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Additional Billing Collections Resume Samples
Collector Resume Samples
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0-5 years of experience
Responsible for resolving delinquent accounts and assisting homeowners in their monthly
payment schedule.
- Utilizing an automated dialer system in a call center environment, achieved on average
- Successfully resolved 75% of answered outgoing calls to delinquent mortgage holders
- Achieved a delicate balance of stellar customer service while exercising negotiation
- Customer focused position, improved organization’s cash flow.
0-5 years of experience
Skip trace to locate and verify debtor identities using Accurint and Lexis/Nexis applications.
- Notified clients of insufficient funds checks written to their establishment and conducted follow up investigations
- Generated over $15k monthly fee revenue versus goal of $5k, consistently surpassing business goals.
- Train new employees on software systems and mentor team to outperform targeted metrics.
6-10 years of experience
Provided collection services for three dental offices, consisting of 300 plus patients
- Consulted with insurance companies to verify insurance coverage and resolve claim issues
- Updated customer’s demographic information and obtained financial data
- Provided dental companies with monthly report regarding status of accounts
- Assisted customers regarding problems with their accounts
- Drafted and mailed demand letters and satisfaction of debt letters
0-5 years of experience
Conducted outbound call campaigns targeted at recuperating outstanding debts owed
- Answered incoming calls regarding debts and facilitates payments to reconcile obligations
- Demonstrated extensive knowledge in conducting research required to find a debtor
- Established rapport with debtor in order to overcome objections and negotiate payments
- Reconciled collected debt with multiple systems
0-5 years of experience
Collected for Accounts Receivables of $400,000 Budget between two providers.
- Accomplished Revenue goal for 11 of the 12 months for 2013.
- Accomplished collecting $22,000 from Humana insurance for 2008 claims.
- Responsible for Four portals of open balances for 2007 to 2014.
- Followed-up on Explanation of (Medical) Benefits and Denials from insurance companies.
- Developed direct contacts with insurance companies to get problem accounts resolved.
- Implemented appeals process of mailing cover letter explaining dispute with medical records.
0-5 years of experience
Developed excellent customer service skills by communicating with individuals on a daily basis
- Adapted my skills in order to cover specific areas such as medical debt collections
- Implemented payment arrangements to insure the person could be debt free
- Developed organizational skills by receiving and submitting various payments
- Maintained customer service satisfaction by helping clients in a timely manner
0-5 years of experience
Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Received payments and posted amounts paid to customer accounts.
- Arranged for debt repayment and established repayment schedules, based on customers’ financial situations.
- Located and monitored overdue accounts, using computers and a variety of automated systems.
- Sorted and filed correspondence, and performed miscellaneous clerical duties
0-5 years of experience
Consistently in the Top 5 for negotiation and recovery results
- Managed workload using a daily diary system
- Reviewed, evaluated and investigated property damage claims to negotiate settlements with outside insurance companies
- Handled claims from all 50 states, with the exception of Connecticut, and applied all specific state laws and statute of limitations rules where applicable
- Settled claims within a 20% range and up to 10k without authority
- Summarized and made recommendations to the immediate supervisor for claims that fell outside of my authority
- Documented claim notes with communications and activities that pertained to the negotiation and settlement of the claim
- Made recommendations for arbitration or suit litigation in cases where the claim could not be settled satisfactorily
0-5 years of experience
Negotiates Pay arrangements with clients to pay outstanding debt in full or setup best arrangements.
- Collected assigned monthly budgets as applicable
- Document all activity in a concise and accurate manner
- Quality assurance reviews as outlined by management
0-5 years of experience
Located and notified customers of delinquent accounts via telephone to attempt to collect debt
- Negotiated payment plans with debtors according to ability to pay
- Received payments and post amounts paid to customers accounts
- Accountable for reducing delinquency for assigned accounts
- Maintained files on the financial status of accounts
0-5 years of experience
- Monitored all delinquency accounts on telephone.
- Documented account activity for collection.
