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Billing Analyst Resume Samples
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10+ years of experience
Performed daily billing for retail energy company’s 250,000 customers. Invoiced 99% of customers on day 1 of usage received
- Converted and tested three separate billing systems
- Developed Quantity and Quality Access Database check system that reduced the error rate from 10% to less than 1%
- Assisted Accounting with month end reports
- Trained new employees in all billing systems
6-10 years of experience
Worked closely with the Sales Organization to provide good quality invoicing for our clients.
- Analyzed contracts to ensure contract and invoicing are in compliance with appropriate guidelines, and regulations.
- Identified any issues that may affect billing and determined the proper course of action.
- Followed up with internal and external personnel regarding outstanding issues.
- Completed monthly reconciliation analysis to report income projections to management.
- Performed general administrative duties including filing, photocopying, typing and maintaining databases.
0-5 years of experience
Administered the accounts receivable process across fifteen [company name] clients whose total monthly billings
exceeded $7M. Promoted after two years to Senior Billing Analyst due to proficiency in accounts receivable, including
account reconciliation and month end closing. Implemented and maintained travel and expense management platform,
providing [company name] with a more efficient, reliable and user-friendly platform.
- Identified, researched, and resolved labor-invoicing errors to ensure proper billing for over 500 locations.
- Gathered, validated, and organized expenses for bill back to clients while adhering to client contract specifications.
- Executed general ledger analysis, account reconciliation, and month end close.
- Created reports to detail aging and participated in weekly meetings with senior management to formulate steps to resolve past due balances.
- Implemented and maintained travel and expense management portal, providing a more efficient, reliable and user friendly
- Managed the process of ensuring up to date vehicle registration, as required by state law, for over 200 company service
- Retained legal and financial information for third party vendors, which were vital for establishing company credit.
0-5 years of experience
Collected, reviewed, updated and ensured systems and/or documentation for complete and accurate billing
- Followed up on claims status, investigated and resolved obstacles for prompt reimbursement
- Maintained good practices in standard methodologies and processes to deliver integrated solutions
- Identified and reported any payer trends, denial patterns and delays to management
- Adhered to state, federal and HIPAA laws and guidelines with regard to patient records and collections
- Provided reports related to individual, billing and collection productivity/activity
- Posted adjustments, payments and follow up notes to financial system as appropriate
0-5 years of experience
Created database to automate invoice creation for billing, saving 5 work hours weekly.
- Created database, which merged information from accounting and billing departments to sync information and alleviate need for multiple spreadsheets and reports, saving 20 work hours weekly.
- Contacted providers for copies of invoices to balance against pay outs for services.
- Conducted research regarding pay out discrepancies.
10+ years of experience
Performed all aspects of contract maintenance, time and material, miscellaneous billing for fifty major customers using Microsoft 2007, D1 and Oracle.
- Created spreadsheets managing customer information to ensure invoices were billed on time per the customer’s billing frequency and billing period.
- Processed tracker requests within 14 business days.
- Maintained information providing detailed and accurate explanations for end-of-month variance reports.
- Wrote procedures on all functions being performed when there were no previous written procedures.
- Ensured SOX compliance by reviewing support documentation and contracts against billing requests.
- Resolved complex billing issues in a timely manner to maintain customer satisfaction.
10+ years of experience
Ensures that billing issues are current and resolved. Additionally, kept detailed records of transactions made.
- Reconciled billing records and reported income to management.
- Responsible for validation, auditing and processing for payment telecommunications invoices from a variety of telecomm vendors.
- Worked with Finance and Accounts Payable to distribute cross charges to the business.
- Provided overcharge recovery, corrected errors in regulatory fees and taxes.
10+ years of experience
Increased processing efficiency by reviewing contracts for compliance with company requirements prior to execution
- Increased contract volume by processing 5,200 contracts monthly, including uploading into a web viewer, indexing, and distribution to management
- Ensured the accuracy of the contracts by collaborating with IT, Legal, and Development management teams
- Reduced processing time by ensuring a “one touch only” method of contracts, preparing and analyzing various reports for executive management
- Created improvements within internal processing systems for contracts through testing documentation for external auditor review
- Improved timeliness, accuracy, efficiency and the ease of which the job was performed through creation of departmental manual for contract processing and job crossover training
- Expedited the development procedures for clearing rejected contracts and managing implementation
- Enhanced daily procedural routines by defining guidelines for various contract database enhancements
- Personalized the coordination of Federal government contract processes as the exclusive connection between teams
- Liaison to Legal, Contract Administration and Business Development; acted on their behalf to finalize contract review, document approvals in compliance with SOX and orchestrated changes to facilitate a final binding agreement with the vendor.
