calling effort, generates over $110K of annual revenue to the bank.
- Financed a $1.25MM term loan and line of credit for a specialty food retailer enabling them to open a 2nd NYC location, which more than doubled their revenues. They are currently reviewing a 3rd location.
0-5 years of experience
Managed portfolio of Fortune 250 public companies in the southeast in retail, healthcare, airline, food distribution and software industries; monitored and structured credit facilities and identified cross sell opportunities for treasury management, institutional investment management, capital markets and corporate trust.
- Initiated and recommended credit requests for clients for further approval.
- Monitored financial performance of clients to ensure appropriate risk rating and covenant compliance for credit facilities.
- Golden Spoke (Wholesale Banking Top Sales and Service Award) recipient in 2002.
0-5 years of experience
Responsible for managing loans which range from $50 thousand to over $5 million
- Perform all underwriting related functions including overseeing all financial statement analysis, tax return analysis, projection analysis, and cash flow ratios
- Utilize superior communication abilities to build and maintain positive customer relationships
- Successfully increased the loan portfolio to $4 million within 1 year and exceeded annual sales goals by 33%
0-5 years of experience
Succeeded in reaching 139% of lending goals and 105% of Treasury Management goal within five months of production.
- Responsible for acquiring new balance sheet assets and maintaining existing relationships with companies that have revenues between $1 and $10 million dollars.
- Provide financial and business consulting to book of business clients as well as offering solutions for cash flow improvements.
- Consult with businesses on traditional banking products as well as cash flow management tools, electronic information access, and tax return/financial analysis.
- Manage relationship with internal banking partners in different lines of business to identify cross-sell opportunities.
- Focus on low risk industry segments such as healthcare, manufacturing and professional services.
- Generate new business opportunities through networking the involvement in local chamber of commerce events and industry specific networking events.
0-5 years of experience
Maintained up to 20 prospective or existing client appointments weekly.
- Conducted interviews with clients and prospects for financial needs.
- Completed and packaged commercial loan applications for efficient underwriting.
- Closed new and renewal loans while maintaining client files.
- Provided superior customer service and generated referrals to other lines of business.
- “First Star Performer” for team in 2012 by exceeding goals in four primary categories.
- Consistently highest generator of referrals to other lines of business on team.
- Coordinated business brainstorming workshops and “financially fit” business workshop.
- Served as Subject Matter Expert and Presenter on “Obtaining Credit and Business Loans” for a small-business workshop sponsored by the FDIC and called “Opportunities for Small Business.” Planned for six months on this one-day seminar for more than 70 business leaders in the Quad Cities Area.
0-5 years of experience
Acquired, enhanced and retained portfolio consisting of $31 million with a focus on client experience and protecting the firm
- Performed annual client reviews
- Used knowledge of business, finance, banking, credit and risk management to identify, deliver comprehensive and customized solutions tailored to the financial needs of business clients.
- Identified SBA and commercial real estate lending opportunities within Portfolio, COI’s and internal partners
- Examine and analyze information from different sources to formulate strategic plans while maintaining safety and soundness for the Bank as well as being an effective advocate for client
- Processed all loans in excess $100,000
0-5 years of experience
Effectively manage a Book of Business with 100 plus business clients with over 95% client retention
- Provide business owners with strategic planning and coaching to invest funds, accelerate receivables, control payables and provide credit for business growth
- Exceptional at investigating, analyzing and resolving client inquires regarding but not limited to account maintenance, service request, credit status and credit decisions
- Develop financial planning for the business clients to maximize revenue and profit for their business
- Strong understanding of business clients needs and industry change
- Proven ability to work urgently and effectively from home providing business clients with quick responses
- Trained and mentored branch staff on negotiation techniques to generate and retain business relationships
0-5 years of experience
Effectively acquires, manages and grows profitable account relationships for small business clients that have annual gross revenue of more than $1MM and less than $5MM.
- Ensures the overall success & growth of an assigned portfolio by deepening relationships of existing customers and through the acquisition of new primary relationships.
