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Bookseller Resume Samples
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6-10 years of experience
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Operated a cash register to process cash, check and credit card transactions.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
0-5 years of experience
- Promoted to bookseller after one month and later given additional responsibilities in the café
- Provided excellent customer service to customers on the phone and on the sales floor
- Engaged customers by listening to needs and sharing product recommendations
- Assembled and arranged floor displays to promote merchandise
6-10 years of experience
- Served as a department lead for a year.
- Completed countless independent and small group merchandising initiatives.
- Provided technical information and support to current and potential owners of the Nook eReader.
- Answered customer questions about our store and products.
10+ years of experience
Led a team that tripled its 2012 sales goal of new digital products.
- Provided key leadership in ensuring the smooth launch of seven new electronic devices.
- Increased sales in my departments by 20% during the 2014 fiscal year.
- Responsible for coordinating high profile events, which drew local media coverage.
- Works closely with schools, churches and government institutions to fill bulk orders in a timely fashion.
- Received the “Shrink Scholar” award from the companies Loss Prevention Department for helping reduce internal, external and operational shrink.
- Featured in the company newsletter for “Above and Beyond” customer service skills and operational knowledge.
- Ensured adherence with all company procedures and policies.
0-5 years of experience
Provided excellent customer service to university students, visitors and faculty
- Supported Textbook Manager with administrative tasks including calendar maintenance and filing
- Assisted Textbook Manager with textbook orders from publishing companies and invoice processing
- Supervised other hourly employees in inventory maintenance
0-5 years of experience
- Delivered world-class customer service in every area of the store
- Assisted in the daily operations at the cash register, in accordance with proper cash handling and loss prevention procedures
- Maximized sales and productivity on the selling floor and through company website.
- Assisted in the daily operations of the shipping and receiving department.
- Resolved situations to the satisfaction of the customer.
- Executed daily tasks assigned in the store.
0-5 years of experience
- Developed infrastructure processes and procedures including inventory acquisition, order fulfillment, order processing, domestic & international shipping, inventory storage / organization, packing protocols, inventory management and customer relations
- Acquired, priced, cataloged and fulfilled over 6000 book orders for 4 major online bookselling venues
- Maintained stock inventory of 11,000 new, used, and out of print books, games, movies and music products
- Consistently maintained a high customer feedback rating of over 98%
0-5 years of experience
Maintain customer relationships and secure loyalty by providing exceptional service.
- Supervise cashiers and booksellers and assure smooth operation of the store.
- Implemented methods to increase membership conversion, increasing business.
- Promoted from Bookseller to Head Cashier after 8 months.
0-5 years of experience
- Provided consistently high standards of customer care in a high-volume retail environment.
- Met and exceeded sales goals of company discount program, and related promotions.
- Maintained an organized workspace.
- Assisted in other areas of store when needed (such as shelving merchandise).
0-5 years of experience
Maintained knowledge about all products and sales in store and provided this information upon request to customer.
- Assisted customers with checking out and securing of payment for their materials.
- Cross-trained in bookseller, music, and receiving departments.
- Promoted a friendly, welcome environment for each of our customers.
0-5 years of experience
Described merchandise and explain operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Maintained organized stock shelves.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
0-5 years of experience
- Answered phones and helped customers at the information desk
- Performed sales, returns, and exchanges
- Maintained store’s appearance
- Shelved, straightened, and made displays for assigned section
0-5 years of experience
Independently organized and ran all Children’s Events including holiday parties and the weekly story-time.
- Helped customers of all ages find items in-store, online or at other locations, ensuring a positive, memorable experience with Borders.
- Used vast knowledge of literature to help customers find quality reading material both in-store and online.
- Thoroughly alphabetized, sorted and displayed merchandise.
- Remained with company through store closing in April 2011.
