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Business Office Manager Resume Samples
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0-5 years of experience
Lead all day-to-day financial operations of the budget and supervision of the revenue cycle staff members including functional responsibility over accounting, accounts payable, physician block utilization, scheduling, precertification, accounts receivable, payroll, and completing yearly Medicare and Medicaid Cost Reports. Worked closely with Physicians, organizational leaders and their staffs, not only to educate them regarding finance and accounting procedures but also to explore how the finance function can support operations.
- Skillfully managed facility operations as a functioning Administrator for an offsite Hospital venture.
- Recognized in ASC Becker’s Review Magazine April 2011 for BOM of the Year.
- Responsible for increase in positive cash flow of $600K in 12 months and over $1M in 24 months.
- Made recommendations to improve Net Revenue by evaluating and reducing Pre-Op, Anesthesia, and PACU times, maximizing OR times, and ensuring clinically appropriate length of stay.
- Completed case cost analysis for all services, including surgical implants, to ensure payer reimbursement supported profit margin. Influenced positive changes to improve Income Statements and reduced fixed and variable expenses.
- Served on Utilization Review Committee reviewing patient charts and evaluation of healthcare services, ensuring appropriate levels of healthcare services are provided, based on Millimen and IntraQual guidelines.
- Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
6-10 years of experience
Directed financial management functions including all billing and collections for the hospital, RCC, CBRF and out patient clinic; oversee general accounting functions, including AR/AP, account reconciliation, and cash management. Administer all Medicare/Medicaid management systems, evaluating and integrating new contracts. Developed highly skilled billing and collections team to achieve established goals and objectives; interact with Admissions, Case Management and other departments concerning funding, authorizations and utilization of day’s forecasts and reports.
- Spearheaded implementation of focused account follow up that improved collections and brought AR days down from 68 days to 55 days.
- Strategically restructured business office duties to ensure cross training and back up for critical functions when vacations or absences occur.
- Effectively increased communication between departments by being the “go to” person for answers to Medicare, Medicaid and commercial insurance questions.
- Reduced monthly closing cycle by three days with identification and recommendation of enhanced closing procedures.
10+ years of experience
Performed all administrative & accounting functions for well-established, family owned garden centre & landscape business which produces over 2.5 million in annual sales.
- Organized an efficient office which allowed a reduction in staff of 2 employees handling 1 million in financial transactions to a current staff of 1.5 employees now handling 2.5 million in financial transactions.
- Recommended management action to improve standard operating procedures by presenting comparisons on cost, risks & benefits.
- Designed, published & maintained a new company website & a 7000+ customer distributed semi-annual newsletter mailing and weekly e-newsletter.
- Prepared monthly financial statements for review, reconciled bank statements, posted journal entries along with other full charge bookkeeper responsibilities. Prepared & controlled administrative budgets.
- Scheduled, planned & coordinated events for the owner who is a well known gardening expert radio talk show host & book author.
- Screened, scheduled & provided customer service for new landscape clients.
0-5 years of experience
Overseeing and leading workforce of high volume automotive retail business department by managing its operations including: hiring teams, training and development, inventory and tools necessary to conduct business, Peoplesoft management, accounts payables, dashboard, key performance metrics and customer service relations.
- Developed 4 associates to a manager level position
- Managed a team of 20 associates including two supervisors (leads). Complete certifications, File Reviews, and Individual Development Plans.
- Managed Dashboard, Bad Debt, KRONOS, AIMS, Peoplesoft.
- Prepared for internal and state compliance audits
- Facilitated MAVDI- a problem solving tool with Sales, Operations, & Merchandising to address customer relations. Led Business Office from rating 13th to 3rd in region.
6-10 years of experience
Managed activities of personnel engaged in the revenue cycle including registration, cashiering, billing, collecting, coding, and compliance
- Implemented changes and provided education and feedback to providers and department with regard to denials that impacted cash flow
- Managed daily close process to include overseeing patient demographics, charges, insurance payments, and patient payments
- Remained current on all federal and state guidelines regarding business office practices (fraud, abuse, HIPAA, etc.)
- Developed policies and procedures for the effective management and control of the Business Office
- Reviewed, updated, and maintained hospital contracts to ensure appropriate payments
- Promoted a favorable image of the facility to physicians, patients, insurance companies, and the general public
0-5 years of experience
Oversee multiple departments within the Central Business Office managing a staff of over forty people. Directly responsible for day-to-day operations and growth of fast-paced high-pressure departments consisting of overpayments/refunds, capitations accounts receivables, accounts receivable, payment postings, and imaging. Responsible for hiring, firing, and disciplinary actions within the department.
