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How to Format a Key Account Manager Resume
A resume format is the way you organize the parts of your resume. The three most common resume formats are chronological, functional and combination.
Each type of format puts the spotlight on your skills, experience or both. Choosing the right format will depend on your years of experience or skill sets. For seasoned candidates, the chronological resume format showcases their work experience first. While those that are just starting in the workforce or have career gaps can highlight their skills, education and volunteer work with a functional resume.
Let’s take a look at two job candidates. Even though they have similar skill sets, they have different career trajectories. The first candidate shows years of work history, while the second candidate shows signs of job hopping.
The first candidate shows 20 years of employment by using a chronological resume. The second candidate will benefit best from a functional resume.
Chronological Resume
- 32 years in workforce
- 20 years at this job
- BA Communication
Work Experience
Key Account Manager, Targetted Communications
February 1992- Present, Tampa, FL
- Top performer in the district for the past five years, achieving over 100% of annual quota.
- Grew market share in an environment with declining market shares
- Developed Hispanic marketing programs that grew market share on four key brands with double digit growth.
Functional Resume
- 1 years in workforce
- 3 months in current job
- BS Microbiology
Professional Skills
Key Account Manager Skills
- Awarded 2012 Top Sales Representative of the Year.
- Responsible for calling on 16 national account locations, ensuring execution of corporate promotions, product trainings and plan-o-grams.
- Recognized for sales performance in 2011 and promoted to key account manager.
Sales Skills
- Awarded 2010 Top Sales Representative of the Year.
- Exceeded my territory goal by $1 million in 2010.
- Achieved a 1000% growth in 2010 in service orders over the previous year.
Key Account Manager Resume Samples
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0-5 years of experience
Utilize broad scope of industry knowledge toward leading forward-thinking account operations, including recruiting and managing top-performing sales representatives nationally and internationally while liaising among large-scale customers.
- Successfully opened up six major mass merchant retail accounts.
- Increased business with existing accounts by 20%+ by having new products ordered.
- Spearheaded opening of a new wholesaler and doubled amount of sales within first 8 months of employment.
0-5 years of experience
Responsible for selling cellular biology services and products to key pharmaceutical
accounts.
- Promoted to Service Specialist position in 2013.
- Awarded 2012 Top Sales Representative of the Year.
- Achieved 103.2% performance to plan in 2012.
- Recognized for sales performance in 2011 and promoted to Key Account Manager.
- Awarded 2010 Top Sales Representative of the Year.
- Exceeded my territory goal by $1 million in 2010.
- Achieved a 1000% growth in 2010 in the service orders over previous year.
0-5 years of experience
Managed territory consisting of 5 Key and Direct Buy Accounts as well as 24 other independent accounts totaling over $5MM in sales in KY, Ohio, WV, and TN.
- Responsible for calling on 16 National Account locations ensuring execution of corporate promotions, product trainings and plan-o-grams.
- Expanded area sales by 8% through new product penetration and distributor collaboration.
- Improved and enhanced previously damaged relationship with key customer recovering $16K in lost sales.
- Managed marketing funds regularly coming within budget.
0-5 years of experience
As the Key Account Manager for the country of Mexico I created, led and completed many projects to streamline all operational aspects for our products division.
- Supported an annual budget of $12m for Mexico. Forecasted monthly sales based on quotes and previous sales and worked with Sales Management to achieve budgets.
- Managed all aspects of country’s account business dealings i.e. contract management, orders, quotes and worked closely with business managers, CEO’s and general operations as key contact person.
- Act as a liaison between Customer Service, Sales, Logistics, and Product Development in managing day to day operations of Mexico.
- Successfully trained all new employees in Mexico for the products division on all operational, sales and customer service facets.
10+ years of experience
- Top performer in District past 5 years achieving over 100% of annual quota (strategic planning). (FY’11=109%)
- Grow market share in an environment with declining market shares. (category leadership)
- Developed Hispanic marketing programs for local Hispanic format that grew market share on 4 key brands with double digit growth.
