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Business Support Resume Samples
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0-5 years of experience
Developed strategic recommendations for call center job performance goals in partnership with senior team members. Coordinated compliance and risk training requirements and solidified divisional business continuity preparedness.
- Created approved role-based goals for 2,000+ employees ahead of schedule.
- Reduced recordkeeping time by 80% after leveraging a spreadsheet application to create a new automated database process.
- Designed and produced monthly performance scorecards for seven division executives.
0-5 years of experience
Delivered operational reporting and performance analysis for purposes of strategic business decision making and forecasting.
- Project managed delivery of an operational performance metrics scorecard for call center agents supporting advanced business products for Enterprise customers.
- Drove automation and efficiencies that facilitated data-based strategic decision making and customer interaction through advance use of business intelligence tools, including Excel and Tableau.
- Successfully supported business needs by providing weekly, monthly and annual reports in addition to ad hoc reporting requests for senior leadership.
0-5 years of experience
Coached twelve sales representatives which led to 150% increase in sales
- Created an automated process to reconcile accounts to expedite data collection
- Analyzed key performance indicators and quarterly business reports to present to clients
- Elected chairman of the company’s activities committee which planned and executed events for 500 employees
10+ years of experience
Customer and Administrative support for two entities.
- Provided daily phone and email support to internal and external customers.
- [company name] in the integration of a new archiving system.
- Coordinated project plan for the migration of archived documents and files to a new archiving system.
- Updated and revised process documents regarding all tasks performed in the Business Support Department.
0-5 years of experience
- Provided client and customer service, sales support and promotional materials design.
- Improved effectiveness of administrative functions through collaborative work team approach.
- Generated Excel sales reports; enhanced CRM database using reporting and data analysis.
0-5 years of experience
- Analyzed and developed solutions for state-wide customer issues via telephone, email, and in person inquiries
- Implemented long-term customer care strategies to increase the number of service calls handled daily
- Used database software (Oracle) and ticket systems to track and provide customer care related to parts and vehicle information for customers and superiors
0-5 years of experience
Coordinate travel and accommodations for 1.3K customers attending onsite medical equipment and technology training programs annually. Handle reimbursement and expenses as well as extensive reporting requirements. Source and purchase supplies required for customer training. Respond to emergency situations, special needs and incident reporting. Collaborate with instructors, service team, 3rd-party vendors, cafeteria staff and security. Perform overall customer support.
- Gathered customer information, booked travel and hotels, ensuring accurate arrival and departure dates and any special circumstances were accommodated, coordinating with 3rd-party travel vendor.
- Arranged transportation to/from hotels and airport via shuttle, making sure groupings were accurate and timed for training.
- Handled payment details for accommodations and processed all necessary reimbursements to customers for out-of-pocket meal expenses, ensuring payment within 7-14 of submission.
- Greeted customers at start of training sessions, welcoming and answering any questions about arrangements for week.
- Processed Performance and Career Enhancement (PACE) certificates and continuing education credits upon completion of training programs, giving appropriate certifications to participants.
- Ensured compliance with State and Federal Sunshine Act guidelines by preparing report, including organizational capture and reporting of healthcare provider (HCP) expenses through the Aggregate Spend 360 system.
- Managed ordering of office supplies, lab supplies, and other training materials, ensuring product availability at lowest cost and enhancing successful training experience.
0-5 years of experience
Directs technical project teams through all phases and activities of the project life-cycle: manages project timelines, facilitates weekly and ad hoc meetings, prepares agendas and meeting minutes, collaborates with internal clients, including Marketing, Leadership, Legal, Contracting and Compliance to ensure appropriate business practices are utilized, and interacts with operational divisions within the Strategic Business Unit, including Enrollment & Billing, Sales and Service to gather accurate information that supports task completion.
- Monitor all phases for the Consumer Direct letter process and Non-ACA mailings to ensure all tasks and project milestone are completed, deadlines are met, risks are identified, and issues are resolved in a timely manner.
- Oversee the creation and update of the letter validation and approval SOP to prepare for 2018 ACA renewals.
- Collaborate with and serve as a liaison to upper level management, project managers and business owners and support staff to determine project goals and priorities.
