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0-5 years of experience
- Developed Salesforce.com custom objects, workflows, and permission sets.
- Developed a reporting system that eliminated over 500 telephone hours per year.
- Automated daily activities and improved team efficiency by over 25%.
- Negotiated with and sourced new suppliers to decrease lead/cycle times by 90%.
- Developed metrics that helped raise task completion rate from a 30% daily average to 80%.
- Creating a robust data system to track and correct process deficiencies.
0-5 years of experience
Serve as Business Process Specialist for the Deliver process within the Manufacturing and Logistics organization.
- Project Lead for SAP Global Implementation of the outbound transportation process. Worked with IT consultant to outline the “as-isâ€, “to-be†and business blue print.
- Partner with SAP key user community to expand cross-department knowledge and understanding of processes, dependencies and solutions.
- Troubleshoot system problems escalated by end users and collaborate with IT to recommend system enhancements.
- Deliver individual and classroom training to end users.
- Participate in UAT, performance and regression testing.
0-5 years of experience
- Work with Exclusive Agency owners to coordinate individualized training for agency staff in order to help them identify life insurance and investment needs/opportunities and turn them into clients.
- Build group training platforms for life insurance instruction and host sessions across the state.
- Encourage and facilitate further in-depth life insurance skills training through an 8-week course designed specifically for Allstate and hosted by The American College.
0-5 years of experience
Plan, write, and edit Standard Operating Procedures and training guides.
- Work with internal teams in-depth, to produce high-quality documentation that meets applicable standards appropriate for its intended audience (including validation of TrackWise).
- Facilitate company-wide implementation of new documentation structure by creating instructional templates to standardize procedural content and format.
- Review, edit and reformat current released procedures to align with new document structure.
- Create Document Change Orders (DCO’s) and manage collaboration to ensure timely release of documents.
- Proofread and redline final draft product labeling prior to official release.
0-5 years of experience
- Performs various tests of details on the accuracy and integrity of the clients’ accounts and documents
- Performs financial statements tie-outs and recalculations for the company clients
- Assists the engagement teams through the auditing process
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Process Specialist
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