- Provided operational analysis, segment reporting and executive summaries to executive and director levels
10+ years of experience
Directly managed all billing-related functions for the department which included creating monthly client bills and ensuring that all bills are in agreement with current pricing terms and conditions
- Audited billing materials including client fee contracts, rates, and policies for accuracy
- Regular contact with clients regarding past due invoices
- Maintained positive relationships with clients and vendors, researched complex billing issues, prepared monthly client accruals, and tracked deferred revenue
- Calculated and processed write-offs/adjustments as needed, maintained client billing files, and monitored all unbilled and accounts receivable accounts
- Reviewed daily cash receipts and identified exceptions to open invoices, monitored monthly inter-company journal entries, and coordinated the monthly close activities
- Played an integral role in special projects and assisted in the company audit process
- Knowledge of accounts receivable and accounts payable by working directly with the departments to identify unapplied cash and vendor payments
0-5 years of experience
Conducted periodic audits to ensure integrity throughout telecommunications process.
- Created complex spreadsheets and invoices for AP, confirming payments of all state and local taxes.
- Scanned, e-mailed documents phones, and faxes.
- Tracked spending and researched opportunities for savings.
- Maintained inventory database of departmental telecommunication invoices.
- Served as liaison with campus departments including IT and Accounting.
0-5 years of experience
Prepared, reviewed and audited invoices for billing. Managed lease contracts for both commercial and government customers. All Financial and Accounting support.
- Ensured on a monthly basis that billing for a $200 million lease portfolio conforms to contract and pricing specifications and audit invoices before release to customer to ensure invoice accuracy.
- Prepared monthly accounting reports stating new installation leases, disconnected leases and modification leases for revenue accounting group for consolidated P&L.
- Identified competencies needed and developed financial reports that didn’t exist for the account teams, both domestic and international, to have more accurate up to date information in order to be more productive.
- Developed and continuously updated a database that assisted account teams in more effectively interpreting contract and pricing information, generating a high degree of accuracy and efficiency therefore reducing errors by 60%.
- Organized and set up a credit approved database that allowed account teams to access, creating standardization and eliminating redundancies.
- Collaborated with Information Systems (IS) to develop a pre-billing program for viewing adjustments before invoicing.
- Analyze and interpret monthly variances and trends between budgets, actual and prior results in developing projections and forecasts.
- Calculated monetary exchange rates for invoices to foreign countries and prepared exchange rate schedule for treasury reporting.
0-5 years of experience
- Collaborated with cross-functional team to process invoices as necessary to maintain compliance with SOX and GAAP
- Selected to participate in a continuous improvement project to develop methods to increase service levels for customers and reward employees for positive behaviors
- Reduced receivable aging for assigned customers by 30% within 90 days of hire
10+ years of experience
Increased processing efficiency by reviewing contracts for compliance with company requirements prior to execution
- Increased contract volume by processing 5,200 contracts monthly, including uploading into a web viewer, indexing, and distribution to management
- Ensured the accuracy of the contracts by collaborating with IT, Legal, and Development management teams
- Guaranteed same day assistance of contracts by acting as the primary liaison between the account executives and the legal teams
- Reduced processing time by ensuring a “one touch only” method of contracts, preparing and analyzing various reports for executive management
- Created improvements within internal processing systems for contracts through testing documentation for external auditor review
- Improved timeliness, accuracy, efficiency and the ease of which the job was performed through creation of departmental manual for contract processing and job crossover training
- Expedited the development procedures for clearing rejected contracts and managing implementation
- Enhanced daily procedural routines by defining guidelines for various contract database enhancements
- Personalized the coordination of Federal government contract processes as the exclusive connection between teams
0-5 years of experience
tasks related to all prior roles in addition to new workload.
- Assisted in reduction of month end processing time by 25%. Updated month end checklist to ensure accuracy and reduce errors.
