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Professional Services Consultant Resume Samples
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0-5 years of experience
- Implemented electronic medical record systems at more than twelve major health care organizations internationally.
- Conducted onsite analysis of client workflow and recommended modifications that improved accuracy, productivity and profitability
- Designed, maintained, and implemented information systems that improved the efficiency of a hospital’s supply chain.
- Led project events, weekly client briefings and collaborated with third party vendors in project implementation.
- Trained hospital staff in using software to optimize hospital workflow.
0-5 years of experience
Responsible for planning, implementing, and project managing multiple projects for 30+ customers to ensure the complete Life Suite business solution was implemented successfully.
- Trusted leader to work closely with internal and external resources to manage customer expectations as well as removing any roadblocks for successful projects resulting in satisfied customers.
- Developed, and executed implementation processes to improve internal and external customers’ overall implementation experience.
- Selected by management to stabilize escalated customers and offer best practice solutions to their specific challenges.
0-5 years of experience
- Conducted Business Process Analysis workshops onsite or virtual, for a SaaS Talent Management Systems to define overall needs of client.
- Led Configuration Workshop meetings using the derived PBA information to proposed creative solutions addressing customers’ critical business challenges while increasing efficiency through streamlining, automating or eliminating some current processes.
- Prioritized and resolved complex issues during testing phases to troubleshoot and meet timelines and requirements.
- Created and maintained project plans and budgets while ensuring deliverables were provided in a timely manner and milestones were met.
- Led project status meetings and reporting to ensure highest levels of communication to stakeholders.
- Agile Methodology Project Management trainer for in-house consultants to better serve clients.
0-5 years of experience
- Evaluate, design, construct, integrate, unit test, trouble-shoot and support software solutions based on business and operational requirements in a variety of customer-facing and internal business scenarios.
- Installed, configured and trained NCR’s financial software for Interactive Teller Machines which would interface into existing branch applications for clients.
- Setup of VMWare Servers, Adobe Media Servers and Branch Application Servers.
- Worked with proprietary message formats, XML and X9 Formats.
- Built and integrated Web Services applications (IIS).
- Defined and documented Business Requirements to meet customer needs.
- Led group presentations and creating customer deliverables.
- Travel extensively, 80-90% of time on road at customer sites, working with customer to install, configure, test and train end users.
0-5 years of experience
- Resident consultant for new NetApp customers including a large regional hospital based in northeast Kentucky that had several clusters in three datacenters.
- Designed cDOT configuration for major pharmaceutical company based in New Jersey.
- Created automation and reporting methodology for cluster setup for SaaS using PowerShell.