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0-5 years of experience
Directed the administration of a group residential home, including daily operations oversight and supervision of 20 clinicians, custodians, and clerical staff.
- Implemented and maintained responsibility for the program’s budget.
- Supervised operational matters to include human resources (recruitment, retention, and training),
- Fostered relationships with managers from other homes, vendors, clients, and other stakeholders.
- Directed all aspects of client habilitation, including the creation and setting of goals, daily living skills, progress evaluation, and documentation.
- Linked clients to community resources and supervised the development of individualized service plans, personal finances, transportation, and employment arrangements for clients.
0-5 years of experience
Oversee a 6 bed IRA and managed a staff of 40+ including an assistant manager and QIDP and 5 interim supervisors
- Maintained necessary documentation in records, reports, and client file information.
- Supervised and monitored the needs of the residents including medical.
- Maintained acceptable work standards in all areas including attendance and punctuality. Kept records of staff PTO, certifications and completed payroll using ceridian dayforce database.
- Ensured financial responsibility and accountability of residents’ funds.
0-5 years of experience
Assigned room, assisted in planning recreational activities, and supervised work and study programs. Answered telephone. Sorted and distributed mail. Chaperoned group-sponsored trips and social functions. Ascertained need for and secured service of physician. Compiled records of daily activities of residents. Collected and evaluated information about counselees’ abilities, interests, and personality characteristics, using records, tests, and interviews. Compiled and studied occupational, educational, and economic information to assist counselees in making and carrying out vocational and educational objectives. Established and maintained relationships with employers and personnel from supportive service agencies to develop opportunities for counselees.
- Ensured proper maintenance of pharmacy inventory control and general management/finance accounting operations
- Instructed patients in proper care and helped individuals take steps to improve or maintain their health
- Maintained computerized patient profiles, outpatient pharmacy services, drug interaction screening and monitoring with the pharmacist.
10+ years of experience
Balanced staff scheduling for residence to stay within the allotted budget hours
- Managed scheduling for residence/provided supervision for more than one residence at a time
- Acted as a liaison for parents and the agency for 8-10 students
- Prepared and implemented IEP goals for 8-10 students
- Designed service development plans and conduct assessments
- Trained as an Investigator (to review incidents on campus)
- Interviewed/hired and maintained the retention of 1 Shift Supervisor and a team of 14 employees
- Trained, supervised, and evaluated staff and mentored team members in their Human Service Delivery
0-5 years of experience
Provided supervisory oversight, training, and organization to five residential aides and two assistance residence mangers in a residential program for seven developmentally disabled adults.
- Developed and implemented residential staff work schedules and maintain a proactive schedule for vacations and special events.
- Interviewed potential residential staff.
- Performed semi and annual performance evaluations for all of the residential staff working in the residence.
- Accounted for the accuracy and completeness of all documentation utilizing the “Therap online software system for providers supporting people with developmental disabilities.”
- Responsible for all of the financial aspects of the house including overall budgetary concerns and personal accounts for the residents in the program.
- Participated in an on call rotation system.
6-10 years of experience
Designed and implemented residence procedures and schedules to ensure smooth daily operation
- Reviewed emergency preparedness and monitored reports of fire evacuation drills
- Supervised and coordinated the schedules of residential counselors on all shifts
- Maintained attendance and performance records to ensure accurate entries
- Secured and distributed petty cash and individuals monies
- Ensured administrative systems and procedures were in place and carried out for the program
0-5 years of experience
- Performed monthly, quarterly and annual accounting close and reporting process including analysis of material changes in balance sheet accounts and classifications, providing reasonable assurance to management and various government agencies such as the OMRDD on the company’s financial statements’ reliability
- Reconciled bank statements with the company’s day to day financial transactions
- Supervised 22 residence counselors and performed staff appraisals
- Prepared petty cash, cash flows, balance sheet and other financial reports
- Participated in accounting advisory efforts on asset securitization transactions of consumers worth $1 million
- Served on an exploratory team that worked to revamp the financial system in the Agency
0-5 years of experience
Assisted residence manager in the administration of the facility, scheduling and supervision of staff.
- Coached and supervised direct support staff to optimize quality of services provided to individuals served.
- Facilitated daily shift meetings and reviewed individuals’ documentation and communication logs and provided appropriate follow-up.
- Planned, implemented, participated in and evaluated recreation and leisure activities with staff and individuals served.
- Established and maintained a good rapport with the families of individuals served and their service providers.
- Participated in interdisciplinary and clinical meetings and prepared reports as needed.
0-5 years of experience
Handled apartment inspection and rent collection for program serving 25 clients.
- Prepared and assigned work orders to address apartment repairs and clients’ moves.
- Escorted clients to necessary appointments to ensure rent payments, active benefits and entitlement, and apartment viewings.
- Coordinated and supported clients through their transition into their own, independent living apartments.
- Organized independent living skills groups.
- Maintained required documentation including reports and client charts.
