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0-5 years of experience
Established positive working relationships with Management, Staff, and Customers
- Ran daily proof work and researched deposit corrections and chargebacks
- Ordered and shipped cash through Federal Reserve maintaining appropriate cash levels
- Replenished and balanced ATM
- Won Teller Activity Bonus for 2 months in 2011
- Wrote, Directed and Produced 30 second commercial (aired for 6 months)
0-5 years of experience
Served [company name] customers by handling transactions in a timely and professional manner at a high-volume
branch with a diverse client base
- Demonstrated product knowledge to refer customers to bankers for opening new accounts and credit/loan applications
- Maintained a balancing record above 90% as per company guidelines
- Completed on-going training to stay informed of policies and banking regulations
- Assigned as backup vault teller
6-10 years of experience
Performed various works including teller, mac, express box, and night depositories.
- Converted service interactions to sales referrals and achieved prescribed referral goals.
- Helped customers with their specific issues by providing quick and efficient resolution.
- Demonstrated leadership and motivated others for overall team success and kept positive attitude.
- Transact business in accordance to bank policies and regulations.
0-5 years of experience
Assisted Head Teller with ensuring that teller line complies with [company name] Operational guidelines
- Performed teller transactions for account holders while providing excellent customer service
- Managed and balanced up to $15,000 in personal cash drawer
- Educated potential clients on multiple account options
- Assisted Head Teller with completing weekly reports
- Ordered and organized cash shipment for the branch
- Balanced the branch cash vault at the close of business
0-5 years of experience
Assisted customers with their daily transactions and account inquiries
- Consistently achieved referral and sales goals by effectively promoting bank products and services
- Purchased and managed office supplies and check orders for the branch
- Efficiently answered, addressed, and redirected calls on a multi-line phone system
- Built strong, professional customer relations while increasing customer satisfaction and product knowledge
- Opened and closed accounts, posted payments, and updated account information daily
- Researched and resolved account and billing problems
0-5 years of experience
Maintained primary responsibility for teller functions and compliance procedures
- Maintained control of branch cash, including vault, cash dispensers, and ATMs
- Developed a team of high achievers through coaching and modeling, which consistently made sales goals through quality service and need recognition
- Contacted and supervised vendors for branch maintenance
- Interacted with members in person, over the phone, and through electronic communication to ensure a high level of service was provided
- Consistently created high quality in branch training programs resulting in high levels of cross training
- Leadership resulted in measurable growth in teller cross selling and promotions
0-5 years of experience
Provided banking services to customers face to face.
- Best balancing rate of any teller at the branch (ranked 6% over the entire year)
- Customer experience rated 1-5 – six top surveys in a row
- Strived to achieve a positive customer experience
- Balanced safe and other cash holding devices daily
- Assisted with scheduling and placement of tellers
0-5 years of experience
Performed bank teller duties through verification and accurately processed all transactions according to standards while maintaining a high level of customer service.
- Promoted, sold, and referred TCF products and services to customers; Answered inquiries regarding checking and savings accounts and other bank related products and services.
- Met and exceeded monthly sales goals on new accounts and referral recommendations.
- Initiated and opened new accounts by providing appropriate information on regulations and policies.
- Managed team of up to 6 employees per shift
- Set and upheld challenging goals
- Raised the amount of new incoming accounts by 20%.
- Maintained teller roles and responsibilities.
- Balanced bank vault in dual control status
0-5 years of experience
Processed paying and receiving transactions for all products types.
- Performed all transactions incompliance with bank procedures and policies.
- Identified and referred sales opportunities
- Managed customer inquiries and complaints
- Maintained a 99% teller balancing average
- Assisted with loading and balancing ATMs
0-5 years of experience
Performed daily banking transactions such as: check cashing/deposits, loan payments, & product explanations
- Effectively cross sold banking products based on customer needs
- Resolved customer service issues through utilization of the H.E.A.T. model (Hear, Empathize, Apologize, & Take Action)
- Identified opportunities to refer business to sales partners within the branch
- Assisted in branch opening while balancing ATM and processing night drop deposits
- Researched product information, system updates, & competitor shops to relay information that would be useful for my team
- Utilized PNC’s established “5 Star” language to provide a great service experience for all customers
- Maintained high CIQ (Customer Index of Quality) Scores as rated by customers based on their banking experience
0-5 years of experience
Managed vault services and teller cash disbursements.