0-5 years of experience
- Managed customer service department including processing requests, assisting customers, finding out-of-the-box solutions
- Trained at managing all departments to ensure store is organized and well-stocked
- Protected company assets by adhering to all inventory and loss prevention standards
- Oriented new booksellers and student employees to create a smooth transition in leadership and teamwork
0-5 years of experience
Assisted customers at the register with transactions and holds
- Provided excellent customer service
- Stocked books while utilizing the in store inventory system
- Cleaned and maintained work areas
- Completed opening and closing duties
- Assisted customers with phoned in questions
- Prepared materials for shipping to stores and customers
0-5 years of experience
Position was only temporary to assist with the company closing due to bankruptcy.
- Operated register and multiline telephone.
- Maintained inventory on floor and in stockroom.
- Assisted customers and made recommendations for additional inventory.
0-5 years of experience
- Studied film and videos produced by professionals and other youth film makers.
- Learned different documentary styles for shooting videos.
- Created video/audio recordings and setup lighting.
- Recorded advanced editing techniques using Final Cut Pro 7 software.
- Demonstrated group initiative to achieve goals and complete deadlines.
- Composed and performed question and answer interviews in casual and formal locations.
0-5 years of experience
Assisted with sales on the floor
- Provided outstanding customer service
- Assisted customers with locating merchandise
- Ordered out of stock merchandise for in-store pick up and home delivery
- Managed cash register with credit card, cash and return transactions
0-5 years of experience
Moved from seasonal position to Bookseller to Head Cashier in four months’ time
- Maintains a 1.5% new member conversion rate
- Increased communications among cashiers and head cashiers by implementing a
- In 2014, took on leadership role at inventory as a zone leader, supervising one Bookseller
- Merchandise cash wrap area, including gift department, journals and Godiva fixtures
0-5 years of experience
Principle point of contact for incoming customers to provide assistance through multiple store departments
- Coordinate the construction and placement of merchandising displays regarding new promotional advertisements for various new products
- Keep all store merchandise updated with [company name] inventory guidelines through section zoning
- Redirect all phone traffic to appropriate store divisions as requested through complex systems
- Provide store supervisors with feedback on various clientele interactions and product sales performance
- Remain updated on forthcoming arrivals for both reading and music releases to generate consumer interest and execute pre-orders as needed
0-5 years of experience
- Achieve sales with thoughtful, knowledgeable recommendations based on customer needs
- Responsible for specialized department: manage inventory; work personally with local artists to monitor sales and ensure appropriate payment
- Reorganized specialized department by transitioning from a binder system to a computerized system, which provided the ability to better monitor inventory and track patterns in sales
- Compile purchase orders for various local schools and libraries
- Utilize computer database and answer phones for efficient customer service
0-5 years of experience
Handled the cash register system and directly interacted with the customers
- Helped customers find books based on their schedules
- Organized books and other items within the store
- Personally greeted customers at the front door who needed assistance
0-5 years of experience
- General Merchandise Department: POS customer service, cash handling, lost prevention, merchandising, up-selling, ordered and received convenience inventory, restocked, straighten, and cleaned throughout shift
- Textbook Department: Assist students and professors with textbook selection, ordering and purchases, processed online orders, managed textbook inventory, shipped and received textbook orders
- Trained new booksellers, Bestseller Management Training Program 2014
0-5 years of experience
Represent the company in a number of marketing events/conferences and serve as its liaison between authors/publicists.
- Organize author events of all types, collect customer autograph requests, and manage event proceedings.
- Provide exceptional and unmatched customer service.
- Control inventory of books and sideline items.
- Manage customer accounts, including the ordering, receiving, and returning of books to the publisher.
- Utilize industry resources (Pub. Weekly, Shelf Awareness, Bookselling This Week, etc.) to remain updated on popular trends.
- Coordinate the sale of books and products.
0-5 years of experience
Primarily responsible for driving Digital Sales (nook) and customer support to all devices.
- General IT store support and network assistance.
- Educational outreach & support/training for Digital Devices with schools and teachers.
- Store zone maintenance and inventory control.
- Customer aid with topic research and specialty ordering.
0-5 years of experience
- Managed cash register and sales at front of store
- Assisted customers in locating and ordering books and other media
- Handled inventory, restocking and setting up store displays
- Worked with customers to troubleshoot and solve e-reader issues
0-5 years of experience
- Technical support for NOOK tablets; Apple and Android applications
- Supervised Music Department tasks, including zone maintenance and operations
- Provided exemplary customer service, including phone support and advising customers
0-5 years of experience
Working directly with customers to assist with specified needs of each interaction.