- Lead the invoicing team to ensure all tasks were completed accurately and on time.
- Created majority of documentation of processes in order to cross train other team members. Worked to reduce single point of failure.
- Completed month end processing and delivered invoices and backup reports on time to domestic and international customers. Answered questions from customers and provided backup on disputes related to invoicing and billing.
- Assisted in dispute resolution for our disputes department (PAC-process assistance center). Fielded questions from the team in regarding process and products to ensure resolution for all customers.
0-5 years of experience
- Ensured contract compliance with business clients for over $1,000,000 in unbilled invoices
- Reconciled billable and invoiced amounts
- Processed monthly invoices and purchase order correspondence
- Created various excel worksheets and tables that analyzed, manipulated, and presented
- Coordinated the conversion and transition from a limited process to utilizing a
0-5 years of experience
Performed billing for the Utility Companies from Northeast and Taxes market using iSigma CC&B system
- Resolved billing exceptions related to rates and contracts to allow customers to be billed correctly and in a timely manner
- Created training material on procedures for clearing billing exceptions.
- Supported and provided the solutions to various issues such as payments, meter installations, switch, move in/out service orders, product enrollment, pending workflows and field activities.
- Supported the Customer Care in answering customer calls and replying emails.
0-5 years of experience
Performed thorough analysis of contracts and proposals to ensure accurate invoicing data, billing and compliance. Reconciliation and analysis across sub-ledger, investment, header and project resources.
- Led a process improvement project team to standardize and document billing procedures
- Performed variance analysis and audits on team members’ invoices to ensure correctness
- Participated in process improvement initiatives which included new-hire training and acclimation to the department. Established process for cross-functional reviews of contract data input into PeopleSoft.
- Close collaboration with Accounting, Contracts, and Compliance team.
- Provided reports and analysis as needed
0-5 years of experience
Supported bookkeeping activities including: voucher and accounts payable invoice coding, invoice analysis, and new account set up.
- Validated and approved all telecommunication invoices.
- Maintained telecommunication inventory database and reconciled invoices.
- Generated month end accrual reports, monitored invoice aging reports, tracked collection of past due accounts, and reviewed expense reports.
- Collaborated with accounts payable, finance, networking system and IT divisions to address and resolve technical concerns related to equipment and billing.
0-5 years of experience
Prepared invoices for government and commercial contracts for internal staff and external clients
- Facilitated payment of aged receivables through collection efforts
- Performed under critical deadlines, as required
- Analyzed unbilled data and provided Accounts Receivable Analysis Reports to management team
0-5 years of experience
Reported weekly P&L forecasts, month-end budget variance analysis, and Monthly Business Reviews to executive management and client services managers
- Developed a reporting system that aligned Finance, Accounting, and Operations
- Maintained databases and data models for tracking all major business activities: event sales, revenues, field reporting, and operational metrics
- Assisted with deployment of dashboard reports and process improvements
0-5 years of experience
Analyzed invoices and billed government contracts to ensure they are in compliance with SAIC policies and FAR.
- Performed as Collections Lead researching and collecting outstanding receivables.
- Processed invoices and analyzed unbilled report and provided justification for unbilled variances.
- Researched and resubmitted invoices that are short paid by payment offices.
- Interacted with functional departments to resolve billing issues.
- Prepared billing reconciliations and analyses.
- Met critical deadlines & achieved departmental goals and objectives.
- POC for WAWF (government pay system) and DFAS providing follow up on invoices.
0-5 years of experience
- Analyzed, reconciled, audited, and processed telecommunications invoices for billing accuracy.
- Managed vendor relationships and worked with A/P on payment inquiries and other billing issues.
- Hosted weekly operation calls with TEM client to facilitate transition from 7.3 to 8.2 proprietary billing project.
- Compiled billing inventory details via schedules which were utilized by TEM client during transitioning.
- Created spreadsheets to track daily transition progress, feedback from stakeholders, and resolved issues at weekly operation calls.
- Interfaced with various carrier customer service departments on corporate account orders, issues, and processes.
