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Billing Supervisor Resume Samples
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0-5 years of experience
Responsible for the coaching and development of a team of 15 to 20 Customer Account Executives in regards to the billing aspect of [company name] services
- Developed personal performance plans with agents and provided on-going performance feedback and performance plan reviews
- Met or exceeded goals in regards to a Metric System including Calls Per Hour, First Call Resolution, Voice of the Customer Surveys and agent Transitional Sales
- Conducted real-time phone monitoring and coaching to service agents in order to maintain required service levels
- Responsible for customer escalations in regards to resolution and customer service standards
- Helped in the hiring and training of over 500 agents in a 6 month period
0-5 years of experience
Mentored employees, conducted performance evaluations, counseled and provided disciplinary actions when needed.
- Worked to facilitate individual and team development that drove positive results.
- Maintained a good working relationship with other physicians, hospital administrators and medical records directors.
- Monitored 20 Billing Coordinators and 20 Hospitals Production and Quality Standards to meet the department’s metrics.
- Performed hospital startups, implementations of procedures, identification and resolution of problems related to chart flow and provided feedback, counseling, and retraining when appropriate.
- Monitored the workflow for all my designated hospitals to ensure the budget for the administrative functions were being managed per the contract.
0-5 years of experience
Created billing reports to validate multiple insurance company payments
- Created reports analyzing all receivables to ensure accurate receipt of payments.
- Analyze billing reports to rectify discrepancies with various insurance managers
- Developed and implemented a spreadsheet system to track billables across the organization. Reduced errors by 95% and increased revenues by $75K;
- Maintain and organize office records by converting manual records to a spreadsheet system.
0-5 years of experience
Supervise staff of six responsible for weekly billing activities to ensure maximum efficiency; provided guidance and direction to staff covering all aspects of billing ensuring adherence to policies and procedures
- Ensured services/supplies were billed timely and appropriately and rejections/errors researched and resolved to meet timely filing deadlines
- Kept management informed of the status of accounts, errors, rejections, etc. on a weekly and ad hoc basis
- Prepared ad hoc analysis to determine billing performance and to direct the team focus to maintain expected claims volume and cash flow
- Facilitated data integrity project to identify system and process gaps and implemented updates/changes to ensure claims data integrity from receipt to transmission
10+ years of experience
Responsible for motivating and monitoring up to 50 data entry clerks to achieve and exceed quality and quantity of department goals.
- Fostered a team environment which decreased turnaround.
- Conducted employee conferences by validating and addressing concerns.
- Evaluated and maintained 800 strong client database, cycling through every 45 days.
- Developed new research techniques and trained 7 collectors which increased call production.
- Reviewed and investigated claims requests, located lost freight and mitigated damaged freight to offset claims liability.
- Supplied rate quotes to customers after listening to clients situations and needs.
- Fostered positive relationships with customers through email and phone which increased client retention.
- Demonstrated accurate data entry and exceeded office bills per hour goals resulting in a promotion.
10+ years of experience
Trained and supported billing staff with billing activities, procedures and standards at five locations
- Managed Front Desk patient operations and resolved billing issues
- Credentialed – 40 Clinical Social Workers, 25 Optometrists, and one MD – Empire and GHI Medicare
- Submitted electronic claims to Medicare and CSC (Medicaid.) Posted insurance payments to patient accounts
- Charged with patient collections and re-billing various insurance companies; formulated Appeal letters
- Instrumental in setting up two new billing locations, trained new staff, writing office policies, software update, phone system, and work station installations
- Created and implemented a billing & instructional manual for new employees
- Successfully recovered over $75,000 from Medicaid in retro payments
6-10 years of experience
Reported to the Insurance Director in handling all third party billing and collections to 17 medical offices.
- Responsible for monitoring all claims submitted to Medicaid as well as private carriers and reviewed all information for accuracy to ensure immediate payment.
- Assist sister offices with daily billing questions and escalated any problem that needed immediate attention.
- Attend and facilitate meetings on the ongoing process of the insurance department.
- Trained, delegated and assist staff in data entry, editing and maintained records of all incoming and outgoing work.
- Assist in maintaining staff relations, resolved problems and ensure efficiency of operation.
0-5 years of experience
Personally assisted and worked closely with doctors on a daily basis to ensure smooth flow of daily operations and patient satisfaction as well as opened and closed office and organized front desk schedule.
- Managed all outgoing claims to various insurance companies as well as any resubmissions and follow up when necessary. Highly knowledgeable on workers compensation as well as no-fault claims.
- Maintained ongoing daily operations of front desk such as billing, diagnosis entry and data entry by using procedure codes and modifiers.
- Monitored all accounts receivable functions – insurance collection calls, follow up on denials and any open balances and ensured accuracy of all expense balances.
- Obtained pre-certifications, prior authorizations and referrals for labs, diagnostic tests, office visits, radiological tests and durable medical equipment.
- Posted all co-pays, balances and deductibles as well as handled petty cash budget and deposited daily bank slips.
