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Implementation Specialist Resume Samples
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0-5 years of experience
Technical lead for a 16 member team who engaged in post-sales projects to implement commercial loan origination software
- Participated in onsite meetings with clientele throughout the project cycle and into support
- Conducted end user training, database administration, and web server configuration as the software back end subject matter expert
- Configured and reengineered software to fit the needs and wants of the customer
- Analyzed, updated, and improved internal/external knowledge base guides and technical
0-5 years of experience
Designed Business Intelligence reports for front end user and back office purposes, according to client specifications using Active Reports and C#.
- Executed data base scripts in support of client systems using Microsoft SQL Server, T-SQL.
- Designed and implemented new functionality within data intensive applications.
- Performed data import and data transformation activities.
- Solved recurring issues, documenting and promoting best current practices
- Implemented features, providing technical expertise and training, and facilitating knowledge transfer to new clients.
- Liaison between Developers, Business Analysts and clients, resolving business and technical challenges for successful transition to client led systems.
10+ years of experience
Assisted client with their plan design on product fundamental and interpretation of plan features
- Managed conversion projects of multiple 401(k) plans within specified time parameters
- Coordinated the receipt of and review of conversion assets and participant records to ensure accuracy
- Ensured successful implementation of plans through coordination with external sources and internal department personnel
- Monitored and limited financial liablities caused by market value adjustments
- Clarified IRS and DOL regulation to clients and financial consultants
- Explained impact of ADP/ACP non-discrimination, top-heavy, 415, 402(g) testing
- Educated employers as to their fiduciary responsibilities
- Trained new employess on department procedures and software systems
6-10 years of experience
Lead of one of the teams accountable for implementing a home grown system developed to better control airline catering functions.
- Develop standards that will be used in the 36 kitchens in which the system will be implemented.
- Successful Implementation of the system in the assigned kitchens.
- Assist kitchen’s management in obtaining operational and financial benefits through the use of the system.
- Support users and super users during the implementation phase and post implementation.
- Develop customized procedures on system use by role.
- Designed a web base tool to support new employees during system training.
0-5 years of experience
Responsible for equipping individual ministry sites with IT hardware, configuration, desktop support and training.
- Consulted with ministry site principals to setup locations from start to finish and never exceeded budget.
- Taught computer literacy and internet security classes at various locations to groups coordinated by the ministry.
- Completed office setup and provides support for eleven individual ministry sites across the east coast.
0-5 years of experience
Managed multiple ongoing client implementations balancing priorities as needed.
- Configuration and QA testing of secure, web-based solutions.
- Executed pre-deployment virtual training and database preparation.
- Developed and delivered training agenda for EA (early adopter) client project.
- Conducted multi-day onsite training and support for implementation.
0-5 years of experience
Review and evaluate multiple software systems to better manage financial operations.
- Oversee accurate, timely, and successful achievement of milestones through implantation cycle.
- Instruct and advise employees on software protocol.
- Implemented new financial systems that streamlined the accounting process and increased productivity.
0-5 years of experience
- Provided online demonstrations, training, and support for new and existing customers on our online ordering platform
- Implemented and maintained ecommerce environments for Health Systems exceeding 500k yearly revenue
- Completed special ad-hoc reporting upon request
- Performed demonstrations, installed, and implemented inventory systems based upon client needs
0-5 years of experience
Proficiently manage technical projects for a portfolio of clients in high education through the implementation of software such as SQL, XML Coding, and SharePoint.
- Created Process flows utilizing Waterfall Project Methodology for outlines to complete projects in a timely and efficient manner.
- Documented known issues and prepared solutions to Project Manager for more efficient work flow
- Design and effectively lead implementation strategy based on institutional structure and departmental needs.
- Preparing effective interface test plans, conducting testing of system, and maintaining records of all clinical tests performed on client applications.
- Collaborating by communicating successfully with various teams to validate all software processes and performing upgrades to software applications.
- Troubleshooting with SQL, and XML coding for problem solving application.
6-10 years of experience
- Developed SQL Server Integration Services packages for client data migration from Client’s data source to new SQL server account.
- Designed and implemented third party payroll/ benefit feeds using SQL Stored Procedures, Stored SSIS packages and scheduled through the Tidal Software Enterprise Scheduler.
- Applied custom modifications to existing application by modifying and creating JavaScripts, XSLT, and Visual Basic business rules.
- Created custom reports through Crystal Reports and SQL report Manager.
- Researched programming and data integrity issues through customer service assigned cases.
0-5 years of experience
Responsible for funding management of Federal Government customer for wireless phone service
- Composed quotes on both proactive and reactive basis
- Reviewed funding documents for accuracy before storing online
- Maintained database in Sharepoint
0-5 years of experience
Promoted client retention by providing customer support, timely and accurate payroll processing and account
reconciliation
- Worked within team environment to ensure quarterly and annual filing deadlines were met
- Processed adjustments for client/CPA accounts.
- Researched and reconciled complex errors within ADP payroll and tax systems
- Provided support to new associates needing assistance in understanding ADP processes, protocols and procedures
0-5 years of experience
- Served as Lead Implementation Representative to Implementation team by resolving complex issues, including all areas pertaining to Service Center operations.
- Managed the implementation process for the firm, and their clients, for the lifecycle of the relationship.