10+ years of experience
Increased processing efficiency by reviewing contracts for compliance with company requirements prior to execution
- Increased contract volume by processing 5,200 contracts monthly, including uploading into a web viewer, indexing, and distribution to management
- Ensured the accuracy of the contracts by collaborating with IT, Legal, and Development management teams
- Guaranteed same day assistance of contracts by acting as the primary liaison between the account executives and the legal teams
- Reduced processing time by ensuring a “one touch only” method of contracts, preparing and analyzing various reports for executive management
- Created improvements within internal processing systems for contracts through testing documentation for external auditor review
- Improved timeliness, accuracy, efficiency and the ease of which the job was performed through creation of departmental manual for contract processing and job crossover training
- Expedited the development procedures for clearing rejected contracts and managing implementation
- Enhanced daily procedural routines by defining guidelines for various contract database enhancements
- Personalized the coordination of Federal government contract processes as the exclusive connection between teams
0-5 years of experience
- Reviewed sales orders contracts and prepared invoices for billing
- Forecasted quarterly sales orders for executive review using enterprise reporting tools
- Investigated invoice discrepancies with support from sales, revenue, and internal databases
- Uploaded and cataloged contracts in Sharepoint as part of company overhaul
- Assisted with month/quarter/year end close working overtime as needed
- Performed ad hoc projects in support of implementation to SAP software
10+ years of experience
Served as Team Lead auditing telecommunications vendor invoices approximately $40 million annual spend for compliance of contract rates and payments. Worked closely with Corporate Finance to forecast, track, monitor and accrue monthly telecom costs.
- Minimized financial liability to the firm by identifying, disputing, tracking and resolving all telecommunications billing and collections issues.
- Initiated internal audit of $20 million in annual voice and data costs. Negotiated and obtained refunds:
- $250,000 in voice T1 charges in July 2011
- $838,000 in voice 800 international charges in May 2011
- Identified and disputed $3 million in vendor misapplied payments during 2000 to 2004. Received credit adjustments that resolved the collections issues in the 120, 90, 60 and 31 day buckets.
- Developed and administered short-pay telecom invoice process that resulted in $2 million cost avoidance to the firm during 2004 to 2008.
- Experimented with the paperless process and mechanized 1200 telecom invoices that resulted in $115,200 in annual cost savings December 2006.
- Transitioned from manual telecom invoice payment process to mechanized telecom expense management tool that reduced the upload process from 5 days to 1 day.
- Coached, trained, and developed representatives that resulted in six employee promotions to management.
- Resolved billing issues that resulted in resolution of $1 million outstanding collectible and cleared monies in the 120, 90, 60 and 31 day buckets.
0-5 years of experience
Prepared draft invoices by selecting and applying correct fee schedules, calculate fees
associated with rating, research requests for special pricing
- Processed approximately 300 invoices per month utilizing Phoenix Extensive and ATB
- Communicated with Issuer Relations, business teams regarding issues, inquiries,
- Followup on unresolved invoicing issues by reviewing and answering emails
- Contributed and assisted team in managing group work-load and support team projects
0-5 years of experience
Primary point of contact for internal and external customers in regards to equipment invoices for large businesses. Managed invoices for large business accounts, including tax-exempt customers, discounted customers, and resellers based off of contracts signed by the customer to bill for equipment and equipment maintenance.
- Reviewed invoices with sales personnel daily to ensure accuracy in billing.
- Conducted in-depth analysis of billing process to find discrepancies between the quotes, orders, and the invoices in order to facilitate timely payments.
- Worked with customers and the collections department to resolve discrepancies and payment issues.
- Provided added value to customers by compiling back-up billing documentation to allow them to easily and clearly understand complex invoices.
6-10 years of experience
- Utilized Excel, Access, PDF Writer and Oracle to process monthly invoices, including manuals, for both domestic and international clients (4500+ invoices / $5 million).
- Collaborated with IT and Operations to improve functionality of existing systems and processes (as well as develop new ones) resulting in faster processing of invoices.
- Lead internal audits to identify and correct billing errors by validating contract compliance resulting in recovering over $1M in lost revenue.
- Team Lead responsible for training colleagues via meetings, conference calls, and the creation of process documentation.
- Worked directly with clients, as well as internal customers (Collections, Sales, Operations, and Customer Service) to resolve billing questions or disputes.
- Reconciled accounts, generated reports, and created adjustments in Oracle.
0-5 years of experience
- Audited providers’ invoices to ensure billing accuracy and recouped money on errors found.
