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Salon Manager Resume Samples
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0-5 years of experience
As an independent stylist, I grew a successful client base by listening to each client’s individual needs and having the ability to execute them through my skills and knowledge of hair styling and coloring. As a manager, I was responsible for overseeing the day-to-day issues related to employee relations and inventory control and ordering.
- Managed 6 employees and was highly effective in handling their needs in relation to scheduling, trainings, and other personal issues
- Monitored and controlled all product inventory and color orders
- Mentored and trained new assistants
- Continually exceeded sales benchmarks
- Was a popular stylists that performed haircutting, hair coloring, manicures, pedicures, waxing and facials
- Ranked number one for clientele rebooking in 2007 and 2008
0-5 years of experience
Increased same store sales by more than 27% and exceeded 2014 budget. Increased salon ranking to #9 (2014) from #487 (2013) out of 780 salons
- Was selected for Club Of Excellence award for being in the top 10 and most improved salon in the nation. Won #1 in the South for the Redken Color at Play Contest (2014)
- Demonstrated exceptional business acumen in all aspects of the salon and retail stores financial reporting & key business drivers
- Utilized strong verbal and facilitation skills to break information down into clear and concise steps using conference calls, email, training sessions and one-on-one coaching
- Recruited 3 advanced level stylists and developed current Stylist and Aesthetician to level jump through in the moment coaching and goal setting meetings
- Assisted in the Grand Opening of new stores, trained new Stylist and Salon Managers on The Ulta Experience Consultation Program. Also supported the current managers via email and phone when the Salon Market Trainer was unavailable
0-5 years of experience
- Achieved 100% plus sales objectives while meeting or exceeding monthly quotas. Closed and opened salon according to scheduled shifts.
- Acted as liaison between employees and clients to ensure all customer service inquiries, and complaints were handled properly.
- Handled administrative aspects of sales including recorded inventory, accepts customer payments, and inputs daily sales logs.
- Implemented and conducted career seminars, scheduled and confirmed interviews as well as arrange job advertisements.
- Managed salon operations including booth leasing, bookkeeping, accounting, multi-line phone, scheduling, and social media platforms.
- Utilized NHLB software systems to track guest information. Complete courtesy and follow-up calls.
0-5 years of experience
Maintained an environment that upheld the standards in guest service, with responsibilities for assisting the salon manager with completing administrative duties.
- Greeted clients and scheduled future appointments upon client checkout, walk-ins and over the phone
- Maintained an adequate stock of inventory and proficient ordering/receiving of salon retail
- Maximized the sales of professional hair care products through product knowledge and promotions
- Trained, interviewed and evaluated assistants & receptionists
0-5 years of experience
Evaluated stylists on weekly basis to ensure quality customer service
- Completed monthly inventory cycle counts
- Resolved stylist/client conflicts to ensure custormer satisfaction
- Maintained daily and monthly reports to keep track of monthly sales goals
- Exceeded monthly sales goals and increased salon sales by $40,000
- Maintained employee schedules according to sales forecast
0-5 years of experience
Proven ability to plan, manage, and execute all operational and marketing efforts.
- Implemented remarkable client service standards.
- Executed quarterly special events in unison with L’Oreal and local fashion outlets.
- Collaborated with stylists over a 2 year period to increase service revenues by 23% and retail by 16%.
0-5 years of experience
Purchasing and receiving for store and salon, including sourcing for new products and systems
- Contributed to daily sales goals by educating customers on products while listening to their needs
- Implemented monthly commission sales goals for a team of stylists and associates
- Managed accounts through direct relation with over 50 vendors
- Trained all associates with thorough product knowledge presentations and “in the moment” coaching
0-5 years of experience
Hired and interviewed new staff to meet salon resource needs.
- Managed sales targets and payroll percentage as well as calculated extra-service and commission ratios for a team of six salon employees.
- Established employee roles and responsibilities within the salon and provided guidance on corporate practices and policies.
- Trained and mentored pet stylist trainees to encourage and promote positive customer
- Supervised the daily operations of five pet stylists and two grooming assistants.
- Responsible for facilitating clients’ grooming needs by providing high value customer
- Established rapport with clients’ to facilitate the highest level of animal care based the pets’ needs and customers’ expectations.
