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Management Assistant Resume Samples
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0-5 years of experience
Collected deposit and payment and recorded credit charges
- Reviewed and analyzed reports, financial statements and billing
- Implemented direct communication process with clients to ensure to 100% satisfaction with company experience, utilize feedback to continuously improve processes.
- Grew the number of wholesale accounts by displacing the competition and providing superior customer service.
- Developed overall branch business and operational strategy
- Inspected and adjusted rental items to meet needs of customer
- Reserves items for requested time and kept record of items rented
0-5 years of experience
Assisted daily rental planning, branch operational management, customer satisfaction ratings and marketing to key accounts
- Tracked and reported all sales figures and fleet growth statistics on a weekly basis
- Top-five sales representative for eight consecutive months, attended four recognition dinners honoring top performers in the Greater-Cincinnati area
- Boosted B2B relations acting as branch’s Business Corporate Account Manager (BCAM)
- Trained new employees and interns on sales techniques and communication effectiveness
0-5 years of experience
Utilized Web Content Management System (Drupal) to enter corresponding data into the system
- Integrated websites with existing applications on campus or third-party/open- source platforms
- Collaborated with the video team to develop processes when adding videos and the Marketing Director to create deals landing pages
- Created training material to reference throughout the weeks
- Developed processes and naming conventions for all additional content
- Migrated existing website content to new site
- Achieved milestones in timely manner
0-5 years of experience
Managed program schedules to ensure proper tracking and helped determine need for resource allocations.
- Developed cost management log to efficiently track actual charges against budget to meet reporting goals and plan future monthly budget usage.
- Developed department-wide resource loading profile and head count portfolio to determine current and future resource needs.
- Acted as customer point of contact for schedule and data item collaboration.
- Assisted with developing material for and presenting weekly customer Program Management Reviews and internal Contract Status Reviews.
- Maintained and reported department sales forecast to high level management.
- Assisted with managing program risk, including technical and contractual related risks.
10+ years of experience
Handled heavy flow of incoming calls and promptly forwarded them to appropriate staff
- Responsible for the department staff minutes and assisted with all other administrative duties
- Coordinated the Utilization Management Committee once a month
- Compiled and updated Insurance Denial Management data/logs required for department tracking purposes
- Operated office machines and scheduled maintenance calls as needed
- Communicated with individual community members to provide service referrals which included Support groups, Health programs, Live-in and Homemaker assistance
- Organized, sorted and assigned mail distribution
- Created and updated forms used by the department
- Helped plan and organized department functions
- Served as translator (Spanish) for patients/families
- Received the Key Contributor Award for five consecutive years for positive work ethic, excellent customer service and ability to learn and master new concepts
0-5 years of experience
Performed financial system audits for various clients including financial institutions and not for profit entities
- Prepared audit reports for review by internal and external parties
- Specialized in the review of financial system security and regulations such as NCUA, HIPAA, PCI, and SOX
- Interacted with clients face to face, via telephone, and other digital media to obtain required supporting documents
- Reviewed and audited documents to ensure completeness, relevance, and accuracy for the required objective
- Maintained stringent schedules to ensure all documents were received, reviewed and processed in a timely manner
- Worked with management to create audit plans
0-5 years of experience
- Completed the Management Trainee Program by meeting sales goals and passing two examinations.
- Supervised and trained employees in administrative functions, daily operations, and sales.
- Forecast cars available daily and weekly to ensure 93% occupancy.
- Implemented strategies to improve office processes, customer service, and team functionality.
- Examined financial statements daily to identify areas requiring changes to increase profitability.
- Operated RFS for accounts receivables to collect payments and limit bad debt.
0-5 years of experience
Responsible for training employees and managing our service agents
- Manage our fleet of 100-150 cars in order to optimize profit and customer service
- Balanced the costs associated with the business including depreciation and personnel expense
- Helped achieve income and fleet growth above 20% by marketing to new accounts and securing their business, as well as maintaining the relationships with current accounts
- Provide exceptional customer service in order to create life-long customers
- Worked with insurance companies to set up direct bills and facilitate the rental process
- Helped the North Chicago group win the EAA award for exceptional service and growth
0-5 years of experience
- Top performer for 7 + months and increase branch revenue by 30%.
