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6-10 years of experience
Accomplishes accounts receivable target goals by training, assigning, communicating job expectations and adhering to policies and procedures
- Invoice and validate that all newly delivered upfront ($200k-$400k) and MRR revenue ($5-$25k) has been accurately invoiced and that future reoccurring billings are entered
- Responsible for all invoicing and collections for 1,000+ customers
- Assist sales team to ensure finance and sales numbers are reconciled
- Maintains accounting ledgers by posting monthly account transactions
- Chief support in semi-annual and annual company audit for accounts receivables
- Implemented electronic invoicing which reduced overhead cost by over 35%
0-5 years of experience
Brought in to define and implement the complete Credit and A/R function of a Fortune 500 Co. in a Shared Service Center environment. Revenue contribution is $1.4 Billion, involved in daily strategic planning with management reporting to the company controller. Led a staff of 15 in the Credit function process as well as Accounts Receivable, cash application, Journal and reconciliation adjustments in an order to cash atmosphere.
- Rewrote Credit Policy Manual for [company name].
- Designed SAP reports to monitor Credit and Accounts Receivable functions.
- Reduced DSO from 60+ days to 47 days and over 90 days from 9% to 5% of total Receivables at [company name].
- Developed Month End reports for Management on DSO, over 90, top 100 accounts, Watch list of high-risk accounts through graphs, and excel spreadsheets at [company name].
0-5 years of experience
Reduced AR over 60 days from 28% to 5% within 4 months and kept it stable for 10 years.
- Developed credit analysis tool for evaluating creditworthiness of new and existing customers.
- Simplified labor intensive tasks to reduce redundancies.
- Trained and coached collections, cash applications and accounts receivable staff.
- Developed long term employees to achieve supervisor level.
0-5 years of experience
Managed the receipt and recognition of 80% of the company’s revenue stream. Motivated a team of 10 accounting personnel in upholding certain quality and productivity standards assigned.
- Instrumental in the implementation of monthly reconciliation process for $17M+ in revenue including validation of revenue to be redistributed to clients.
- Brought forth operational enhancements via improved system functionality and streamlining workflow process.
- Improved the month end close process resulting in exceeding month-end financial targets in unrecognized revenue by a 75% ratio.
- Reconciled over $500K in Aged Receivables within a 8-month period contributing to positive financial standing.
- Served as primary resource in the development of Standard Operating Procedure manual representative of all operations under my supervision.
6-10 years of experience
Compiled and refined the daily accounting for the Milk Report to provide management with key information necessary to make changes in daily production.
- Consistently met or exceeded corporate target for outstanding daily account receivables by creating
- Coordinated with sales and distribution departments in the implementation of driver delivery procedures that reduced a major client’s unpaid invoices by 82%.
- Supervised and guided a staff of three in the accurate posting of payments to client accounts which
- Provided reliable and accurate information to internal / external auditors and management that facilitated preparation of year-end financial statements.
0-5 years of experience
Contracted with the Vice President of Finance to assist CFO and corporate controller in resolving issues with, and the collection of, past due receipts. Total beginning past due portfolio balance of eight million dollars with a days sales outstanding (DSO) of 54; currently the past due portfolio balance is under one million with a DSO of 36.
- Developed, implemented, and managed the accounting operations, and procedures for the accounts receivable/credit and collections department through month end.
- Cultivated an efficient AR/credit and collections team overseeing all activity through month end close and reporting.
- Oversaw a permanent staff of seven and any additional temporary staffing.
- Point person for quarterly and annual audits covering cash, revenue, and collections.
- Maintained effective communications with all departments nationwide, outside collection services, and national credit organizations.
0-5 years of experience
- Administered, and combined collection efforts of (3) three charge back analysts and (2) two collectors, and one (1) cash applicator.
- Reduced past due receivables of $3.5 million over 91+ days to $240 thousand in a (6) six month period.
- Decreased pick ticket on hold report by 75% in order maximize sales.
