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0-5 years of experience
Increased productivity 3% each year through on-going training, and development.
- Decreased operational costs 5% each year by strict monitoring of over time, damages, freight, and supply expenses.
- Improved inventory control costs by reducing damages and stock-outs.
- Managed 40 employees involved in receiving, picking, packing, and shipping of customer orders.
- Recruited, hired and trained new employees for all departments.
- Identified inefficiencies and implemented process improvements in areas such as safety, quality, and production.
- Ensured warehouse was compliant with all Federal, State, and Local agencies.
0-5 years of experience
Ensured smooth operation and communication by problem solving issued between cross-functional teams, which includes management, sales force and broad customer base in all areas of product sales, design and manufacturing.
- Trained 10 new hires by implementing established database processes and reduced training period. Evaluated a cross-functional team of employees.
- Reduced order processing time by 30% utilizing uniform project approaches. Review accuracy of sales orders, factory buys and spec sheets. Researched product availability to maximize sales and fulfillment of special orders.
- Increased overall efficiency and reduced charge backs by 20% by providing backup support to the managers and co-workers.
- Updated, tracked and monitored account stats, executed monthly reports and projections. Communicated daily with international agents ensuring that manufacturing production runs problem-free and on schedule.
0-5 years of experience
Managed team of 4-8 of professionals for seasonal processing departments in multiple capacities from hiring and training to general supervision throughout the season.
- Recruited, boarded, trained, and advised network of up to 40+ subcontractors throughout the State of
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency for internal
- Handled and processed confidential financial mortgage status information.
- Compiled statistical information for special reports.
- Updated departmental standard operating procedures and database to accurately reflect the current
0-5 years of experience
Created and implemented training program for a 15% increase in customer satisfaction
- Effectively create a weekly schedule for 60 employees with a budget ranging from 40,000 to 50,000 per month
- Distinguished customer service and oral communication skills.
- Ensure the store met company and federal regulations for employment
- Recruiting and hiring for all positions including management and supervisors.
- Controlling all building expenditures and budgets for an increase of 2.5% in revenue
- Managed buildings ranging from 7.5 million to 10.5 million in profits
0-5 years of experience
Reviewed files, records, and other documents to obtain information and respond to requests.
- Matched purchase orders with invoices and recorded the necessary information.
- Assigned tasks to associates, assigned projects, tracked progress and updated managers, partners, and clients as necessary.
- Completed and mailed bills, contracts, policies, invoices, and checks.
- Setup staff workstations PCs, Macs, phones, and laptops.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Maintained and developed annual expense plan goals.
- Collected and reported monthly expense variances and explanations.
0-5 years of experience
Responsible for management of an Auto distribution facility ensuring the facility operates safely and is quality-driven. Duties include production scheduling, maintaining financial records and budgets, coordination and logistics of product movement.
- Directly responsible for the Hiring, training and scheduling of employees
- Recognized as the Nation’s top facility in first ten months of management.
- Daily Processing, Invoicing, and auditing of Inventory in excess of 88 million dollars.
- Coordinated, developed, and scheduled deliverables to clients meeting time critical deadlines.
0-5 years of experience
Enhanced member satisfaction by designing and managing new front desk procedures during change in management.
- Successfully developed and established club standards, procedures, and policies to create a more positive, constructive, and cooperative workplace.
- Maximized employee schedule, effectively reducing labor costs and increasing production and efficiency.
- Ensured a flawless client experience while managing, directing, and coaching all staff.
0-5 years of experience
Inspected workmanship throughout the renovation of an occupied 145 Unit Apartment Building.
Renovations included Exterior Insulation Finishing System, Interior and Entrance Door, Window,
Patio Door removal and replacement. Redesign of Handicap Units, electrical upgrade of Load Center,
demolition, and reconstruction of existing bathrooms and kitchens
- Communicated with Owner, Architect, and Contractor to ensure that work was performed according to
- Assisted Contractor with developing schedule to prevent conflicts with Sub-Contractors and Tenants
- Created daily reports for the Owner to provide updates and identify concerns and incidents
0-5 years of experience
Managed production within the plant
- Conducted daily and weekly piece counts on team members
- Answered any and all emails and phone calls from store employees
- Managed the daily delivery drivers to ensure that all items were delivered by 4pm
- Implemented new rules as needed within the plant and stores.
