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Regional Operations Manager Resume Samples
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0-5 years of experience
Challenged to transform company’s worst performing region experiencing staffing and revenue lows into one of the best performing regions
- Established customer-service standards that exceeded customers’ expectations
- Designed and implemented company’s first “Advanced Store Manager” training program
- Accounted for more than 40% of company’s revenue
- Full P/L responsibility, business development, sales forecasting, marketing, pricing, training, and hiring for all stores
- Maintained 22% sales growth for two straight years
0-5 years of experience
Responsible for overseeing the daily operations, budgeting, safety, compliance, personnel and staffing needs of five client distribution centers across the United States ranging in revenue from $10-12 million dollars per year.
- Awarded as the 2013 Management Nominated Employee of the Year for On Time Staffing’s Light Industrial Division
- Promoted from Onsite Manager to Account Manager based on specific client experience and successes
- Developed and implemented developmental action plan for individual sites to increase productivity, client relationship management and long term partnership
- Completed OSHA 10 certification in order to improve overall focus of corporate safety initiatives
- Participated in multiple committees aimed at improving overall work-life balance of internal employees and management
- Successfully hired and trained three new Onsite Managers and helped to introduce them to the client culture and reaffirm corporate expectations of compliance, reporting and relationship management
0-5 years of experience
Managed multiple distribution hubs across a multi-state region that is responsible for $120m in revenue and 19.2 million shipments a year.
- Transitioned to a fully automated work environment that streamlined operations and productivity.
- Implemented or enhanced process improvement initiatives that provided greater consistency and standardizations across regional operations.
- Supported Human Resources with respect to recruitment, training, development, and employee performance.
- Validated and followed-up on day-to-day operations such as equipment maintenance, standard operating procedures, safety, and employee morale.
6-10 years of experience
Provided daily operational support to internal/external stakeholders throughout all of Canada and the Western United States, specifically focusing on digital consumable printer products. Partnered with sales, sales operations, customer service, credit, supply chain, and program pricing groups to drive operational excellence for building customer relationships while growing and maintaining market share.
- Served as the point of contact for internal and external customers, providing a single consistent interface and regional operations resource.
- Coordinated efforts for cross-functional resources, dealers and regional partners to add value to new business initiatives and drive additional revenues with new and existing accounts.
- Served as a liaison between the credit organization, sales support and customers.
- Project manager for the Out of Business Process within the Graphics-Prepress Consumable business unit. Project objective was to have one main point of contact that would coordinate all out of business communications across the various sales and operational teams.
- Effectively managed Trillian (beta test for new digital plate) implementation across sales, manufacturing, supply chain and customer service.
- Successfully implemented the Contract To Actual program for the pacific district driving sales revenue with increased margin resulting in a total savings of $461,000.
0-5 years of experience
Responsible for the overall success of Sprint’s Network Vision CDMA upgrade and LTE regional deployment covering Colorado, Utah, Idaho, and Wyoming.
- Directly managed regional project managers, Sr. Field Engineers, Technicians, and multiple subcontracted vendors.
- Responsible for meeting service delivery dates, key milestones, and performance of integrated equipment.
- Developed operating budgets to ensure profitability of the region while improving customer satisfaction.
- Acted as primary interface for all Tier 1 vendors, internal and external construction teams, Core network deployment teams, and RF engineering.
0-5 years of experience
Promoted to regional manager with existing company to expand revenue in the Oil & Gas industry to a new territory
- Created a strategic business plan for expanded operations in the Eagle Ford shale play
- Built regional operations from the ground up, including: securing government permitting, equipment purchases, vendor contract negotiations, SOP’s and developing new sales contacts
- Hired and trained a diverse staff that produced strong results while achieving compliance with strict industry regulations
0-5 years of experience
- Recruited to launch and oversee the project management of PA terminal; including hiring an operations team, shop/maintenance crew and finding & leasing an appropriate terminal
- Made improvements in lowering cost structure while maximizing revenue generation which led to a significant drop in operating ratio – started at 122% and within 8 months dropped to 85.8%
- Hire, train, mentor and supervise all employees of PA terminal
- Planned and managed daily operation processes of regional service center
- Integrated OTR and Regional operations with other business units – intermodal & brokerage
- Consolidated dray and local operations to minimize inefficiencies
- Analyzed daily market balances and communicated & coordinated directly with sales teams
0-5 years of experience
Directly managed team of 4 (four) and indirectly managed external staff of 100+.
- Handled day-to-day operations of our staffing business in the Los Angeles market.
- Trained Staffing Managers on staff placement, recruiting, and industry methods.
- Assisted with Recruitment team in hiring highly qualified healthcare professionals on various assignment opportunities.
- Continually updating system requirements and credential procedures per client requests.
- Successfully worked with Joint Commission to ensure current certification standards.
- Processed accounting in payroll, billing and internal audits.
