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Process Consultant Resume Samples
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0-5 years of experience
Led and contributed to multiple strategic initiatives which resulted in an efficiency ratio improvement of three basis points in 24 months
- Utilized financial expertise, business acumen and data analysis skills to reengineer processes in revenue producing lines of business
- Provided data analysis to C-level leaders enabling our team to lead implementation and execution of recommended process improvements, thus resulting in $17 million in cost savings for operations and technology
- Responsible for managing and completing a $2 million project portfolio for operations
- Utilized experience, internal connections and business acumen to build stronger partnerships between technology and operations teams
0-5 years of experience
Completed a semester-long business process improvement project for a non-profit organization to optimize the value generation from each resource in a cost-effective manner.
- Applied knowledge of Lean Six Sigma principles to accurately provide a viable recommendation to improve their patient outreach by 190%.
- Implemented five new SOPs to instill better data measuring techniques in the employees and receive more
- Conducted extensive data analysis of the resource capacity bills using Linear Programming to identify
0-5 years of experience
Provide leadership, direction and line management to the global finance business intelligence (BI) and Master Data Management (MDM) team of 8 people.
- Served as finance “tower” lead of a new data and information function created within Syngenta, bringing together BI and MDM.
- Leveraged alignment of MDM and BI strategy to drive data quality and improve reporting and analytics capabilities.
- Reduced cost base by transitioning Business Process Analyst (BPA) activities to outsourcing partner and developing internal resources to focus on business partnering and consultancy.
0-5 years of experience
- Worked on 4 production line operations to improve and document the improvements.
- Conducted time and motion studies to establish time standards for each of the 4 production processes with emphasis on potential improvement, efficiency gains, and cycle time reduction. Also focused to optimize work space utilization.
- Reviewed the existing work standards, updated them according to the new processes and documented those in the new SOPs, including 5S activities while considering OSHA and CGMP regulations.
- Developed training material for the workforce incorporating the new standardized processes and trained new workers directly on the lines.
- Suggested ways to implement 5S, eliminate Muda, formed foundation for continuous improvement and methods to bring out an overall production improvement.
- Developed process FMEAs and reduced process variations using Statistical Process Control (SPC).
0-5 years of experience
Developed processes to improve managing inventory more efficiently and improve quality.
- Created Microsoft Excel based tools using macros and visual basic codes to compare and analyze the daily inventory and produced analysis reports for multiple teams.
- Carried out extensive data and inventory analytics to provide projections and manage metrics.
- Streamlined claims and adjustment process to improve turn around time and quality result.
- Assisted Claims Research Team to recover on over-payment recovery project.
0-5 years of experience
Develops business transformation strategies to drive customer success. Applies industry best practices to improve customer business processes. Leads workshops to gather requirements and use cases. Leads development of Business Requirements Documents and Process Flow Maps. Applies industry frameworks and methodology for capturing the current state of the enterprise, identifying gaps and recommending improvements.
- Documented and analyzed ITSM processes across 5 major agencies of an international media group to develop a single enterprise implementation of ServiceNow
- Developed and refined functional solution, technical configuration and requirements for Incident, Problem, Knowledge and Change Management
- Defined process to support accelerated creation of Knowledge articles
- Performed testing and diagnosis of requirement stories and recommended remediation of defects
0-5 years of experience
Supporting daily operations with Spinning Uptime and FPFQY analysis and report out on a weekly basis along with other operational issues as needed. Routinely working with operators on the floor to identify opportunities for continuous improvement projects. Leading improvement projects through development to implementation.
- Semi-processed yarn transporter reconditioning and PM implementation.
- Identified current deficiencies with Spinneret cleaning and rebuilding. Implementing repair/replacement program. Identifying opportunities to reduce damage when in operation, cleaning, transportation and rebuilding. Effectively reduced machine stabilization period by 50% resulting in over $200,000 in savings.
- Implementing and evaluating forced breathing air respirators versus negative pressure respirators trials in order to reduce operator exposure to process hazards.
- Planned and coordinated a week-long event of training and activities for over 50 operators to expand their knowledge base. Activities also involved Kaizen events geared towards improving yields and uptime.
0-5 years of experience
Modeled and defined business flows, Quoting and Ordering inventory, and project management compliance of safety codes.
- Projected and managed a re-engineered process design of service department.
- Accurately produced contracts for law firm projects.
- Achieved client retention for the office services department.
0-5 years of experience
Co-Direct establishment of Professional Services Division (Six Sigma), focusing on process improvement initiatives in Lending, Servicing and Collateral Monitoring activities. Fulfill Executive Management Strategic Directive.