- Proactively partners with existing clients in order to fully understand their businesses, goals, working capital strategies and challenges.
- Accurately assesses their financial needs for the purpose of formulating a business plan and delivering an effective variety of financial products and services in order to help the client/prospect succeed financially.
- Performs effective financial analysis and underwriting in the areas of credit, cash flow and collateral.
- Effectively partners with other lines of business to deliver the full complement of the SunTrust enterprise.
- Structures and analyzes working capital needs to develop appropriate financing solutions.
0-5 years of experience
Serve as trusted business advisor to Chicago land business owners and prospects with revenues of $3 million – $30 million in an effort to achieve business and personal financial goals. Collaborate with a team of product partners utilizing the One Bank Sales Cycle to understand holistic business needs. Negotiate, compromise, and mediate with internal partners to ensure that credit decisions result in prudent risk-reward tradeoffs.
- Built portfolio from zero to 75 clients in a short time period, through the use of customer management tools and exceptional Relationship Management Experience.
- Built and maintained credit portfolio with community-based, C&I and CRE credits up to $2.2 Million.
- Mitigated losses due to exceptional credit analysis.
- Collaborated with other lines of business provide exceptional financial analysis and cash management support and implementation.
10+ years of experience
- Managed a loan and deposit portfolio of $10 Million
- Provided excellent customer service to customers to help resolve problems and explain complex financial transactions
- Underwriter of commercial real estate, inventory and accounts receivable loans using financial ratios, cash flow calculations, and historical trends to make a decision for approval of a credit application
- Processed renewals/payouts and make loan draws on established loan commitments
- Monitored customer portfolios and past due accounts to ensure that loans were in compliance with regulatory guidelines.
- Ensured monthly review of operating and collateral performance and ongoing monitoring of commercial and ABL clients.
- Conducted loan closings and client calls
0-5 years of experience
Managed a book of approximately 60 privately-held clients with revenues between $3 and $30 million; Deposits Balances of $29MM and Loan Outstandings of $32MM
- Deepened and enhanced existing client relationships by offering solutions to improve cash flow, reduce risk, and finance growth
- Worked with internal partners to offer SBA financing, equipment leasing, investment, personal wealth management, residential mortgage and employee benefit options
- Solicited similarly-sized companies; Conduct needs assessments to determine how Wachovia deposit, cash management, and credit products will benefit
0-5 years of experience
Responsible for the growth of loans, deposits, and fee income in the commercial banking market segment.
- Manage a commercial loan portfolio of approximately 49 relationships. Responsible for underwriting, annual loan reviews, grading of credit facilities, renewals, and collections.
- Responsible for maintaining the quality of the loan portfolio, and minimizing potential losses due to possible deterioration of the underlying collateral and cash flow sources. Analysis of financial statements, pro forma budgets, and real estate appraisals, thus ensuring the integrity of the credit process and protection of the bank’s assets.
- Participated in all aspects of commercial lending cycle
- Ranked 5th nationally in Overall Performance, [company name] Small/Mid-Sized Markets (11% percentile)
- Responsible for managing and developing two Relationship Support Specialists
0-5 years of experience
Contacted customers to discuss documentation required for home retention workout evaluations
- Analyzed customer information to provide a final decision recommendation for their application
- Communicated eligibility decisions to customers utilizing soft skills
- Received numerous accolades for dedicated customer service and for exceeding customer expectations
10+ years of experience
Provided wealth management services and commercial products for a diversified group of Private Banking Clients including high net worth individuals, law firms, investment banking, accounting and theater industry clients.
- Manage a portfolio of High Net Worth clients and privately held companies.
- Provide solutions for deposit, lending, investment, custody and trust products.
- Partner with fixed income trading and mutual funds group to provide investment programs.
- Prepared and delivered sales proposals and coordinated implementation of cash management solutions.
- Product focus on offering disbursement banking, ACH products and account reconciliation services
- Managed relationships for cash management clients and coordinated ongoing support.
0-5 years of experience
Establish and maintain relationships with Government Entities such as School Districts, Villages, Towns
- Balance cash flow for Department to maintain billion dollar portfolio
- Manage staff and ensure that all daily tasks are completed accurately, timely, within compliance.
