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Senior Operations Manager Resume Samples
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6-10 years of experience
Managing teams of approximately 80 to 150 employees in a busy work environment. Guided operational improvements, maximizing the value of the asset base while maintaining a tight control on operational costs.
- Training of 150 employees to high quality standards to ensure knowledge to increase the productivity of the company.
- Managed inventories in excess of $80 million ensure that the product quality is in compliance with company standards.
- Planned, scheduled and monitored transportation of $10 million worth of equipment nationwide flawlessly without loss or damage.
- Improved and innovated operational standards and ensured that all policy and procedures are followed at all levels.
- Equal Opportunity Leader in my organization of 150 employees ensuring all employees should be treated respectfully and adhere to laws of equal opportunity.
0-5 years of experience
[company name] provides radiology billing, reimbursement and client management services to over 100 radiology practices and hospitals nationwide.
- Responsible for a multi-department organization representing 45% of total operations, 5 direct and 56 total reports.
- Successfully consolidated operations by closing a secondary call center and billing operation into a new location resulting in a 25% companywide cost reduction.
- Designed and implemented a new integrated voice response system resulting in $60,000 yearly cost savings and 10% reduction in call volume.
- Improved outsourcing communication with India through a series of technology implementations creating a fourfold quality improvement in billing operations.
- Ongoing lean initiatives to reduce waste and increase efficiency within customer service and billing operations.
0-5 years of experience
Supervised a team consisting of up to 30 soldiers. Directed tactical and technical operations. Maintained and accounted for vehicles, weapons systems, and communications systems. Oversaw administrative, logistic, and information technology support for the unit.
- Counseled personnel on job performance; trained personnel to perform mission critical and administrative tasks relevant to the company’s objective
- Supervised the employment, operation, readiness, maintenance and accountability of a PATRIOT Missile System worth over $115M; ensured uninterrupted surveillance for enemy threats.
- Instructed classes on Environmental Control, Combined Federal Campaign, Army Emergency Relief, Radiation Safety, Recycling and Unit Drug Prevention; ensured 100% of personnel were trained.
- Trained and certified the incoming replacement team to prepare them for the defense of Kuwait.
- Successfully conducted 10+ security cooperation engagements with the Kuwaiti Army; fostered a thriving
- Directed training and development for team members to attend a total of 29 schools for certifications with no interruption of the organizations daily operations.
10+ years of experience
Managed a large operations with multiple functions and responsible for the timely processing of ATM deposits/payments; prioritized fluctuating workflow to ensure that operational commitments are met daily; conducted hiring, orientation and exit interview; handled time keeping and attendance tracking; administered staff development; performance reviews and salary actions; prepared routine and non-routine correspondence, including presentations, letters and memorandums; analyzed, compiled and reported operating results and expenses to senior leaders as needed; and performed various assigned projects, task force leader functions and fundraising events. Conducted business continuity plans with internal partners and suppliers; initiated system enhancement or maintenance requests in order to comply with the business needs.
- Successfully led and completed a six sigma green belt project resulting to $552K annual savings.
- Implemented a capacity planning for production staff, resulting in an increased overall thru-put by 10%.
- Developed a REG CC refresher training program for check reviewers that expedited fraud detection and reduced non-performance losses by 75% over a year period.
- Recipient of the most prestigious and highest company recognition award for three consecutive years.
6-10 years of experience
Built and managed a team of 40+ IT Operation’s professionals (Level 2 and Level 3 support) onshore and offshore and responsible for meeting support needs for Tenet Healthcare Systems Financial application users. Applications included Financial Reporting, General Ledger, Benefits, Human Resources, Payroll and Materials Management. Applications include multi platforms, specifically Web, Power Builder, iSeries and Mainframe including both vendor-developed and in-house applications.
- Integrated an off shore team model with the existing team to significantly reduce the support cost for the customer.
- Merged all financial application support into a single organization. Provided one-stop shopping to the Tenet Healthcare customers and better management of technology resource-allocation.
- Introduced a “high visibility” practice to increase the awareness during critical financial processing periods such as month-end, quarter-end and biweekly payroll processing that resulted in increased customer satisfaction and decreased issues.
- Implemented ITIL Change, Incident and Problem management processes to improve customer service and satisfaction.
- Maintained 100% of all Service Level Agreements. Scored above average on all Customer Satisfactions surveys.