6-10 years of experience
Responsible for the ensuring client payments are received and accurate based on the invoices for over 2,000 national and international clients. Reconciled any differences between the invoice and the payment and resolved the differences in a timely manner. Responsible for client communication and ensuring overall customer satisfaction by working with the client, marketing, legal and other areas as needed. Additional responsibilities included working with student loan clients to ensure accurate and timely invoicing and transfer of funds collected in addition to adherence to government standards. Managed a team of 5 Associates.
- Expanded the team to include a new Collector which aided in the overall clean-up of the aging especially, we were able to focus more on the older items and also on the short paid invoices. Also, by having two Collectors other duties in the team which were not being done timely were addressed.
- Implemented a contingency plan for the critical functions of the Accounts Receivable team by ensuring everyone was successfully cross trained.
- Cleared the Accounts Receivable Aging Report of hundreds of old debit and credit invoices by researching and resolving collection and billing issues.
- Improved customer relations by implementing regular follow-up with clients allowing them to provide timely feedback on our services.
0-5 years of experience
- Managed all accounts receivable activities for $12+ million luxury rental car company.
- Processed daily credit card transactions for seven locations (85% of company’s cash flow); effectively
- Performed month-end financial processing in Bluebird auto rental and QuickBooks systems; assisted in preparation and completion of year-end financials and financial audits.
- Handled customer requests and resolved problems, including all disputes, changes and credits on customer rentals.
- Provided technical support and training to sales staff and established policies and procedures for sales and accounts receivable.
- Worked on financial specifications for development of new auto rental software system.
- Developed content structure and wrote copy for new corporate website.
0-5 years of experience
Responsible for day to day management of insurance verification, medical billing, cash applications,
denial posting, refund processing, and Vision Systems administration
- Implemented procedures for Unclaimed Property Reporting
- Calculated monthly cash collections forecast and quarterly cash collections goal for department incentive program
- Prepared weekly sales, cash collections, and project status updates for sr. management
- Provided Finance Department with monthly revenue calculation which included net revenue, billable units, any necessary accruals or deferrals, plus contractual allowance and bad debt adjustments. Also calculated actual to budget variance and analyzed differences to provide variance explanations
- Responsible for quarterly updating, testing, and verification of selected internal controls for the Internal Audit Department
- Managed a staff of 17 employees; created performance reviews and development programs
0-5 years of experience
Managed and processed up to $2 million of account receivables for Residential PV Solar Systems, Nine Homebuilders Partnerships, Roofing and Service.
- Processed and tracked cash receipts and all incoming revenue payments.
- Responsible for Accounts Receivable aging, tracking, reporting; resolved late customer payments.
- Issued annual certification letters in compliance with state statute for completed PV Solar systems.
- Processed credit card payments.
- Investigated and researched customer queries regarding invoices and payments.
- Performed combination of routine calculations, posting and verifying duties to obtain primary financial data for use in maintaining accounting records.
- Responsible for having knowledge and ability to implement the duties of the Contract Manager and Liaison to utility companies when necessary.
0-5 years of experience
Maintained customer satisfaction through timely, courteous, accurate response to customer’s inquiries.
- Managed a portfolio of Accounts Receivable accounts with a value of $1.5M.
- Monitored 30-60-90 AR Aging.
- Initiated direct contact with external customers including payment negotiation and providing exceptional customer service.
- Research and contact past due accounts to collect, but also to investigate “why” and attempt to correct and reconcile the problem.
- Cultivate and maintained enduring relationships with external customer have to enhance customer relations.
- Verify validity of account discrepancies by obtaining and investigating information obtained from customer.
- Resolve valid or authorized deductions by completing adjustments.
- Maintain accounts receivable % at 4.99% or lower.
6-10 years of experience
Interfaced with regional Project Administrators to resolve invoicing and collection problems. Point-of-contact for Overdue Collections and Accounts Receivable. Primary contact for unapplied client payments. Converted data from Oracle into SAP software in collaboration with corporate counterparts.
- Improved receipt payment process accuracy, implementing improvements to billing, collection processes and procedure assessments.
- Reduced Accounts Receivable aging overdue from $8M in 2013 to $1.6M in 2014.