- Manage collateral to ensure client funds are 100% insured
- Attend Trade shows and conferences to establish and grow relationships
0-5 years of experience
Manage and Grow Existing Client Relationships
- Recognize Financial Needs
- Advise Clients On Their Financial Needs / Cash Flow
- Develop Pipeline
- Effectively managing and building a portfolio of clients in the low to middle market segment ($10 Thousand -$500 million annual revenue size) and effectively identifying cross-sell opportunities for each assigned relationship.
0-5 years of experience
Manage a portfolio of 40+ high value Business Banking client relationships.
- Expand professional network and develop new business by cultivating and deepening relationships with existing clients, prospects and centers of influence.
- Doubled the expected new banking relationships in Q1 and Q2, 2014.
- Built viable multi-million dollar sales pipeline in less than one year of employment with Chase.
6-10 years of experience
- Managed a diverse commercial loan portfolio of approximately $20 million.
- Underwrote and analyzed commercial credit transactions for commercial real estate, lines of credit, letters of credit, acquisition, equipment, and other loan needs.
- Managed several additional commercial banking relationships through cross-sold services with product partners including: Deposits, Treasury Services, Wealth Management, Merchant Bankcard, Corporate Card, and International Services.
- No loan losses in four years by proactively managing problematic loans.
- Met customer needs with a sense of urgency and retained relationships.
- Cultivated new banking relationships for businesses with revenues up to $20 million, with loan needs of $500 thousand to $5 million, through strategic prospecting and networking efforts
0-5 years of experience
Responsible for attracting, retaining and expanding relationships with local businesses. Leverage market knowledge, internal partnerships and center of influences to drive results.
- Apply a proactive approach to portfolio management and offer customized solutions to ensure success with short and long term financial goals.
- Responsible for building trust with a variety of businesses in a number of industries to enhance their cash flow- whether it be saving money or creating efficiencies
- Responsible for driving individual business sales and revenue growth by offering deposit accounts, loans, treasury management, fraud protections services, merchant processing and retirement planning services.
- Responsible for leading, coaching and supporting business banking sales activity within assigned market. Served as an in-house expert to my team to help generate additional revenue within the branch circuits.
- Responsible for preforming cash flow analysis, credit approval memos, annual loan reviews and SBA guaranteed loan packages.
- Manage and support PNC strong risk management culture by completing compliance training and ensuring operational and financial safety.
0-5 years of experience
Responsible for the development of commercial loans and cross selling products to companies and healthcare entities up to $30 million in sales throughout greater central Ohio.
- Actively participated in the Bank’s alternative energy vertical in the development of credit strategies and marketing plans that resulted in the generation of over $1M in new loans.
- Interacted with the bank’s retail delivery channel in the sourcing of new business and giving guidance on the credit worthiness of prospective borrowers.
- Member of the Bank’s non-profit team and worked at developing marketing plans to drive new business from a variety of non-profits in greater central Ohio.
0-5 years of experience
- Maintained a book of high net worth clients for the Boise region.
- Identified consumer residential lending and commecial credit needs.
- Worked with the applicants to obtain all needed documents for the loan underwriters.
- Valid Series 7, 63 and 66 Idaho State life insurance licensed.
- Currently preparing for Charted Financial Analyst exam.
0-5 years of experience
Ranked second in the country of over 350 Relationship Managers in 2013. The key areas calculated were customer satisfaction calls, retention of new business, acquisition, personal lending, mortgages and new savings deposits from my customers.
- Senior level Relationship Manager responsible for being a trusted advisor to key personal and business customers of the bank. With over 300 customers in my specialist portfolio, I built highly proactive, long-term relationships with customers and key business introducers to generate sustained revenue growth and new client acquisition.
- Managed over 300 clients (annual income or savings balance in excess of $250,000). Exceeded goal by achieving credit balance growth of over 25% and debit balance growth of 40% from all bank products and services.