- Prepared reports for insurer delinquency for investors on monthly basis.
- Developed strategies to convert delinquent customers to current
- Ensured optimal level of customer service at all times.
0-5 years of experience
- Curing delinquent mortgages, helping customers to avoid foreclosure and stay in there homes
- Assisted in creating a negotiations training course
- Promoted to Team Lead August 2011
- Take escalated calls, and handle specialized accounts
- Was assigned two mentees, who both won Rocket Awards ( most improved collector)
- Promoted to Collector 2 Sept. 2011
- 6 months top 5 collector and overall top 10
Collector Duties and Responsibilities
The central task for a collector is obtaining payment for overdue bills. To do this requires a variety of tasks. Our analysis of job postings shows the following as main responsibilities asked of collectors:
Researching and Notifying Debtors Collectors need to get in touch with people or businesses that owe money. When they make contact, collectors explain what is owed and the options for payback. While collectors start with information provided by the creditor, these addresses and phone numbers don’t always work out. Thus, collectors may need to turn to other places, such as the Internet or public records, to gather new contact information.
Educating Debtors on Courses of Action People in debt are sometimes genuinely confused and scared when contacted by a collector. Presenting options can ease some of those fears, especially if they know things can be settled without legal recourse. Collectors sometimes refer people to debt counselors for further help.
Recordkeeping Collectors report information to the creditors who hire their agency to settle bills. They convey the status of delinquent accounts and report any repayment plans that have been negotiated. If a collector has been unable to reach the person in debt, he or she notes the various ways that have been attempted to make contact.
Monitoring First contact is oftentimes just a start. If terms are not being satisfied, collectors step in again to discuss the situation with the person in debt. Continued failure to meet the agreement can lead to recommending more serious action be taken, such as repossessing items, disconnecting service, or giving the case to a legal team.
Collector Skills
People who owe money frequently think of collectors as the “bad” guys. To succeed in this position, you need to be able to not take the behavior of others personally. Being able to plug away at the repayment process in the face of anger and dishonesty is oftentimes necessary, so prepare to develop thick skin. Among other good qualities to possess are:
- Being able to problem solve creatively to find people who don’t want you to contact them
- Communicating clearly so that those who owe money understand the situation and what will happen if debt isn’t repaid
- Listening carefully to customer explanations in order to judge proper next steps
- Remaining calm and negotiating fairly in order to make the best of tense encounters
- Maintaining well-organized background research and account information
Collector Education and Training
Becoming a collector involves on-the-job training to learn about debt collection techniques and procedures. Candidates for employment should possess at least a high school diploma. College coursework or a degree can be attractive on a resume, as can the ability to speak a second language.
Collector Salary
The median annual salary for collectors, categorized by the BLS under “Bill and Account Collectors,” is $35,350. Collectors in the 10th percentile earn about $23,600 a year, and the highest paid make in excess of $54,900 a year. Collectors in the District of Columbia, Connecticut, and Alaska make the highest median salaries in the U.S. at $57,650, $44,540, and $42,120, respectively.
Collector Resources
Think you’d make a good collector? Learn more about this challenging career option through these sources: The Association of Credit and Collection Professionals – This long-established group provides everything from up-to-date industry information to opportunities for connecting with others in the field.
Telephone Collection Call Scripts and How to Respond to Excuses: A Guide for Bill Collectors by Michelle Dunn – Experienced collectors can help newcomers learn the ropes, and this author has more than 25 years of experience in the industry. Her book contains many tips for dealing with the numerous explanations collectors are bound to hear as to why bills haven’t been paid.
Credit and Collections Kit for Dummies by Steven Harms and Aaron Larson – This book in the popular series contains templates and forms that can be used to construct effective documents. It also offers info on topics ranging from how to deal with slow-paying customers to the legal aspects of collection.
Federal Trade Commission Consumer Information: Debt Collection – While written as a resource for consumers, aspiring collectors can get a good feel for what debt collection entails and the proper, legal ways collectors can go about their job.
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Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