0-5 years of experience
Managed 30 personnel receiving Commendation Medal for Leadership.
- Jump Master Certified through Airborne School.
- Supported all equipment maintenance, scheduling and mission readiness of 32 helicopters and $300,000 of equipment.
- Implemented successful (MOS) Military occupation training for 30 members of task force operations.
- Awarded Bronze Star Medal for successful implementation of aviation equipment support in a hostile environment.
0-5 years of experience
- Implemented new check-in procedures that reduced our city fines for congesting a city highway, which resulted in higher company and client satisfaction.
- Coordinated all large group reservations for Private, Public, and Corporate events year round, including Holidays.
- Scheduled 6 office employees and held staff meetings once a week, more employees and meetings were scheduled during events and Holidays.
10+ years of experience
Responsible for the distribution of $45 million in freight and a daily inventory of $5 million.
- Supervised up to 12 associates and temporary labor in a 240,000 sq. ft. facility and off-site warehouse.
- Coach and train associates in shipping, receiving, order picking and inventory control.
- Distribute warehouse freight, vendor cross-dock freight, store transfer freight and supplies
- Reduced shrinkage to .4% by improving inventory systems and freight handling procedures.
- Hold monthly safety meeting and daily staff meeting to share information and create an environment for team building. Reduced lost time accidents to zero.
0-5 years of experience
Corporate Headquarters for Fast Growing Computer and Audio Visual Rental Company
- Completely re-organized Operations Department from the ground up in less than 3 months ; increased productivity by 90% by implementing policies to ensure output
- Responsible for the hiring of 5 of the 6 members of the Operations team; hired longevity employees whom have now been with the company for over one year
- Created and currently mandate SOP for employees under my management; implement discipline when necessary
- Create, maintain and update our daily logistics schedule; a schedule that is never set in stone and changes minute to minute
- Resume the responsibilities of the Operations Manager when he is unavailable
6-10 years of experience
- Managed the day-to-day logistics of the returns department and warehouse receiving damaged, defective, or unwanted merchandise.
- Addressed customer equipment concerns on a daily basis providing a win-win resolution for the customer and company.
- Maintained and scheduled routine maintenance for the warehouse delivery fleet consisting of 14 vehicles.
- Coordinated daily routes and schedules for 22 direct reports to ensure timely delivery of customer’s merchandise.
0-5 years of experience
Selected above peers to be the unit’s assistant operations manager.
- Supervisor of a 20 person staff section; directly in charge of training, health, welfare, mentorship and future operational readiness.
- Managed the planning, execution and supervision of all training and activities for a 900 person organization.
- Planned, coordinated and executed major annual training event for over 300 persons, with no injuries or loss of resources.
6-10 years of experience
Assisted the Operations Manager in planning, directing and coordinating the daily activities of the company.
- In charge of all company decision making in the evening for over 300 employees which included all dispatch, maintenance, quality control and driving personnel.
- Reported and documented all company accidents and incidents to the transit command center.
- Provided a full inventory of vehicles to transit at the close of every day.
- Assisted all dispatch personnel on moving trips and proper coding.
- Ensured the company on time and carrier no show percentages were above the minimum requirement set forth by transit.
- Conducted interviews for new hires and assisted with the training of all new dispatchers and supervisors.
- Handled all vehicle breakdowns and ensured they were handled in a timely fashion
- Managed the dispatch and driver payroll to constraint the budget.
0-5 years of experience
Effectively handled and closed a pipeline of 50+ loans within lock expiration period to avoid rate extension
- Maintained file from submission through conditional approval/condition clearing and clear to close
- Prepped loan file for closing department and resolved any unforeseen closing issues
- Cross communication between loan officer, borrower, lender and title company to uphold loan timeline expectations with all parties.
- Provided direct assistance to Operations Manager with team pipeline reviews, special projects and overflow coverage
- Trained new processors and processing support staff
0-5 years of experience
Managed Operation; Ensured Supervisors and employees were working together efficiently.