- Receive training and performs duties in several areas such as Accounts Receivable, Direct Billing, Sales, Managing Fleet, Customer Service, and Finance.
- Set and exceeded performance goals and objectives with upper management.
- Observe experienced workers to acquire knowledge of methods, procedures, and standards required for performance of duties.
0-5 years of experience
Assist in managing an scattered site consisting of Tax Credit, HOME and Market units.
- Responsible for update, organization and maintain all resident and maintenance files.
- Responsible to review and process all rental applications, meeting with prospective tenants, showing units, completing appropriate background and credit checks.
- Responsible to process all resident recertification correspondence, interviews, 3rd party verifications, income and assets calculation.
- Ensure 100% compliance with all Fair Housing regulations.
- Collect rents and make daily deposits as needed.
- Responsible for generating work orders as requested or needed and following up on timely completion.
- Operate and maintain the functionality of a multi-line switchboards, fax/copy machines, postage meters and printers.
Management Assistant Duties and Responsibilities
Management assistants work in a variety of different ways and often need to change hats quickly and efficiently. They consistently perform a few core responsibilities:
Organize Schedules One of the main duties of management assistants is organizing management’s scheduling needs. They arrange and facilitate meetings, ensuring all parties can attend and that rooms are available. They also rearrange schedules with little notice to accommodate last-minute changes and emergency cancellations.
Support Executive Teams Management assistants support executive teams in a variety of different ways depending on what support those teams need at the time. This responsibility can include preparing documents for external or internal communications, screening candidates, or acting as the liaison between different departments and executives.
Report on Relevant Statistics Many management assistants are able to analyze data and can create reports to deliver to upper management. These reports are typically high-level overviews of key metrics such as sales growth or employee turnover.
Oversee General Operations All corporations and businesses have many moving parts that can be hard to keep track of. Management assistants oversee all the general operations of a company so they can keep upper management informed on what’s happening in the company. They also help plan and facilitate company-wide events or communications that upper management has created.
Train and Develop New Staff Management assistants often act as the face of the company to new recruits and may also participate in their training and onboarding. This is particularly true for management hopefuls, since management assistants have in-depth knowledge of the skills required for executive-level positions.
Management Assistant Education and Training
A management assistant should have at least a high school diploma. However, most companies prefer to hire candidates who have a bachelor’s degree in business administration or a related field.
Management Assistant Salary and Outlook
The Bureau of Labor Statistics (BLS) reports that the median earnings for management assistants is around $58,000 per year. The BLS also reports that the top 10 percent of management assistants can make upwards of $83,000 per year, while the bottom 10 percent earn around $35,000 per year. Full-time assistants are usually eligible for receiving the company’s benefits package, which can include vacation and sick time, along with health, dental, and vision insurance. The BLS reports a negative job outlook for management assistants in most industries during the next 10 years, as technology evolves to the point that it will allow executives and upper management to perform these duties more efficiently on their own. This position is expected to experience a 7 percent decline during this time.
Helpful Resources
Do you want to become a management assistant? Check out the following resources to learn more about what you can do to kickstart your career:
International Association of Administrative Professionals – This nonprofit organization strives to give management assistants the opportunity to lead, connect, excel, and learn in their positions. It provides online learning programs, organizes networking events, and prepares valuable career resources for management assistants.
The CEO’s Secret Weapon: How Great Leaders and Their Assistants Maximize Productivity and Effectiveness – This book was written for both CEOs and their assistants and outlines the ways that many CEOs aren’t properly utilizing their management assistants. Reviewers rave about the real-world stories told in the book and how they were able to apply lessons from them to their own jobs.
The Definitive Executive Assistant and Managerial Handbook: A Professional Guide to Leadership for All PAs, Senior Secretaries, Office Managers and Executive Assistants – Written by best-selling author Sue France, this book has inspired many readers to further their careers in the managerial assistant field. It offers valuable insights and practical knowledge on how management assistants can be increasingly valuable to high-level management. Skills discussed in this book include effective negotiation, recruiting, project management, and small team management, among others.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
