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Business Operations Analyst Resume Samples
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0-5 years of experience
Managed security for various multifamily applications including proprietary and external vendor supported sites.
- Maintained service level agreements for all business areas supported within the multifamily division and vendors ensuring daily operations and longer term projects were completed in a timely manner.
- Worked with external clients at all levels to provide system access for [company name] proprietary applications including Origination and Underwriting System (OUS), Document Management System (DMS) and various applications used for the purpose of underwriting multifamily loans.
- Provided training to internal and external clients including live presentations and webinars to ensure familiarity with system changes and enhancements.
- Performed setup and removal of accounts per client requests to provide proper access for various roles through VP level. Provided for internal and external users.
- Provided UAT testing for all supported applications including validation of business requirements to ensure enhancements and new functionality of applications were working correctly prior to rollout.
- Executed bi-annual certification process which authorized company officers and systems administrators for all multifamily lenders to validate accurate system access for users across all levels.
- Maintained monthly metrics reporting to management which was presented up to VP level to show SLA’s were met or exceeded for internal and external provisioning.
0-5 years of experience
Conducted cost-benefit price analysis on current products
- Prepared monthly financial analysis reports and generated monthly sales forecasts
- Performed ad hoc sales and revenue analysis
- Utilized excel and powerpoint to analyze financial and operating expense reports
0-5 years of experience
Architecting models and reporting infrastructure for operations and financial analysis
- Performing operations analytics for the Emerging Technology Products Division through the use of analytical tools and business intelligence strategies
- Integrating data visualization techniques for use in reporting and predictive analytics
- Implementation and training of Tableau software for dashboarding and analytics
- Developing a reporting and analytics tool leveraging the use of Tableau and Greenplum to service all storage business units within EMC
- Development and architecture of an internal EMC Greenplum big data analytics sandbox
- Developing a product launch quote tracking system using PostgreSQL, Oracle 11i and SAP systems to provide up to date reporting
- Analyzing predictive outcomes of pipeline and sale opportunities
0-5 years of experience
Responsible for leading project meetings with the business/user community in gathering comprehensive business requirements and translating them into automated solutions.
- I create detailed technical implementation plans with the assistance of senior management, serving as the technical liaison with the software programming team.
- Responsible for regression testing, project implementation, rollout monitoring, and defining ongoing metrics for reporting.
- Work extensively with various databases to create customized reports utilizing MS Query functions, vlookup, pivot tables and SQL Server
- Projects: 17 reports, IVR redesign, Mobile Web App, ERA/EFT automation, 270/271 automation, HPID, ICD-10 conversion, Free Crossover for NY, Quota analysis through SQL, Draft date calculator, Loss Account analysis, Prompt Pay reporting for 4 states, PCI high security deployment, and NACHA regulatory automation.
0-5 years of experience
- Prepare monthly financial reports for project managers and executive officers.
- Track expenses against a $23M budget. Provide analysis and forecasting for $60M in annual revenue.
- Monitor labor utilization for over 150 employees.
- Provide contract administration support including invoicing, gross margin and net profit analysis.
- Process non-disclosure, teaming, and consulting agreements.
0-5 years of experience
[company name] is a logistics company handling LG Group’s import and export all over the world based on over 50 global branches including warehouses.
- Annual Budgeting of corporation (all over the 10 US branches, 90+mil.) and create report to Headquarter
- Prepare Profit/ Cost Analysis, Sales & Business report (Proficient in MS. Excel, Power point, ERP applications)
- Manage KPI of each logistic operations unit(Sea/Air/Warehouse) and maintain financial forecast, revenue and operating costs.
- Create/Maintain company policy(Sales Incentive policy).
0-5 years of experience
Produce and maintain SQL queries comprising default management performance metrics for FNMA, FHLMC, and GNMA portfolio scorecards.
- Responsible for development and maintenance of database to support BI reporting of secondary marketing/origination data by risk management department.
- Create Excel-based executive dashboard containing KPIs for mortgage originations pipeline and warehouse credit lines.
- Produce weekly Excel reports on vintage analysis, cohort studies and time series analysis of originations pipeline data.
- Perform quality control validation of existing SQL code and construct new queries for external reporting deliverables of the compliance department such as NMLS call reports, state exams, CFPB fair lending exams, and CFPB servicing transfer reports.
- Gather business requirements and map data elements for construction of new data mart to satisfy all reporting needs of the compliance department.
- Interface with vendors, project managers, and DBAs on app implementation project for QA department. Responsible for data mapping and delivery of initial and incremental data loads needed for app processing.
- Assist on-site and offshore developers with timely report automation via SSRS.
- Requirements gathering and construction of SQL queries/Excel reports for ad hoc requests across multiple business units.
- Work with line of business SMEs and management to execute process improvement initiatives.
- Utilize key data warehousing concepts such as ETL processes, data dictionaries, stored procedures, and dimensional modeling on daily basis.
0-5 years of experience
Continue to assume all the responsibilities of Business Operations Analyst.
- Support upper management and parent company (Nationstar Mortgage LLC) with external & internal reporting.
- Build tables/views to help automate reporting.
- Support First Line of Defense to comply with government and agency audits (CFPB, Attorney General, and BBB).
0-5 years of experience
- Prepare and maintain supporting data for daily, weekly & monthly reporting for MLI/Equity/Sold products for Senior management
- Manage monthly analytical reports for Bankruptcy, Foreclosure, Deed in Lieu, Accounting , Loss Mitigation, Mortgage Collections departments to Senior Management
- Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems.
- Gathers, consolidates, validate and prepare data for analysis from multiple departments
- Solid knowledge and Experience of data querying and reporting including Cognos, Business Objects, and LPS Passport.
- Perform Ad-hoc reporting analysis for CEO,VP’s and Sr. Management to support policies and decision making of the senior team
- Solid knowledge and Experience of data querying, reporting, forecasting, analysis and operational research
- Perform other analytical ad-hoc projects to support policies and decision making of the senior team
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Business Operations Analyst
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