- Prepare production documentation and reports: RADAR, Escalation, Letter Status, CDR issues and At a Glance dashboard; disseminate reports to various departments.
- Monitor the progress of CDR letters by researching and utilizing reports to provide updates and identify action items.
- Complete project tasks (e.g., letter validation, flowchart development, letter tracking, etc.) by utilizing document development, scheduling, letter generation, and workflow systems: PEGA WorkFlow Manager, Consumer Direct Writer, FileNet, Facets, MS Office Suite. Project Schedule/Visio.
6-10 years of experience
Lead evaluation, problem solving, decision-making, and implementation of Right from the Start Medicaid strategies on specific policies, emerging technologies, and special projects. Create training materials and provided regular information regarding system and business changes. Develops business specifications and present them to the technical team for system development.
- Develop flowcharts mapping the process for completing a back-log of 80,000 applications resulting in qualified families enrolled in Medical Assistance within three months
- Incorporate compliance of the National Voter Registration Act into day-to-day business by outlining procedures and conducting/coordinating quarterly site visits
- Resolve technical problems associated with all data broker applications that result in continuous flow in processing applications.
- Modify the original Document Imaging User Guide for RSM staff which is now used for training all new employees
- Move RSM productivity tracking from an antiquated production database to a robust web-based Production Log by providing business and operational specifications to technical developers
- Generate statewide ad hoc reports that were used to determine increase of staff and allocation of workload throughout Georgia
- Expose defects in the Integrated Eligibility System by writing test scripts for User Acceptance Testing that resulted in a successful deployment
0-5 years of experience
- Researched and identified potential consumer debt portfolios for purchase in Latin America region to present to senior management.
- Prepared sales presentations for potential clients to increase business penetration into new markets.
- Traveled to Latin America to meet with financial services clients that were interested in selling their consumer debt to the company.
- Provided operational support for accounting, legal, and business development areas associated with Latin American business entities of Asta Funding.
0-5 years of experience
- Maintained customer data files (Excel).
- Supported product sourcing and shipping.
- Reorganized customer database to increase search speed and ease of administration.
6-10 years of experience
Frequently interacted with clients at mid to upper levels of client organizations to deliver technical information to technical and non-technical contacts.
- Mentored/trained new or less seasoned analysts; documented processes, policies, technical notes for the team.
- Served as primary business/technical contact for clients in key verticals and proactively recommended service-based solutions to clients.
- Worked on multiple projects and process improvements.
- Handled post-promotion testing, on-call support for urgent requests (including afterhours support).
0-5 years of experience
Performs the administrative tasks necessary to support Sales, Operations and Corporate functions under the direct supervision of the Business Support Services Manager.
- Answer and route general line and sales phone calls to the appropriate contacts throughout the Division using Vista Point.
- Review, code and process misc. invoices in COR360 for the Division, work with Operations and Accounts Payable to ensure accuracy and timeliness in processing.
- Enter and maintain training records for each district within the Division. Responsible for monthly reconciliation, documentation and submission of the Division Working Fund report.
- Maintain and order office supplies as needed. Other duties and responsibilities as directed by management.
6-10 years of experience
Business Wireless Billing Support II
- Effectively communicate with varying levels of business via conference calls and email to resolve complex issues
- Demonstrate time management and analytical skills by successfully resolving multiple complex issues in a timely manner, facilitating productive conference calls, developing my career path and participating in fun company activities, while exceeding monthly and annual goals
- Exemplify problem solving skills by reviewing and interpreting business contracts, purchase orders and funding documents for set up accuracy
- Perform analysis of current customer costs and services to determine best marketing strategy to present to customer, increasing average revenue per user
- Provide staff and customer training to staff on the usage and methods of support on both Android and Apple phones
- Recruited by management, as a top performer, to join a specialized team to improve a process receiving negative feedback throughout the company. Acknowledged by executives for streamlining the process and enhancing the customer experience
0-5 years of experience
- Served on multiple community involvement committees (CMH, March Of Dimes, United Way)
- Analyzed reports to provide coaching supervisors with the tools to identify and motivate associates
- Wrote and provided correctives based on performance for coaching supervisors
- Direct contact with other parts or the business to create a more consistent message and alignment between supervisors and sites
- Promote associate enhancement through development plans and roundtables focused on individual career goals and talents
- Resolve client escalations on behalf of account managers and update processing errors to ensure a favorable client experience
0-5 years of experience
- Critical problem solving and solution seeking dealing with business and governmental customers on a one on one basis.