- Maintained calendars, coordinated breakfast and lunch-ins with sales reps as well as handled a high volume 10-line phone system while checking in/out patients.
0-5 years of experience
Responsible for production of all invoices for the Investment Advisory department, including quarterly bills and partial bills within the quarter. Audit accounts on a monthly/quarterly basis to guarantee accuracy of management fees. Assisted in the migration to new billing system in 2010, which included developing new reports.
- Maintained integrity of billing system as we’ve grown from 2,500 to over 8,500 accounts within 8 years
- Ran and processed numerous reports prior to quarter end in preparation for quarter end processes
- Supervised and troubleshot any situations that arose in the billing process
- Created and maintained billing procedures and checklists
- Worked with different departments and provided backup assistance, including Investment Managers, Cashiering, and Mutual Funds, as needed
- Trained others on the billing process
0-5 years of experience
Supervises a five person billing team and ensures that all responsibilities are being performed accurately, are in compliance with SOX guidelines, and meet set deadlines and schedules
- Manages outflow and issuance of $3 to $4 million in monthly invoicing for multiple contracts
- Acts as point of contact for all non-base contract/out-of-scope inquiries and issues related to a $50 million, 5 year contract with Hewlett Packard, which includes 100+ service locations spanning across the United States and Canada
- Assists the Controller and Finance Director with monthly closing of books, accruals, setting up of newly acquired customers, and other accounting related duties as needed
- Aided in the integration and billing process development of a newly acquired $40 million contract beginning in September of 2012
0-5 years of experience
Report directly to the Director of Finance
- Directly oversee the daily operations of the Boston and San Francisco Billing Teams, which consists of 11 Billing Coordinators and 2 Electronic Billing Coordinators
- Manage and supervise the billing process for the Boston and San Francisco offices, which average over 2100 invoices a month, totaling over $75,000,000.00
- Assisted in the development of an Assessment Questionnaire for Billing Coordinators and the Training Modules utilized to correct the identified deficiencies
- Developed the firm’s first Process Documentation for Electronic Billing
- Oversee the firm’s entire electronic billing team, which averages 800 invoice submissions per month
0-5 years of experience
To teach, support and oversee (2) billers at separate locations to ensure financial goals were met.
- Reduced DSO for all payers from excess of 300 to 120 days
- Significant project member of company software conversion for AR
- Created Admission & Daily Census billing Manuals for new Software program
- Implemented several policies to aid Billers in collection efforts
6-10 years of experience
- Effectively supervised a total staff of 12 in monitoring unpaid bills submitted to insurance carriers for 3 Units: Outpatient, Inpatient and Ambulatory Accounts.
- Thoroughly trained and supervised 7 staff members based in India. Strategically maintained communications via email, telephone and Skype. Diligently created weekly spreadsheets and color-coded documents for accounts which required immediate action and follow up.
- Carefully verified, corrected and manually created medical bills.
- Reconciled payments to patient’s accounts by reviewing Explanation of Benefits (EOBs).
- Closely monitored timekeeping and leave requests to ensure sufficient staff coverage.
- Efficiently followed up on commercial insurance accounts, including BC/BS, GHI & 1199
- Provided courteous customer service while handling incoming calls and inquires.
0-5 years of experience
Billed Medicare, Medicaid, Commercial Insurance, Private Pay, Passport, and Hospice
- Generated weekly and monthly revenue reports for the Controller
- Audited Accounts Receivables for collections
- Prepared bank deposits for cash posting
- Supervised and provided assistance to other billers
10+ years of experience
Responsible for preparation and processing of bills which totaled over $20million on a monthly basis.
- Responsible for preparation and distribution of monthly WIP and A/R reports.
- Oversaw opening, maintenance and upkeep of files for new clients and matters.
- Oversaw preparation and distribution of daily cash report for over $250 million
- Resolve attorney and client billing issues. Maintained spreadsheets for clients.
- Handled ad-hoc requests and special projects requested by attorneys.
- Worked with Manager to oversee the daily operations of 3 billing assistants for 13 locations.
0-5 years of experience
Supervised staff up to fifteen with diverse duties for a fast paced environment
- Interviewed and trained new employees and prepared staff evaluations
- Assisted various departments with payment reconciliations and collected outstanding balances
- Created and processed monthly statements and reports and monitored next day billing procedures
- Maintained database for automated fax billing system, new clients and client rates
- Assisted with month-end closing procedures
- Trouble shoot customer services issues
- Generated high volume of wire and fax invoices
0-5 years of experience
Assisted the Practice Administrator and was acting Practice Manager at all four office locations when needed.
- Payroll, scheduling, implemented EMR and Meaningful Use.
- Submitted medical claims electronically
- Processed all insurance/patient payments
- Credentialed all 12 doctors and maintained all credentialing
- Scheduled all Lasik surgery and assisted the full time surgery scheduler
- Collections management
Billing Collections Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