- Partnered with former corporate entity to continue A/R and A/P functions after ownership change, including procedures to implement and continue client invoicing, vendor payments and timesheets processes.
- Developed and maintained effective communications with customers, and avoided escalation issues, with proactive responses to potential payment delay problems.
- Eliminated billing and collection deficiencies with implementation of internal audit recommendations.
- Resolved and mitigated payment delays with analysis and weekly invoicing and collection forecast variances to management, in collaboration with Project Administrators and Managers.
- Monitored general expenses to ensure accuracy, reducing need for transfers, and facilitating accurate monthly financial reports.
- Prepared monthly project accruals ranging from $1M to $2M, providing necessary documentation to support costs, resulting in true accounting of project costs.
10+ years of experience
Independently designed and implemented collection protocol for multi-million dollar international
publishing company. Created collection schedules by designing and implementing dunning letters, statements, invoices and internal insertion orders. Supervised data entry, billing and collections functions for accounts receivable department. Responsible for providing corporate, publishers and sales staff with bi-monthly revenue reports. Implemented and executed electronic billing.
- Reduced delinquent accounts on 45 day aging by 10% no longer accruing for bad debt
- Generated/analyzed a wide variety of revenue reports
- Interfaced daily with senior management of many Fortune 500 companies
- Designed/Implemented internal and external correspondence
- Established corporate collection protocol
0-5 years of experience
Organized and staffed a new department of 16 analysts and two supervisors needed to consolidate the posting of 6,000+ monthly business customer adjustments and balance transfer requests into all receivable systems, and to establish consistent approval, posting, and archive processes. Responsibilities increased to include four additional analysts and a supervisor to review 1,000+ monthly customer refund requests for accuracy, policy compliance, and payment.
- Achieved average posting completion time of less than one day and 99.5% completed within 3 days.
- Established Sarbanes-Oxley controls and passed reviews by internal and external auditors.
- Developed application with the IT department to automate daily posting of all entries into largest receivable system.
0-5 years of experience
Monitored and analyzed aging reports to organize appropriate collection efforts
- Provided weekly and monthly analysis reports to the senior vice president
- Ensured accuracy of payroll and invoicing in accordance with GAAP standards
- Assisted records coordinator in reducing the completion time of unemployment and other forms by 40%
0-5 years of experience
Responsible for accounts receivable management and the supervision of the revenue team.
- Provided hands on analysis, reconciliation of accounts, data management, and contract compliance and reporting.
- Analyzed aging reports and payment trends, provided weekly cash projections and account status to senior management.
- Prepared variance analysis of monthly billing (current vs. prior).
- Documented new procedures for internal controls and processes.
- Interfaced with multiple departments to gather and analyze data necessary to create proper billing for clients.
- Demonstrated ownership and urgency in responding to both internal and external customer concerns and/or requests.
- Managed payroll and vacation schedules for all members of the accounts receivable team, four in total.
0-5 years of experience
Managed a team of 4 responsible for collections and customer billing queries for approximately 6,200 clients Total AR balance was generally $35M – $40M
- Reduced over 90 balance from 10% to 6%
- Set up the company process for placing clients with a 3rd party collection agency.
- Responsible for various month-end and quarter-end reports
- Worked closely with internal and external auditors and SOX auditors
- Communicated with all departments and management in order to resolve outstanding client issues
- Assisted the VP – Controller to determine how much of the outstanding past due balance was deferred vs. recognized revenue. This was necessary to make informed decisions regarding the bad debt provision
- Provided the recommendation at month-end regarding the bad debt provision
- Responsible to approve or deny credit memo and refund requests received from the team. Developed a formal written document which clearly specified what was necessary when submitting these requests
- Assigned the various department functions to the team members and requested that formal documents be developed that greatly clarified the processes and would be invaluable in the future for new employees
0-5 years of experience
Hired and trained 7 premium accounting analysts for 3 open positions to reconcile agency account currents to the company’s systems on a monthly basis and maintain and update the cash receipts in the company’s cash logs that resulted in the staff of 4 reconciling from 12 account current reconciliations to 54 account current reconciliations. Responsible for annual performance reviews of staff.