- Assisted is account maintenance, set up, and troubleshooting.
- Trained and developed incoming tellers.
- Analyzed accounts for sales opportunities and money saving changes.
- Ranked highest in branch customer service surveys and referrals.
- Facilitated teller operations from scheduling to compliance issues.
0-5 years of experience
- Improved customer relations by processing transactions efficiently and accurately with a positive attitude
- Increased Branch revenue and customer loyalty by cross-selling additional banking services to new or existing customers
- Verified and cashed checks and all other currency exchange
- Assisted customers with safe deposit boxes
- Trained in Federal, State and Local banking and financial laws
0-5 years of experience
Communicated with over a hundred customers a day and ensured each one of their financial needs, goals and objectives were met and understood.
- Customer Service and leading district with most clients closing’s in district for consecutive quarters
- Grew branch deposit base by 15 %, leading Queens region in customer referrals consecutive quarters
- Maintain and balance cash drawer
- Documented customer satisfaction on a daily basis and received recognition for outstanding customer service.
- Used ability to multi-task to complete multiple daily activities including auditing cash boxes and buying and selling cash
- Facilitate the fulfillment of customer banking requests by assessing needs, counseling/advising and applying the appropriate product/service matches.
0-5 years of experience
Efficiently processed deposits, withdrawals, payments, issued bank checks/ money orders, bonds, exchanged foreign currency, etc.
- Balanced cash and debits/credits accurately, daily
- Continuously found ways to make financial services more convenient for customers
- Met sales and service quotas quarterly
- Prepared and participated in yearly audits which require understanding of internal procedures
- Tracked and reported daily teller sales
0-5 years of experience
Managed to handle large sums of cash consistently 6 days a week
- Maintained excellent customer service to all customers throughout employment
- Consistently applied my best personal effort to the Branch to help reach team goals and other expectations.
- Able to apply and pass forward gained knowledge through employment to other employees to create a team work environment.
- Provided my communication skills to help create action and service to the areas needed to improve or maintain the Company’s high stature.
0-5 years of experience
Manage balancing duties related to currency, coins and checks.
- Achieved status as one of the top sales performers in store on various occasions.
- Has exceeded store quarterly goals.
- Ensure that customers’ information is processed and maintained appropriately.
- Receive cash from armored cars and count and verifies cash.
- Explain, promotes, and sold products or services such as travelers’ checks, savings bonds, money orders, and cashier’s checks, using computerized information about customers to tailor recommendations.
0-5 years of experience
Responsible for executing banking processes, daily transaction reconciliation, sale of bank products, customer service, consistent input of recommendations for procedural enhancement and personnel management.
- Plan 2-week work schedule calendar for tellers and office staff.
- Monitored cost and inventory of offices supplies.
- Performed full monthly audit of teller cash drawers.
- Prepared currency and for sale to Federal Reserve Board.
0-5 years of experience
Ability to work in a fast paced environment by completing 150+ transactions daily
- Great attention to detail demonstrated by validating endorsements
- Exceptional customer service skills shaped by solving customer banking concerns
- Understanding of redemption of US Savings Bonds
- Training of newly hired part-time tellers
- Trained to use Premier Teller 6.2, Integrated Teller, and Web Director software
- Balancing ATMs, TCR, TCD, De La Rue Change Counter, and Main Vault daily
- Use Fiserv Branch Capture software to run all work from tellers
0-5 years of experience
Developed and maintained retail commercial business of prospective and existing customers through sale of deposits, loans and other banking services
- Monitored and approved daily overdrawn accounts and uncollected funds
- Processed daily teller transactions, reviewed the opening and closing of personal and business accounts
- Balanced cash vault and teller drawer daily
0-5 years of experience
Currency handling, Transaction completion, Promotional sales of products and credit cards
- Promoted to Head Teller April 22, 2012
- Promoted to Increased Authority Teller August 26, 2012
- Promoted to Personal Banker July 21, 2013
0-5 years of experience
Processed day to day transactions for customers including deposits, withdrawals, and transfers.