- Generated over $20 million of new savings balances from my customers as well as over $1.5 million in personal lending and $7 million in mortgages from competitors.
- As senior advisor among a team of 14, was responsible for most key relationships in bank, referring business to all areas across the bank including private banking.
- Consistently identified banking solutions for new and existing clients using a consultative and collaborative approach; achieving biennial accreditation with distinction every year without fail.
- The lead organizer and facilitator of customer events. This involved networking events with customers and potential new acquisitions as well as seminars for customers that gave in depth insight into the bank offerings.
0-5 years of experience
Manage private client relationships (clients with $500,00-$3mil investable assets).
- Primary responsibility to increase revenue via profiling and sales.
- Coach and train staff to cross sell bank products to PCG customers.
- Required to meet monthly monetary goals on loans, investment and small business.
6-10 years of experience
Expanded the National Corporate and Investment Banking platform from its base in the Northeast into the Midwest focusing prospecting efforts on corporations with revenues of $500 million-$2 billion.
- Coordinated the origination, structuring and execution of 12 different financing deals providing an aggregate of $2.4 billion of funding for large corporate and middle market customers throughout the Midwest.
- Cross-sold clients and prospects J.P. Morgan suite of products and services including syndicated credit, private placements, bonds, equity financing, foreign exchange, derivatives, domestic and international treasury services, short-term investments and investment management.
- Partnered with senior bankers to manage a $250 million portfolio of loans to middle market and large corporate clients.
- Originated $25 million in loans to clients through focused prospecting and leading the credit review process through analysis of companies’ business strategies, financial statements and projections and presenting each case to a committee comprised of senior credit officers.
- Structured lending terms and loan covenants based on modeled projections, ratio analysis and stress testing.
- Received the highest cumulative score in the Credit Analyst/Associate training program.
- Managed team responsible for providing fund accounting and administration services to large family of mutual funds assuring accuracy and timeliness of posting trades, recording of shareholder transactions and general ledger entries and calculating daily NAV’s.
- Communicated with fund managers, custodian banks and transfer agents on a daily basis as the primary point of contact for the team and provided quarterly performance reports and various ad-hoc reports to clients.
6-10 years of experience
Expanded the National Corporate and Investment Banking platform from its base in the Northeast into the Midwest focusing prospecting efforts on corporations with revenues of $500 million-$2 billion.
- Coordinated the origination, structuring and execution of 12 different financing deals providing an aggregate of $2.4 billion of funding for large corporate and middle market customers throughout the Midwest.
- Cross-sold clients and prospects J.P. Morgan suite of products and services including syndicated credit, private placements, bonds, equity financing, foreign exchange, derivatives, domestic and international treasury services, short-term investments and investment management.
- Partnered with senior bankers to manage a $250 million portfolio of loans to middle market and large corporate clients.
- Originated $25 million in loans to clients through focused prospecting and leading the credit review process through analysis of companies’ business strategies, financial statements and projections and presenting each case to a committee comprised of senior credit officers.
- Structured lending terms and loan covenants based on modeled projections, ratio analysis and stress testing.
- Received the highest cumulative score in the Credit Analyst/Associate training program.
- Managed team responsible for providing fund accounting and administration services to large family of mutual funds assuring accuracy and timeliness of posting trades, recording of shareholder transactions and general ledger entries and calculating daily NAV’s.
- Communicated with fund managers, custodian banks and transfer agents on a daily basis as the primary point of contact for the team and provided quarterly performance reports and various ad-hoc reports to clients.
0-5 years of experience
Responsible for generation and management of a profitable loan and deposit portfolio and non-interest income from businesses with annual sales of $1 – $5 million through the development and retention of long term, profitable client relationships.
- Responsible for maintaining and growing a portfolio of approximately 200 existing business and mixed households.
- Retains and strengthens current relationships and seeks to develop new business through various channels such as cross-sales and working referrals.
- Manage credit process for all loans sourced by Branch between $100K and $2.5 million. Typical portfolio size of $5 – $12MM. Actively participates in various sales campaigns. Meet and exceeds sales goals in deposits, loans, fee income and referrals.