0-5 years of experience
Facilitated communication and problem solving between residents, DDS, residential staff, and families. Responsible for establishing and maintaining benefits for residents.
- Initiated and supervised community-building groups and events designed for residents
- Trained and managed staff, clinically complex resident case load
- Documentation oversight, produced and maintained ISP goals and data sheets for tracking
0-5 years of experience
Collaborated in a group environment to achieve performance outcomes.
- Displayed excellent one-to-one interpersonal skills.
- Independently meet deadlines which were self-initiated.
- Managed and maintained 48 two-bedroom units on-site.
0-5 years of experience
- Managed and led teams of 75-100 multinational staff members and ensured all daily tasks were completed
- Acted in leadership role by encouraging & motivating staff during pre-shift briefings and performance evaluations
- Implemented new event staffing solution, using Microsoft Excel, to reduce manger workload during Olympics
- Worked closely with top-level managers and LOCOG to successfully run multiple aspects of the Olympic Village
0-5 years of experience
- Served as a Residential Manager at a Transitional Housing Program for HIV/AIDS
- Developed security plans and procedures for seven residential buildings
- Supervised residential managers and trained new staff in policies and procedures
- Monitored daily activities of 60 residents in a drug free environment
- Maintained a safe environment for residents by security camera of facility grounds
0-5 years of experience
- Organized and managed data entry/documentation for 11 clients in supported databases as well as developed and coordinated client services
- Responsible for two residential group homes accounts. Collaborated with accounting department to maintain an accurate financial record and reconcile weekly and monthly financial accounting system
- Responsible for scheduling and coordination of staffing two residential group homes
- Promoted safety focus procedures through crisis intervention, individual plan of service, safety planning, assessing client needs and support groups
- Responsible for the coordination and implementation of individual plan of service for individual with developmental disabilities and behavioral issues
0-5 years of experience
- Directly supervised Residential Team, Clients, and upheld established agency practices within the Crisis Program.
- Sourced, interviewed, and trained oncoming Residential Staff to ensure continuing program consistency and expectations.
- Collectively worked in interdepartmental task forces to draft, improve, and implement best agency policies & procedures.
- Facilitated daily program meetings and interventions to foster interdepartmental communication and discuss client progress.
- Primary custodian of monetary funds for Residential Team, Case Managers, Activities Staff, and Client Saving Accounts.
- Served as a rotating On-Call Administrator for unusual situations occurring on weekends or outside regular business hours.
6-10 years of experience
Daily operation of Poney Martin Residence and assist in the daily operation of Sipporta
- Evaluated residents health and practical care needs before and after periodic intervals
- Arranged appointments, transportation residents to hospital and doctors for regular and emergency treatment
- Supervised 17+ habilitation coaches serving residents in home ensuring individual needs are met
- Monitored staffing schedules review and assure coverage for 24 hrs shifts
- Ensure staff adheres to medication administration policies
- Maintained resident house accounts and maintain money disbursement sheets
- Six year tenure with no state violations at Poney Martin Residence
10+ years of experience
- Convinced 66% of the unit owners to enroll and remain in the hotel rental program.
- Consulted 211 condo owners and their guests on all their residential inquiries.
- Welcomed new owners by providing an orientation session and tour of the property.
- Trained and supervised staff members on residential systems and procedures.
- Managed each unit’s resale process from beginning through completion of sale.
0-5 years of experience
Ensures ongoing compliance and quality assurance with State and Federal regulations pertinent to the operation of the facility.
- Provides direct supervision to 2 Shift Supervisors, 16 Direct Care Counselors and 5 Relief staff assigned to the facility.
- Ensures the consumers basic needs are met within the home environment.
- Monitors the timely completion of house systems, including but not limited to house/van maintenance, fire safety, client funds, petty cash and personnel files.
- Maintains office calendar, schedules and conducts staff/management meetings
- Maintains the care and use of supplies, equipment, and overall appearance of the facility.
0-5 years of experience
- Planned, scheduled, and evaluated all residence services.
- Recruited, trained, supervised and evaluated all residence staff and volunteers.
- Appraised employed personnel annually as to performance and recommend salary adjustments.
- Developed, tracked and controlled the department’s budget in accordance with Branch and Association guidelines.
- Developed and maintained contracts with several city agencies.
0-5 years of experience
- Assisted Residential Manager with day to day operations of a residence for adults with developmental disabilities.
- Supervised the work of direct care staff, offering feedback and suggestions for improvement during monthly evaluations.
- Prepared all necessary documentation to track resident progress and ensure compliance with NYS regulations.
- Encouraged independence in all aspects of the residents’ lives by treating them with respect and dignity.
- Implemented Individual Protection Oversight Plans to provide the best service possible.
6-10 years of experience
Comply with all regulations as required in operating an OPWDD 10-bed certified Intermediate Care Facility (ICF). This includes addressing the medical, recreational, and day programming needs of each resident.