- Assisted CSR with opening new accounts and closing existing accounts.
- Stepped in to control vault when Head Teller was absent.
- Demonstrated accuracy in processing transactions and in cash handling.
- Provided excellent customer service to all clients.
0-5 years of experience
Daily public contact processing deposits, withdrawals, and loan payments.
- Marketed checking and savings accounts, investment accounts including IRAs and CDs, and various types of loans.
- Maintained accurate records of transactions and continuously educated customers on banking services/products.
- Ensured strict observance of security measures.
0-5 years of experience
Executed customers transactions, including deposits, withdrawals, cashier’s check, and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Organized, stocked and maintained teller window area.
- Handled various accounting transactions such as, credit card payments and loan payments.
- Executed wire transfers, stop payments, and account transfers.
- Maintained friendly and professional customer interactions.
- Sold various products for the company such as direct deposits, credit cards, and accounts.
0-5 years of experience
Processed customer financial transactions
- Stayed updated on new products and services and maintained awareness of current fraud alerts
- Provided basic consumer and home loan information
- Established and controlled customer files
- Referred business to new customers
- Identified and sold [company name] products and services beneficial to the customer’s needs.
- Answered or initiated customer service telephone calls to gather and provide information on services and products, explain benefits, encourage the interest in or purchase of services/products, and resolved problems within established guidelines.
- Cross-sold at the teller towers
- Achieved referral goals
0-5 years of experience
Conducted financial transactions.
- Cross sold banking products and referred appropriate banking solutions.
- Helped customers with personal banking.
- Provided excellent customer service.
- Balanced cash drawer and maintained count accuracy.
- Trained incoming tellers.
- Gave overrides to fellow tellers when necessary.
0-5 years of experience
Worked in a station on the teller line greeting customers.
- Completed financial transactions including, but not limited to, check cashing, depositing, savings deposits, withdrawals, and cash advances.
- Researched and resolved customer issues.
- Promoted financial institution products.
0-5 years of experience
Greeted and helped customers with foreign currency exchange and financial transactions.
- Independently handled opening and closing of the store and followed procedures.
- Handled cash and credit card transactions larger than 10k, counted by hand and machine for accuracy.
- Handled personal information of clients including Social Security numbers and Passport information.
- Sold and bought American Express travelers cheques.
- Kept money drawers balanced and organized at all times; Balanced all currencies on a daily basis.
- Followed compliance rules and filed suspicious person’s reports.
0-5 years of experience
Provided excellent customer service by answering customers’ questions
- Identified customer needs and refer all of our products and services
- Cashed checks for customers’ by following the established procedures
- Processed credit card, utility and loan payments correctly
- Ensured all transaction are handle accurately
- Balanced store at the beginning and end of the shift
- Processed night deposits according to institution being send
0-5 years of experience
Demonstrated proficiency in performing basic, advanced and complex teller transactions.
- Performed customer service functions such as stop payments, research requests, and Safe Box access
- Followed defined procedures for bank operations and customer service.
- Demonstrated competency in knowledge of risk management and loss prevention. Mentored other tellers on teller and customer service functions.
- Strong competency in identifying unmet customer needs and making referrals.