- Partner with Branch Managers on joint calling, best practices, educate branches on Commercial Banking products. Work with 360 partners as necessary to drive referrals.
0-5 years of experience
Prospecting with a successful closing ratio which includes my T&PS, Merchant and SBA Lending.
- Book of business clients ranging from 3mm to 20mm in annualized revenue.
- Established very close professional relationships with cross-LOB partners in the local market branches, mortgage merchant services, TM and business and consumer underwriters.
- Tier 1 sale teammate among my group of peers for all quarters of 2013 and 2014.
6-10 years of experience
Responsible for developing a sales focus in the Gurnee market place, maximizing acquisition opportunities within 7 North Metro locations. Train and coach new Business Bankers at 3 locations.
- Participate in new product development, marketing, and training.
- SBA Specialist. Responsible for all SBA package review and training for our region of 7 Business Bankers. SBA resource for Commercial Lending team.
- Participate in all management level tasks, hiring training, coaching, planning, budgeting and reviews.
- 2006, 2005, 2002 & 2001 Top Sales Producer
0-5 years of experience
Lead Sales Representative in specialized Priority Program to high net worth clients.
- Integrate existing Priority Portfolio through Needs Assessment to increase sales in deposit growth, loans and retirement fund management in partnership with UB Investment Services.
- Weekly outbound sales calls to Referral Network and Sources – CPAs, Attorneys, Irvine Chamber
- Booked over $3 million in consumer and business loans over past year
- Build client base through referrals from existing clients
0-5 years of experience
- Grow, retain and attract profitable client relationships by identifying cross-sell opportunities which includes but not limited to credit, treasury management, asset management, capital markets.
- Lead discussions with portfolio management and underwriters to assist with deal structuring to meet client’s needs.
- Identify and maintain a prospective client list comprised of businesses across diverse industries with annual revenues from $10 – $50 million.
- Manage a portfolio of approximately 20 clients.
- Partner with banking partners to deliver a full complement of PNC’s products and services.
0-5 years of experience
Managed a portfolio of 100 business relationships involving credit exposure of $3 to $10 MM.
- Responsible for growth, retention and profitability of portfolio by providing financial counseling to customers, cross-selling commercial loans, deposits and other [company name] services.
- Visit and telephone clients on a regular basis to maintain a strong working relationship.
- Worked closely with all bank partners to develop, service and expand client relationships.
6-10 years of experience
Develop business credit customers with 5MM in annual sales and below.
- Actively engage in sales process of business credit products and services.
- Manage the growth and the profitability of the book of business assigned.
- Directly responsible for the retention and the expansion of the 338 customer book of business.
- Source new clients through self-initiated business development efforts to meet loan volume goals.
- Effective communication and interpersonal skills and the ability to work independently.
10+ years of experience
- Manage a portfolio of over 100 business clients handling their loan, deposit, and cash management needs.
- Responsible for developing new relationships targeting businesses with annual revenues of $1MM to $10MM through active calling efforts.
- Analyze financial statements and tax returns to prepare loan packages for underwriting.
- Prepare Credit Reviews and Problem Credit Reports for credits not meeting Loan Agreement requirements.
- Work with other bank partners including equipment financing and SBA to uncover sales opportunities among both current and potential business clients.
- Provide excellent customer service to all banking relationships.
- Meet quarterly with branch personnel to improve their understanding of business products and recognizing potential leads.
10+ years of experience
Managed client relationships – provided products/services and assisted clients in finding solutions to their financial needs. Worked with a diverse population of high net worth, influential Private Banking clients. Clientele included: commercial real estate builders and investors, executive professionals and business owners. My portfolio consisted of commercial, consumer and mortgage loans, deposit relationships as well as many active and complex secured and unsecured credit lines.
- Underwrote, monitored and maintained client commercial and consumer loan portfolios. Worked to provide appropriate credit structure ensuring quality and adherence to established guidelines and loan covenants. Met both bank and client objectives. Prepared credit requests for senior credit approval (addressing risk, pricing, structure, repayment and market data). Oversaw entire loan process: Initiated and reviewed supporting loan exhibits, ordered loan documents, executed final loan exhibits, fund disbursement and booking. Monitored on-going covenants.