0-5 years of experience
- Managed all service and operations for my assigned sales team
- Conducted and led one on one performance reviews weekly
- Hired and trained a team of Customer Service Representatives
- Created reports to analyze all sales and operations
- Ensure data integrity and compliance with business rules
- Provide feedback to management to ensure processes are running smoothly
- Invoiced customers through CRM (NetSuite) system while keeping up to date and accurate records
0-5 years of experience
Oversaw operations of 5 full-time and 2 part-time ophthalmology clinics.
- Involved in personnel matters, including hiring, disciplining, and terminating.
- Planned and oversaw the implementation of a call center to support all clinics in the region.
- Was a visible, hands-on manager to clinical staff, assisting in front office and treatment areas when needed.
0-5 years of experience
- Managed operations for a team of 30 Independent Contractors and 60 Sales Markets
- Developed, documented and trained new processes
- Maintained data integrity for a $1.9MM Region with 900+ accounts
- Coordinated delivery of materials, monthly inventory counts and inventory destruction
- Provided guidance on operational policies to independent contractors and fundraising accounts
- Designed weekly sales dashboards and reporting for sales reps and management
- Trained and communicated sales initiatives and best practices to IC team
- Evaluated and entered sales agreements and orders
- Invoiced accounts and followed up with them on collections
- Created weekly announcement email for IC team
0-5 years of experience
Oversee operations and financial statements for 14 different accounts with the combined net operating revenue of $30 million a year.
- Manage a region constructed of 8 Account Managers, 10 Operations Supervisors, 1 Area Risk Manager, and 142 drivers
- Responsible for training and developing a team of managers to run an efficient operation as a dedicated fleet for the customer
- Provide direction for the region to achieve both short term and long term goals in safety, profitability, and turnover
6-10 years of experience
Build a loyal customer base by creating long-term relationships with franchisees
- Manage controllable categories on the stores’ profit and loss statements
- Achieve regional sales and profitability goals
- Recruit, hire, and retain top tier talent
- Manage, coach and counsel the store managers in the assigned region
- Participate in all regional initiatives as defined by the VP of Operations
0-5 years of experience
National provider of custodial and facility management services
- Accountable for over three hundred service personnel through ten direct reports
- Responsible for new account prospecting and sales in Tennessee and Kentucky generating new sales of over $3mm for a $850 mm nationwide custodial services company
- Reduced labor seven per cent resulting in savings of over $370k
0-5 years of experience
Supervise and oversee 6 Southern California properties– from Ridgecrest, CA to San Diego, CA.
- Managing payroll for all 12 Hotels and following SOP.
- Followed budget and reviewed P&L’s with Corporate Controller and company President.
- Brands including Choice Hotels and G6 Hospitality.
- Implement strategy to increase hotel market share through contract negotiation and rate management.
- Reduce cost through product standardization.
- Weekly STR Report analysis with GM’s and Corp. Team.
- Managing OTAs
- Overseeing Trip Advisor reviews on a daily bases for our portfolios of hotels.
6-10 years of experience
In recognition of outstanding performance as managing busy JIA location, promoted to Regional Operations Manager responsible for comprehensive oversight of 8 parking facilities throughout SC, NC, VA, MD and GA
- Recruit, hire, train, and provide ongoing guidance to facility managers and employees
- Drive marketing efforts and implement cost controls to maximize bottom-line profitability; process A/P, order supplies, and monitor facility status
- Facilitate communications between landlords, RPS staff, and corporate HQ
- Ensure compliance with all airport and RPS policies and procedures
0-5 years of experience
Manage regional blood collection operations, Central Supply/Warehouse departments, and DOT
compliance department responsible to serve 65 counties in lower Michigan.
- Determine and continuously manage $20 million annual operations budget.
- Initiate and lead LEAN and Six Sigma projects to focus regional improvement and cost
- Included as core team member for nationally led Six Sigma and LEAN projects
- Oversee a supervisory staff and over 250 union employees within four union bargaining units
- Report directly to and advise CEO.
- Function as Implementation Lead for regional, divisional and nationally-directed initiatives.
- Develop and implement contingency plans for operations during events of work
- Plan, coordinate and execute the country’s largest annual blood drive involving more than 1800
0-5 years of experience
Crisis Manager staff of 20 employees with a production pipeline of over 300 loans. Deal with HR staffing issues as well as enforce company policy and procedures.
- Restructure office staff and process flow
- Create a positive office environment
- Regain positive growth of the office Profit and Loss report
0-5 years of experience
Manage Regional Office Services operations in Northern California, The Pacific Northwest and Alaska
- Responsible for the development, training and deployment of employee’s regionally, including performance reviews and bench-strength analysis
- Regional site metrics reporting for performance management
- Fleet management of production and convenience copiers/printers
- Monitors account activities to maintain client expectations and meet contractual agreements
0-5 years of experience
- Oversee All Sales, Acquisitions/Dispositions, Business Operations, Human Resources & Accounting Teams. Responsible for Profits & Losses of the corporation. (25-50 employees)
- Capital Projects- Oversee all Value Added Projects to the Exterior and Interior upgrades of the Commercial and Residential Assets- Set Project Manager Schedules/Negotiate All Contracts
- Train the Regional Managers (4) in Marketing, Maximizing Revenue/Reducing Expenses, Resident Retention and Maintenance of the Assets.