0-5 years of experience
Promoted from City Manager (DC) to Senior Partner Manager to Senior Operations Manager
- Drove business results and achieved market success by collaborating with supply chain, product and engineering, resulting in increasing jobs 200% in DC and client retention 10% worldwide under tenure
- Managed mixed team of full time employees and independent contractors dedicated to QA and training
- Served as project manager for multiple projects, including developing and implementing training programs in major markets and developing processes focused on client retention
- Analyzed relevant data to make business recommendations that resulted in market growth, quality and reliability improvements and contractor supply increases
- Responsible for onboarding and management of hundreds of independent contracted cleaning professionals
0-5 years of experience
Ranked #1 of 15 deputy commanders; led production, safety, and quality operations in a 24/7 training unit with 525 employees.
- Planned and directed the FY14 budget; $2.54M in contracts, $800K travel, $1.3M in civilian pay accounts, and $8.86M in discretionary funds; efficient planning/execution saved the agency 20% from previous year.
- Analyzed production metrics and identified negative trends; coordinated with multiple stakeholders to implement strict oversight and policy changes; student attrition reduced by over 2%.
- Directed Quality Assurance surveillance and evaluation operations; provided guidance/mentored team members; approved surveillance plans of 1K+ assessments/year; chaired weekly/monthly executive briefs.
- Directed internal operations for a $900M construction project; 11 new facilities; project on track/on budget.
- Reformed institutional policy/created effective organizational change; employee satisfaction improved 30%.
0-5 years of experience
Senior advisor on all talent management, change management, production, training and marketing programs. Directly responsible for the standardization, development, tracking and management of 280 personnel to include training, personnel utilization, retention, promotions, career development, and progression of all personnel throughout the entire Northeast United States. Continuously provides training to 200 recruiters and flow & trend analysis training to 16 regional supervisors to ensure quality performance productivity. Develops, plans and coordinates policies/procedures to support all assigned recruiters and support staff. Maintains discipline, sets and enforces standards and fosters teamwork among all team members.
- Chaired production meetings, led team who established priorities, created work schedules, allocated resources to meet objectives
- Provided equitable discipline; quality reviewed 280 annual performance reports, feedbacks, awards and military decorations
- Activated new company; organized 77 head counts & fully operational six months ahead of schedule; managed $750K budget
- Reduced safety incidents by 45%; investigated root cause; raised awareness with training, communication and accountability
- Delivered 537 medical professionals to sustain Air Force Surgeon General hospital and clinic manning requirements nationwide
- Guided sales teams with 1,350 annual new hires (From entry level to executives/scientists/pilots) to serve world-wide
0-5 years of experience
Lead a team of six executive leaders and 40+ operational employees in a refrigerated food warehouse focusing on operational performance, budget, and team engagement.
- Led the staffing, training, and startup in 2014 of a $180 million heavily automated refrigerated food warehouse servicing 300+ stores and processing over 27 million cartons a year
- Exceeded Inbound department productivity goals by 19% in 2015
- Reduced total building damage by 50% from 2014 to 2015 YTD
- Manage quality team ensuring proper USDA and FDA guidelines are met
- Developed and promoted two leaders in first year in role
- Serve as Communication Liaison for the building ensuring proper timing, content, and impact of messages to our team
0-5 years of experience
Invested in an established pain management and rehabilitation clinic in Southwest Florida
- Interviewed and hired a team of professionals including a medical doctor, two chiropractors and a massage therapist to effectively treat patients
- Managed front office operations, training, marketing efforts and medical compliance
- Increased Gross Collections by approximately 20% and decreased overhead by 18% in 2014
- Added rehabilitation services to the practice to increase bottom line revenue by $200,000
- Developed long-term strategic initiatives for the clinic
0-5 years of experience
Oversaw national operations of a vendor neutral, contingent labor and professional services program with $10 million monthly revenue.
- Implemented program launch and transition of pre-existing contractors into new client-facing VMS tool, Fieldglass.
- Drove client utilization and end-user compliance of VMS program; improved efficiency for various process workflows.
- Developed key performance metrics reports; held quarterly business reviews with emphasis on improved cost savings.
- Supervised all aspects of supplier onboarding process including master contract negotiations, vendor performance and customer referrals. Participated as valued business partner in client-officiated legal reviews and risk assessment meetings.
- Reviewed, redlined and negotiated statements of work for improved milestone deliverables and competitive pricing.
- Managed team of five VMS specialists; supervised additional activities of client-services support teams operating remotely.
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Senior Operations Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