- Business Development – obtained new clients and further developed existing client relationships within Private Banking and through referrals to internal partners within the bank including: Commercial/Consumer Mortgage, Retail Branches, Income Property, Builder Banking, and Investment Services. Participated in various outside organizations including: MGMA (Medical Group Management Association), RMA (Risk Management Association), Puget Sound Business Journal events and CREW (Commercial Real Estate Women).
- Assisted Puget Sound Regional Director in management of the Seattle Private Banking office through various additional special projects. Led various internal credit training sessions. Marketed Private Banking to other internal partners. Worked with management team to create action plans to resolve issues identified during internal audits.
0-5 years of experience
Manage 70 client names in a portfolio which consists mainly of Towns, Counties and School Districts. Territory consists of Madison, Cortland, Cayuga, Herkimer, Oneida, Tompkins, Onondaga, Oswego and St. Lawrence counties.
- Present and educate clients and prospects on a variety of products in treasury services, credit and investment banking.
- Maintain excellent client facing skills, develop deep relationships and meet/exceed aggressive sales goals.
- Attend multiple community events and conferences to network with clients and prospects.
6-10 years of experience
Continuously improving credit analysis, prospecting, and networking skills
- Cover multiple markets and work with six branches and fourteen bankers with 10 to 12 million in business deposits
- Held role of VP, President, and Mentor of Business Networking international
- Maintain large book of business through retention date base and reviews
- Exceed at annual Business Banking goals
- Work with personal bankers to help them achieve their goals
- Experienced with SBA 504 lending
- Referred over $5,000,000 in booked loans to commercial banking
- Work with all types of businesses and cross sell personal banking needs
10+ years of experience
- Profile new and existing commercial clients to ensure cross-sell of deposits, credit, and other bank products
- Follow up on all business accounts to ensure the full opportunity has been captured
- Successfully grow existing relationships by providing more sophisticated lending solutions and cash management products
- Awarded President’s Club honor for exceeding production goals
0-5 years of experience
- Promoted to Business Banking Relationship Manager for NYC/New Jersey Market
- Completed Relationship Manager Sales Program
- Assist clients by reviewing each businesses operating model and cash flow conversion cycle for efficiencies and cost savings
- Provide commercial financing: short-term working capital lines, commercial mortgages, etc.
- Provide exceptional service to existing clients and seek out strong businesses to book new business
0-5 years of experience
Assistant Vice President
- Provide advice, counsel and high level customer service to meet the financial needs of clients.
- Supports standards for managing net portfolio in a manner that ensures compliance with banking regulations, policies and procedures, credit quality and credit policy requirements.
- Shared responsibility for soliciting, developing, managing, and retaining client relationships for Wealth Management.
- Work with key business partners in branches, investments, trust and other divisions within [company name] to meet the needs of affluent clients.
- Utilize relationship development techniques to manage and grow the client portfolio, including targeted sales calls, profiling, building referral sources and community visibility.
- Provided investment advice that was catered to the client needs and referred the business to the Financial Advisor.
0-5 years of experience
Manage a pipeline of loan files that include FHA/VA, Conventional, Fannie Mae, USDA, daily while exceeding monthly production and quality goals
- Process modification applications for existing home mortgage customers
- Communicate on-going status and final decision to the borrower timely, adequately, and accurately
- Analyze financial statements, tax returns, credit reports and other documents provided by the borrower and ensure the borrower is notified promptly of the need of additional information
- Research and review complex files and implement effective solutions to resolve aged inventory
- Providing above average customer service to deepen relationships and instill trust in our clients
- Answering mortgage related questions and providing loan specific documents to homeowners
- Providing support with new coming employees
- Offering additional services to homeowners to expand client relationships
0-5 years of experience
- Specialized in working with established and emerging affluent clients. I proactively market to “C Suite†executives, specific medical professionals and attorneys.
- Standard and customized lending solutions.