- Maintained customer relationship workflow by providing clients’ with pet health
- Used a multiline phone system to schedule grooming appointments in the SAM computer
0-5 years of experience
Interviewed and recruit employees/staff as per requirement
- Conducted personal sessions with clients to address their hair and skin issues, guiding them about suitable salon services
- Designed attractive packages and promote the same to meet sales targets
- Scheduled and managed employee shifts
- Resolved any internal issues through effective team leading
- Maintained records of sales and enhance PR to increase clientele in general
- Performed hair treatments as and when needed
6-10 years of experience
Originally hired as Sales Associate, promoted to Salon Manager within one year.
- Focused on customer service, operational standards and building the business through team development by training, motivating, maintaining, and scheduling the necessary sales staff.
- Maintained banking, ordering and inventory tracking using Excel spreadsheets.
- Attended training to increase knowledge of product lines and their ingredients.
- Consistently oversaw marketing activities that generated customer traffic to meet and exceed monthly corporate sales goals.
- Conferred with corporate to identify, plan and develop methods to obtain greater efficiency, which included increasing sales, operational functions and corporate regulations.
- Participated, coordinated and oversaw daily activities by setting an example of being a role model and leader for all employees.
- Merchandised store and controlled stock levels accordingly.
0-5 years of experience
Managed the day-to day needs of the salon
- Encouraged and motivated all staff to maximum potential to ensure the growth of the individual and the company
- Attended training classes in order to maintain the proper salon and hair care standards
- Kept a strong client base and ensured customer satisfaction
- Advised clients on products available for retail purchase and proper hair care methods
0-5 years of experience
Hired, trained and scheduled new staff
- Controlled and ordered product inventory
- Attended networking events so “[company name]” could be the leaders in new and innovative products and treatments.
- Organized promotions to create new business
- Managed a total of 15 staff
- Guided and supervised all staff members to create a happy work environment for the benefit of both staff and clients
- Maintained high personal presentation standards that represented the Salon Brand.
0-5 years of experience
Administrator for the new hire on-boarding training and personnel files of the salon stylist.
- Responsible for processing I-9 and Tax documentation for stylist to maintain IRS compliance.
- Designated administrator for operating the Millennium Appointment System to sustain a systematic
- Serve as the designated personnel for submitting bill invoices and the payment of associated salon
- Coordinated individual communications of a new daily base plus commission pay program to 10 stylists in support of an overall Product Sales Transformation initiative.
- Managed Commission Payroll
0-5 years of experience
Supervised the daily operations of Pet Stylists and Grooming Assistants
- Completed daily grooming payroll and commission paperwork as well as reminder cards for each pet groomed.
- Ensured grooming salon safety by implementing standards and procedures as set forth by the company.
- Performed routine housekeeping and maintenance to preserve the appearance of the grooming salon.
0-5 years of experience
Supervised all employees and daily salon activities
- Managed funds at the end of the business day
- Scheduled all clients’ appointments
- Directed and planned business marketing/promotions
- Helped customers with additional services as needed
0-5 years of experience
Recruited and trained a team of 45 stylists as well as 8 receptionists and 1 shop educator
- Created a schedule for all employees
- Opened the salon with 2 months preparation from start to finish
- Handled ordering and inventory
- Managed labor for a 13 station shop
- Created and surpassed sales goals.
- In charge of all aspects of customer service
- Promoted and helped build up books to meet personal goals
0-5 years of experience
Manage and direct a sales to achieve sales and profit goals
- Recommend products and services enhancements to improve customer satisfaction and sales potential
- Supervise staff training and guide salon personnel
- Scheduled, manage and evaluated staff in the effective operations
- Support in sales, marketing and customer experience activities
0-5 years of experience
Played a crucial role in all pre-opening operations
- Managed advertising, public relations and consumer promotions
- Managed staff and agencies to develop and produce new website, brochures and print releases
- Partnered with sales representatives to identify new products to launch. Leveraged local insights for new product platform.
- Identified opportunities to fix the shelving mix with benefits to both the business and the retailer
- Collaborated with Sales on recommending appropriate products for clients resulting in increased revenues
- Developed Client Point Rewards, Client Referral program and Online Booking program
- Led continuing education initiative amongst employees
- Managed all aspects of employee health insurance, 401K plans, payroll and accounts payable
- Coordinated staff meetings, employee scheduling and helped facilitate the attainment of employee goals
0-5 years of experience
Began as sales associate, created position for myself as salon manager in less than 2 years while still a
full time student.