- Successfully worked with cross functional departments (accounting, finance, logistics, customer service) to aid customer through bankruptcy issues to experience minimal disruption in retail distribution and inventory. (collaboration)
- Presented and implemented successful “telemarketing sales program”. Increased customer in-store merchandising by $603,000 gross sales within 12 months. (accountability)
0-5 years of experience
Managed all packaging accounts in North America for global polyamide manufacturer.
- Developed new business at existing customers and cultivated new customers in converting processes including injection and blow molding, extrusion, blown and cast film.
- Sold volume equal to one third of plant capacity and $28MM annually.
- Investigated and resolved customer complaints.
- Developed new applications at new and existing customers.
6-10 years of experience
Responsible for managing sales growth with in key National accounts as well as managing relationships with Regional and Distributor accounts.
- Effectively launched new products including vertical launch and new account development achieving dealer growth.
- Consistently exceeded sales budget and goals
- Created detailed sales forecasts for the dealer network to be utilized by senior sales managers and product managers.
- Established strong dealer relationships to gain preferred product positioning and provide business and marketing council to ensure the maximum sales potential.
10+ years of experience
Accountable for developing, maximizing and maintaining long term relationship with potential and existing clients in order to enhance customer satisfaction, customer retention, and company sales. Assessed the types of services and products the clients need in order to ensure their satisfaction. Prepared reports on market analysis, competitor analysis, and market trends. Managed and provided assistance in managing and maintaining accounts of strategic clients.
- Successfully maintained HIV portfolio market share in immunology government clinics
- Designed and delivered product presentations
- Develop the Caribbean Territory business
- Executed successful program launches and region sales strategies
- Successfully grew sales in 20% in Specialty Pharmacies and 13% in Wholesalers
- Liaison between Specialty Pharmacies and Payers
- Produced yearly sales growth of all brands that exceeded $101.8M
0-5 years of experience
K-12 School Specialist
- Promoted to K-12 Key Account Manager
- Identified prospective customers using lead generating methods, & managed a portfolio of 40 accounts while consistently reaching sales goals and targets.
- Recognized promotional programs to optimize sales revenue
- Recorded all information into CRM; as well as, lead office representative for CRM
Business Operations Cover Letter Examples
Key Account Manager Resume FAQ.
What is the role of a key account manager?
An account managers role is to find and retain potential customers. Once they engage with the customers, they have to feed into these key relationships.
They have to be strategic in order to keep bringing in new opportunities for the company. Account managers are a key element for the company’s success. They impact sales and revenue.
Retaining customers is part of their daily challenge. This keeps revenue margins high and helps the company remain competitive.
What skills do you need to be a key account manager?
Active listening and time management add value to an account manager. Because account managers work to build long-term, strategic partnerships, having sociable skills and relationship building are necessary skills to be the best.
Another strong set of skills is written and verbal communication. Account management requires constant communication with potential clients and the general public. This includes constant written and verbal interactions via email, social media platforms and in-person presentations.
Account management also involves lots of multitasking. A strong account manager should be able to handle multiple clients, calling and following up as well as coordinating meetings and presentations simultaneously.
What is the difference between an account manager and a key account manager?
Account managers oversee account teams and their clients. An account manager has the skills to create brand loyalty.
They focus on their client needs by managing the communication between a client and the internal project team. Account managers are also key negotiators in order to avoid losing business and clients.
On the other hand, key account managers focus on large accounts. For this reason, they are assigned to work with clients that generate a large percentage of profit margins.
They usually report directly to senior-level management. Key account managers are responsible for:
- Nurturing and retaining VIP clients.
- Expanding contracts with existing clients
- Creating solutions to avoid revenue loss
- Insuring that their client receives high-quality services
- Reporting progress and sales forecasts
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