- Oversee compliance of properties with established company policies and standards, such as safekeeping of company funds, personnel practices, and record-keeping procedures, and overall maintenance of the properties.
0-5 years of experience
As the leader of my management team consisting of Assistant Store Managers and Area/Department Sales Managers, have ultimate responsibility of one multi-million dollar store. Responsibilities include driving sales, service and operations, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, and loss prevention. Ensure the highest level of customer service throughout the store.
- Oversee compliance of Assistant Store Managers, Area/Department Managers, and Associates with established Company policies and standards, such as safekeeping of Company funds and property.
- Recruit and hire the most qualified applicants to meet the store’s needs
- Conduct orientation, train, coach, and manage all employees in execution of daily tasks to maximize sales
- Coordinate sales promotion activities and pricing of merchandise
- Oversee preparation of merchandise placement and displays with merchandising assistant store managers
- Review operational reports and records to ensure adherence to Company policies and procedures.
- Review paperwork pertaining to receiving, transfers, debits/damages, returns-to-vendor, and charge-backs
- Ensure that proper channels of communication exist between the store and headquarters
- Help solve problems that affect the store’s service, efficiency, and productivity
- Ensure entire team delivers an outstanding shopping experience to every customer
6-10 years of experience
Creating new sales opportunities daily
- Rescheduling of existing customers with coordination of materials being picked up, place of pick up, equipment and personnel required, and timeframe required
- Good customer service at all times
- Movement of recyclable materials from customer location, to warehouse, to sorting, and onto correct and exacting disbursement of a variety of recyclable materials for shredding
- Internet Sales – Resale of customer approved items
- Daily computer inputs
- Management of personnel, equipment, and vehicles
0-5 years of experience
- Accountable for inpatient case management for ESRD and AKI populations in partner hospitals with focus on readmission and length of stay
- Supervise daily operations which includes payer verification, patient placement to chronic dialysis centers, renal patient teaching, care coordination with interdisciplinary team and post-hospitalization follow up
- Identify and develop process improvements and creation of new tools to streamline processes
- Responsible for hiring and staff development
- Develop and maintain business relationships with partner hospitals and chronic dialysis centers
0-5 years of experience
Support the operations, compliance and risk management for multiple banking centers within the Retail, Commercial, Private Wealth and Investment Management lines of business to enhance the operational knowledge of teammates
- Perform key operational control testing that measure and monitor risk levels associated with various transactions and client servicing activities in order to identify performance deficiencies and develop remediation plans
- Provide support to management and teammates on operational policies and processes using formal and informal coaching sessions to include: developing and implementing corrective action plans for overcoming operational challenges and minimize controllable losses
- Lead operational workshops, training sessions, conference calls, various meetings and deliver rewards and recognition
- Serve as a resource for implementing enterprise initiatives, project management and liaison to other functional support areas
0-5 years of experience
- Regional manager of Student Finance Operations and Satisfactory Academic Progress/Professional Judgment virtual team.
- Manage 5 non-exempt employees; recruit, interview candidates, and hire new employees.
- Establish new policies and procedures for financial aid processes including: application, allocation, and awarding
- Streamline cooperative cross-functional and regional communications through building and maintaining strong relationships with campus teams, regional teams, bursar, internal audit, and related groups.
- Perform data validation of response files between Strayer University and the U.S. Department of Education (DOE).
- Conduct reconciliation of student file data to substantiate funds within DOE central disbursement system.
- Identify and prioritize emerging technical issues, and provide solutions and status updates to department directors.
- Conduct system testing and validation of new software versions, analyze errors and troubleshoot systems accurately.
- Assisted with integration from third party processor to in-house financial aid processing
0-5 years of experience
Direct responsibility of Center Managers for training, production, cost and operations in assigned Donor Centers. Actively participate in maintaining quality operations throughout. Reporting directly to the General Manager of Operations.
- Company Support: Maintain the cohesive correlation between the centers and the corporate office
- Quality Assurance: Discuss and develop programs that evaluate and assure optimum product and donor quality between RA/QA and all required agencies
- Operations: Develop tools effective to the management of center performance and KPI’s. Furthermore, to ensure that center goals are easily understood, transparent for the staff and consistently met
- Budget and Strategy: Monitor and help develop budgets for multiple collection sites. Established production plan goals based on budget that effectively support the overall productivity and profitability of the company.
- Strategic Relationships: Review and assure compliance with SOPs, internal and external regulatory agencies, cGMP and all aspects of safety. Review protocols and new processes to ensure compliance and minimal risk. As well as response support to any audit findings
- Customer Relations and HR Support: Oversee center leadership to ensure the relationship between our company staff and our customers is positive to encourage donations. Monitor center line staff and leadership moral for any signs of negativity.
- Mobility: Visit sites on a regular rotation and/or as needed.
0-5 years of experience
B2B Account Manager
- Marketing / sales
- Operations Manager of 5 shops/Locations
- Customer Relations / CSR
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Regional Operations Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