- Developed a consistent training program with sales techniques in order to increase profit and guarantee the best experience for our diverse customer base.
- Consult weekly with salon owners on branding to generate creative ways to increase sales.
- Cut outsourced expenses by creating streamlined technician training program in house.
- General management duties including hiring, scheduling, salon organization, and cleanliness.
0-5 years of experience
- Increased sales by coordinating a successful referral program
- Implemented monthly education classes to improve trend setting techniques
- Payroll duties with ADP and all other aspects of operations
- Organized a salon flow to give the guest an unforgettable experience
- Synchronized monthly events in/out house to mingle with the local community
- Handled PR and built relationships with the 40 under 40 of Fort Lauderdale
0-5 years of experience
Responsible for managerial duties that included hiring, supervising, and firing workers as well as keeping business and inventory records, ordering supplies, and arranging for advertising.
- Provided modern salon services, including hair, skin, and nails.
- Applied direct customer service with the use of professional knowledge and perspective
- Employed verbal communication with customer focus, confidentiality, and attention to detail
- Provided hands-on training for all employees
6-10 years of experience
In charge of daily operations of the salon, front desk, customer service, sales and marketing
- Managed and scheduled appointments, coordinated salon parties, and charity events
- Providing superior customer service by directly staying in communications with clients and taking care of all client care issues
- In-charge of all retail inventory including counting, adding new products into millennium, setting up specials on the software and in the salon, etc
- Managing schedules for stylist, colorist, and assistants, scheduling trainings and education
- Defined and implemented department policy and procedures
- Helped Increase and maintain yearly retail sales
- Helped increase services tickets
- Initiated and implemented marketing projects
0-5 years of experience
Managed all aspects of decision making in strategic and efficient manner
- Compliance with Board of Hairdressers and Cosmetology
- Scheduled appointments for staff
- Coordinated work schedule for staff
- Achieved and executed clientele needs
- Consulted with sale representatives
- Accounts receivable and payable for all transactions and credit card statements
0-5 years of experience
Performed multiple salon services including haircuts, coloring, perms, styling, and waxing
- Assisted employees in setting, tracking and achieving goals
- Completed salon paperwork including inventory, product orders, scheduling, goal setting, and employee development
- Sold product, rang clients up, handled bank deposits, and returns/refunds
- Provided each guest with excellent customer service experience
0-5 years of experience
Supervise all elements in the grooming department
- Administer payroll and complete department paperwork
- Ensure complete customer satisfaction and handle all customer complaints
- Responsible for all tracking and monitoring all scheduled grooming appointments
- Built up a large cliental of more than 50 clients
- Associates directly report to me
- Consecutively beat add-on percentage by 6% above corporate standards (they asks 18% and I achieve 24%)
0-5 years of experience
Ensured customer satisfaction by providing excellent customized service.
- Handle responsibilities of coordinating all the front desk activities of the salon; perform the tasks of answering calls and scheduling appointments.
- Increased customer satisfaction by training spa team on proper way to provide great customer experience and recommend spa treatment.
- Assist salon owner in maintaining the inventory of retail goods and products, order products.
- Perform responsibilities of handling and maintaining cash transactions, manage daily revenue, payroll and staff commission.
6-10 years of experience
Responsibilities included handling inbound calls, communicating with clients, scheduling and managing appointments for nine stylists, handling accounts payable and receivable, and in charge of bookkeeping for the salon owner.
- Maintained and balanced accounts using QuickBooks Pro.
- Handled the accounts payable / accounts receivable for the business.
- Responsible for scheduling / managing appointments for fully staff salon.
- Handling inbound calls for all stylists.
- Being attentive to clients needs
- Responsible for all cash and credit transactions.
0-5 years of experience
Greet visitors, answer phone calls and refer callers/visitors to requested stylist.
- Manage the training oversee the work of three junior stylists.
- Create schedules, monitor time and attendance of staff.
- Responsible for all aspects of administrative matters.
- Update and maintain customer information for future appointments.
10+ years of experience
Attend to client’s need as well as styling hair, managing appointments, cleaning & maintaining cleanliness of workspace and salon.
- Ability to differentiate which product would benefit a clients best needs based upon their request
- Manage wait time of client’s appointment duration according to their appointment time, arrival, & service needs.