- Training of staff in OPWDD and agency regulations and ensuring staff adherence to these regulations.
- Planning annual operational budget.
- Implementation and supervision of all aspects of consumer care. This includes staffing, mediation of consumer issues, maintaining contact with families, ensuring the presence of adequate supplies, and overall consumer satisfaction.
- Participation in Ohel’s Leadership Development Fellows Program. Gained insight into the many programs that are operated by the agency. Enhanced leadership skills, as it provided opportunities for interactions with other agency directors and leaders.
0-5 years of experience
Directly supervise and manage the performance of 15 employees.
- Manage house budget, including tracking and documenting all expenses.
- Administered payroll to ensure accurate and timely payment to employees. Ensure that all individuals’ forms are prepared accurately.
- Conduct scheduled supervisor meetings to discuss programmatic and staffing issues.
- Evaluates individuals work performance of all Supervisors through observations, and performance counseling.
0-5 years of experience
Managed all aspects of a ten-bed IRA and supervised 11 professional and support staff.
- Organized new groups so that resident had choices of activities.
- Achieved smooth operations by preparing weekly schedules and emergency procedures.
- Successfully advocated for residence to obtained needed equipment and transportation.
- Counseled resident and encouraged assertiveness and independent functioning.
- Arranged for resident to receive mobility training to promote self-reliance.
- Passed State Audio without any citations.
0-5 years of experience
- In the absence of the Residence Manager, provided supervision, assistance, and training of all staff and individuals living in the Individual Residential Alternative.
- Was responsible for making sure the residence met certain standards so that the individuals have a safe home to live in by checking fire safety, vehicle safety and house safety.
- Was responsible for the scheduling of staff and finding coverage for shifts.
- The shift leader on all the shifts that were worked, filled out shift assignment sheets.
- Planned different social outings and events that the consumers were interested in attending.
- Facilitated tenant meetings which were the consumers house meetings where they discussed issues that were going on in their residence, made sure they understood their rights, reviewed fire safety and suggestions were made on improving their quality of life.
0-5 years of experience
Provide ongoing protective oversight for developmentally disabled and or delayed adults in a residential group home
setting.
- Manage a staff of approximately 20 persons, ensuring that the staff are appropriately supervised
- Prepare and maintain healthcare records and reports, such as budgets, personnel records and training manuals.
- Develop and supervise the implementation of treatment plans and evaluate the progress of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Establish and maintain relationships with other social service agencies and organizations in the community.
0-5 years of experience
- Created weekly schedule and assignment sheets for staff and follow-up
- Closely supervised and oriented staff on policies and procedures as well as in providing and scheduling training
- Monitored, tracked, and completed purchase orders
- Made sure of smooth and efficient operations of the program
0-5 years of experience
Oversaw safety and security of 23 residents of Phi Mu Fraternity housing.
- Tracked room inventory, reported damages, and housekeeping needs to college officials.
- Provided residents with a safe and comfortable living environment.
- Assisted in social, educational, and cultural development of Greek Students.
6-10 years of experience
- Managed the overall functioning of a six bed female disabled household.
- Supervised the physical upkeep of the residence, and performed direct supervision and scheduling of staff and the implementation of individual plan of service.
- Screened and hired of potential direct care staff.
- Approved staff time cards, approved leave requests.
- Conducted monthly staff meetings, team building activities and performed staff evaluations.
- Worked side by side with staff in teaching resident personal hygiene and daily living skill, behavior goal and personal finance.
- Completed daily and monthly reports, maintained household records, conducted monthly fire drills and accompanied Fire Marshall on fire alarm inspections.
- Followed all regulations, policies and procedures of the State and Achieve.
0-5 years of experience
Responsible for day-to-day operation of an Individualized Residential Alternative (IRA) that houses five residents diagnosed with autism.
- Act as a liaison, advocate, and coordinator for the resident’s physical, medical, social, and emotional needs as the treatment team leader for all residents in the location.
- Oversight of the maintenance of the physical plant and vehicle to ensure a positive, safe and nurturing environment that meets agency and state regulatory standards.
- Monitor staff performance with trainings, evaluations, personal development plans, and disciplinary action.
- Ensure appropriate staffing of the IRA by interviewing, hiring, and scheduling staff.
- Participate in a rotational on-call program.
- Ensure completion and submission of all required weekly, monthly, quarterly, and annual paperwork.
- Participation at meetings, trainings, and events within the agency.
6-10 years of experience
Provides effective supervision, direction, leadership and management of job performance to subordinate staff.
- Provides support and intervention as needed and indicated with consumers and staff.
- Oversees and assures ongoing compliance with Federal and State Regulations as it relates to safety and environmental aspects of the residence.
- Monitors and assures individual resident programs and related service documentation.
- Assigns staff to particular residents based on the needs of the shift.
- Carries out duties and assignments additional to those described herein at the direction and discretion of the Supervisor and Director.
- Facilitates annual and other review processes.
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Residence Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