- Managed logistics for entire operation,
- Ensured cost effective and timely scheduling of all applicable functions
- Performed contract writing and preparation: for jobs with Unions and Contractors
- Negotiated with lending institutions and residential and commercial property management
- Negotiated with Local Unions for site contracts with heavy equipment, track excavator, bull dozer, track loader, wheel loader, backhoe and truck operators .Logistically relocated heavy equipment, tools and personnel for operation
0-5 years of experience
Effectively supervise 24 Warehouse Associates, Shift Leaders and Dispatchers, fostering an atmosphere of pride in accomplishment, safety and teamwork, while encouraging growth and promotions from within. Supervision includes training, scheduling, counselling, disciplining and evaluations.
- Efficiently assist 200+ Sales Associates and Sales Managers at 99 stores with Inventory Control, Routing, Delivery and Customer Service questions and concerns.
- Implemented a more streamlined flow to the warehouse, decreasing the time needed for receiving and shipping, and increasing inventory control accuracy.
- Manage delivery routes and relationships with ten Delivery Contracting companies.
0-5 years of experience
Oversee and perform operational approval such as: review and approve account opening and maintenance, funds/securities received and disbursed, correspondence and communications with the public, trade errors/corrections, etc.
- Communicated, implemented and ensured compliance with firm operational guidelines and policies which supported the branch operational risk and audit process
- Establish new procedures to improve workflow efficiencies, while mitigating risk to the firm
- Review daily risk items such as margin calls and debit notices including final day margin liquidations
0-5 years of experience
Coordinate imports and exports of merchandise for over 300 containers annually
- Manage 20 warehouse employees with all training and human resource functions including payroll
- Implemented new order management using ACCPAC system software
- Manage $5MIL inventory in 4 different sites
- Created and implemented process improvements in order management and warehousing
6-10 years of experience
Supervise 270 plus valets and over 40 customer service representatives and dispatchers, create schedules based on customer reservations and analysis of prior weeks and days through Microsoft Excel, schedule valets for special events, process requests off, manage customer complaints through email and phone, generate schedule needs for Human Resources,
- Congratulated on decreased payroll at last two quarterly meetings
- Garnered several hustle awards for superior service
- Received bonuses for sales and achievement
- Maintained a perfect percentage through all phone audits
- Multiple compliments from customer’s regarding assistance and general attitude
0-5 years of experience
Responsible for daily operations of security staff of 7 officers during high visibility hours.
- Access control performed at lobby of class A High Rise with approximations of over 500 visitors each day
- Maintained proper staffing levels to respond to both daily operations and possible emergency requirements
- Write daily logs for shift activity and entered incident reports as necessary.
- Train new Officer in daily operation including Access control, hospitality and extensive tours of the building interior emergency systems of a class A Building.
- Work in direct oversight of the Operation Manager of the property to develop new training to maximize our security program.
0-5 years of experience
Assisted in general operations of dispatch, accounts payable, income statements, and accounts receivable.
- Developed and maintained new vendor and customer relationships through phone solicitation and door-door sales.
- Utilized the Anzio Database System.
- Assisted with daily operational tasks including answering phones, faxing, scanning, and filing.
0-5 years of experience
- Managed small warehouse staff consisting of two delivery and two warehouse employees.
- Implemented employee training program and introduced protocol which resulted in superior customer service standards, support and satisfaction.
- Actively assisted delivery process to ensure accuracy and repeat business from satisfied customers.
0-5 years of experience
Partnered with Office Manager to oversee the day-to-day operations
- Worked with the team to ensure standards were followed correctly
- Resolved internal and external conflicts
- Designed and implemented new forms to maximize successful completion rate
10+ years of experience
Supervised projects for Operations Manager.
- Responsible for the hiring, training and coaching of staff.
- In charge of improving efficiency and quality control and writing Operations Manual.
- Evaluated, updated and streamlined processes and procedures.