- Developed advanced out of the box solutions.
- Selected as SME for 2015
- While a SME worked on several projects at one time.
- Worked as SME New Hire Transition support.
0-5 years of experience
- Provided administrative support to Account Managers
- Completed 30+ New item forms per week for Vendors
- Created reports/presentations for multiple account managers
- Developed/executed advertising strategies with clients
- Gathered/analyzed data to provide clients with increased knowledge of their standing against competitors
- Networked/established relationships with outside vendors
- Organized information into appropriate databases
0-5 years of experience
- Prepares and validates fuel receipt weights
- Identifies discrepancies and ensures resolution
- Maintains accurate and timely documentation pertaining to fuel storage and usage in order to support and reduce inventory adjustments
- Required to understand the financial impact to each site by complying with the transport vendors’ demurrage contact. Reviews demurrage invoice submitted by the vendor to ensure its accuracy
- Ensures all documentation for coal recordkeeping is accurate, all discrepancies resolved, and all records prepared all times for IG audits
- Ensures timeliness of data entry, utilizes additional support as needed and provides backup for other sites within our organization as needed to ensure the timeliness of all sites
0-5 years of experience
- Administrator and coordinate customer Contracts for Ownership changes across all departments and local utilities and ensure systems are updated for data integrity purposes. Ensure all executed contracts are in place for billing purposes.
- Support and facilitate contract administration deal clearing functions and ensure compliance of SOX rules.
- Take ownership of documenting and maintaining all business support services stand operating procedures, ensuring compliance with SOX regulations, to include business process mapping when applicable.
- Maintain accurate data across CRM application in order to users execute business processes.
- Serve as a backup for the Business Analyst during times of heavy volume to ensure SLAs are maintained.
0-5 years of experience
- Authorized insurance for Aetna, Cenpatico, Children’s Health, Parkland Health and various other insurance companies
- Processed incoming mail
- Entered Mental Health assessments into the computer system
- Updated and corrected assessment issues when system did not automatically update
0-5 years of experience
- Support the technicians, acting as their backbone and as a liaison between the customer
- Invoicing, quoting, dispatching
- Ensure that the techs maintain ownership of stores and reported field issues and that the solutions are implemented in a timely manner.
- Share data and observe trends regarding product problems and possible improvements from direct field input or experience. Work with the business units to coordinate and implement long term solutions to field issues or product defects.
0-5 years of experience
- Gathered pricing comparison information and set up product demonstrations to change travel agency vendor; aided in selection of vendor.
- Assist staff with travel arrangement and booking.
- Update purchasing and travel policies and procedures then explain to staff.
- Manage vendor W-9’s, Certificate of Liability Insurance (COI), draft contracts, and amendment letters.
- Review and draft RFP/Q/B materials submitted by project manager and post to bids system.
- Coordinate quarterly staff events for team building across departments in organization.
0-5 years of experience
- Responsible for overseeing Business Support Analysts Team, ensuring customer demands are met in accordance to Budget Goals.
- Work closely with Sales Team tracking orders to ensure volume goals are met. Highlight risks to demand fulfillment with proposed solutions or contingency plans.
- Collaborate with Sales and Marketing to ensure orders are placed in time for product launches or special promotions.
- Provide Finance and Sales with Mid-Month forecast and projection of orders that will invoice every month (Month, Quarter and Year End Landing)
0-5 years of experience
- Process reports and communicate findings to various departments.
- Verified product sensitive information to assist quality assurance with correct products to be shipped.
- Utilized SAP to create and revise customer accounts and maintain accounts within customer master database.
- Participated in and assisted in establishing SOX standards for multiple facets of the business model
0-5 years of experience
- Data entry for 12 activities for physicians with 1 AMA PRA Category 1 Credit and other healthcare professionals for attendance.