0-5 years of experience
Develop and manage team members by recruiting, training and recognizing them
- Demonstrated competency and accountability with Store operational standards
- Coached team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals
- Manage Teller Paid Time Off
- Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guideline
0-5 years of experience
Provide excellent customer service to clients when servicing their financial needs
- Deposits, withdrawals, transfers between accounts, stop payments
- Ordered cash for the branch and supplied all tellers with sufficient currency
- Trained new tellers, ATM maintenance and balancing, wire transfers
- Update monthly reports, ensure CTR reports were in compliance for all frontline staff
- Assisted our Priority department in servicing high volume accounts
0-5 years of experience
Oversee the tellers on a daily basis
- Process deposits & withdrawals/payments/shared branching
- Responsible for processing & updating vendor tickets
- Oversee training & cross training for new/exisiting employees
- Balance assigned general ledgers monthly
- Assisted Manager with coaching & mentoring of tellers which resulted in each teller exceeding 100% of their yearly goal.
0-5 years of experience
Only teller to achieve a 97.5% in Client Excellence Surveys in 2013.
- Adapt to different client financial needs and recommend products and services that benefits them.
- Work in a team oriented environment where each team member specialize in different practices.
- Find solutions to client issues all while following policy.
- The ability to multitask between client needs and branch issues.
- Consistently having no discrepancies when calculating end of day balance.
0-5 years of experience
Assisted customers with opening and closing Savings, Checking, IRA and a variety of other accounts that were offered
- Processed members deposits and withdrawals, handling members certificates of deposits
- Performed ATM duties twice daily, weekly bulk count, and monthly fine count
- Assisted customers in safe deposit area
- Assisted in the training of new employees
- Remained calm and personable during busy times
- Respected by banking professionals for being responsible and understanding
0-5 years of experience
Processing transactions accurately and efficiently in accordance with established policies and procedures.
- Connecting customers through referrals to teammates and specialists making the financial lives of customers better.
- Experience with cross-selling, upselling, and/or referring products.
- Accurately process teller transactions and maintain cash balancing standards.
- Maintain product and service knowledge to assist our customers.
- Meet individual referral goals and service standard expectations.
- Efficiently process daily work in a multitasking environment.
0-5 years of experience
- Provided outstanding customer service in person and by phone, and maintained customer satisfaction.
- Received cash and checks for deposit, verified amounts, and examined checks for endorsement.
- Entered customers transactions data into computer and issue computer-generated receipts to customers.
- Cashed checks and disbursed monies after verifying signatures, endorsements and customers account balances.
- Maintained appropriate cash limits, cashed checks, established deposits, redeemed saving bonds, accepted credit card and loan payments, and issued cashier’s checks, money orders, cash orders, traveler’s checks, money advances, and funds transfers.
- Performed cash management, customer service, balance cash drawer and petty cash management.
- Explained, promoted and sold new and existing banking products and services.
0-5 years of experience
Traveled to different branches everyday for the first three years now placed at one branch.
- Make sure each customer both inside the branch and thru drive have an exceptional experience with the company
- Assisted customers with any information that they need on product knowledge
- Handling all types of transaction: cash withdrawals, cash deposits, cashier checks, loan payments, credit card payments, and etc.
- Meet the goals that are set on a monthly basis.
0-5 years of experience
Execute customer transactions including deposits, withdrawals, and transfers
- Organize, stock, and maintain teller window area
- Balance cash box with 100% accuracy rate
- Provide exceptional customer service through friendly and professional customer interactions
- Identify prospective referrals using lead generating methods and promote current banking products and services according to clients’ financial needs
6-10 years of experience
Performing teller transactions such as: deposits, withdrawals, cashing checks and accepting payments
- Cross selling bank products by answering inquiries; informed customers of new services and product promotions; directed customers to a branch representative
- Maintained the ATM
- Maintained the branch’s central cash vault
- In-depth knowledge of financial banking, accounting, risk management and loss prevention methods
- Provided approvals when needed to complete certain transactions
- Processed incoming and outgoing shipments
- Assisted other tellers in resolving difficult or complex problems; provided basic guidance and leadership to other tellers.