- Created and implemented a monthly task list for analysts to record receipt of account currents, uploading into account current and cash log access databases, receipt of payment from agents and account current reconciliations distributed to agents.
- Reviewed and approved accounting analysts monthly premium reconciliations to assigned programs confirming accuracy and ensuring monthly resolution by the agent for all active and run off programs. Interacted with agents to eliminate backlog issues to maintain good relationships.
- Collected, reported and reconciled reinsurance payments for ceded business.
- Worked with internal and external auditors in coordinating audits as scheduled.
- Compiled monthly and quarterly account receivable statutory and GAAP adjustments for commercial and workers compensation lines of business. Prepared monthly and quarterly statutory metric reports for management.
0-5 years of experience
Collections of all account receivables. Manage accounting staff of 10 employees. Hired new accounts receivable staff and updated training methods. Creation of an efficient invoicing system. Working with department managers to reduce credit risk. Process store accounts and inventories to better meet needs of customer storage and deliveries.
- Training all new employees and updated training of new methods for all currents employees.
- Created a more stream lined invoicing system. Reducing cost and providing customers with timely statements.
- Reduced 90 day debt to 0% and 60 day debt to less than 4%.
- Monitored on-going credit worthiness of established credit limits and advise actions to reduce risk for marginal accounts. Over seeing credit and finance department.
- Daily processing of ACH, EFT, Credit Card, and Check by phone/ fax transactions.
- Created Legal recovery process for all previously uncollected judgments, NSF checks and unresolved disputes.
- Management of projects, time cards, and created work schedules for accounting team.
0-5 years of experience
- Led day-to-day management of all billing matters for 2,500+ clients & user staff of fifty employees.
- Assisted in the monthly financial close, special projects, and other requested administrative functions for the owners.
- Assisted in the planning and implementation of the firm’s first computerized accounting & billing systems, including software updates.
- Evaluated various software alternatives, and implemented four billing programs.
- Served on the “Activities Committee” to plan companywide events which included Christmas, summer picnics, and Ditch Day events.
0-5 years of experience
Managed a portfolio of $ 2 million
- Reduced DSO by 45% within a 9 month period resulting in significantly increased cash flow
- Heavy customer contact with coordination of sales to implement credit/collection policy
- Full dispute resolution responsibility with strong customer service follow up
0-5 years of experience
90+ day column 18% in February 2014, ended at 1.8% due to intensive international collection efforts
- Cleared up 90% of dollars owing over 60 days
- Perform all revenue postings
- Resolved majority of disputes and short pays
- Provided all back up requested by customers
- Worked with credit card companies to recover revenue previously charged back
- Identified write off accounts for Director of Finance
0-5 years of experience
- Established and maintained regular communication with clients to minimize company loss and mitigate financial risk
- Negotiated payoffs, settlements, and payment plans in accordance with company guidelines and established protocols
- Exceeded expected production metrics; balancing service quality, FDCPA adherence, and investor/client expectations
- Served as department subject matter expert; led by training, coaching, and coordination to achieve productivity standards
- Effectively enforced all [company name] recovery and compliance policies, FDCPA guidelines, and state collection laws
- Leveraged knowledge capabilities in Latitude, Speedpay, and a variety of [company name]-specific programs and databases
6-10 years of experience
- Managed and supervised the complete credit and collection department of a 50+ million gross revenue Petroleum and Environmental base company
- Controlled the establishment of sound credit lines for new and existing accounts utilizing financial analysis and credit applications
- Maintained and generated various reports and schedules for Senior Management
- Established procedures for collection of delinquent accounts in a professional and diplomat manner that promoted excellent customer relations
- Utilized extensive communication skills in resolving disputed accounts and chargeback’s resulting reaching amicable solutions
0-5 years of experience
Responsible for the credit and accounts receivable functions for a commercial electronics company with $100MM in annual sales, an average accounts receivable balance of $15MM, while maintaining overall past due percentage of less than 3%. Responsible for releasing all sales orders for Polk Audio, maintaining customer credit limits and holding shipments on customers when applicable.