- Transform business practices associated with large volume, risk reduced retail and mortgage lending to maximize throughput. Lean Project Management implementation.
- Lending Business requirements gathering and documentation, Business process evaluation and Best Practices determination for merger of top-tier Commercial Financial Services entities.
- Requirements definition and design of Private Lending Data Warehouse / BI.
- Managed the divesture of a major business unit, resulting in a $35 MM pre-tax profit.
0-5 years of experience
- Aligned on high level and detailed processes with critical stakeholders to create/transform and transition work internally and externally for newly created Producer Appointments and Licensing department
- Documented end to end process and facilitated the mitigation of identified gaps in current state in order to develop a robust future state through the elimination of waste
- Established and communicated roles and responsibilities for transition of the work
- Developed workflow, requirements and partnered with IT to support end to end processes within Salesforce and other business tools
- Established and executed quality assurance on new processes to ensure complete coverage and adoption
- Managed execution of the training and transition of detailed processes for the teams onboarding the new scope of work
0-5 years of experience
- Improved accuracy and efficiency of LOB monitoring system to identify potential customer risks
- Analyzed annual Survey results to develop employee engagement strategy to improve Tone and Culture
- Led remediation process to update key risk factor information
- Designed Sharepoint sites to manage customer onboarding workflow for several LOB’s
- Initiated process and reporting enhancements to increase output and decrease errors
- Analyzed and aggregated distinct customer populations using SQL Queries in TeraData
- Created PDD and SLA template for Tax Reporting project across 8 LOB’s
0-5 years of experience
- Partners with clients to define scope and objectives based on business needs and thorough understanding of end-to-end business processes. While doing so identify opportunities to improve current workflow
- Improvement using applicable tools. May assist in the creation, implementation, and evaluation of Total Quality Management (TQM) programs.
- Oversaw Change control policy and processes. Documented project plan, risks and ensured deliveries were met.
- May direct design, facilitation, training and evaluation of incentive programs and may oversee quality improvement projects and teams.
0-5 years of experience
- Model-Netics Course Director for the Accounting and Accounts Payable Department Managers, Supervisors and Business Analysts. Model-Netics is a comprehensive, model-based, management training and communication program that Main Event Management Institute calls its keystone course and has been taught in over 500 organizations worldwide.
- Review Accounts Payable policies and procedure manuals, comparing them to HCA Corporate, making corrections and updates as required to remain current and compliant with Corporate Policy.
- Identified time management, quality, policy and developmental issues in the Accounts Payable department operations and developed and prepared weekly productivity and performance reports, recommending Best Practice standards, detailed process improvements and workload redistribution. Suggested team and individual staff meetings whereby to present and discuss pre-prepared goals.
- Identified supervisory and communication issues and inconsistencies. Recommended six hours of individual Model-Netics training, selecting tailored leadership, communication and management style material, formulating study courses and tests specific to each supervisor’s needs. Focused on empowering each supervisor as he/she discovered what was unique about his/her staff and learned to capitalize on it.
- Train the new Accounts Payable Manager how to process 1099’s for a company with multiple entities.
- Other duties as directed by the Director of Finance and Controller.
0-5 years of experience
- Upon completion of M.B.A., pivoted into strategic planning role within [company name]
- Overhauled company Pricing Committee after an extensive evaluation of the existing process to align competing interests of Sales, Operations and Executive Management
- Created a value-based pricing model for a new market leading software product based on customer demographics, internal user data and expected value creation
- Designed comprehensive ROI models for company products in conjunction with Product Management and Sales to detail product value during the sales process
0-5 years of experience
Responsible for analyzing processes, products and services to document and identify opportunities for standardization and improvement of business processes through the collection and interpretation of business requirements with business partners using the Six Sigma project management tools (DMAIC)
- Translate business needs; processes and/or procedures by collaborating with subject matter experts and stakeholders.
- Identify and capture detailed requirements and/or procedures from business users from multiple business units through interviews, documentation, and facilitated working sessions
- Collaborate with IT and the business to analyze and document impact of proposed technology to existing architecture and communicate any potential risks.
- Create process models based on business requirements to identify any gaps and provide recommendations for improvements.
- Support integration testing including the functionality, performance, quality assurance with the creation and execution of acceptance testing for Salesforce application
- Create case studies from the procedures used for training Underwriting Assistants and Support Services.