- Assisting with related tasks of company delegated procedures in order to maintain and improve upon customer related needs.
- Working as a team to maintain corporate culture and assist with daily tasks.
- Learning and incorporating new tasks within the company as new products were added to the company standard.
- Excelling at company standards of selling memberships to customers.
- Assisting management with store specified events.
0-5 years of experience
Merchandise product, following store guidelines regarding fixture assignments
- Update sale signage in accordance with promotional calendar
- Handle customer queries regarding product delivery and new stock
- Process returns and UPS/Fed-Ex transactions
- Scan inventory for damages, returns to publisher, shrinkage, and cycle counts
- Troubleshoot and remedy technical issues with Nook devices
0-5 years of experience
- Operated in a fast-paced, retail environment, collected payments, and assisted customers with merchandise and textbook orders.
- Utilized MBS textbook management software to process, package, and label web-based orders for outbound shipments and in-store pickups.
- Assisted with design and construction of merchandise displays and restocked sales floor inventory.
0-5 years of experience
- Filled and completed customer ship-to-home and ship-to-store orders.
- Quickly excelled in proficiently preparing espresso drinks and serving pastries, sandwiches and soups in a fast paced cafe environment.
- Provided troubleshooting advice to customers for the Nook eReader.
- Worked overnights to ensure quick and seamless change in store floor format.
0-5 years of experience
Utilized the inventory system to find books, music, movies, and games for customers
- Accurately and efficiently handle customers’ payments either at the cash register or over the phone
- Assisted in the setup of school book fairs
- Engaged and informed customers of promotional sales and the benefits of a [company name] membership
0-5 years of experience
Provides exceptional customer service by qualifying customer needs and recommending the appropriate product
- Ensures that displays and shelves are stocked, tidy, and organized for a safe and enjoyable shopping experience
- Provides accurate and timely cashier service
- Completes other tasks as requested by manager or supervisors
0-5 years of experience
- Assist customers in-store and via phone calls in locating and selecting merchandise by providing them with relevant information and offering appropriate advice.
- Organize and maintain records, reports, and files, confirm receipt of book and newspaper invoices and resolve discrepancies.
- Created written organization systems for overstock, displays, publisher returns, and ordering procedures to increase efficiency, maximize sales through proper displays and best use available space, reduce costs and avoid violations of publisher return policies.
- Order books. Choose books for displays, verified compliance with street dates, and updated bestsellers.
- Checked transfer sheets for accuracy and completion.
- Trained part-time bookseller.
- Employee of the Month- January 2014
- Promoted to Supervisor- September 2014
- Traveled to Orlando store to assist in the improvement of store operations- October 2014
0-5 years of experience
Receive, screen and refer calls to the appropriate person and/or department.
- Interact with customers to up-sell and to assist with retail sales and special offers.
- Promote sales, place special orders and track inventory.
- Duties include cashiering, customer service, receiving department, product placement and promotional displays.
- Facilitate training of new hires.
6-10 years of experience
Handled customer transactions and operated cash registers
- Performed extensive scanning of incoming shipments and products for unpacking and shipping
- Explained benefits of paid membership card to potential applicants
- Unloaded, unpacked, and scanned incoming shipments into store database for sale
- Fulfilled receiving management’s duties to the best of my abilities during manager’s absence
- Assisted customers with digital and physical questions regarding Nook tablet device
0-5 years of experience
Ensure that operational standards are followed by accurately balancing registers, completing daily deposit, and consistently maintaining accurate cash logs
- Provide customer service, authorize returns and exchanges, assist customers both in the store and on the phone in locating and/or ordering books
- Orientate and train new booksellers on cashiering and selling memberships
- Demonstrate Nook devices, troubleshoot and provide tech support
- Conduct children’s events
0-5 years of experience
Handled all cash/credit transactions at point of sale.
- Catalogue and code books and other equipment.