- Maintained bad debt write-offs of less than $29K, for each of the past three years as Credit Manager.
- Provided senior management with visibility and awareness of accounts receivable status, through several avenues of reporting, including weekly and monthly reporting and accurate cash flow forecasts.
- Solely responsible for Credit coordination of International sales.
- Solely responsible for establishing and maintaining appropriate credit limits for new and existing customers.
0-5 years of experience
Posted all payments accurately to receivable accounts.
- Prepared and balanced bank deposits.
- Recorded all customer payments from photo shoots and matched accordingly, totaling over $100,000 weekly.
- Performed accounts receivable maintenance including follow-up and payment posting.
10+ years of experience
Posted all incoming payments to customer accounts in SAP.
- Retrieved chargeback documentation from vendor portal websites.
- Verified validity of all chargeback’s and potential of collectability.
- Analyzed all customer accounts to achieve low DSO (Days Sales Outstanding).
- Prepared and evaluated reports on chargeback trends in an effort to reduce future chargeback’s.
- Reviewed all new customer accounts for their specific compliance requirements.
- Responsible for all aspects of month end procedures for accounts receivables.
6-10 years of experience
Manage 500 accounts with total receivables balance of $4M.
- Reduced days outstanding balance to 35 days.
- Designed and implemented monthly reports, aging analysis, days outstanding analysis, and bad debit analysis utilized by senior management.
- Assigned delinquent accounts to an attorney or outside agency for collection.
- Interface with customers and sales force to expedite orders
- Partner with customers in resolving difficult and complex account situations, ensuring that established policies, procedures and legal requirements are met.
- Handle a broad scope of internal processes encompassing the daily management of, billings, collections, reconciliation, general ledger and month-end-closings with a main focus on accounts receivable functions.
- Issued all bill backs to suppliers for promotional activity.
10+ years of experience
Handled all credit and collections duties for a medical device, global spine technology company
- Responsible for an aging of $75mill (Domestic and International)
- Improved DSO by 12 days
- Employee performance reviews, coaching and collection metrics
- Developed and presented monthly DSO and collection metrics to upper management
- First AR Manager; wrote all policies and procedures, developed entire department
- Credit Approvals for all customers through Dunn and Bradstreet, review credit limits monthly
- Reduced credit card processing fee’s by $500,000.
- Integrated AR for three acquisitions
- ERP Implementation from Great Plains to SAP
6-10 years of experience
Responsible for all record keeping duties in the corporate office credit department.
- Determined and maintained credit limits on new and current accounts.
- Performed background checks on new and current accounts.
- Collection of past due invoices on current accounts and held pending orders that were to be paid in advance.
- Responsible for working with collection agencies to collect delinquent accounts
- Monitored activity of active accounts under Chapter 11 reorganization or debtor-in-possession.
- Maintained customer database, included current billing address, terms of sale, price classification and history of sales and payments
- Maintained and provided information on sales on each account.
6-10 years of experience
Managed collections of aged account receivables while maintaining good rapport with clients, internal engineers and support staff.
- Contacted lawyers, insurance companies, and industrial companies on aged invoices, and follow up through resolution.
- Determined and took appropriate action on delinquent accounts.
- Maintained files on clients’ billing contracts; revised invoices as necessary.
- Communicated with engineers and administrative staff to insure clients were satisfied with their projects.
- Collaborated with marketing to discuss new clients and potential risk, secured retainers where necessary and monitored higher risk clients closely.
- Implemented procedures to reduce outstanding receivables.
- Prepared bank deposits, posted daily cash receipts, credit card payments, wire transfers, credit memos, and mailed past due statements.
- Generated weekly and monthly cash reports, and bi-weekly aging receivable reports
- Prepared month-end reconciliation, accounts receivable graph, and turnover reports and worked with auditors at year end.
0-5 years of experience
- Oversaw the Accounts Receivable Department and staff of 6, application of 12-14 million monthly
- Coordinated with Treasury and Accounting Depts. on cash management for multiple divisions.
- Served as liaison between banking institutions and intercompany departments.
