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Senior Program Manager Resume Samples
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0-5 years of experience
Led the reimplementation of Intel’s revenue pipeline, handling over $30 billion a year and servicing
14,000 customers.
- Facilitated complex virtual and linked teams in multiple organizations.
- Created communications, staffing and stakeholder management strategy.
- Designed and implemented the outsource strategy for the maintenance of the pipeline.
- Chaired several forward looking ERP architectural forums to ensure that solutions easy to modify.
- Championed need for standard ERP (SAP) solution for reduction of total cost of ownership by 30%.
- Partnered with SAP to design the comprehensive gap analysis of the existing over-configured system
0-5 years of experience
Drove enterprise customer issues from escalation to resolution with a 100% reduction in backlog.
- Bridged the gap between customer expectations and engineering decisions by communicating effectively with both.
- Managed Outlook and SharePoint customer relationships for any product issues/gaps.
- Improved product experience by collaborating with engineering to develop fixes requested by customers in the most cost effective manner.
- Reported out on health of product and team performance against established service level agreements at monthly upper management reviews.
- Effectively partnered with teams to meet and surpass service level agreements
10+ years of experience
Oversaw subcontractor performance on 400+ subcontracts across one division and two lines of business
- Led the Subcontracts Management organization successfully through a major corporate audit with no discrepancies found
- Initiated a Subcontract Management operational improvement that resulted in $650,000 savings
- Successfully managed a $225 million classified space program; award fee score averaged 99% over five years
- Adroitly managed multiple subcontractors on as many as six concurrent programs
- Maintained attention to detail and follow up which resulted in on time deliveries with no missed deadlines; customer satisfaction averaged 4.9 out of a possible 5.0
0-5 years of experience
Provide overall management and support for concurrent projects across multiple products. Serve as a conduit between customers, management and the development team. Apply best practices to ensure projects run consistently and that risks are communicated. Work with VP of Development to define and plan new projects and roll out group wide initiatives. Work closely with Development Manager, QA Manager and ScrumMasters to ensure projects are executed successfully.
- Delivered on-time for over 8 quarters
- Increased premium flow to $4.5 million in 12 months
- Decreased bugs by 11% Year over year
- Increased transaction volume by 112% in 12 months
- Operationalized multiple products for support, professional services, and Customers reducing operational costs by 25%
6-10 years of experience
Successfully managed 16 client contracts valued at $8M in annual revenue
- Served as principal contact between client and organization to ensure 100% client satisfaction with delivered services
- Directed extensive face to face client meetings requiring up to 25% travel annually
- Developed and managed project plans to on-time successful completion from request for proposal to product delivery
- Significant accomplishments included:
0-5 years of experience
Drove marketing services and client support for community based oncology GPO services website, electronic communication, and industry meetings. Areas of expertise include customer sponsorship experience, advisory boards, and live educational programs.
- Lead over 20 service projects with up to 15 team members in multiple locations. Initiated and facilitated communication about programs, opportunities, and project progress with varied customers including health care providers, manufacturers, and internal stakeholders (sales, marketing, and business executives).
- Ensured growth of live education program and marketing business areas. Over 10% growth achieved for 2012 fiscal year in meeting support and electronic communication areas.
- Spearheaded day-to-day business functions of multiple projects, including seamless facilitation of financial functions and financial projections for open market business area.
- Under exceptionally tight time constraints planned, executed, and facilitated successful advisory board for 13 physicians while exceeding client expectations.
- Fulfilled over $1million of service contracts executed in 6 months during fiscal 2012.
- Six-sigma greenbelt training completed.
10+ years of experience
Oversaw subcontractor performance on 400+ subcontracts across one division and two lines of business
- Led the Subcontracts Management organization successfully through a major corporate audit with no discrepancies found
- Initiated a Subcontract Management operational improvement that resulted in $650,000 savings
- Successfully managed a $225 million classified space program; award fee score averaged 99% over five years
- Adroitly managed multiple subcontractors on as many as six concurrent programs
- Maintained attention to detail and follow up which resulted in on time deliveries with no missed deadlines; customer satisfaction averaged 4.9 out of a possible 5.0
0-5 years of experience
Planned and managed a $26M program budget.
- Implemented a formal project management process based on PMBOK and SDLC, reduced project delivery timeline by 30% and system defects by 80%.
- Formed a Program Management Office, hired, trained, and managed PMO staff in the delivery of over 50 projects during a 4-year period. Matrix managed engineers, DBA, and QA staff.
- Developed an aggressive multi-year integrated program roadmap and release plan to iteratively deliver integrated portfolio projects on a 2-months cycle.
- Added transparency to IT operations by developing strong business partnerships and formalizing the lines of communication.
- Directed program deliverables for two (2) third-party providers and three (3) enterprise level in-house applications.
0-5 years of experience
For this $14B corporation with a national insured membership of 3M lives, developed, sold, managed and evaluated an integrated menu of prevention and wellness benefits and services marketed to Fortune 500 companies.
- Designed and launched a new highly configurable wellness portal offering a robust suite of engaging personalized health and wellness programs with incentive integration reaching hundreds of large fully-insured and self-funded employers.
- Directed annual industry and competitor benchmarking, clinical and market research, vendor evaluations, and trend
- Improved operational efficiency and increased program engagement while managing shrinking annual budgets.
- Negotiated 12% overall cost reduction by tight management of 21 vendor contracts, including RFPs and SLA compliance.
6-10 years of experience
as part of the New Ventures Line of Business. Coordinated the planning, negotiation, execution and delivery of several competitive and non-competitive proposals for this strategic program. Led program efforts among various internal funding types (B&P, MA and IR&D) with total budget responsibility of multiple $M.
- Selected for multiple projects including small study tasks up to full utility-scale projects in various technology areas, such as solar and biomass and waste-to-energy.
- Led efforts to understand and respond to the various and unique utility and commercial customers, including opportunities that were shaped by [company name].
- Created proposal plans to execute the required approach in the MS2 Win Plan, as tailored for this new business area.
- Established labor plans and monitored New Business Funds expenditures versus approved budgets while ensuring that proposal and program milestones were satisfied.
- Served as the business area representative to the MS2 Program Performance (Earned Value) Management and Program Management Councils.
0-5 years of experience
Responsible for successful development and rollout of next generation broadband satellite modem.
- Created and negotiated contracts, pricing proposals, and professional services.
- Managed hardware, software, and firmware development. Overall accountability for product success. Premier customer contact, nurtured accounts to production status.
- Personally implemented several engineering and manufacturing improvements resulting in significant component cost reductions, and time-to-market improvements.
- Deployed product on time despite intense internal pressure for feature creep and delivery slip.
- Continually improved quality and value of product contributing to greater account volume and program content.
0-5 years of experience
- Simultaneously managed and executed 4 projects across 8 clients and several cross-functional teams globally.
- Successfully launched a streamlined and simplified Partner-friendly Retail Distribution contract architecture.
- Worked directly with LCA and Business clients to develop a Consumer Engagement Model and improved contract agreement structure.
- Created and managed all internal and external communications, training materials & presentations to accompany the rollout.
- Project managed the rollout of two new contract repository systems working with a team of analysts, developers and several clients to gather requirements.
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Senior Program Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