0-5 years of experience
- Supported the Company vision through front line management of Store Associates
- Supported the Store Manager and Co-Manager in driving associates to execute their job duties by creating a fun, challenging and rewarding culture.
- Completed daily procedures: Opening/closing, counted Petty’s, cashier deposits, shipment intake, kept visual standard, oversaw and adjusted to the flow of business.
- Implemented training course for new recruits — speeding profitability.
0-5 years of experience
Managed facility operations ensuring that asset protection, inventory control, member service, safety and compliance in each area is executed daily to maintain operational excellence.
- Developed a plan of action to meet budgeted sales, expenses and wage goals and monitored club indexing to ensure that the team operates efficiently on a day to day basis.
- Provided supervision and development opportunities for associates by hiring, implementing new training processes, mentoring, assigning duties, providing recognition and ensuring diversity awareness which resulted in increases in associate morale and ensure fairness for all.
- Attracted and retained new members through building member relationships, providing exceptional member service and appropriately training and scheduling member service associates.
- Frequently facilitated recruiting events and new associate training and orientation sessions.
- Experience in administering and processing associate terminations, verifying I-9 documentation, submitting online background checks and interviewing and hiring prospective employees.
- Provided 90-day and yearly reviews to associates to offer performance feedback and open door communication for associates to express any concerns.
- Constantly provided feedback and sought out advice from the Market Human Resource Manager in handling employee investigations while following laws and organizational policies.
0-5 years of experience
Manage 50+ employees in operations department including Front Desk, Kids Club, Housekeeping, Maintenance, Fitness, and Security staff
- Determine staffing requirements and interview, hire and train new employees
- Prepare work schedules and assign specific duties
- Work with Operations Manager to manage member and operational issues and process cancellations while striving to retain members
- Manage and execute plans to increase gross and decrease amount of uncollected membership fees (increased amount of “Electronic Funds Transfer” (EFT’s) month after month and continuously exceeded standard company goal)
- Responsible for cash deposit ensuring daily deposits are made on time
- Manage payroll ensuring all missed punches are corrected and submitted on time and resolve any discrepancies in employees’ checks
6-10 years of experience
Managed and route all work orders for 22 Field Technicians and Field Supervisors
- Managed warehouse and all ordering of supplies, tools and equipment
- Supervised Dispatchers and assist with customer service escalation calls, trouble shooting
- Set up wireless network systems for large commercial customers
- Responsible for turning in and correcting Field Technicians’ billing codes and hours worked for
0-5 years of experience
Assist in managing all operations employees including, Senior Investment Operations Specialists, Investment Operations Specialists, Operations and Portfolio Administrators
- Responsible for overseeing all aspects of company operational procedures
- Direct the trading, custodian, transfer, distribution, and administrative employee divisions
- Accountable for correct allocation and money management of over $1.2 billion of client assets
- Developed operational workflows
- Analyze client data to ensure compliance with Global Investment Performance Standards
6-10 years of experience
Utilize a computer oracle that operates nationwide, providing critical reporting and analysis
- Analyze data reports submitted by employees to ensure accurate record keeping
- Strategically book and audit individual and group rental bookings for vital compliance audits
- Constructively supervise and train employees to attain acceptable yearly sales quotas
- Help surpass the booking and revenue goals required for tuxedo business annually
- Network with individuals, schools, churches and businesses to increase sales volume
0-5 years of experience
Drive overall store results which exceeds $107M yearly by focusing on shopping environment, pricing and signing, planning of events, staffing, shortage and safety.
- Directly responsible for the receiving and processing of all merchandise receipts and ensuring all back of house standards are maintained.
- Analyze store shortage and implement reduction initiatives in partnership with the Loss Prevention Manager.
- Train, motivate and develop operations team to reach their fullest potential and to maximize sales
- Direct total store maintenance and create a safe and clean environment for both customers and Associates.
- Manage supply budgets and ensure store stays in stock on key selling supplies and other required items.