- Auto-scanned live checks directly to bank averaging 2-3 hundred thousand weekly.
- Reviewed, approved and processed write-offs, adjustments and refunds.
- Established policies and procedures for Accounts Receivable accountability streamlining processes
- Compiled daily and monthly multi-system Accounts Receivable activity employing Excel.
- Assisted developers and the IT department with Accounts Receivable system conversion and upgrades.
0-5 years of experience
- Responsible for direct billing to companies for contracted work
- Created and maintained Excel spreadsheets for tracking of accounts receivable
- Ensured proper funds were received for daily, weekly and monthly business expenses
- Financial Liaison between contractors and subcontractors
6-10 years of experience
Managed day-to-day accounts receivable operations, including staff supervision, bank deposits, customer payments, and customer account issues
- Reviewed aged receivables, prepared and submitted recommendations on write-off of bad debts to Controller
- Set productivity standards and strategic planning to optimize collections
- Developed, prepared, utilized reports to track accounts receivable performance
- Processed applications for credit, including verifying bank and trade references
- Interacted with all levels of management including Sales Manager, Controller, CFO, and VP of Operations
0-5 years of experience
Responsible for the billing and maintenance of 35 accounts including the installment of Contractual Rates (Pick Charges, Order Charges, etc.), SKU setup, inventory analysis, EDI setup, etc.
- Implemented an Accounts Receivable SOP focusing on recovering delinquent balances that are significantly past due and curing all significant account disputes
- Manage a team of (3)
- Lead a weekly meeting where all receivables are discussed at length and work effectively with team members in addressing all current issues
- Work closely with our legal counsel to determine which accounts should be assigned to an outside Collections Agency and / or sent to Legal to obtain a Settlement
- Over 90 day delinquencies have decreased by nearly $400K and 90% of our disputed accounts have been resolved resulting in a current balance
- Decreased our DSO figure from approximately 90 days to 40 days
- Responsible for the daily maintenance of all corporate bank accounts including completing daily deposits, the pay down of loan accounts, the monthly completion of the Borrowing Bank Certificate and the processing of incoming wire transactions
- Responsible for the completion of Quarterly Commission Reports for our dedicated Sales Team
- Track and provide analysis on labor costs, revenue, A/R aging / turnover and A/P aging that are reported and discussed by our Executive Team on a weekly basis
6-10 years of experience
Provided audit support for Accounts Receivable activities
- Analyzed accounts receivable and revenue trends
- Conducted billing and collections activities to strategically impact revenue levels
- Produced financial reports to support organizational strategy
0-5 years of experience
Successful completion of Order to Cash (OTC) project. Overhaul of the complete OTC process led to total savings of $250K.
- Reduced DSO by 61%. The A/R action plan is used as a road map to improve systems and processes across the entire organization.
- Regular reviews with Senior leadership, updates on financial health of project
- Beginning to end management of team – recruit, train, develop, manage expectations
- Provide expertise in all aspects of A/R across organization
0-5 years of experience
- Managed and performed all supervisory responsibilities for an Accounts Receivable department of 10 internal employees. Directed the oversight of 1 manager and 8 employees from an outsourced India accounting company. Established work
- Coordinated month end closing and related functions. Performed audit and prepared clients’ monthly invoices.
- Managed the collection activities of the Aged Receivables for 235 clients. Calling and sending follow-up inquiries to resolve outstanding accounts.
- Prepared and posted reports on Accounts Receivable statistics for senior management. Compiling and reviewing various productivity and revenue reports to ensure revenue goals and benchmarks are being met, and more efficient “Lean†procedures are developed.
- Worked with other company department managers to facilitate best practices for overall effectiveness, protocols, and procedures.
- Perform special projects as assigned by senior management.
- Working knowledge of computer functions including the internet, and computer software such as Microsoft Office Suite, Word Perfect; SharePoint, Great Plains and Peachtree.
10+ years of experience
Billed and processed payments for five hauling companies. This includes being solely responsible for billing out over 5 million dollars on a quarterly basis as well as applying payments to customer accounts in that same amount.
- Audit customer accounts looking for credits, and payment disputes.