- Provide appointment reminders, suggested services to maintain style and recommendations of potential services
- Managing billing account and maintenance of salon
- Manage stock of supplies, snacks, retail products and any other required duties to maintain salon appearance.
Salon Manager Duties and Responsibilities
Salon managers work in a variety of establishments. Specific duties and responsibilities may vary, but there are several core tasks associated with the job, including:
Manage the Salon Salon managers lead, monitor, and analyze the daily operations of the salon establishment under their care. They are responsible for sustaining a healthy, positive team environment, and ensuring that service operations are delivered smoothly. Salon managers also handle employee scheduling to ensure there are enough service providers to meet customer demand.
Lead Employees to Success It’s the job of salon managers to cultivate a quality team and maximize their staff’s potential. Salon managers set individual team member goals and objectives. They make sure that staff adhere to company policies and procedures. They monitor staff performance and provide guidance for growth.
Perform Salon Services Salon managers provide a full range of the services offered by their salon, including cutting, styling, waxing, or whatever is offered. They lead by example, giving customers service of the highest quality while keeping an eye on overall operations.
Recruit and Train Staff Salon managers are responsible for recruiting and fully staffing their salons. Hiring and training new team members are key duties for salon managers. They identify strengths and weaknesses in personnel needs and help develop their skills.
Market the Salon and Build Clientele Salon managers take charge of quickly building a salon’s client base. Their goal is to encourage customer retention and increase repeat visits from patrons. These leaders track and review client retention data and adjust the company’s service strategy as necessary. Salon managers implement marketing activities and carry out a promotional calendar to increase sales productivity.
Salon Manager Skills and Qualifications
Team-oriented people with positive, upbeat demeanors and a passion for quality service succeed as salon managers. Employers typically seek candidates with licensure in their specific salon service and a minimum of two years of management experience. Employers also look for the following skills:
- Employee management – recruitment, training, development, motivation, and retention are all crucial employee leadership skills salon managers must use
- Delegation – salon managers delegate tasks and responsibility to their staff in order to achieve specific productivity objectives
- Administrative skills – successful salon managers allocate available resources to help increase sales revenue in services and retail
- Report analysis – reviewing performance data (financial, sales, and activity levels) is important for sales managers who are responsible for monitoring goal progress and team productivity
- Strategic planning – salon managers drive service and retail sales through a defined strategic plan they execute to create an exceptional guest experience
- Computer skills – a basic understanding of the internet, printers, phones, and customer management software and apps are needed to digitally manage a modern salon
- Interpersonal skills – salon managers need superb communication skills to relate to a wide range of people and effectively manage stylists
- Leadership skills – leadership skills are needed to inspire, train, and develop a highly engaged and focused salon service team
Salon Manager Education and Training
A high school diploma and state licensure in cosmetology or relevant salon services is required for most positions. Employers look for salon managers with at least one year of management experience and two years of salon experience. Candidates with previous sales coaching or retail experience are even more attractive.
Salon Manager Salary and Outlook
The median annual salary for salon managers is listed as $37,450, according to the Bureau of Labor Statistics (BLS), which categorizes salon managers as first-line supervisors of personal service workers. Workers in the lowest 10 percent earn $23,240, while the highest 10 percent earn $62,430. The BLS has predicted a job growth rate of 15 percent through 2026, which is much faster than average. The industry is expected to add 40,300 salon manager jobs during this time. Many salon managers who work full time get a base salary plus competitive pay and monthly bonuses for meeting overall performance objectives. They also receive health benefits with optional dental and vision benefits.
Helpful Resources
We searched the web to find the best industry resources to help you continue exploring a career as a salon manager. This list is full of opportunities to learn, connect, and engage:
Grooming Salon Manager RED-HOT Career Guide – snag your first grooming
salon manager position using this book with time-tested interview questions that simplify your job search
Guide to Spa Success: An Essential Manual for Spa Directors, Salon Managers and Owners in the Beauty Industry – this must-have reference guide includes salon industry secrets for successful marketing, branding, promotions, and operations from Adrienne Memmoi, a veteran 20-year salon manager and owner
Salon Managers Academy Level 2: Salon Manager Master Class – learn the skills that the best salon managers use to increase annual profits by 40 percent
12 Months of Marketing for Salon and Spa – ace your next salon manager interview by learning clientele-building strategies that work year-round
Business Operations Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