- Collaborate and communicate with planners regularly and effectively.
- Organize Annual Evaluations and schedule site visits to seven different hospitals.
- Log all non-compliance issues.
- Pharmacy credit admin support.
0-5 years of experience
Business Support II
- Provide customer service support to the unit to ensure all clerical tasks are completed in order to achieve billing requirements.
- Responsible for registering and admitting patients.
- Review financial assessments for insurance coverage and compliance.
- Complete daily reports.
0-5 years of experience
- Provide support to a government customers Psychological Assessment Services branch.
- Data management: entering and maintaining spreadsheets, databases and other systems of record while ensuring accuracy in data entry.
- Transcription: transcribing psychological reports from tape to electronic reports.
- Case management: managing the flow of cases through the office.
0-5 years of experience
Report to Manager
- Review Backgrounds for new hires in the Secure Hire Department
- Communicate effectively with several hiring agencies
- Work with management of different departments to quickly process new hire applications
- Implement new systems and processes from third party software provider
- Carefully review background checks, escalate risks to appropriate departments
- Utilize Microsoft Excel for a daily log of new hires
0-5 years of experience
- Upgraded 338 users out of 435 from Office 2013 to Office 2016 via System Center(SCCM)
- Troubleshoot issues related to Skype for Business implementation on end user devices/ workstations using remote tools
- Provide verbal and written reports of project progress, issues, and documented resolutions to be used by the desktop support team
0-5 years of experience
Business Services Support Professional (BSSP)
- Troubleshooting issues related to various Comcast services, products, and billing
- Customer service and finding tailored solutions to meet a client’s individual needs
- Escalation through proper channels for unresolved issues related to service or billing
- Ability to work as part of a team to meet common goals
0-5 years of experience
- Provide business support and administrative functions to Internal and external customers and vendors
- Review and/or audits documents and forms for appropriateness and accuracy.
- Corresponds with Customers, Employees and Vendors via verbal, electronic and written communication
- Maintain records and files for the department and assuring that documentation is entered and processed in a timely and accurate manner
0-5 years of experience
- Responsible for the completion of all endorsements, cancellations and Broker of Record changes daily to meet service level agreements.
- Complete all data entry and attachments with speed and accuracy, as well as track and record daily work assignments
- Interact with agents and insured clients via in/outbound calls, and provide exceptional service to them by following SAIS policies and procedures
- Accountable to follow up on all requests for information
0-5 years of experience
- Develop, Test and Deploy applications and Business Tools for the FOREX industry.
- Automate Business Metrics, Design and Deploy FIX Protocol Trade Investigation Tools
- Provide technical support for FOREX Brokers, Institutional Clients and Retail Traders.
- Maintain company website for news releases, CFD Expirations and holiday calendar updates
- Monitor the news wire services in order to minimize Company’s Risk Exposure
0-5 years of experience
- SAP HRIS Support: Generates SAP & BI Reports for Business Needs for DS&C weekly
- Primary business support to HR Business Partners (generating SAP/BI reports as needed/Assist with Employee/Management
- Facilitates employee changes/terminations to HR Information Management for quick processing
- Manager for all DS&C LTD employees (tracking of time in LTD/processes change & terminations for employees while out on LTD/ Familiar with and uses MDT to process these transactions)
- Performance Management Process administrator for DS&C
0-5 years of experience
- Coordinate on-board and out-processing procedures
- Initiate U.S. Department of Commerce security investigation
- Maintain sensitive employee personnel files
- Coordinate issuance of Common Access Card (CAC)
- Manage logical requests for High Performance Computing System
- Coordinate foreign national visitor and guest procedures for GFDL and the RDHPCS program.