- Work with customer service representatives to ensure customer accounts are correct. Find and fix any issues within the accounts, issue refunds and refund checks to customers who have overpaid or have canceled service.
- Work with our collection agency to send delinquent accounts to collections and notify them when the customer pays.
- Made deposits with traditional paper deposit slips as well as with a digital check scanner. Deposits were made for nine companies and were over 2.4 million dollars monthly in checks and cash.
- Maintained a running 30 business day archive of scanned data and paper checks.
- Created policy to ensure that the paper checks were destroyed in accordance with company procedures.
0-5 years of experience
Supervised a department of up to 20 employees who processed customer payments and responded to customer inquiries.
- Compiled fiscal reports for the Chief of Finance to include, daily receipts from Western Union, Money Gram and credit card payments.
- Processed the daily bank deposit for payments received.
- Managed the department budget, hiring, training and development.
6-10 years of experience
Responsible for managing accounts receivable aging and following up with dental and medical insurance companies for claims in excess of 30 days
- Liaison between practice and insurance companies on coding, invoicing and collection matters
- Arranged for collection of payments from patients and established payment plans for patients when required
- Point of contact for patients regarding inquiries on billing
0-5 years of experience
Performed all accounts receivable functions, including: billing, cash applications, posting to the general ledger, reconciliation of Accounts Receivable to the General Ledger
- Prepared daily collection call list to contact clients by phone, email or mail regarding their accounts and set up alternative payment plan when necessary
- Supervised an Accounts Receivable Clerk on collection efforts and cash applications
- Ensured compliance with operating policies and procedures necessary to meet the control objectives of the annual Sarbanes Oxley
- Audited methods and procedures of Accounts Receivable functions to improve efficiency for internal and external Auditors
- Resolved clients credit card charge backs disputes
- Maintained and monitor client accounts
- Prepared weekly and monthly Accounts Receivable aging reports providing relevant details and collections actions.
- Managed collection activities such as sending follow up inquiries, negotiating with past due accounts and refer delinquent accounts to collection agencies
10+ years of experience
- Supervised and provided guidance to a team of 4 engaged in Billing, Cash Application, Accounting, Collections and 401K administration.
- Continually monitored the A/R trial balance with an ‘on hands’ approach to all delinquencies, chargebacks and payment discrepancies.
- Provided management with status updates on major outstandings and Payroll Audit recoveries.
- Played an active role in re-asserting the company’s credit policy when payment terms deteriorated.
- Produced statistical and analytical reports to assist with budgeting and forecasting.
- Reviewed Contract documents to ensure full compliance with its payment directives.
- Interacted daily with customer base, internal departments and outside providers to offer assistance and provide support.
- Ensured cash proceeds from pharmacy operations were reconciled with bank and credit card statements.
0-5 years of experience
Responsible for all duties listed in previous job as well as management of insurance and billing departments of hospital.
- Assist human resource director with employee benefit coordination.
- Implemented work flow for accounts receivable department of hospital.
- Assisted with new electronic health record system implementation of business office.
- Assisted with current insurance companies of the hospital and EHR compatibility
- Assisted with human resource day to day responsibilities.
0-5 years of experience
Posted payments, processed invoices, and maintained contact with customers on a daily basis,
- Sustained daily records of all transactions made,
- Handled discrepancies on customer accounts by making adjustments or providing explanations,
- Kept a weekly log of account statuses and any process made on collections,
- Inquired credit references on new account applications and maintained customer credit limit,
- Fulfilled general office duties such as ordering supplies as needed, calling for repair on equipment, and making reservations for conferences.
0-5 years of experience
Handles all billing for the company; including weekly, bi-weekly, and monthly receipts.
- Oversees the execution of price adjustments, surcharges as well credits for all customers
- Responsible for collections; maintaining an average DOS of 45-50 days out.
- Handles all deposits and cash applications for the company
- Recognized for account reconciliation and credit analysis
- Responsible for weekly account updates and monthly bank reporting
10+ years of experience
Directly working with CFO monitor and administer over 100 customer accounts for $1 million plus.