0-5 years of experience
Highly skilled in receiving and processing all banking transactions
- Maintaining cash drawer daily limit with balancing cash drawer with the average of 97.86 %
- Solely in charge of branch ATM for the maximum amount of $80,000.00 per week responsibility given by management for having a perfect attendance, accuracy, and reliability
- Knowledgeable of the banks procedures and is in compliance with all requirement
- Consistent with cross-sold bank services and products to meet teller referral targets
- Responsible for providing banking services to customer’s e.g. foreign currency exchange by Travelex, reloadable card, money orders, certified checks, western union, cash advances, redeeming savings bonds, safety deposit box access
- Perform administrative functions like preparing cash management reports and assigning task to teller staff in the absence of the teller coordinator
0-5 years of experience
Financial Services Representative/Retail
- Lobby teller and some operation of the drive-thru window, received cash and check deposits both for personal and business checking accounts, cashed checks, issued money orders and cashier checks, balanced money drawer daily
- Assisted customers in lobby and by telephone
- ATM audits- Load money to ATM weekly
- Vault audits- count and balance vault daily
6-10 years of experience
Assist Branch manager with clerical task and including opening and closing procedures
- Execute financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
- Execute effectively all service and referral routines to strengthen client relations
- Train new hires
- Vault teller, ATM balancing, night dropository
- Help translate when needed
- Able to meet deadlines on time, and work to achieve individual and team goals
0-5 years of experience
Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.
- Cash checks.
- Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.
- Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.
- Process credit card cash advances.
- Assist in ordering, receiving, verifying, and distributing cash.
- Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
0-5 years of experience
Process daily transactions for members to including, deposits; withdrawals; and loan payments
- Audit and balance teller drawers, money order accounts, vault cash, and cashier’s checks. Process bill payments, and payoffs.
- Open and close basic member accounts, Trusts, business accounts and CD’s
- Attend sales/service meetings, while taking training courses offered
- Staying up to date on the many changes of different financial regulations to implement them in my daily job functions
- Advise members about multiple banking options to further their success
0-5 years of experience
Accurately handle cash, posts deposits, withdrawals, payments, checks and other monetary services transactions
- Verify ownership of accounts and checks accepted, availability of funds, and placement of proper check holds
- Display a high level of confidentiality and follow company policies and procedures
- Responsible for engaging customers in conversation and refer appropriate products
- Communicate effectively with teller supervisor and upper management
- Maintain up-to-date knowledge of appropriate contact for additional loans and services
0-5 years of experience
Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
- Cash checks for customers and non-customers
- Help bank customers resolve their banking problems through various communication methods including but not limited to phone, fax and direct contact.
- Process and properly record the sale of monetary instruments (i.​e.​ official bank checks)
- Process foreign currency purchases and sales
- Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
- Process various types of loan payments and credit card cash advances
0-5 years of experience
Provide exceptional customer service during face to face and drive up teller window interactions as well as when managing multi-line telephone customer service interactions
- Experience in sales, supporting company promotions as well meeting individual and team weekly account and credit referral goals.
- Extensive cash handling and data entry experience in a fast pace environment conducting up to 60 transactions a hour using the computer database, Store Vision Teller.
- Daily inputting, filing and organizing of bank and customer information in a secure and confidential manner.
- Daily professional appearance with a can do attitude and friendly smile.
0-5 years of experience
Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier’s checks, cash orders, traveler’s checks, money advances, and funds transfers.
- Cash and check deposits, process loan expenses and open new accounts.
- Perform cash management, customer service, balance cash drawer and petty cash management.
- Keep a record of excess or less cash at the end of shift.
- Assisted in all secretarial responsibilities inside the bank
- Photocopied the documents of customers
6-10 years of experience
Balance customer’s currency, coin, and checks. Calculate daily transactions using
computers, calculators, or adding machines.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Identify transaction mistakes when debits and credits do not balance.
- Perform clerical tasks such as typing, filing, and microfilm photography.
Bank Teller Duties and Responsibilities
A typical day for a bank teller can vary based on the type of bank, the average number of daily customers, and other factors. However, most of the core duties remain the same across institutions and include:
Greeting Customers As front-line customer service professionals, bank tellers are often the first or only bank employees that customers interact with. Because of this, one of the teller’s major duties is greeting customers when they enter the bank and directing them to the correct areas. For example, a teller may direct a business customer to a specific teller who handles business deposits and transactions.