- Created and edited Excel spreadsheets used during the Billing Verification Cycle to be imported into Access.
- Assisted in the creation of the Billing Verification Standard Operating Procedure and trained personnel.
- Created and monitored Access database to track money recovery from providers.
- Monitored at home services, followed-up on issues identified.
0-5 years of experience
Used coded data to submit claims and follow up with insurance companies
- Reviewed and appealed unpaid and denied claims
- Managed accounts receivable
- Answered facility questions regarding billing
- Prepared training manuals for the new staff
- Maintained a HIPAA compliant environment
6-10 years of experience
Obtained computer reports for each completed job
- Coordinated all pertinent paperwork per exhibit shows including: bids, contracts, purchase/work orders, and freight costs
- Reviewed and analyzed customer contracts
- Computed prices based on contracts, bids and invoices
- Completed job cost and bid analysis
- Recorded and processed invoices for payments
- Kept records of transactions made
- Communicated with customers and ensured excellent customer satisfaction
0-5 years of experience
Provide financial, data, and metric analysis to management.
- Implemented a new invoicing format that streamlined invoice processing, vendor payment, and payment records.
- Generated cost savings through analytical process enhancement while sacrificing neither the quality, nor quantity of output for the cost
- Prepare company-wide intellectual property expense reports viewed by anyone from the engineer to executive level.
0-5 years of experience
Consistently maintained a high level of billing accuracy by accurately assessing orders placed in our system.
- Responsible for helping with billing related questions from the sales department as well as customers.
- Assessed and responded to disputes as well as resolved billing related issues as they developed.
- Responsible for invoice quality assurance on a monthly basis.
- Collaborated with team members on a daily basis to successfully improve the efficiency of the billing process.
- Heavy Excel and Outlook use on a daily basis.
0-5 years of experience
Led Lean Project that created $150,000 annual cost reduction
- Aid in reducing billing errors, while increasing efficiency and maintaining adequate controls by working closely with Billing Team
- Ensure timely and accurate customer invoices by developing and monitoring billing controls. 1,100 – 1,500 invoices per month.
- Develop and maintain training documentation for new hires, process and procedure changes
- Increase the efficiency of staff by developing and maintaining a training methodology and schedules for temporary, new and existing team members
- Gather and evaluate trends and conduct root-cause analysis on billing issues to recommend changes to process, procedures or systems
- Troubleshoot and recommend solutions for the handling of escalated billing issues
6-10 years of experience
- Audited and verified all Sales Deviation and Purchase Allowance tracking programs were billed correctly according to terms and conditions of vendor agreements
- Resolved billing disputes opened through the Vendor Support claims systems and all short payments appearing on vendor A/R accounts
- Prepared additional billings for auto-deduction or repayments to vendors based on claim resolution
- Recovered $10.0 million dollars in missed billing opportunities for items that were not previously billed
- Conducted all training classes for new/existing program administrators on department policies and procedures, comprehension of vendor pricing agreements, and set up/maintenance of all new and existing financial tracking programs.
0-5 years of experience
- Reconciled, managed, and validated data to ensure invoicing was concurrent with GS contracts and policies.
- Provided customer support to managers and vendors regarding payment inquiries, expense processing, and billing reconciliation.
- Generate daily, weekly, and monthly reports, which are utilized across the team and for downstream client financial, and headcount reports.
0-5 years of experience
Invoice for moving services. Apply revenue, debits, credits, and commissions to the general ledger for month-end close based on interpretation of various contracts and tariffs
- Analyze, distribute and process revenue to all parties/contractors involved. Average of 250 weekly transactions/inquiries handled. Escalate sensitive issues to management
- Research and resolve billing discrepancies. Ensure that proper documentation is in place, and that all revenue is recorded in a timely, and accurate manner
- Interface with branch offices, internal, and external clients, and vendors through phone and email.
- Generate and interpret reports extracted from company database to inform management of variances
0-5 years of experience
- Implemented invoice system for reimbursement departmental earnings.
- Establish Accounts Receivable system by means of Access and Excel.
- Administered each day preparation of statements and monthly banking activities.