- Prepare Customer Statements and bill invoices, as well research and analyze accounts determine
- Investigate and resolve billing account discrepancies.
- Liaise with contract administration, sales, legal, participation, and operations departments.
- Point person for quarterly and annual audits as regards billing, cash, revenue, and collections.
- Monthly, quarterly and annual reporting which includes multiple borrowing base reports, corporate
Accounts Receivable Manager Duties and Responsibilities
The type of organization an Accounts Receivable Manager works for will determine their particular responsibilities; however, there are several main duties all Accounts Receivable Managers perform. A review of current job listings identified the following primary tasks and responsibilities.
Supervise Staff Many Accounts Receivable Managers are in charge of supervising accounts receivable personnel. This may include accountants, auditors, data clerks and administrative staff. The Accounts Receivable Manager may be responsible for interviewing and hiring staff members, providing training, creating work schedules, filing timesheets and performing any disciplinary actions.
Generate Invoices and Expense Reports Accounts Receivable Managers will find a main task in reviewing and approving the invoices and expense reports generated by their staff. Depending on the size of the business this task may take up as little as a couple hours a week up to a couple hours a day. Generally the Accounts Receivable Manager is ensuring that all the figures are correct and the remittance information is accurate and easy to understand. Some Accounts Receivable Mangers will generate invoices and reports for particularly complicated clients or transactions.
Provide Client and Vendor Support Keeping clients and vendors happy is key to a business’ success so Account Receivable Managers must ensure these relationships remain strong. When issues arise with payments or billings, Accounts Receivable Managers are often the ones who make contact with the vendors or clients to resolve the issues. They are often on good terms with these customers and are able to settle problems so both the business and the clients are satisfied.
Accounts Receivable Manager Skills
An Accounts Receivable Manager must enjoy providing customer service and be an experienced leader. A high attention to detail and excellent organizational skills are also important. Accounts Receivable Managers should be team players and excellent in communicating both verbally and in writing. In addition to these traits, employers look for applicants with the following skillsets. Core skills: Based on job listings we looked at, employers want Accounts Receivable Manager with these core skills. If you want to work in Accounts Receivable Manager, focus on the following.
- Highly proficient in computer software programs such as, word processors, spreadsheet programs and database systems
- Basic mathematical skills
- Knowledge of high volume collections, credit authorization and billing procedures and practices
- Familiar with Financial Management software such as, PeopleSoft
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your skillset and broaden your career options.
- Degree in accounting or related field
- Knowledge of Generally Accepted Accounting Principles (GAAP)
Accounts Receivable Manager Resources
There are more helpful and informational resources available on the Web for those interested in working in Accounts Receivable Manager. We scoured the internet and found these links full of learning opportunities and the latest industry news. On LinkedIn
Melanie Reed – Melanie Reed is a revenue cycle advisor who posts about financial issues and best practices for accounts receivable professionals. Check out her dozens of posts on the subject.
Phil Dunlap – Mr. Dunlap works to help contractors secure government funding and in his free time he has contributed over 200 finance-related posts to his LinkedIn account. Look through his posts to read the many dedicated to accounts receivable.
Jim Yarsinsky – Jim Yarsinsky describes himself as an “expert in developing cash producing strategies” and in his posts he covers some of his strategies and provides tips to make your accounts receivable department thrive. Accounts Receivable Manager Books
Accounts Receivable Management Best Practices – This handy resource covers all the essentials for Account Receivable Managers, including discussions of policy and procedures, illustrations of best practices and real-world examples to help with key concepts.
Fundamentals of Accounts Payable – This text aims to help businesses create strong and effective accounts payable departments by laying out the best practices and procedures for all aspects of accounts payable from the invoicing to internal controls. Industry Groups
The Institute of Financial Operations – This group represents many financial professionals, but emphasizes those working in accounts payable and accounts receivable fields. They offer education workshops, networking opportunities and the latest industry news to their members.
The Accounts Receivable Network – TARN provides training, education and certification for Accounts Receivable professionals. They also offer resources, best practices and a wealth of industry information on their website.
Billing Collections Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