Process Customer Transactions One of the foremost responsibilities of a bank teller is processing customer transactions. This can include standard transactions, such as deposits and withdrawals, as well as special transactions like foreign currency exchanges, issuing cashier’s or traveler’s checks, or opening safe deposit boxes. Tellers may also issue savings bonds, make change for customers, and handle loan payments.
Access Account Information Customers also rely on bank tellers to provide account information like balances, due dates, or recent account activity. The bank teller verifies customer information and provides account updates either verbally or on paper, confirming the customer’s identity and account access to maintain a high level of information security and confidentiality.
Manage Cash Drawers Throughout the day, a bank teller manages their cash drawer and helps other tellers by checking drawer amounts. As part of this role, bank tellers also monitor their currency and remove damaged currency, submitting it to the head teller so that they can remove these bills and coins from circulation. Bank tellers frequently need to check cash on hand to ensure that customers can access their cash. They must also check their drawers against transaction records.
Maintain Bank and Customer Records Bank tellers maintain detailed records of customer visits, transactions, and accounts. As part of this responsibility, a bank teller might assist a customer with opening or closing an account, enter or update customer account information, and maintain the branch’s financial records. A bank teller usually works with other banking personnel, such as clerks and loan officers, to maintain accurate and confidential information.
Cross-Sell Banking Accounts and Products Lastly, bank tellers support cross-selling and new account activities by providing customers with information on banking products and services. They may provide customers with brochures outlining new accounts, credit cards, or enhanced services, frequently working with credit and loan departments to promote value-added services and products.
Bank Teller Skills and Qualifications
Bank tellers are customer service specialists, supporting the bank’s daily activities by attentively helping visitors complete their transactions. Banks typically hire candidates with at least a high school diploma, along with the following skills:
- Customer service skills – bank tellers are primarily customer-facing employees, so they need to provide consistent, exemplary customer service to bank visitors
- Cash handling skills – experience handling cash is also vital in this role in order to maintain cash drawer amounts and successfully manage cash deposits and withdrawals
- Communication skills – bank tellers need excellent communication skills while interacting with customers and other banking personnel
- Attention to detail – this role requires a high level of attention to detail to ensure that tellers follow bank regulations and accurately maintain customer and transaction records
- Problem-solving skills – while working with customers, bank tellers frequently need to resolve problems and answer questions, so the ability to seek out answers and resolutions is essential
Bank Teller Education and Training
Typically, bank tellers have at least a high school diploma or GED. Additionally, most banks hire tellers who have some previous customer service experience, either in a banking or retail setting. Because bank policies and procedures can vary somewhat between institutions, there are many opportunities for on-the-job training to help bank tellers gain familiarity with regulations and best practices.
Bank Teller Salary and Outlook
According to the Bureau of Labor Statistics (BLS), the median yearly wage for bank tellers is $27,260. The highest-paid 10 percent of tellers earn over $37,760, while the lowest paid earn less than $20,810. Bank tellers who demonstrate excellent leadership and customer service can become , which can raise their earnings significantly. The BLS expects employment for bank tellers to decline 8 percent by 2026, largely due to banks opening fewer branches as banking technology evolves.
Helpful Resources
We searched the web and found a number of resources if you’re interested in beginning a career as a bank teller:
ABA: Bank Teller Certification – read about the American Bankers Association’s Bank Teller certification program, which can increase job prospects and teach tellers job essentials
The Financial Professional’s Guide to Communication: How to Strengthen Client Relationships and Build New Ones – Robert L. Finder, Jr., shares industry best practices for building customer relationships and driving engagement
Bank Teller: Career Path and Qualifications – learn how to prepare for a job as a bank teller and advance within the field
Bankers in the Selling Role: A Consultative Guide to Cross-Selling Financial Services – expert Linda Richardson explains how to effectively cross-sell banking products and services to customers
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