- Maintain records of all checks in and checks out.
- Troubleshoot and provide maintenance on library resources.
- Provide answers to basic reference questions.
- Worked on rotating shifts as taking orders on phone calls and recording sales details.
- NOOK specialist; help drive digital sales; Troubleshooting devices; Provide great customer service to those that need help setting up devices or need knowledge on the devices.
- Worked in the stock room; receiving boxes and packing returns; kept shelves well stocked.
0-5 years of experience
support & maintenance, and troubleshooting of Nook department: its products, and accessories.
- Transaction and order processing through a POS system.
- Shelving and zoning of various book, music, toys/games, and magazine sections.
- Exemplary customer service.
0-5 years of experience
Completed all aspects of closing and opening the store and submitting all transactions to a supervisor/manager.
- Provided customer service, attending to their needs and helping them understand how our products meet those needs.
- Move freight, stock, and other materials by hand or using equipment.
- Maintain strong knowledge of all pricing plans, promotions, and company policies.
- Excellent in English and Spanish
- Experienced in overtime
- Over six years of experience in customer service
- Highly skilled in operating computer skills to decipher viruses
- Familiar with Microsoft office and other Adobe products
- Ability to employ safe and mandatory company policies
10+ years of experience
Fulfill corporate customer service expectations by maintaining a friendly and customer focused approach during all transactions
- Promote new releases and suggest alternative publications conforming to the needs and interests of the customer
- Train and manage other cashier employees
- Process returns and exchanges as needed
- Phone service with customers as well as publishers in order to gather information on item availability and / or release dates
- Conduct inventory management and sales via proprietary BookMaster software program
- Daily cash management and reconciliation including preparation of bank deposits
- Oversight of store maintenance with a strict adherence to corporate policies and expectations
- Promotion of organization’s loyalty program and Nook reading applications
0-5 years of experience
- Provide assistance to customers, primarily local university students, in a unique college bookstore (including hand-selling)
- Organize and shelve books, set up and maintain displays
- Handle special orders, discretionary stock orders, and institutional orders
- Fulfill online orders
- Sell and troubleshoot Nook devices (e-readers, tablets)
- Provide assistance at cash registers
- Earned several “Employee of the Month” awards for exceptional customer service
0-5 years of experience
- Create and maintain a unique/distinctive retail bookstore.
- Manage day-to-day store operations/financial transactions and balances.
- Stock/organize shelves and marketing displays.
- Communicate daily with customers all over the world, assist in acquiring rare/obscure titles.
- Catalog and organize books for online sale.
- Process, package and ship online orders.
- Maintain online social network marketing.
0-5 years of experience
- Responsible for any and all customer needs
- Sorting and merchandising of books and other products
- Politely and efficiently handling phone interactions
- Maintaining a clean and professional environment
- Responsible for keeping a balanced cash drawer
0-5 years of experience
- Direct customer support in store, and customer support on phone with product questions and research, concerns, specific tech
- Handled cash register and phone transactions
- Organization and categorization of products within store
- Uses Bookmaster and PDT programs when handling products
0-5 years of experience
- Answering multiple phone lines
- Fast and accurate cashiering
- Ordering items through proprietary order management/database system
- Locating hard-to-find items, displaying new inventory and maintaining systematic organization of all product
- Learning/selling all digital devices
0-5 years of experience
- Identify customer needs and provide recommendations
- Respond to customer concerns and questions
- Communicate specific product needs to management
- Ensure that merchandise is displayed in accordance with visual merchandising standards
0-5 years of experience
- Determine the value of and then buy books, DVDs, CDs, LPs, etc. from the public
- Help expand/organize store’s inventory through the Store Inventory Processing System (SIPS)
- Listen closely to customers and assist them in searching for particular items or explaining store policies
- Shelve/scan books to their sections; Cashier; Take phone calls; Prepare I-Store books for shipment; Rotate inventory
0-5 years of experience
- Develop dependable consumer relationships through high customer service standards
- Ensure all customer phone calls are answered promptly and with professional service
- Responsible for visual recovery of the store
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