- Performed thorough analysis and set client expectations for full conversion of wholesaler and/or CPA’s client base.
- Ensured accurate and complete set up including balanced reconciliation of prior Full Level Tax or FLT data.
- Trained payroll coordinators of CPA/payroll firms on proprietary application including in depth coverage of the online Support site.
- Collaborated with technical support and/or other internal departments to ensure total client satisfaction to increase revenue margins.
0-5 years of experience
Oversees accurate, timely and successful installation and conversion of ADP product solutions through the entire implementations cycle.
- Provides technical assistance and client support in the beginning stages of payroll processes.
- Liaises with other ADP departments for sales opportunities or problem solutions.
- Provide training to first time users of ADP payroll products.
- Ensures products are configured and/or adapted to meet each client’s needs.
6-10 years of experience
Convert clients from their existing payroll system to the ADP RUN web-based application.
- Work with clients to ensure accuracy of payrolls.
- Implement an average of 15 new clients weekly and process additional payrolls for established client base
- Follow up on emails and calls from established and new clients regarding payroll, tax, and invoice issues
- Responsible for the overall implementation of the product and satisfaction of the client.
- Provide ongoing support to Sales and Management
- Participate in various committees promoting team building
0-5 years of experience
Guide medical personnel (physicians, billers, coders) through the implementation period
- Assist medical personnel with enrollment agreements for payers
- Train medical personnel on the claims management product
- Support medical personnel on the product for the 30-45 day implementation period
- Troubleshoot any issues with medical claims when uploaded into the claims management system
- Assist with medical personnel with EDI of their insurance claims
Implementation Specialist Duties and Responsibilities
In order to ensure that each client’s system is properly adjusted and deployed, Implementation Specialists perform a wide array of tasks. We analyzed a number of online job postings to identify these core duties and responsibilities.
Initiate Implementation Once a sales representative has successfully gotten a new client on board, the Implementation Specialist is responsible for acting as the primary point of contact for that client. And, since the client should never be left hanging, it’s important that the Implementation Specialist initiates the implementation process as quickly as possible.
Assess Client Needs Once a client’s new system is set up and ready to go, the Implementation Specialist needs to talk with the client to get a detailed picture of what the client wants, needs and desires. For example, one client might have purchased their new system in order to save time and money, while another might have purchased the same system with the primary goal of improving their cybersecurity. For this reason, it’s crucial that the Implementation Specialist identify the unique priorities of each client.
Customize the System After identifying a client’s main goals, the Implementation Specialist will need to use that information to customize the client’s system to suit their individual needs. This typically involves tasks such as importing preexisting client data, designing custom interfaces, modifying metrics and creating custom reports.
Demonstrate and Train When a client’s new system has been properly customized, it’s up the Implementation Specialist to demonstrate the system and its features. If the client likes what they see, the Implementation Specialist will then move forward with teaching the client how to use their new system.
Install the System Now that the client has seen the finished product and has learned how to use it, the Implementation Specialist needs to perform the technical task of actually installing the system and all its necessary components.
Implementation Specialist Skills
Successful Implementation Specialists are detail-oriented, results-driven individuals who will do whatever it takes to meet a client’s needs. They are just as adept at solving complicated technical problems as they are at conversing with clients, and they always maintain an air of professionalism. In addition to these general skills and personality traits, employers are looking for Implementation Specialists with the following skills:
- Customer Service – Since such a large chunk of an Implementation Specialist’s time will be spent directly interacting with clients, it’s important for them to have excellent customer service skills.
- Extensive Technical Knowledge – In order to be able to meet each client’s needs and install each system correctly, Implementation Specialists need to have a great deal of technical knowledge and experience.
- Troubleshooting – During the process of setting up a new system, at least a couple things are bound to go wrong. Because of this, Implementation Specialists need to be good problem solvers.
- Interpersonal Skills – Since setting up a new system will demand the efforts of an entire team, Implementation Specialists need to be able to effectively communicate and work with that team.
- Ability to Multitask – The goal of providing good customer service is to make each client feel like they’re the only customer that matters. If an Implementation Specialist is able to multitask and juggle different projects simultaneously, they’ll be able to achieve that.
Implementation Specialist Salary
According to findings published by the Bureau of Labor Statistics, Computer User Support Specialists, which includes Implementation Specialists, make an average annual salary of $48,620 per year. The lowest ten percent earn $28,990, while the highest-paid earn as much as $81,260 or more. Implementation Specialists in the District of Columbia, Massachusetts and California enjoy the highest median salary in the United States, making $60,500, $58,900 and $57,700 per year, respectively.
Additional Implementation Specialist Resources
We put together this list of resources to help you continue exploring your career as an Implementation Specialist.
SaaStr – This massive library of articles touches on nearly every SaaS-related topic imaginable.
Computer Weekly – The latest news, videos, blogs, articles, reports and photos having to do with technology.
Tomasz Tunguz – Tomasz Tunguz is an investor in SaaS companies, and he writes data-driven posts about some of the biggest issues faced by SaaS startups.
CompTIA – CompTIA offers IT certification as well as events, training and conferences for IT professionals.
Association of Information Technology Professionals – The AITP provides its members with regional chapters, weekly newsletters, monthly webinars, a career center and various discounts.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