0-5 years of experience
Performed oversight of day to day operations including cash handling, customer service, fleet route planning
- Conduct Inventory Control which includes: purchasing, receiving, billing and counting
- Perform accounts receivable and payable
- Created Purchase orders, conducted cash handling, ordering and receiving
- Designed training guidelines through the use of Microsoft Excel and Word
- Every Thursday I would visit businesses within five miles of ours to procure additional customers
10+ years of experience
Responsible for daily operations in 65k sq. ft. distribution warehouse with average daily sales of 160k+
- Supervise/manage a team of 25 employees with duties including hiring, training, payroll, performance/salary reviews and ongoing assignments
- Shipping/Receiving/Inventory Control Management
- Safety / Quality Assurance Manager
- Responsible for monthly operational supply orders (reduced operational expenses $16,000 annually within the first 3 years of taking on this role)
- Provide consultation and coordination to corporate executives regarding ongoing warehouse operations
- Transitioned warehouse and personnel from a manual system to updated technology accompanied by handheld RF scanning units
- Able to perform all tasks within the warehouse environment
0-5 years of experience
Dispatched calls to appropriate drivers for certain routes.
- Kept running records of number reports, stops, and tracking driver stops.
- Monitored and observed drivers loading and unloading delivery trucks.
- Assigned routes to drivers when others were out sick.
- Researched economical ways to save funds.
- Ordered supplies and materials while staying under budget.
- Managed and trained drivers in all aspects of the field.
- Developed working relations with business personnel.
- Offered excellent customer service.
- Created spreadsheets to handle the flow of packages to drives quickly.
0-5 years of experience
Strategy building, conflict resolution, team building, project planning, and procedure
implementation working with other managerial staff
- Resident point of contact for concerns or problems, kindly but firmly enforce park rules,
- Enforcement of park architectural standards, maintain compliance with Title 25 and county
- Ensure maintenance priorities are set and implemented, balancing day to day operations and park improvement projects.
- Hire, schedule and review support staff
- Hold weekly open meeting for residents in a town hall format
- Document, report, resolve any emergency situation
0-5 years of experience
Orchestrating 16 drivers daily, adjusting routes if needed.
- Filing damaged item claims with over sea’s vendors.
- Performing interviews, terminations, as well as answering sales calls.
- Assisting with customer service in special need cases (customers or vendors)
- Daily deductions of defective inventory and 100% accountability of damaged inventory.
- Proficient with Microsoft excel, word, and photo.
0-5 years of experience
Assess quality of service performed by franchisees to ensure customer satisfaction
- Customers include hotels, health clinics, restaurants, and general offices
- Prepare franchisee agreements to perform service
- Review customer billing; submitting account credits and charges when necessary
- Analyze franchisee revenue statements to clarify questions they may have
- Respond 24 hours a day to customer emergency needs; document customer relations
- Assist with providing services when needed
0-5 years of experience
Ability to maintain patient records and documentation using a records keeping management system
- Schedule, reschedule and follow up on appointments
- Verify and update clinical and demographic records
- Checking patients in and out of their appointments
- Answering and making reminder phone calls to patient about their appointments
- Proficient with Microsoft office suite, fax machine, copier, and telephone systems in a medical office setting.
- Exceptional communication skills in both oral and written forms
0-5 years of experience
- Consistently manages customer expectations and makes decisions of pick-up and delivery of product
- Provided customer service, resolved issues, sales and pricing while maintaining and developing carrier relations
- Filled and distributed shipping orders for various customers’ products.
- Maintained inventory, sort and placed materials or items on racks, shelves, or in bins according to predetermined sequence, packed and wrapped product for storage
- Performed lifting, transporting, storing, packing and loading of materials and product by hand or by use of various types of material handling equipment
- Complies with safety rules and cleans work area, machines, and equipment to ensure safe environment
0-5 years of experience
Responsible for assisting the Operations Manager in the successful and timely flow of production work and oversee all work during the day
- Establish and maintain designated work areas and arrange as needed
- Responsible for working with the Warehouse Manager to ensure accurate and timely shipping and receiving of all subcontract work
- Establish and maintain inventory control systems; keep inventory current at all times for 2 million plus in merchandise
- Prepare routing logistics daily for deliveries within 100+ stores
- Works closely with all vendors and freight companies
- Responsible for scheduling, supervising, and motivating 100+ warehouse employees
- Support HR with termination, resignation, new hire and training materials
10+ years of experience
- Efficiently resolved customer complaints and customer service issues assisted in hiring new employees and created work schedules.