0-5 years of experience
Director of Business & Account Manager
- Work as a Liaison between Subcontractors and Retail Clients
- Conduct Background checks on Corporations & Subcontractors to ensure that all Companies are compliant within each State’s Security Guidelines, and reach out to Subcontractors when their legal documents expire in order to ensure that such guidelines are followed
- Schedule executive meetings; travel plans; luncheons; update Executive Staffs calendars, schedule conference calls and meetings for President and Vice President of Private Investigation Company (Homeland Security Operations)
- Monitor all Subcontractors Activities via Valiant/Vision program to confirm that all Guards are on their assigned Post
- Always a “Team- Player” with assisting Co-workers on fast-paced days, in preparing Confidential documents and presentations for Clients and Prospect; while answering incoming calls and emails received from clients when the need arise, and completing all assigned work by the end of the day
- Assist Senior Executive Secretary in preparing documents and presentations for Potential New Business dealings
- Conduct market research for all VP’s in order to assist in making important business decisions.
- Manage Office when CEO’s are away
0-5 years of experience
- Work with Management to develop skills and identify additional training opportunities and improvements
- Effectively support team/units by answering questions and providing real time support to trainees as needed
- Actively trains employees in policies and procedures relative to the department’s needs
- Hold interviews for open positions within department
- Conduct training to new hires and update existing employees with new policies and procedures
- Provide administrative support on audit specific training, professional development and employee based initiatives and the day to day administration and operation of the team
- Coordinate with management to determine audit role alignment for enterprise, regulatory required training, facilitation of team routines related learning and development activities
0-5 years of experience
- Supervise the personnel aspects of the department including assisting in interviewing and hiring of support staff
- Prepare all HR related documents, including staff hiring forms, new hire paperwork, ePAF’s, JED’s, PCE’s, and payroll for bi-weekly and monthly employees
- Assist in academic recruiting process for department
- Evaluate, train, coach, and review performance and discipline staff
- Assist in budget preparation, status reports, and financial statements within the department
- Monitor support staff to insure compliance with fiscal and HR policies/procedures for One card purchases and travel
- Coordinate Medical Student rotations during their 3rd or 4th year of medical school
- Provide back up to our Residency Coordinator for the department of Radiology
0-5 years of experience
- Support Specialist Department Administrators/Cataloguer/Business Coordinator with a variety of administrative tasks
- Liaise with Specialist departments and Art Transport to arrange Property pickup and shipment for incoming property for sale
- Liaise with Accounts Payable regarding sale-related Purchase Order receipting and follow up
- Process Temporary Releases, Site Transfers and Catalogue Mailing
0-5 years of experience
- Assign and set up work records for the Regulatory Compliance Implementation team
- Create new Quality Assurance Testing
- Maintain Quality Assurance Testing for the MVSO division and update as requested.
- Report items of Risk to the corporation
0-5 years of experience
- Provide support to customers through the remedy system and email to improve product resolution
- Analyze data to identify root cause and implement resolution, working collaboratively with cross functional team to improve existing processes
- Communicate opportunity patterns and recommend actions to the Replenishment Manager for product flow into the Distribution Centers and Stores
0-5 years of experience
- Full business support function for the sales team (includes: projects, sample orders, & budgeting)
- White spot analysis, supporting the sales team to identify new areas of growth and expanding the customer base.
- Order management, fully responsible for handling export orders to Dubai and Russia.
0-5 years of experience
- Daily loan support for all company customers via inbound phone calls, email, and in person for all company systems and software.
- Creation of technical documentation, system documentation, “how to” guides, and self-help references.
- Assists in the coordination of the adoption of new business procedures resulting from system improvements, through the development of documentation, training, and communication plans.
- Interacts with business end-users in all phases of support activities.
- Collecting, collating and carrying out complex data analysis in support of management
- Manipulating, cleansing & processing data using Excel
- Manage the planning and development of design and procedures for metrics reports
- Assisted in developing updated procedures that include new ways for employees to approach several significant business processes.
0-5 years of experience
- Strategize, create and manage all relevant Communications for Global Risk Analytics population of over 750 employees
- Manage Global Risk Analytics group email box and LOB wide email distribution groups
- Track and manage Mandatory training process for GRA, produce and distribute metrics to leadership team and business support partners, draft and send all communications surrounding mandatory training.
