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Additional Business Operations Resume Samples
Change Management Specialist Resume Samples
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0-5 years of experience
- Introduced Organizational Change Management to the company. Partnered the company’s senior leadership to design, develop and implement the company’s Organizational Change Management, training, and internal communications strategies.
- Created the company’s OCM framework for deploying project specific OCM plans including sponsor roadmaps, stakeholder and resistance management plans, and communications, and knowledge transfer plans.
- Led the effort to implement Organizational Change Management as a competency within the facility through the deployment of a change agent network.
- Led OCM initiatives for PMO sponsored projects including SAP core, Delmia, a SharePoint upgrade, and the deployment of the company’s learning management system.
- Served as the SharePoint administrator for the Business Transformation and Integration business unit
0-5 years of experience
- Communicated proficiently and effectively to both external customers and internal staff to help understand future impacting events and any inquires associated
- Processed and notified customers of upcoming impacts to their services due to maintenance
- Reviewed scope of future scheduled maintenances to help communicate and deliver a clear, accurate, and concise message to the customer.
0-5 years of experience
- Responsibilities included managing device assessments, workflow meetings/assessments, and collaborating closely with hospital leadership to ensure successful implementation.
- Managed inpatient change management workplan that consisted of over 1,400 tasks and responsibilities.
- Individually provided over 1,000 hours of [company name] activation support with broad knowledge to support best practice.
0-5 years of experience
- Program Manager for key account. Managed Negotiated contracts with outside providers to minimize costs to the company and customers. Led sitewide Continuous Improvement Initiative, including the development of balanced KPI and carrier scorecard, resulting in a gainshare revenue increase of 7%.
- Managed payments to a diverse pool of oilfield services carriers, average days to pay cut in half through process improvements, carrier education initiatives, exception analysis and compliance reporting.
- Certified in DHL internal Change Management curriculum, which includes stakeholder analysis, gaining buy-in by creating a shared vision and planning for various points along the change curve to successfully implement needed change.
- Developed and presented materials for new business pursuits, cost models and internal dashboards.
- Responsible for Budgeting, forecasting and full P/L for 300MM annual spend, adhoc trend analysis to support accruals and projections.
0-5 years of experience
- Executed CM function for software configuration control process.
- Support in developing, and implementing CM procedures, and monitoring reporting on product deliverables.
- Lead efforts with tracking and resolving problems related to process, tools and software baselines.
- Coordinated, facilitated and participated in Change Control Boards (CCBs)
- Provided training and documentation to Application Developer on the CM process method.
- Assured software baseline integrity through audits and maintenance of configuration and Management Database.
- Managed software deployments for U.S posts around the world.
- Applied clients with proper documents to review before a new release goes live through the SDLC process.
- Developed and enforce CM processes, policies and Standard Operating Procedures (SOPs).