- Demonstrate proficiency and train store staff in all areas of tuxedo rental operations.
- Assist in training all store employees on use of the computer system procedures.
- Learn and demonstrate tuxedo product knowledge, including sizing.
- Manage all order entry functions and ensure timely entry and customer files and delivery system.
6-10 years of experience
- Ensure Sales Floor Team keeps store properly stocked at all times
- Receive & input purchase orders using Microsoft Dynamics (CRM) with 100% accuracy
- Update bicycle & merchandise database, improving sales inventory organization
- Manage communication with Spanish speaking clients
- Effectively address and resolve customer concerns
6-10 years of experience
- Receive gear shipments from dealer and record them into inventory using Counterpoint system and write down appropriate number of gear to be allocated to each store
- Print tags for product and apply them to each individual product
- Sort gear by type, color and size, then allocate gear to be shipped to 8 different stores
- Execute quick transfers to appropriate stores which include picking product, double checking amount and type, boxing up the item to ship, weighing package and printing shipping labels
- Execute transfers, which include picking product and moving it form one stores inventory to another stores through Counterpoint system.
- Assisting all other warehouse manager needs
Assistant Operations Manager Duties and Responsibilities
As both aids and leaders, assistant operations managers play an interesting role in an organization’s success. The core duties they often assume include the following:
Overseeing Operations Assistant operations managers are intricately involved in the day-to-day operations of the company. They make sure materials are where they need to be so that production isn’t slowed down, schedule workers, assign tasks to staff members, ensure warehouses and employment practices are compliant with governmental regulations and deal with problems that might arise. Paperwork, such as payroll and performance reviews, also may fall under their obligations.
Logistics Getting products where they need to be is a key responsibility of assistant operations managers. They monitor various aspects of the supply chain, including making shipping arrangements and following through to ensure proper delivery. Communicating regularly with in-house departments, outside vendors, customers, and freight services may be necessary.
Hiring Recruiting duties are par for the course for many assistant operations managers. They also may serve as the first interviewer when candidates are screened for job vacancies and then send the most promising applicants on to see the operations manager. When new hires start, assistant operations managers may help them get up to speed.
Helping the Operations Manager Other tasks assistant operations managers may be called upon to do include attending client meetings with the operations manager, informing staff of policy changes supervisors have made, leading teams in the absence of the operations manager, and making recommendations regarding issues such as pricing and resource allocation.
Assistant Operations Manager Skills
Team players who are good at following and carrying out directions do well as assistant operations managers since their role is one that involves interacting with people at various levels on the company hierarchy. Other important skills for assistant operations managers to possess include:
- Communicating clearly in both oral and written form
- Paying attention to detail so that operations run smoothly
- Prioritizing so that the most important matters are attended to quickly
- Exhibiting good organizational abilities in order to keep everything on track
- Possessing a goal-oriented mentality to always be on the lookout for ways to make the company more efficient
- Grasping numerical concepts in order to interpret data and make sound decisions
Assistant Operations Manager Education and Training
Candidates for assistant operations manager positions typically hold at least an associate’s degree in business management or a related field. Job prospects increase for those possessing a bachelor’s degree.
Assistant Operations Manager Resources
Ready to get a better handle on what is involved in a career as an assistant operations manager? Turn to the following:
Operations Management for Dummies – The well-known series breaks down this often-complex subject into understandable language. Reviewers praise the book as “helpful” and “good for refreshing and just starting.”
Operations Management – The 13th edition of this detailed textbook provides up-to-date information on industry trends while fully covering evergreen topics in operations management.
APICS – Check out this organization’s website for the latest on supply chain management as well as for a variety of career-advancing opportunities, such as finding a mentor.
Operations Manager – This LinkedIn Group of more than 206,000 members serves as a platform for people around the world who are interested in operations management to connect and share thoughts about the industry.
Business Operations Cover Letter Examples
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Assistant Operations Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