- Process design and execution for LOB wide communications suite including Wiki, SharePoint, Calendar and MI Org Tool
- Space management and Business Continuity liaison with centralized Risk team, attend meetings and give input as needed
- Coordinate and plan various GRA meetings via telepresence and WebEx, manage invites, logistics and content
- Partner with GRA leaders to determine appropriate speakers and content for quarterly Knowledge Share WebEx meeting, send invites to GRA population, conduct prep calls with speakers to ensure flawless event execution and lead call
- Design, organize, test and distribute Business Continuity Grab and Go document for GRA leadership team use
- Plan and coordinate various events for GRA including recognition lunches, QCOM Forum, and various networking events
- Member of GRA ESAT team, assist with newsletter content, ESAT initiatives and events
0-5 years of experience
- Handle both inbound and outbound calls
- Provide customer with service information
- Live Chat
- Managed customer by phone and responds to emails
- Booked appointments for customers/enter new customers in system
- Escalated priority issues/create tickets
10+ years of experience
- Travel Coordinator
- Travel and Non-Travel reimbursements (T&E)
- Building Coordinator
- Reconcile monthly – University Pro-Card
- Communicate/interact with departments and vendors
- Reconcile PeopleSoft Accounts (38-Dept Id’s)
- CRR/Deposits
0-5 years of experience
- Experience with Active Directory where I managed user account passwords and user access and fixed bugs.
- Experience with Supporting the mission critical Closing Insight portal, Settlement Agents registrations and settlement agents’ collaboration with the lenders on closing loans hence conforming with the TRID laws.
- Experience with TFS.
- Generated ad-hoc reports, sub-reports, drill-down reports, drill-through reports and parameterized reports to provide visible data for data analysts and business using SSRS.
- Created Stored Procedures, user-defined functions, views for handling business logic and functionality such as Email Alerts, Data Extracts build-in Excel.
- Ability to model and develop extract, transform, and load programs.
- Experience with SQL databases in executing queries against the database, retrieving data from the database, inserting, updating and deleting records from the database, created new tables, stored procedures and views in the database, set permissions on tables, stored procedures and views
- Experience working with Chase, WellsFargo, Bank of America, USAA, TD Bank, Union Bank, Flag Star, Stearns Lending
6-10 years of experience
- Team member supporting Business Intelligence for Roche Diabetes Care
- Demonstrate strong technical skills analyzing relational databases; constructing delivery of reports such as dashboards for analysis and decision making by various departments; as well as ad hoc reporting for daily use
- Facilitate with departmental stakeholders to collect business requirements
- Gather and analyze data and business needs, develop, design, test, and deliver reports from multiple sources
- Identify and interpret business and operational issues; develop recommendations to solve issues related to business operations
- Collaborate with Business Units and IT to gather business and technical requirements
- Assist with development and testing of new reports and applications as required
- Design and deliver reports to meet business needs
- Develop documentation to support all reports
- Support the mission and vision of Roche Health Solutions and IT Department
0-5 years of experience
- Installation and support of a top rated resource management software
- Assist third party developers to troubleshoot and make better use of Millennium SDK
- Stage test environments for third party development teams
- Troubleshoot networking issues as they pertain to Millennium
- Advanced remote access feature consultation and setup (Microsoft Remote Desktop, Remote App, Azure)
- Assist with web hosting/design (SSL, A-Record, C-Name, DDNS)
- Escalation path for in depth technical questions
- Provide hardware evaluation and consultation
- Train users on software and teach best practices with the client’s business model in mind
0-5 years of experience
- Logistics/Packaging Procurement Management of Customer Accounts in Automotive and Industrial Industry
- Facilitator of multiple Customer web based portals
- Utilizes both Excel spreadsheets as well as internal data base to report warehouse stock and sales reports.
- Assists Project Managers with Packaging/Logistics volatile situations
- Manages all Customer ordering needs and special circumstances as they arise.
- Coordinates all Transportation for Customer needs based on assigned incoterms
- Oversees procedures/policies and practices for multiple warehouses in multiple States.
- Review and submit weekly/monthly Sales and Warehousing reports to Corporate Executives
- Facilitates support to Office Staff and Executives Daily.
- Effectively manages deadlines, project priorities and Customer needs.
Business Operations Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