- Partner with my team to provide a “Whole Picture†approach to meet client needs.
- Develop relationships with outside COIs’ to generate business referrals.
- Targeted marketing to specific medical staff at hospitals that are clients of the bank.
Relationship Manager Duties and Responsibilities
No matter if the relationship manager is focused on the customer side or the business side, there are some common general core tasks. Based on our review of job listings, these include:
Demonstrating Ambassadorship Relationship managers understand, at least in a broad sense, the service or product offerings of clients and businesses they work with. Relationship managers develop and maintain a solid network with expert individuals who can assist in achieving customer or business goals, and embrace the fact that it will take the expertise of many to be successful.
Developing and Maintaining a Personal Network The relationship manager is known as an expert in one or more areas by both colleagues and clients in the industry. He or she has an established personal network to call upon for referrals and references and can offer value to any relationship he or she creates. The relationship manager is also able to consistently form new relationships.
Assessing Needs of Customer or Business A relationship manager understands business functions or customer goals to create possible strategies. The relationship manager also analyzes all benefits, risks, and costs of proposed strategies to determine whether they are viable.
Participating in Planning Sessions Helping customers or businesses develop a framework for improvement is a key duty of a relationship manager. For example, the manager will identify key processes to achieve successful results and document a plan of action.
Conducting Reviews To ensure clients are satisfied with their products and services, relationship managers must conduct satisfaction surveys and reviews. Additionally, they must monitor performance results against plans in action and flag potential issues for further review.
Relationship Manager Skills and Qualifications
Relationship managers work in a variety of industries and are experts at networking. Employers also look for applicants who possess the following abilities:
- Verbal and written communication skills – because relationship managers are expected to reach out to contacts, clients, experts, and people in various departments of a company, excellent verbal and written communication skills are essential to building trust and respect
- Team management skills – the relationship manager doesn’t achieve results on his or her own. Rather he or she develops and leads a team with members that exemplify the right combination of skills and experience for each particular client or business
- Relationship-building skills – a relationship manager builds trust with clients by demonstrating integrity and professional competence consistently. He or she is also empathetic and demonstrates a genuine interest in client and business needs. Progressing relationships in a positive direction is a relationship manager’s specialty
- Thought leadership skills – a successful relationship manager is recognized as an expert and cited in publications as such. Clients clamor to have a relationship manager’s input when discussing strategy or operations goals, and are open to his or her influence when it comes to decision making
- Interpersonal skills – the ability to project charisma, adjust tone, and develop a strong rapport with a diverse group of clientele is crucial to a relationship manager’s success
Relationship Manager Education and Training
When hiring relationship managers, employers typically require a bachelor’s degree in management, marketing, communications, public relations, or other related fields, along with several years of proven work experience. Some universities offer customer relationship management certifications at both the undergraduate and graduate levels that can be added to a degree.
Relationship Manager Salary and Outlook
PayScale lists the national median annual salary for a relationship manager as $65,487 with a median hourly wage of $31.48. A relationship manager in the 10th percentile earns approximately $41,654 a year (or $20.02 an hour), while the highest paid in the field make $119,338 a year ($57.37 hourly).
Relationship Manager Helpful Resources
When trying to decide whether a career as a relationship manager is right for you, it might help to find out more. We’ve made it convenient by searching the web to find some of the best industry resources for relationship managers: Inside CRM – Inside CRM has established itself as an industry leader in research and information for sales and marketing professionals who want to get the latest CRM news, research, and advice.
Business Relationship Management Institute (BRMI) – BRM Institute provides world-class professional membership and development programs to advance the art and discipline of business relationship management worldwide.
Customer Relationship Management: The Foundation of Contemporary Marketing Strategy – this second edition, co-authored by Roger J. Baran and Robert J. Galka, provides students with a comprehensive overlook into the world of customer relationship management through case studies, key terms, questions, and exercises.
Customer Relationship Management: Concept, Strategy, and Tools – co-authors V. Kumar and Werner Reinartz detail the strategic aspects of customer relationship management, making this a comprehensive guide for undergrads to executives.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