- Post – Implementation support and analysis for onshore and offshore initiatives
- Collaborate with Learning and Development and Change Management on the implementation and training of new procedures and processes
- Develop /maintain project documentation/material (e.g., project plan, meeting materials, issue log maintenance).
0-5 years of experience
Utilize strong Salesforce CRM expertise during the transition from proprietary applications to cloud-based Salesforce.com add-on application in alignment with business process improvement activities. Keep internal project team updated on status of add-on application customization efforts in preparation for user deployment and user acceptance activities. Work closely with external Salesforce.com application vendor to insure that organizational requirements are met and exceeded.
- Understand customer and user requirements, their strategies, and their goals.
- Manage communications between business clients and IT department
- Use Agile methodology to gather, evaluate and comply with customer and user requirements
- Facilitate business engineering efforts in conjunction with application deployment and business improvement activities.
- Process definition, documentation and training and project management
6-10 years of experience
Change Manager Consultant with a strong focus on Organizational Change Management (OCM). The ability to communicate effectively to inspire change in strategies, builds relationships, train staff, and encourages cultural change at different operational levels for various projects
- Applying change management practices and strategies with project teams in early phases of project planning.
- Leading sponsor/stakeholder analysis and resolving the change management needs.
- Partnering closely with all levels of management to gain insight, minimize employee resistance, and maximize employee engagement.
- Oversee, monitor, and measure OCM plan execution and effectiveness of transformation of projects in order to drive awareness and generate desire for large change initiatives.
- Create and support enterprise wide internal communications to end user adoption for deploying large IT an HR projects.
- Report status, performance, milestones, dependencies and issues.
- Performing lessons-learned work groups with project teams and OCM resources to identify gaps in the process.
0-5 years of experience
- Provide support for HCR Readiness/CMS Compliance, State Requirements, and [company name] business decisions for [company name]One Benefits
- Facilitate the development of Customer Care/Ops training for 1/1 Pharmacy readiness and non-1/1 initiatives
- Coordinate required produce scope changes for [company name]One and ensure all benefit spreadsheets are up to date
- Articulate realistic ideas that incorporates continuous operational improvements into daily business practice
- Coordinate with other departments under Market VP to ensure timely submission of accurate monthly reporting
0-5 years of experience
Develop innovative approaches that create solutions to resolve problems and significant issues within the program’s mandate
- Partner with the PMO and business sponsors to identify and assess the business case of proposed projects in order to develop scopes, project plans, schedules and deliverables that support strategic objectives
- Deliver project needs on time and within the agreed acceptance criteria in a hybrid methodology environment during transition to an Agile Methodology
- Organize/facilitate Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective
- Manage high profile, complex projects designed to improve speed, quality and control of business processes which in turn enhance customer satisfaction
- Set standards for how projects are ran, while ensuring business Technology Project Management (TPM) methodology standards are followed
- Lead diverse project teams including single- and multi- vendor management, while coordinating communication across multiple departments and operational areas
- Research, prioritize, and follow up on issues and concerns including those of a sensitive or confidential nature
- Challenge project plans and project assumptions to optimize timelines, cost and quality
- Work closely with cross departmental teams to create training guides and new workflow diagrams while identifying and critiquing best practice strategies and solutions while providing guidance
- Provide on-going communication to key stakeholders, Project Sponsor, Business Project Owner, Project Managers and PMO support team to ensure awareness of significant process changes
0-5 years of experience
- Manage security profiles for all software for four of the seven CE regions
- Analytical support to FL Ops Manager using BI, NxTrend, Access and Excel
- Train new existing employees to use ERP systems and supporting software
- Manage distribution systems for pricing and rebating resulting in maximizing gross margin dollars
0-5 years of experience
- Develop uptime metrics utilizing the RYS, Uniformance, and UPbase systems. Present all production metrics to teams and identify positive and negative contributors to improve performance.
- Resolved quality issue relating to bacteria in product finish by quantifying the level, cleaning the system, and upgrading practices to reduce bacterial growth.
- Leading a team to return to historical 1st grade daily production rates by performing daily machine checks, monitoring production performance, and motivating operators to take initiative to solve problems.
0-5 years of experience
- Working as a consultant for a high technology company to assist with supply chain expertise.
- Providing consulting help in integration, usage and workflow analysis of supply chain processes with latest technologies such as Internet of Things (IoT).
- Consulting on supply chain planning for IoT driven automated planning and SC workflow execution.
0-5 years of experience
- Educate organizations on how to bring products into the market
- Educate organizations on CMS guidelines and Buy & Bill procedure.
- Educate organizations about the competition in the market place.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