- Cross referenced all invoices to verify legitimacy with contracts
- Created Excel spreadsheet macros reducing both time entry and cross-referencing for errors
- Aided in the development and preparation of residual filing schedules
- Produce and evaluated monthly residual statements to ensure balanced accounts
- Maintained organized filing systems for tracking of separate residual accounts
6-10 years of experience
Review phone bills for all of the locations nationwide. Corresponded with phone companies on incorrect charges or services being added to the lines. Also researched misuse by employees. Reviewed DSL and circuit charges as well. Ordered desk top phones and entered requisitions. Tracked approval process and
payment process for a large vendor. Assisted manager with payroll using Kronos and helped the data security manager.
- Saved the company over $100,000 correcting billing errors.
- Created a spreadsheet of 1,500 phone lines, DSL lines, and circuits.
- Created a spreadsheet of one of our larger vendors. Due to the approval process
10+ years of experience
Answered and managed incoming and outgoing calls while recording accurate messages & directing to proper individual
- Screened all visitors and directed them to the correct employee or office.
- Processed client rebate reconciliation, reporting and check requests.
- Posted receipts to appropriate general ledger accounts.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Reviewed all expense reports for accuracy and proper expense disclosure.
0-5 years of experience
Responsible for billing the company’s largest account at over $4 million monthly
- Lead a small group of analyst responsible for the daily billing operations of this client
- Review all daily claims in order to determine if billable
- Compile invoices, spreadsheets, balance summaries, and electronic files daily
- Work closely with IT to resolve system issues and implement new process and procedures
- Compile spreadsheets for the collections analyst on payments made
0-5 years of experience
- Processed automated and manual invoices in Oracle.
- Researched accounts in sales force to check contracts.
- Maintained various spreadsheets for tracking billing activity for the current month.
- Ran audits on accounts for accuracy.
- Communicated with sales and client services with answering client questions.
- Calculated month end accruals to close out the month.
0-5 years of experience
Provide timely and accurate invoicing of inbound usage for all residential accounts in accordance with contract guidelines
- Coordinate with Customer Care Team to ensure timely resolution of customer inquiries
- Correct invoices through cancellations and rebilling of accurate energy usages received from utility
- Process Sarbanes-Oxley forms for financial adjustments in compliance with government audit regulations
- Issue billing adjustments to ensure accurate account balances
- Assist with training 2 billing analysts
6-10 years of experience
Responsible for the maintenance and reconciliation of high profile national commercial accounts for a major copy machine manufacturer.
- Identify and correct complex billing errors and issues to resolve customer disputes.
- Coordinate corrective actions with collections, order management and area sales managers to achieve quick reconciliation.
- Collaborate with sales personnel and customers to update accounts, revise contracts, and add peripherals.
- Conduct necessary research and initiate write-off procedures for escalated account issues.
- Apply credits of up to $50,000.
- Mentor new billing team members; work with team to create a better customer billing experience.
- Cash application and clearing cash on account via proper application and issuing refunds
0-5 years of experience
- Responsible for the daily auditing and approval of over 1,500+ employees.
- Accurately and timely ensured billing system was prepared for weekly billing process.
- Created weekly billing reports for regional managers.
- Liaison between corporate staff and local management for over 25 locations.
- Create reports involving accounts receivables that are past due.
0-5 years of experience
Responsible for warehouse monthly billing specifically designed for 40-49 customers and maintain close relations with each customer
- Approve and audit invoices from 6 different warehouses for receivables, payables and collections
- Input credits for all transportation customers and warehouse customers and working with credit and collections team
- Report Gross Profit Margins and monthly fluctuations for the end of the month while working closely with the Director of Finance-Economics and Operations Analysis
- Understand warehouse/logistics terminology and functionalities with in warehouses and billing structures.
- Worked with individual Warehouse Manager Supply Chain Analyst’s and Client Development Mangers on individual accounts
- Monthly reconciliations on all warehouse accounts
6-10 years of experience
- Process 1000 invoices per month to customers by interfacing with other personnel and validating that proper approval has been obtained prior to customer invoicing
- Verify that customer accounts are billed accurately in order to ensure
- Ensure that all claims from billing systems are completed and accurate, if applicable, and that reconciliation of claims is complete
- Achieve and maintain 100% billing collections
- Ensure confidentiality in all aspects of billing procedures
Billing Collections Cover Letter Examples
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Billing Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