- Eliminated backlog of outstanding accounts receivables and overpayments.
- Increase employee productivity by over 20% by modifying and automating processes.
- Achieved retention rate to below 5% by providing training, goals, and establishing career path for employees.
- Developed, implemented, and continually improved department policies, processes, and procedures.
- Established quality control operations and improved accuracy to over 97%.
- Developed and improved processes to resolve payer issues and prevent overpayments and payment delays.
- Created reports and statistical analysis of department operations and identified improvement opportunities.
- Oversaw configuration and setup of capitation contracts to ensure proper implementation by all parties.
0-5 years of experience
Increased revenue per patient 6%
- Negotiated two contracts that increased commercial payments 5%
- Oversaw the successful implementation of three CMS mandated requirements
- Directly responsible for all business office personnel including: hiring, disciplinary, and all business office employee training
- Designed and updated company website
- Primary responsibilities include: AR Management, timely reimbursement by all payors, contract negotiations, Medical Records, as well as continuing CMS compliance
6-10 years of experience
Responsible for daily operations of clinic business office, including managing a staff of six front desk, two billing, and three medical records personnel.
- Increased patient revenue by 17% over two year period
- Negotiated contracts with health insurance carriers, including 15-23% increases
- Manages daily schedules for five surgeons
- Responsible for physician credentialing and registration of CAQH
- Developed and implemented procedure and policies, including EMR implementation
- Responsible for financial reports and budgeting
6-10 years of experience
- Established Business Office and Patient Access departments for new facility, including writing training manuals for each job type
- Built and maintained computer software dictionaries and performed IT duties for financial department issues
- Surpassed revenue cycle key indicator goals with an average of 40 days in AR and 105% in collections
- Trained, coached and mentored staff to ensure smooth adoption of policies and procedures
- Partnered successfully with Medical Records to achieve prompt release of accounts for billing, and the CNO for changes in patient types per physician orders and ensure Milliman Care Guidelines were appropriate
- Developed Patient Access department incentive plan for up-front collections, which resulted in increased collections from 70% to 98% consistently
0-5 years of experience
Conducted new employee orientation to foster positive attitudes toward organizational objectives
- Advised managers on organizational policy matters and recommended necessary changes
- Responsible for organizing and directing all functions of the business office
- Managed accounts payable and receivables for Resident accounts and vendors
- Coordinated pay arrangements/Managed payroll
- Maintained personal files and kept records of vacation, sick, and holiday time
- Managed the residence receptionist and provided support to the front desk receptionist
0-5 years of experience
- Responsible for billing & collecting professional and facility fees from Commercial Insurance, Medicare, Medicaid, and Residents
- Advised residents/families of their financial obligation at the time of qualification and sets up mechanism for payment against patient balance prior to completion of service
- Gathered and analyzes A/R data and prepares timely reports on financial status of practice to present to the administrator and Corporate
- Maintained excellent customer service with patients, referring physicians, insurance contacts and co-workers, while supporting an environment of teamwork
- Researched all unpaid or partially paid claims. Resubmit denied claims (if applicable) for reconsideration of payment and/or appeal.
- Successful collected past due balances from residents and Managed Care companies, increasing A/R collection from 55% to 78%
0-5 years of experience
Communicated effectively with clinic managers and staff in regards to current and past accounts receivable
- Direct, train, mentor, and provide team building activities for seven patient account representatives
- Complete annual staff performance evaluations and assist staff in setting and achieving quarterly goals
- Successfully collected a debt of approximately $8,500 in previously uncollectable accounts
- Analyze data to improve procedures for clinics and business offices to work more effectively and efficiently
- Analyze and implement 3 improvement processes per year to improve the operations of the business office
- Streamlined DCR posting process to reduce lag time so that patient payments can be posted promptly and accurately
- Recognized with excellence in leadership the fourth quarter of 2012
0-5 years of experience
Responsible for Accounts Payable, Accounts Receivable, Payroll, ( HDSI software)
- Enter monthly ancillary charges, recorded payments in appropriate cash receipts journal
- Perform AP and AR month end close and balancing, Verified remittance advices of Medicaid reports
- Created and maintained all residents admissions information and facility financial files
- Maintained accurate daily and monthly census reports
- Responsible for aspects of Human Resource, supervised and trained clerical staff (when needed)
- Working knowledge of Admissions process, Medicare A and B
0-5 years of experience
- Managed, supervised, and trained staff of eight.
- Supported accounts payable, payroll, accounts receivables, collections, customer service, and month-end.
- Developed billing for private insurance, managed care, Medicaid, Hospice, Veterans Administration, Medicare, Evercare, and Hospice.
- Processed Medicaid and Medicare Applications.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
